AXIS Camera Station S1132 Tower Recorder

About your device

AXIS Camera Station S11 Recorder series consist of out-of-the-box ready rack servers and work stations validated for reliable high-definition surveillance up to 4K. For quick and easy installation, the recorder series is preconfigured and preloaded with AXIS Camera Station video management software including licenses plus all necessary system software. The system configuration can easily be imported from AXIS Site Designer, and AXIS Camera Station lets you take full advantage of Axis wide range of video surveillance devices. With redundant enterprise-grade hard disks, operating system stored on solid-state drive (SSD), the recorder series provides high-performance and reliability for your system.

Get started

The standard workflow to configure an AXIS Camera Station recorder is:

  1. Install your device

  2. Configure Windows®. We recommend to:

  3. First-time configuration

  4. Update AXIS Camera Station to the latest version.

    • If your system is online: open the AXIS Recorder Toolbox app and click Update AXIS Camera Station.

    • If your system is offline: go to axis.com and download the latest version.

  5. Configure AXIS Camera Station

  6. Register you AXIS Camera Station licenses.

  7. Connect your system to the AXIS Camera Station mobile viewing app. See Configure AXIS Secure Remote Access

Install your device

Configure your device

First-time configuration

After you have configured Windows®, AXIS Recorder Toolbox is opened automatically and you are guided through the first-time configuration wizard. In this wizard, you can configure several basic and necessary settings before you manage your device in AXIS Recorder Toolbox.

  1. Change the computer name if you want and click Next.

  2. Under Date and time, configure the following settings and click Next.

    • Select a time zone.

    • To set up an NTP server, select NTP server and enter the NTP server address.

    • To set manually, select Manual and select a date and time.

  3. Under Network settings, configure the following settings and click Next.

    • Use automatic IP settings (DHCP) and Use automatic DNS settings are turned on by default.

    • If your device is connected to a network with a DHCP server, the assigned IP address, subnet mask, gateway, and preferred DNS are automatically displayed.

    • If your device is not connected to a network or there is no DHCP server available, enter the IP address, subnet mask, gateway, and preferred DNS manually depending on the network requirements.

  4. Click Finish. If you have changed the computer name, AXIS Recorder Toolbox will prompt you to restart the device.

Configure AXIS Camera Station

This Get started tutorial will walk you through the basic steps to make your system up and running.

Before you start, you may need to:

After necessary configurations, you can start to work with AXIS Camera Station:

  1. Start AXIS Camera Station

  2. Add devices

  3. Configure recording method

  4. Live view cameras

  5. Playback recordings

  6. Add bookmarks

  7. Export recordings

  8. Play and verify recordings in AXIS File Player

Start AXIS Camera Station

AXIS Camera Station Service Control automatically starts after the installation is complete.

Double-click the AXIS Camera Station Client icon to start the AXIS Camera Station client. When starting the client for the first time, it automatically attempts to log in to the AXIS Camera Station server installed on the same computer as the client.

You can connect to multiple AXIS Camera Station servers in different ways.

Add devices

The first time you start your AXIS Camera Station, you are navigated to the Add devices page. AXIS Camera Station automatically searches the network for connected devices and displays a list of devices found.

  1. Select the cameras to add from the list.
    If your camera is not listed, click Manual search.

  2. Click Add.

  3. Select Quick configuration or Site Designer configuration. Click Next.

  4. Use the default settings and ensure the recording method is set to None. Click Install.

Configure recording method

  1. Go to Configuration > Recording and events > Recording method.

  2. If you want to enable motion detection recording:

    1. Select a camera.

    2. Turn on Motion detection.

    3. Click Apply.

  3. If you want to enable continuous recording:

    1. Select a camera.

    2. Turn on Continuous.

    3. Click Apply.

Live view cameras

  1. Click the Live view tab to navigate to the camera live view.

  2. Click a camera to navigate to the live view of that camera.
    A blue dot after the camera name shows that continuous recording is in progress. A red dot after the camera name shows that motion detection recording is in progress.

