AXIS Visitor Entry for Genetec

About AXIS Visitor Entry for Genetec

In a Genetec access control system including Synergis, by installing AXIS Visitor Entry, you can use a QR code as credential to grant access. The QR code can easily be distributed to different cardholders or visitors via for example email. To open doors, the QR code can then be read by an Axis intercom and camera with the application AXIS Barcode Reader running.

System overview

Visitor entry solutions topology

Requirements

  • Genetec Security Center 5.9

  • Security Center Synergis™ 10.9.1037.0 or later

  • AXIS Visitor Manager for Genetec from Axis Communications added to your Security Center license. Contact DAP@genetec.com to update your license with this key: GSC-1SDK-AxisQRManager.

  • AXIS Barcode Reader. You can download the application from the application’s product page: axis.com/products/axis-barcode-reader#download-block.

  • Door controller

    • If you use an Axis door controller there are two methods to connect the application to the door controller:

      Using IP address. See the application’s product page for camera compatibility and what application version to download.

      Using Wiegand. This connection type is supported on and AXIS A8207-VE Mk II Network Video Door Station.

    • If you use a third-party controller, there’s one method to connect application to the door controller:

      Using Wiegand. The third party door controller must be supported by Synergis.

Installation and configuration

Using IP address

  1. On Security Desk client machine:

    1. Download and install AXIS Visitor Entry for Genetec.

    2. Contact DAP@genetec.com to update your license with the following key: GSC-1SDK-AxisQRManager.

  2. On the Axis intercom and camera:

    1. Install AXIS Barcode Reader on the device.

    2. Open AXIS Barcode Reader and turn off the OSDP/Wiegand switch.

    3. Enter the IP address, username and password of the device.

    4. Set Send credential type to Card raw.

    5. Set Bit count to 32.

    6. Configure the VAPIX Door Controller settings according to the relevant door controller configuration.

  3. In Genetec Security Center, configure an email server to automatically send QR codes.

Using Wiegand

  1. On Security Desk client machine:

    1. Download and install AXIS Visitor Entry for Genetec.

    2. Contact DAP@genetec.com to update your license with the following key: GSC-1SDK-AxisQRManager.

  2. Connect the door controller to the Axis intercom using Wiegand.

  3. On the Axis camera:

    1. Set Reader/Output format to Raw.

    2. Install AXIS Barcode Reader on the device.

    3. Open AXIS Barcode Reader and turn on the Wiegand switch.

  4. In Genetec Security Center, configure an email server to automatically send QR codes.

Daily use

After installing AXIS Visitor Entry for Genetec, you’ll see Add QR Credential button on the Cardholder/Visitor window in Security Desk.

Create a QR code

  1. In Security Desk, click Add QR Credential.

    A new QR code is generated and shown in a popup window.

  2. Click OK. Now an email is sent to the registered email for the Cardholder/Visitor. You can also copy the QR code to the clipboard and send it using some other method.

    • The created credential will be named “QR_[customer name]'s” credential and will be of type “Card” and format “CSN32”.

    • You can only create one QR credential for each Cardholder/Visitor. If the “Add QR Credential” button is pressed when a QR credential already exists, the existing QR credential is shown.

View a credential directly after creating a new QR code

  • Close and open the Cardholder/Visitor window.

Generate a new QR code when a credential already exists

  • Remove the existing credential, then click Add QR Credential again.

Configure options

If you have administrator rights, you can you can configure the following in Options > AXIS Visitor Entry:

  • Subject: Subject of the email

  • CC: Send a copy to a specific address

  • BCC: If enabled, the recipient of the copy is hidden from the recipient of the email.

  • Text: The default text of the email. Click Add to add specific macros to the email, for example Name.

  • Send e-mail when closed: If enabled, an e-mail is sent automatically when you close the QR code pop-up window.

Troubleshooting

  • If the door does not open when you use a QR code:

    Verify with keypad or card that the door opens so that you know that the control unit and intercom are correctly configured in Genetec Security Center and Synergis.

  • Debug logs are located in C:\ProgramData\Axis Communications\Components\DebugLogs\QRManager.log.

Need more help?

Contact support

Contact support at axis.com/support.