AXIS Optimizer Body Worn Extension

AXIS Optimizer Body Worn Extension

AXIS Optimizer Body Worn Extension is an application that enables the connection between the Axis body worn system and Milestone XProtect®. Data transferred from the Axis body worn system includes video, audio, searchable location, categories, and notes.

How does it work?

The Axis body worn solution consists of at least one Axis body worn camera, an Axis docking station, an Axis system controller, and a content destination, in this case Milestone XProtect®. AXIS Body Worn Manager is the web application that lets you configure and manage your body worn system.

When you add a new user in the Axis body worn system, a new hardware, corresponding to the new user, is created in XProtect®. Each user in the body worn system uses one license in XProtect®.

When you place the Axis body worn camera in the docking station, the recording transfers start automatically. It takes a while before the recordings can be viewed in the XProtect® Smart Client. You can monitor the status of the file transfers in AXIS Body Worn Manager.

The beginning of each recording has a bookmark. The bookmark, shown in XProtect®, contains the following information:

  • camera name

  • activation method, for example if the recording was started using the button or by fall detection

  • any location data

  • any annotations from the category and notes created in AXIS Body Worn Assistant

System requirements

  • Milestone XProtect® 2020 R1 Corporate or newer versions, or

  • Milestone XProtect® 2020 R1 Professional+ or newer versions, or

  • Milestone XProtect® 2020 R1 Expert or newer versions

  • Siemens Siveillance® 2020 R1 Video Pro, or

  • Siemens Siveillance® 2020 R1 Video Advanced, or

  • Siemens Siveillance® 2020 R1 Video Core Plus

  • At least 10 GB of free disk space.

Important

Always use the latest XProtect hotfixes and cumulative patch installers.

Get started

Install AXIS Optimizer Body Worn Extension

  1. On the Milestone XProtect® Recording Server, run AxisOptimizerBodyWornExtensionSetup.exe.

  2. Follow the instructions in the setup wizard.

Note
  • A firewall rule is added to the recording server during installation to allow incoming traffic on port 55771.
  • The XProtect Recording Service will restart during installation.

Create a connection file

  1. Right-click the application icon in the taskbar.

  2. Select Open connection setup.

  3. Enter the address for the Milestone XProtect® Management Server.

  4. Enter the Milestone XProtect® administrator account credentials.

  5. Note

    We recommend that you log in using a separate XProtect® administrator account when setting up the connection with the Axis body worn system.

  6. Click Login.

  7. Select a Certificate installed on your machine. Alternatively, click Create a self-signed certificate to create one, and then select it.

  8. Note
    • You need to setup a server certificate to secure the communication with the Axis body worn system. The selected certificate must contain a SAN (Subject Alternate Name) field, including a DNS name or IP address that identifies the recording server.
    • If you're using Windows Server 2012 R2 you need to manually create the certificate.
  9. Click Create connection file.

Important
  • The connection file contains information that enables data to be pushed to your Milestone XProtect® system. We recommend storing the connection file in a secure location. Alternatively, delete the connection file permanently after setting up the connection between the Axis body worn system and Milestone XProtect®.
  • To maintain a stable connection between the Axis body worn system and Milestone XProtect®, we recommend using a DNS name for the Milestone XProtect® Recording Server.

Connect to the Axis body worn system

Note

Make sure that you use the latest firmware for the Axis body worn system.

  1. Access the Axis body worn system using a web browser.

  2. Follow the instructions in the setup wizard.

  3. In the Content destination step, upload the connection file that was generated by AXIS Optimizer Body Worn Extension.

For more help about setting up and using the Axis body worn system, go to Axis body worn solution help center.

Retention time

Change the retention time in Milestone XProtect®

To avoid losing recordings, we recommend changing the retention time in XProtect® to a higher value.

Using the default retention time of 7 days causes all recordings older than 7 days to be permanently deleted when uploaded from the body worn camera to XProtect®.

Control retention time with categories

You can add a category for a video in AXIS Body Worn Assistant (mobile application for recording categorization and annotation). In AXIS Optimizer Body Worn Extension, you can specify a retention time for a category. This generates an Evidence Lock for the category in Milestone XProtect® Smart Client.