  3. Click to navigate from Live view to Recordings.
    A red line in the timeline shows that motion detection recording has been taken for that period. A blue line in the timeline shows that continuous recording is in progress.

Playback recordings

  1. Go to the Recording tab.

  2. In the timeline of the camera, use the mouse wheel to zoom in and out and drag the timeline to make the marker pointing at your desired position.

  3. To start playing the recording from the desired position, click .

Add bookmarks

  1. Go to the Recording tab.

  2. In the timeline of the camera, use the mouse wheel to zoom in and out and drag the timeline to make the marker pointing at your desired position.

  3. Click .

  4. Enter the bookmark name and description. Use keywords in the description to make the bookmark easy to find and recognized.

  5. Select Prevent recording deletion to lock the recording. A locked recording can't be deleted unless actively unlocked.

  6. Click OK. A bookmark icon is displayed at your desired position in the timeline.

Export recordings

  1. Go to the Recording tab.

  2. In the timeline of the camera, use the mouse wheel to zoom in and out.

  3. Click to display the selection markers.

  4. Drag the markers to include the recordings that you want to export.

  5. Click to open the Export tab.

  6. In the Export tab, you can do the following if desired.

    • Click to add a note for the recording.

    • Click Browse to select the location to export the recordings.

    • Select Include Axis File Player, Include notes, and Add digital signature.

  7. Click Export.

  8. Select Use password and enter your password for the digital signature. Click OK.

Play and verify recordings in AXIS File Player

  1. Go to the folder that you have specified for the exported recordings. In this example, the exported files include the recordings in the .asf format, the notes in the .txt format, and AXIS File Player.

  2. Double-click AXIS File Player. The exported recordings will be automatically played.

  3. Click to show the notes added to the recordings.

  4. To verify the digital signature:

    1. Go to Tools > Verify digital signature.

    2. Select Validate with password and enter your password.

    3. Click Verify. The verification result page is displayed.

Network configuration

When AXIS Camera Station Client, AXIS Camera Station Server, and the connected network devices are installed on different networks, you might need to configure proxy or firewall settings before using AXIS Camera Station.

Client proxy settings

When the client and the server are separated by a proxy server, configure the client proxy settings.

  1. Double-click the AXIS Camera Station Client icon.

  2. Click Change client proxy settings.

  3. Change the client proxy settings.

  4. Click OK.

Server proxy settings

When network devices and the server are separated by a proxy server, configure the server proxy settings.

  1. Double-click the AXIS Service Control icon in Windows notification area.

  2. Select Modify settings.

  3. In the Proxy settings section, use the default System account internet option or select Use manual proxy settings.

  4. Click Save.

NAT and Firewall

When the client and the server are separated by a NAT, firewall or similar, configure the NAT or firewall to ensure that the HTTP port, TCP port, and streaming port specified in AXIS Camera Station Service Control are allowed to pass through the firewall and/or NAT. For instructions how to configure the NAT or firewall, contact the network administrator.

Server port configuration

The ports 55752 (HTTP), 55754 (TCP), 55756 (mobile communication), and 55757 (mobile streaming) are used on AXIS Camera Station Server for communication between the server and the client. If required, the ports can be changed from AXIS Camera Station Service Control.

Security considerations

To prevent unauthorized access to cameras and recordings, keep the following in mind:

  • Use strong passwords for all network devices (cameras, video encoders and auxiliary devices).

  • Install AXIS Camera Station Server, cameras, video encoders, and auxiliary devices on a secure network separated from the office network. AXIS Camera Station Client can be installed on a computer on another network, for example a network with Internet access.

  • Ensure all users have strong passwords. Using Windows Active Directory a high level of security can be implemented.

License a system online

Both the AXIS Camera Station client and the server must be connected to the internet.

