AXIS Body Worn Live - User manual

With AXIS Body Worn Live, body worn camera users can stream live video over Wi-Fi® or mobile networks. Operators can view the live video, and let the camera users know that they are watching it. In a map view, operators can also view the location of cameras that are currently streaming live video.

To be able to live stream to AXIS Body Worn Live you must go through all the steps below:

1. Synchronize time

2. Turn on cloud extensions in your body worn system

3. Create a My Axis account

4. Connect your body worn system to AXIS Body Worn Live

5. Enable end-to-end encryption

6. Enable live streaming

7. If you use Wi-Fi for streaming: Add Wi-Fi networks

8. If you use AXIS Body Worn Live in an embedded browser in Genetec™Security Center: Change default browser in Genetec™Security Center

To check the date and time settings in AXIS Body Worn Manager, go to Settings > System > Date and time.

For information about available cloud extensions, see Cloud extensions.

1. Open AXIS Body Worn Manager.

2. Go to Cloud.

3. Select a Region.

4. Note

   The region determines where your metadata is stored. For more information about metadata, see Evidence data and metadata.

5. Click Connect.

6. Click Connect to confirm.

For a list of hostnames that the body worn system must have access to, see Hostnames.

A My Axis account gives access to My Systems, where you find our cloud-based systems and services, such as AXIS Body Worn Live. You can skip this step if you already have a My Axis account.

1. Go to My Axis – Create Account.

2. Enter your information and click CREATE ACCOUNT.

1. In AXIS Body Worn Manager, go to Cloud .

2. Click Start AXIS Body Worn Live setup.

3. Accept the end user license agreement.

4. Click the link Start AXIS Body Worn Live setup.

5. Log in to your My Axis account.

6. Under Organization, select + Create new organization. You will become the organization owner for the whole organization. You will also get the admin role. See Organizations and User roles.

7. Under Storage location, select the country where you want to store evidence data. For more information about evidence data, see Evidence data and metadata.

8. Go to AXIS Body Worn Manager and copy the authorization code.

9. Go back to the authorization step and paste the code.

10. Click Finish.

    A 30-day trial license for AXIS Body Worn Live is automatically activated.

End-to-end encryption ensures secure communication between the body worn cameras and AXIS Body Worn Live. In End-to-end encryption you can read more about how it works, the different options, and get a concrete example.

1. On the computer and browser to be used for AXIS Body Worn Live, go to AXIS Body Worn Live and sign in using your My Axis account credentials.

2. Select the correct organization.

3. Go to Settings.

4. Click Generate keys.

5. If you want to reuse the private key on several computers or browsers, click Download. Read more about reuse of keys in Reuse of encryption keys.

6. Click Copy public key. The key is copied to your clipboard.

7. In AXIS Body Worn Manager, go to Settings > AXIS Body Worn Live.

8. Click Configure.

9. Under Public key, click Add.

10. Type a name that helps you remember what this key is used for.

11. Paste the public key from your clipboard.

AXIS Body Worn Manager distributes the public key to the cameras when they’re docked.

If you have operators that use different computers for viewing AXIS Body Worn Live streams, you can minimize administration related to end-to-end encryption by reusing private keys. For more information and an example, see Reuse of encryption keys.

1. On the computer and browser to be used for AXIS Body Worn Live, go to AXIS Body Worn Live and sign in using your My Axis account credentials.

2. Go to Settings.

3. Click Import keys.

4. Browse to the key that was generated and downloaded when you enabled end-to-end encryption and select it.

The public key has a public key thumbprint, which you can use to verify the end-to-end-encryption. You can find the public key thumbprint in both AXIS Body Worn Manager and in AXIS Body Worn Live. To verify the end-to-end encryption, compare these two thumbprints and make sure they’re the same.

In AXIS Body Worn Manager, you find the public key thumbprint in the list of public keys in Settings > AXIS Body Worn Live.

In AXIS Body Worn Live, you find the public key thumbprint in Settings > End-to-end encryption.

We recommend dedicating a camera profile for live streaming to minimize the number of licenses used. See Licenses

1. Open AXIS Body Worn Manager.

2. Go to Camera profiles .

3. Under AXIS Body Worn Live, turn on Streaming.

The body worn camera must be connected to a Wi-Fi or mobile network to stream video. For Wi-Fi networks, the body worn camera uses networks assigned to the camera user. You can assign a Wi-Fi network to the camera user either through camera profiles or directly to the camera user.