To set the retention time for a category:

  1. Right-click the application icon in the taskbar.

  2. Select Settings.

  3. Enter a Retention time (days) for any of the existing categories, or

  4. Click + to add a new category, choose a category from the drop-down, and enter a Retention time (days) for the added category.

Note
  • Retention time is the time from when the recording was created until it is automatically deleted.
  • The retention time set in AXIS Optimizer Body Worn Extension guarantees a minimum retention time. It may be longer if set to a higher value in the storage configuration for the recording server or device in XProtect®.
  • If you leave Retention time (days) set to <default>, an Evidence Lock is not created.
  • The retention time setting requires Evidence lock support, which is only supported on XProtect® Corporate and Siveillance® Video Pro. The setting is not available for any other product.

Maintenance

Remove a user from the system

  1. Remove the user in AXIS Body Worn Manager.

  2. Note

    The user device is disabled in XProtect, and the channel license is released. It’s no longer possible to view recordings by the user, but the recordings are still intact. To access them, enable the device.

  3. Delete the device in XProtect® when you no longer need the recordings made by the user.

Important

Never remove an enabled device in XProtect®. Always remove it from AXIS Body Worn Manager first.

Create a new self-signed certificate

To create a new self-signed certificate:

  1. Right-click the application icon in the taskbar.

  2. Select Open connection setup.

  3. On the current certificate, click ✖ to reset the certificate binding.

  4. Click Remove current self-signed certificate.

  5. Click Create a new self-signed certificate.

  6. Select the new certificate.

Troubleshooting

The taskbar icon turns red to indicate that something is wrong. Right-click the taskbar icon and select Show error information to see details about the problem.

ProblemSymptomProbable cause and solution
Can’t connect to the Axis system controllerThe web interface of the Axis system controller says: “Connection failed”
  • Check the taskbar icon to make sure that the AXIS Optimizer Body Worn Extension is running.

  • Make sure the PC can be reached from the Axis system controller and that there are no firewalls blocking traffic on port 55771

Recording transfer error
  • An alarm in Milestone XProtect says: “Recording transfer error”

  • The taskbar icon shows that something is not working.

  • Can’t find recordings or bookmarks in Smart Client.

  • Sometimes it can take a while for the recordings to transfer. If there is no alarm, wait.

  • Open XProtect Management Client

    • Check that XProtect Recording Server is running.

    • Check that the Axis body worn device is working and is enabled.

    • Check that the Axis body worn device has a valid license.

Recording is incompleteParts of the recording are missing in Smart Client.Recordings are transferred in chunks, and not necessarily in chronological order. A bookmark is created at the beginning of the recording as the last step of a transfer. If no bookmark is found, the transfer is most likely not yet completed. Wait for the transfer to finish.
Recording is missingI can see a bookmark in Smart Client but there is no recording.
  • Check the recording and archiving configuration for the XProtect Recording Server. If the transferred recording is older than the retention time it will be deleted directly when transferred.

  • Check retention time set for the different categories under Settings in AXIS Optimizer Body Worn Extension.

  • Check free space of the storage used by the XProtect Recording Server. If there is less than 5 GB is left on the disk, auto-archiving will start, which may result in lost recordings regardless of retention time/size.

No search results for Location data in Milestone XProtect®Location data is not searchable for users added in version 1.0.Upgrade to version 1.1 or higher and create new users in the body worn system.
GPS coordinates are not shown in bookmark descriptions in Milestone XProtect® because Location data is not enabled in the body worn system.Refer to the body worn solution user manual for information on how to enable and use Location data.
Connection lost between the body worn system and Milestone XProtect®IP address changed on the Milestone XProtect® recording server.
  1. Manually create and select a new Windows certificate in Optimizer Body Worn Extension, see Create a new self-signed certificate

  2. Create a new connection file in AXIS Optimizer Body Worn Extension, see Create a connection file.

  3. Upload the new connection file in AXIS Body Worn Manager.

Note

After fixing a problem it can take a while for the system to transfer the recording, and for the taskbar icon to turn green. Restart the system controller to speed up the transfer.

Need more help?

Contact support

Contact support at axis.com/support.

To help finding a quick solution, provide logs. To get the logs:

  1. Right-click the application icon in the taskbar.

  2. Select Save logs.