  1. In the AXIS Camera Station client,

    1. Go to Configuration > Licenses > Management.

    2. Manage licenses online is turned on by default.

    3. Click Go to AXIS License Portal.

  2. In the AXIS License Portal www.axis.com/licenses,

    1. Sign in with your MyAxis account.

    2. Under Add license key, enter your license key and click Add.

  3. In the AXIS Camera Station client, check that your license keys are shown in Configuration > Licenses > Keys.

AXIS Camera Station online license registration

License a system offline

  1. In the AXIS Camera Station client, export the system file.

    1. Go to Configuration > Licenses > Management.

    2. If AXIS Camera Station is online, turn off Manage licenses online and click Export system file.

    3. If AXIS Camera Station is offline, click Export system file.

    4. Save your system file on a USB flash drive.

  2. In the AXIS License Portal www.axis.com/licenses,

    1. Sign in with your MyAxis account.

    2. Click Upload system file to upload the system file you exported.

    3. Under Add license key, enter your license key and click Add.

    4. Under License keys, click Download license file and save the file to a USB flash drive.

  3. In the AXIS Camera Station client, import the license file.

    1. Go to Configuration > Licenses > Management.

    2. Click Import license file and select the license file on your USB flash drive.

    3. Check that your license keys are shown in Configuration > Licenses > Keys.

AXIS Camera Station offline license registration

Manage Windows® user accounts

Create a user account

To help keep your personal data and information more secure, we recommend that you add a password for each local account.

Important

Once you create a password for a local account, don't forget it. There’s no way to recover a lost password for local accounts.

  1. Go to Settings > Accounts > Other people > Add someone else to this PC.

  2. Click I don’t have this person’s sign-in information.

  3. Click Add a user without a Microsoft account.

  4. Enter a user name, password and password hint.

  5. Click Next and follow the instructions.

Create an administrator account

  1. Go to Settings > Accounts > Other people.

  2. Go to the account you want to change and click Change account type.

  3. Go to Account type and select Administrator.

  4. Click OK.

  5. Restart your device and sign in with the new administrator account.

Create a local user group

  1. Go to Computer Management.

  2. Go to Local Users and Groups > Group.

  3. Right-click Group and select New Group.

  4. Enter a group name and a description.

  5. Add group members:

    1. Click Add.

    2. Click Advanced.

    3. Find the user account(s) you want to add to the group and click OK.

    4. Click OK again.

  6. Click Create.

Delete a user account

Important

When you delete an account you remove the user account from the login screen. You also remove all files, settings and program data stored on the user account.

  1. Go to Settings > Accounts > Other people.

  2. Go to the account you want to remove and click Remove.

Change a user account's password

  1. Log in with an administrator account.

  2. Go to User Accounts > User Accounts > Manage another account in sequence.

    You’ll see a list with all user accounts on the device.

  3. Select the user account whose password you would like to change.

  4. Click Change the password.

  5. Enter the new password and click Change password.

Create a password reset disk for a user account

We recommend to create a password reset disk using a USB flash drive. Then, if you forget your password, you can reset the password. Without a USB reset disk, you can’t reset the password.

If you’re using Windows 10, version 1803 you can add security questions to your local account in case you forget your password, so you don't need to create a password reset disk. To do this, got to Start and click Settings > Sign-in options > Update your security questions.

  1. Sign in to your device with a local user account. You can’t create a password reset disk for a connected account.

  2. Plug a USB flash drive into your device.

  3. If there’s any data on the USB flash drive, back it up.

  4. From the Windows® search field, go to Create a password reset disk.

  5. In the Forgotten Password wizard, click Next.

  6. Select your USB flash drive and click Next.

  7. Type your current password and click Next.

  8. Follow the onscreen instructions.

  9. Remove the USB flash drive and keep it in a safe place where you'll remember it. You don't have to create a new disk when you change your password even if you change it several times.

Manage AXIS Camera Station user accounts

Configure user permissions

Go to Configuration > Security > User permissions to view a list of the users and groups that have been added to AXIS Camera Station.

Note

Administrators of the computer on which the AXIS Camera Station server is installed are automatically given administrator privileges to AXIS Camera Station. You can’t change or remove the administrators group's privileges.

Before a user or group can be added, the user or group must be registered on the local computer or have an Windows Active Directory user account. Using Windows Active Directory, a high level of security can be implemented.