Option 1: Assign Wi-Fi network through camera profile in AXIS Body Worn Manager

You can add one or more Wi-Fi networks in AXIS Body Worn Manager and assign them to different camera profiles. For instructions, see Option 1: Assign Wi-Fi network through camera profile in AXIS Body Worn Manager.

Option 2a: Assign Wi-Fi network directly to the camera user in AXIS Body Worn Manager

You can assign a Wi-Fi network directly to a camera user in AXIS Body Worn Manager. This network overrides any network assigned through the camera profile. For instructions, see Option 2a: Assign Wi-Fi network directly to the camera user in AXIS Body Worn Manager.

Option 2b: Assign Wi-Fi network directly to the camera user in AXIS Body Worn Assistant

You can assign a Wi-Fi network directly to a camera user in AXIS Body Worn Assistant. The camera users can add Wi-Fi networks on their own. This is especially useful if you have many camera users, and want to use many individual Wi-Fi networks. When you assign a Wi-Fi network directly to the user in AXIS Body Worn Assistant, it overrides any other assigned network. For instructions, see Option 2b: Assign Wi-Fi network directly to the camera user in AXIS Body Worn Assistant.

1. Open AXIS Body Worn Manager.

2. Go to Settigns > Camera.

3. Under Wi-Fi networks, click Add.

4. Enter the Name (SSID) and Password for the Wi-Fi network.

5. Click Add.

6. Go to Camera profiles .

7. Select the camera profile you want to assign the Wi-Fi network to.

8. Expand the Wireless connection panel.

9. Select a Wi-Fi network to assign it to the camera profile.

10. Go to Users and select the camera user you want to assign the Wi-Fi network to.

11. Select the camera profile that has the appropriate Wi-Fi network.

1. Open AXIS Body Worn Manager.

2. Go to Users and select the user you want to add a Wi-Fi network to.

3. In Network, click .

4. Enter the Name (SSID) and Password for the Wi-Fi network.

5. Click Add.

1. Open AXIS Body Worn Assistant.

2. Go to Camera.

3. Tap the pen icon .

4. Enter the Wi-Fi network name and password, and tap OK.

If you use Genetec™Security Center, you have to change the default browser to avoid issues with the live stream. Genetec™ Security Center uses the Google Chrome™ browser by default. Change it to Microsoft Edge® by editing a config file:

1. On your computer, go to Program Files (x86) > Genetec Security Center 5.11 > ConfigurationFiles > App.SecurityDesk.config.

2. In Presentation, add or change WebBrowserType to Edge.

You have now finalized the required steps for setting up the system. Go to Daily use to find out how to start streaming.

Admins can add users to AXIS Body Worn Live.

1. You invite the users to your organization in My Systems. For instructions, see My Systems user manual.

2. The users accept the invitation. All users must have My Axis accounts.

3. You assign a user role to each user. For instructions, see My Systems user manual. For information about what each role can do in AXIS Body Worn Live, see User roles.

Operators can view the geographical position of cameras that are currently streaming live video. To make that possible, you must enable Location in AXIS Body Worn Manager.

1. Open AXIS Body Worn Manager.

2. Go to Camera profiles .

3. Select the camera profile that you enabled live streaming for.

4. For each camera model, turn on Location.

To make sure the operators in the security operating center (SOC) get notified when a new live stream starts, you can set up the system to send notifications automatically. You set up a connection between your organization and the security operating center.

1. Go to Settings.

2. Click + New SOC integration.

3. Enter the URL for the security operating center.

4. Optionally, click Sign messages and enter a payload signature. This is used on the receiving end to verify that the notification comes from the correct source.

5. Click Add.

For instructions on how to set up the integration on the receiving end, download the SOC integration document.

The organization is a virtual representation of your Axis system installations, and it’s at the center of your body worn cloud services.

• The organization connects your body worn system to your AXIS Body Worn Live licenses.

• The organization connects your body worn system to the AXIS Body Worn Live users.

You can learn more about organizations in My Systems user manual.

In AXIS Body Worn Live, there are three user roles:

Viewer

Views and acknowledges incoming live streams.