When a user is part of a group, the user gets the highest role permission that is assigned to the individual and the group.

When a user is part of a group, the user gets the access granted as an individual and also receives the rights as part of a group. For example, a user is given access to camera X as an individual. The user is also a member of a group. The group is given access to cameras Y and Z. The user then has access to cameras X, Y and Z.

If there are security concerns regarding the access to the computer by a designated AXIS Camera Station user, create a standard user account that you then use for access to Axis Camera Station. You can then elevate the account to administrator in Configuration > Security > User permissions.

The list consists of the following information:

ItemDescription
IconIndicates the entry is a group or a single user.
NameUsername as it appears in the local computer or Active Directory.
DomainDomain name where the user or group is registered.
Role

The access role given to the user or group.

Possible values: Administrator, Operator, and Viewer.

DetailsDetailed user information as it appears in the local computer or Active Directory.
ServerServer name where the user or group is registered. Only available when connecting to multiple AXIS Camera Station servers.

To add users or groups, see Add users or groups.

To change user access rights for a user or group, click the user or group and make changes. Click Apply.

To remove a user or group, select the user or group and click Remove. In the pop-up dialog, click OK to remove the user or group.

Add users or groups

User accounts in Microsoft Windows and Active Directory users and groups can access AXIS Camera Station. To add a user to AXIS Camera Station, you have to add users or a group to Windows.

To add a user or group in Microsoft Windows: Adding a user in Windows may vary depending on which version of Windows you are running. Follow the instructions on Microsoft's site. If you are connected to an Active Directory domain network, consult your network administrator.

Add users or groups

  1. Go to Configuration > Security > User permissions and click Add.

  2. When connecting to multiple AXIS Camera Station servers, select a server from the Selected server drop-down list.

  3. Select Server to search for users or groups on the local computer, or select Domain to search for Active Directory users or groups. When connecting to multiple AXIS Camera Station servers, you can select which server to search for.

  4. Select Users or Groups to search for only users or groups.

  5. The list of users or groups is displayed. Users and groups that have already been added to AXIS Camera Station are not listed.

    • If there are too many users or groups, the search result is not displayed. Use the Type to search field to refine the search and find a specific user or group.

    • If the domain user search fails, the Service logon account must be changed.

  6. Select the users or groups and click Add. The users or groups are added to the list and shown in italics.

Configure a user or group

  1. Select a user or group in the list.

  2. Under Role, select Administrator, Operator, or Viewer.

  3. If you have selected Operator or Viewer, you can configure the user or group privileges. See User or group privileges.

  4. Click Save. The user or group in the list is not in italics and ready to be used.

User or group privileges

There are three roles that can be given to a user or group. For how to define access privileges for a user or group, see Add users or groups.

  • Administrator: Full access to the entire system, including access to live and recorded video of all cameras, access to all I/O ports and views. Therefore, you do not need to specify any camera, I/O or view privileges for a user with this role. This role is required in order to configure anything in the system.

  • Operator: Access to live and recorded video of selected cameras and access to selected I/O ports and views. An operator has full access to all functionality of AXIS Camera Station except system configuration.

  • Viewer: Access to live video of selected cameras and access to selected I/O ports and views. A viewer does not have access to recorded video or system configuration.

Cameras

The following access privileges are available for users or groups with the Operator or Viewer role.

  • Access: Allow access to the camera and all camera features.

  • Video: Allow access to live video from the camera.

  • Audio listen: Allow access to listen from the camera.

  • Audio speak: Allow access to speak to the camera.

  • Manual Recording: Allow to start and stop recordings manually.

  • Mechanical PTZ: Allow access to mechanical PTZ controls. Only available for cameras with mechanical PTZ.

  • PTZ priority: Set the PTZ priority. A lower number means a higher priority. 0 means that no priority is assigned. An administrator has the highest priority. When a role with higher priority operates a PTZ camera, others can’t operate the same camera for 10 seconds by default. Only available for cameras with mechanical PTZ and Mechanical PTZ is selected.

Views

The following access privileges are available for users or groups with the Operator or Viewer role. You can select multiple views and set the access privileges.

  • Access: Allow access to the views in AXIS Camera Station.

  • Edit: Allow to edit the views in AXIS Camera Station.

I/O

The following access privileges are available for users or groups with the Operator or Viewer role. The I/O ports are listed by device.

  • Access: Allow full access to the I/O port.

  • Read: Allow to view the state of the I/O port. The user is not able to change the port state.

  • Write: Allow to change the state of the I/O port.

System

The access privileges that can’t be configured are greyed out and listed under Role privileges. The privileges with check mark means the user or group have this privilege by default.

The following access privileges are available for users or groups with the Operator role.

  • Take snapshots: Allow taking snapshots in the live view and recordings modes.

  • Export recordings: Allow exporting recordings.

  • Generate incident report: Allow generating incident reports.

  • Prevent access to recordings older than: Prevent accessing recordings older than the specified number of minutes. When using search, the user will not find recordings older than the specified time. Recordings and bookmarks older than the specified time can't be played.

The following access privileges are available for users or groups with the Viewer role.

  • Take snapshots: Allow taking snapshots in the live view and recordings modes.

Manage your device

Update Windows®

Windows® 10 periodically checks for updates. When an update is available, your device automatically downloads the update but you've to install it manually.

Note

Recording will be interrupted during a scheduled system restart.

To manually check for updates:

  1. Go to Settings > Update & Security > Windows Update.

  2. Click Check for updates.

Configure Windows update settings

Sometimes you might want to change how and when Windows® updates.

Note

All ongoing recordings stop during a scheduled system restart.

  1. Open the Run app.

    • Go to Windows System > Run, or

    • press Win and R.

  2. Type gpedit.msc and click OK. The Local Group Policy Editor opens.

  3. Go to Computer Configuration > Administrative Templates > Windows Components > Windows Update.

  4. Configure the settings as required, see example.

Example

To automatically download and install updates without any user interaction and have the device restart if necessary out of office hours use the following configuration:

  1. Open Always automatically restart at the scheduled time and select:

    1. Enabled

    2. The restart timer will give users this much time to save their work (minutes): 15.

    3. Click OK.

  2. Open Configure Automatic Updates and select:

    1. Enabled

    2. Configure Automatic updates: Auto download and schedule the install

    3. Schedule Install day: Every Sunday

    4. Schedule Install time: 00:00

    5. Click OK.

  3. Open Allow Automatic Updates immediate installation and select:

    1. Enabled

    2. Click OK.

Change the RAID

CAUTION

Changing the RAID deletes all data from your disks.

  1. Boot Lifecycle Controller:

    1. Power on your device.

    2. When you see the AXIS splash screen, press F10.

  2. In the Lifecycle Controller, go to Hardware Configuration > Configuration Wizards and select RAID Configuration.

  3. Select the RAID Controller on which you want to have the RAID created. Details of any virtual disk(s) available on the selected controller will be shown in the table displayed on the page below the controller list. Foreign Configuration will be displayed if there are any foreign or uninitialized HDD(s) available on the server.

  4. Note
    • Clear foreign configuration clears all the foreign HDDs available on the RAID controller selected.
    • Ignore foreign Configuration ignores the foreign HDDs available on the RAID controller while creating the RAID.
  5. Clear or ignore foreign HDDs and uninitialized HDDs.

    If you want, you can initialize the uninitialized disks:

    1. In the list of all non-RAID (uninitialized) HDDs, select the HDDs you want to convert to RAID capable (initialize) and click Next to initialize them.

    2. Select the corresponding option on the Configuration Wizards: RAID Configuration page.

  6. Select a RAID level. The default settings are:

    • S1148 24 TB: RAID 5

    • S1148 64 TB: RAID 5

    • S1148 140 TB: RAID 6

    • S1132: RAID 5

  7. Select the physical disks from the table and click Next.

    If the you’ve selected Ignore foreign configuration, the foreign HDDs are not displayed in the table.