Operator

Views and acknowledges incoming live streams.

Admin

Manages the AXIS Body Worn Live settings. The administrator connects the body worn system to AXIS Body Worn Live, invites users, and assigns user roles. Administrators can also view and acknowledge incoming live streams.

The number of cameras assigned to users with a live streaming-enabled camera profile during a 24-hour period, averaged over the last week, determines how many AXIS Body Worn Live licenses you need.

The license model is the same whether you use fixed or self-assign camera assignment.

We recommend that you dedicate a camera profile for live streaming to minimize the number of licenses used.

To learn more about licenses for Axis products and services, see My Systems user manual.

End-to-end encryption is a secure communication process between a sender and a recipient. With end-to-end encryption, only the intended recipients can access the video streams from AXIS Body Worn Live. End-to-end encryption is implemented through two matching keys, a public one in the body worn camera and a private one in the browser that runs AXIS Body Worn Live. You generate the keys in AXIS Body Worn Live and add the public key into AXIS Body Worn Manager. AXIS Body Worn Manager distributes the public key to the cameras when they're docked.

If you view live streams on several computers or browsers, or if you have several body worn systems, you can reuse one key pair in all browsers and systems to minimize administration related to end-to-end encryption. By reusing the keys, you reduce the total number of public keys that you need to add to AXIS Body Worn Manager.

• We recommend that you reuse the private key:

• If you view live streams on several computers or browsers.

• If browser cookies are cleared regularly.

Example

Your organization has 3 body worn systems and 5 operators who view live streams on different computers.

• Option A – one key pair per browser: 5 operators generate 1 key pair each in AXIS Body Worn Live. The admin of AXIS Body Worn Manager adds 5 public keys to the 3 systems.

• Option B – reuse one key pair: 1 operator generates 1 key pair in AXIS Body Worn Live. They distribute the private key to the other 4 operators. The admin of AXIS Body Worn Manager adds 1 public key to the 3 systems.

When a body worn camera streams live video, both evidence data and metadata are produced. In the AXIS Body Worn Live setup you can choose between several countries for storing evidence data. Metadata is stored in the region that you select in AXIS Body Worn Manager when you turn on cloud extensions.

• Evidence data:

• Encrypted video and audio streams

• Encrypted incident positioning data

• Metadata:

• User-related, such as user ID, username, stream ID, and organization ID.

• Stream-related, such as start time, end time, and duration.

1. Go to AXIS Body Worn Live.

2. Sign in using your My Axis account credentials.

To start a live stream:

1. Double-press the function button on the body worn camera. The recording LED turns red, and depending on your camera model:

2. • The Wi-Fi® connectivity LED starts pulsing amber.

   • turns white.

3. When the camera has established a connection and started streaming to AXIS Body Worn Live, depending on your camera model:

4. • The Wi-Fi connectivity LED turns green.

   • turns green.

5. The camera provides feedback when the SOC (security operating center) operator acknowledges the stream, see View and acknowledge a live stream.

To stop the live stream and the recording, press and hold the recording button. Check the camera’s user manual for information about how long you need to keep the button pressed.

When a camera user starts a live stream, their body worn user name appears under Active streams. To view a live stream:

1. Go to streams .

2. Click the camera user whose video stream you want to view.

3. To switch between map view and live stream view, click and

4. To let the camera user know that you have opened the live stream, click . The camera vibrates to notify the camera user.

You can view live streams from up to four camera users next to each other. To create a group of camera users and view their live streams simultaneously:

1. Go to streams .

2. Click .

3. Type a name for the group.

4. Click and select up to four camera users.

5. Click Create.

6. To view the live streams, click the group name.

You can also drag-and-drop camera users to create a new group or to add a user to an existing group.

AXIS Body Worn Live saves all streams for 24 hours. To view recent streams:

1. Go to recordings .

2. Click the camera user whose video stream you want to view.

3. Click the stream you want to view.

If you want to find out where a camera user who is currently streaming live video is located and how they are moving, you can view the camera’s geographical position on a map.

1. To view the camera users’ positions in a map:

2. Open AXIS Body Worn Live.

3. Go to streams .

4. Click .

These are the hostnames that the body worn system must have access to when you set up and use AXIS Body Worn Live. The port is always 443.

Global

Regional streaming storage