  8. Enter the virtual disk attributes.

  9. Click Next.

  10. Review the settings and click Finish.

  11. Lifecycle Controller displays a message to indicate that all the current data about the virtual disks available on the controller will be lost. Click OK to continue.

  12. Click OK and Finish.

  13. Exit the wizard and reboot the system.

Troubleshooting

Check the current BIOS version

When you troubleshoot a device, always check the current BIOS version. If your device doesn't have the latest version, we recommend to upgrade. The latest version may contain a correction that fixes your problem.

To check the current BIOS:

  1. Power on the device.

  2. Wait until you see the Axis splash screen. You’ll see the version number above the splash screen.

Upgrade the BIOS

We recommend to keep the BIOS up to date.

If you don’t have access to Windows®: update package instructions for EFI

  1. Go to the support pages on dell.com and enter your service tag. Go to Drivers & Downloads and download the .efi file.

  2. Copy the file to a USB device.

  3. Plug in the USB device and press F11 during POST to enter BIOS Boot Manager.

  4. Go to System Utilities menu > BIOS Update File Explorer.

  5. Select the USB device and navigate through the directory contents to find the executable (.efi).

  6. Launch the executable and follow the instructions provided by the flash utility.

If you have access to Windows®: update package instructions for Windows® Dup

  1. Browse to the location where you downloaded the file and double-click the new file.

  2. Read over the release information in the dialog window.

  3. Download and install any prerequisites identified in the dialog window before proceeding.

  4. Install any necessary Embedded Systems Management firmware prior to this BIOS update.

  5. Click Install.

  6. Follow the onscreen instructions.

Run diagnostics

Running diagnostics help you to identify the cause for a system issue. The diagnostics test your system hardware without requiring additional equipment or risking data loss.

  1. While the system is booting, press F11 to enter Boot Manager.

    Alternatively, press F10 to enter Lifecycle Controller.

  2. Use the up and down arrows to go to System Utilities > Hardware Diagnostics.

  3. Note the error code AXIS Technical Support.

Perform a system recovery

If the device has had a complete system failure, you must use a recovery image to recreate the Windows® system. To download the AXIS Recovery Kit, contact AXIS Technical Support and supply the serial number of your device.

  1. Download the AXIS Recovery Kit and AXIS ISO to USB Tool.

  2. Insert a USB drive into your computer.

    • Use a USB drive with a minimum of 16 GB to 32 GB.

    • The USB drive will be formatted, and all existing data will be erased.

  3. Run the AXIS ISO to USB Tool and follow the onscreen instructions.

    Writing data to the USB drive takes approximately 10 to 15 min. Don’t remove the USB drive until the process is complete.

  4. After the ISO to USB tool is complete, take the USB drive and plug it into your device.

  5. Start your device.

  6. When you see the AXIS splash screen, press F11.

  7. Click One-shot UEFI Boot Menu.

  8. Navigate to your USB drive and press enter. The system boots into the AXIS Recovery Kit.

  9. Click Reinstall Operating System.

    The recovery takes roughly 10 to 15 min to complete. You find detailed instructions in the download for the recovery kit.

Create a technical support report

The Export Tech Support Report feature allows you to export the technical support report to a USB drive or a network share (CIFS/NFS). In the report you can collect the following data:

  • Hardware

  • RAID controller logs

To create a technical support report:

  1. During Power-on-self-test (POST), press F10 to start Lifecycle Controller.

  2. Go to Hardware Diagnostics > Export Tech Support Report.

  3. Read the terms and conditions and click Next.

    You must accept the terms and conditions to allow technical support to use the technical support report data.

  4. Select the data options which you want to include in the technical support report and click Next.

  5. Enter the required export settings information and click Next.

    • To export the report to a USB drive: select the USB drive option and then select the name of the USB Drive and enter the file path details to where the report is to export.

    • To export the report to NFS: select the NFS option and enter the required information.

    • To export the report to CIFS: select the CIFS option and enter the required information.

      Click Test Network Connection to verify if the Lifecycle Controller can connect to the IP address that is provided. By default, it pings the Gateway IP, DNS Server IP, host IP and Proxy IP.

  6. Verify your selection and click Finish.

    Lifecycle Controller retrieves the selected report data and exports the report file to the specified location. This can take a few minutes.

Enable IDRAC

You can set up the IP address or use the default iDRAC IP address 192.168.0.120 to configure initial network settings, including setting up DHCP or the static IP for iDRAC. By default, the dedicated iDRAC network card is disabled. The iDRAC is sharing the network card on LOM 1 (LAN on Motherboard). In the case of blade servers, the iDRAC network interface is disabled by default.

To set up iDRAC IP using iDRAC settings utility:

  1. Turn on the managed system.

  2. Press F2 during Power-on Self-test (POST).

  3. In the System Setup Main Menu page, click iDRAC Settings.

  4. Click Network.

  5. Enable NIC.

  6. Specify the other network settings.

  7. Click Back, Finish, and then Yes. The network information is saved and the system reboots.

    You can open the iDRAC webpage from any supported browser. The default login information is:

    • Username: root

    • Password: available on the back of the information tag.

  8. After you configure iDRAC IP address, ensure that you change the default user name and password after setting up the iDRAC IP address.

Note

If there is any access issue:

  • Try to ping the iDRAC IP to check that the network configuration has been replied.
  • Check which LOM (network card) has been selected in the iDRAC network settings. The LOM can be shared with the server network cards or use the dedicated iDRAC NIC's.

Troubleshoot the power supply unit

Note

After installing a power supply unit, allow several seconds for the system to recognize the power supply unit and determine if it the power supply works properly.

  1. Ensure that no loose connections exist. For example, loose power cables.

  2. Ensure that the power supply handle LED indicates that the power supply is working properly.

  3. Check the status of the power indicator on the power supply unit.

    • If the power indicator is green, reset the power supply unit. If this does not fix the issue, test the system with a good power supply unit.

    • If the power indicator is amber, this indicates a power supply unit fault condition. Replace the power supply unit with a good power supply unit and check the indicator status.

    • If the issue is resolved, consider replacing the power supply unit.

  4. If you have a redundant power supply configuration, ensure that both power supply units are of the same type and wattage. You may have to upgrade to a higher wattage PSU.

  5. Ensure that you use only power supply units with the Extended Power Performance (EPP) label on the back.

  6. Reset the power supply unit.

  7. If the problem persists, contact Axis Technical Support.

Troubleshoot memory errors

  1. Upgrade the BIOS to the latest version.

  2. If the errors persist, contact Axis Technical Support.

Troubleshoot AXIS Camera Station

For information about how to troubleshoot AXIS Camera Station, go to the AXIS Camera Station user manual.

Product overview

Front and rear sides

  1. Power button
  2. Information tag
  3. System health and system ID indicator
  4. USB 3.1
  5. iDRAC direct micro USB port
  6. Optical drive
  7. Drive
  8. Power supply unit (PSU 1)
  9. Power supply unit (PSU 2)
  10. PCIe expansion card slots
  11. USB 2.0
  12. System identification button
  13. USB 3.1
  14. iDRAC dedicated network port
  15. VGA port (Do not use)
  16. Serial port
  17. Ethernet (RJ45) 1 GbE
  18. Ethernet (RJ45) 2 GbE

Specifications

System health and ID indicators

LEDDescriptionAction
Blue solidThe system is turned on, system is healthy and system ID mode is not active.Press the system health and system ID button to switch to system ID mode.
Blue blinking The system ID mode is active.Press the system health and system ID button to switch to system health mode.
Amber solidThe system is in fail-safe mode. -
Amber blinkingThe system is experiencing a fault.Check the system event log for the specific error message.

IDRAC quick sync 2 indicator

LEDDescriptionAction
Off (default state)The iDRAC Quick Sync 2 feature is turned off.

Press the iDRAC Quick Sync 2 button to turn on the iDRAC Quick Sync 2 feature.

If the LED fails to turn on, reset the left control panel flex cable and check again.

White solidThe iDRAC Quick Sync 2 is ready to communicate.

Press the iDRAC Quick Sync 2 button to turn off.

If the LED fails to turn off, restart the system.

Blinks white rapidlyData transfer activity

-

Blinks white slowlyFirmware update is in progress.

-

Blinks white five times rapidly and then turns offThe iDRAC Quick Sync 2 feature is disabled.Check if iDRAC Quick Sync 2 feature is configured to be disabled by iDRAC.
Amber solidThe system is in fail-safe mode.Restart the system.
Amber blinkingThe iDRAC Quick Sync 2 hardware is not responding properly.Restart the system.

NIC indicators

LEDDescription
Link and activity indicators are offThe NIC is not connected to the network.
Link indicator is green and activity indicator is blinking green The NIC is connected to a valid network at its maximum port speed and data is being sent or received.
Link indicator is amber and activity indicator is blinking greenThe NIC is connected to a valid network at less than its maximum port speed and data is being sent or received.
Link indicator is green and activity indicator is offThe NIC is connected to a valid network at its maximum port speed and data is not being sent or received.
Link indicator is amber and activity indicator is offThe NIC is connected to a valid network at less that its maximum port speed and data is not being sent or received
Link indicator is blinking green and activity is offNIC identify is enabled through the NIC configuration utility.

Power supply unit indicators

LEDDescription
GreenA valid power source is connected to the PSU and the PSU is operational.
Blinking amberIndicates a problem with the PSU
Not illuminatedPower is not connected.
Blinking greenWhen the firmware of the PSU is being updated, the PSU handle blinks green. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is interrupted the PSUs do not function.
Blinking green and turns off

When hot-plugging a PSU, the PSU handle blinks green five times at a rate of 4Hz and turns off. This indicates a PSU mismatch with respect to efficiency, features set, health status, or supported voltage.

CAUTION
  • If two PSUs are installed, both the PSUs must have the same type of label. For example, Extended Power Performance (EPP) label. Mixing PSUs from previous generations of PowerEdge servers is not supported, even if the PSUs have the same power rating. This results in a PSU mismatch condition or failure to turn the system on.
  • When correcting a PSU mismatch, replace only the PSU with the blinking indicator. Swapping the PSU to make a matched pair can result in an error condition and unexpected system shutdown. To change from a high output configuration to a low output configuration or vice versa, you must turn off the system.
  • AC PSUs support both 240 V and 120 V input voltages with the exception of Titanium PSUs, which support only 240 V. When two identical PSUs receive different input voltages, they can output different wattages, and trigger a mismatch.
  • If two PSUs are used, they must be of the same type and have the same maximum output power.
  • Combining AC and DC PSUs is not supported and triggers a mismatch.

Power indicators

LEDDescription
GreenA valid power source is connected to the PSU and the PSU is operational.
Blinking amber

Indicates a problem with the PSU.

Not illuminated

Power is not connected.

Blinking green

When hot-plugging a PSU, the PSU indicator blinks green. This indicates that there is a PSU mismatch with respect to efficiency, feature set, health status, or supported voltage.

CAUTION
  • When correcting a PSU mismatch, replace only the PSU with the blinking indicator. Swapping the PSU to make a matched pair can result in an error condition and unexpected system shutdown. To change from a High Output configuration to a Low Output configuration or vice versa, you must turn off the system.
  • If two PSUs are used, they must be of the same type and have the same maximum output power.
  • Combining AC and DC PSUs is not supported and triggers a mismatch.

Hard drive indicators

LEDDescription
Flashes green twice per secondIdentifying drive or preparing for removal.
Off

Drive ready for insertion or removal.

Note

The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for removal during this time.

Flashes green, amber and then turns offPredicted drive failure.
Flashes amber four times per secondDrive has failed.
Flashes green slowlyDrive is rebuilding.
Steady greenDrive is online.
Flashes green for 3 s, amber for 3 s, and then turns off after 6 sRebuild stopped.

Need more help?

Contact support

Contact support at axis.com/support.