AXIS Body Worn Live

This is AXIS Body Worn Live

AXIS Body Worn Live is a cloud service that lets body worn camera users stream live video to our AXIS Body Worn Live web application as long as they have a wireless network connection. AXIS Body Worn Live requires that the body worn system is connected to an organization in Identity and Access Management.

Get started

Turn on cloud extensions in your body worn system

  1. Open AXIS Body Worn Manager.

  2. Go to .

  3. Select a Region.

  4. Note
    • The region is the geographical location where your metadata is stored. For more information about metadata, see Evidence data and metadata.
    • You can only change the region by resetting the body worn system.
  5. Click Connect.

  6. Click Connect to confirm.

For more information about cloud extensions, see Cloud extensions in the body worn solution user manual.

Create a My Axis account

A My Axis account gives you an Axis identity and access to our cloud-based systems and services, such as AXIS Body Worn Live. You can skip this step if you already have a My Axis account.

  1. Go to My Axis – Create Account.

  2. Enter your information and click CREATE ACCOUNT.

Connect your body worn system to AXIS Body Worn Live

Note

If your body worn system is located outside North America, all wireless network channels in the cameras need to be turned on before you can start live streaming with AXIS Body Worn Live. Contact Axis support at bodywornlive.support@axis.com and provide your system ID and the country the system is located in before you connect to AXIS Body Worn Live. Axis support will enable required wireless channels for the body worn cameras.

  1. In AXIS Body Worn Manager, go to .

  2. Click Start AXIS Body Worn Live setup.

  3. Accept the end user license agreement.

  4. Click the link Start AXIS Body Worn Live setup.

  5. Log in to your My Axis account.

  6. Click to create a new organization, containing one folder. You will become the organization owner and get the Body worn admin and Body worn viewer roles for the whole organization. See Organizations, folders, and user roles.

  7. Go to AXIS Body Worn Manager and copy the authorization code.

  8. Go back to the authorization step and paste the code.

  9. To choose in which country to store the evidence data, click Advanced settings and select an option from the list.

    For more information about evidence data, see Evidence data and metadata.

  10. Click Finish.

    A 30-day trial license for AXIS Body Worn Live is automatically activated.

Enable end-to-end encryption

End-to-end encryption ensures secure communication between the body worn cameras and AXIS Body Worn Live. To learn more, see End-to-end encryption.

Note
  • End-to-end encryption is mandatory, and you must add encryption for each browser that uses AXIS Body Worn Live.
  • AXIS Body Worn Manager distributes the public key to the cameras when they’re docked.
  1. Go to AXIS Body Worn Live and sign in using your My Axis account credentials.

  2. Go to Settings.

  3. Click Generate keys.

  4. If you want to reuse the private key to be able to view the video streams in another browser or on another computer, click Download.

    It’s optional to encrypt the keys.

  5. Click Copy public key.

  6. In AXIS Body Worn Manager, go to .

  7. On the AXIS Body Worn Live card, under Public key, click Add.

  8. Type a name for the public key.

    We recommend that you give the key a name that helps you identify the computer and browser that uses the private key, for example “John’s Chrome browser”.

  9. Paste the copied public key.

Reuse private key

Instead of generating one key pair for each browser where you use AXIS Body Worn Live, you can reuse an already downloaded private key. By reusing the key, you only need to store one public key in AXIS Body Worn Manager.

Note

If you already have a key, you have to remove it before you can import a new one.

  1. Go to AXIS Body Worn Live and sign in using your My Axis account credentials.

  2. Go to Settings.

  3. Click Import keys.

  4. Browse to the key and select it.

Verify end-to-end encryption

The public key has a public key thumbprint, which you can use to verify the end-to-end-encryption. You can find the public key thumbprint in both AXIS Body Worn Manager and in AXIS Body Worn Live. To verify the end-to-end encryption, compare these two thumbprints and make sure they’re the same.

In AXIS Body Worn Manager, the public key thumbprint is located in the list of public keys on the Cloud page under AXIS Body Worn Live.

In AXIS Body Worn Live, the public key thumbprint is located on the Settings page under End-to-end encryption.

Enable live streaming

We recommend dedicating a camera profile for live streaming to minimize the number of licenses used. See Licenses

  1. Open AXIS Body Worn Manager.

  2. Go to .

  3. Select the camera profile you want to enable live streaming for.

  4. Under AXIS Body Worn Live, turn on Streaming.

Add wireless networks

The body worn camera must be connected to a wireless network to stream video. The body worn camera uses wireless networks assigned to the camera user. You can assign a wireless network to the camera user either through camera profiles or directly to the camera user.

Option 1: Assign wireless network through camera profile –
You can add one or more wireless networks in AXIS Body Worn Manager and assign them to different camera profiles. For instructions, see Assign wireless network through camera profile in AXIS Body Worn Manager.
Option 2: Assign wireless network directly to the camera user –
You can assign a wireless network directly to a camera user, either in AXIS Body Worn Manager or in AXIS Body Worn Assistant. In AXIS Body Worn Assistant, the camera users can add wireless networks on their own. This is especially useful if you have many camera users, and want to use many individual wireless networks. When you assign a wireless network directly to the user in AXIS Body Worn Manager, it overrides any network assigned through the camera profile. When you assign a wireless network directly to the user in AXIS Body Worn Assistant, it overrides any other assigned network. For instructions, see Assign wireless network directly to the camera user in AXIS Body Worn Manager or Assign wireless network directly to the camera user in AXIS Body Worn Assistant.
Note

AXIS W100 Body Worn Camera and AXIS W101 Body Worn Camera support the 2.4 GHz frequency band only.

Assign wireless network through camera profile in AXIS Body Worn Manager

  1. Open AXIS Body Worn Manager.

  2. Go to > AXIS Body Worn Live .

  3. Under Wireless networks, click Add.

  4. Enter the Name (SSID) and Password for the wireless network.

  5. Click Add.

  6. Go to .

  7. Select the camera profile you want to assign the wireless network to.

  8. Expand the AXIS Body Worn Live panel.

  9. Select a wireless network to assign it to the camera profile.

  10. Go to Users and select the camera user you want to assign the wireless network to.

  11. Select the camera profile that has the appropriate wireless network.

Assign wireless network directly to the camera user in AXIS Body Worn Manager

Note

Before you can assign a wireless network directly to the camera user, you must enable streaming, see Enable live streaming.

  1. Open AXIS Body Worn Manager.

  2. Go to and select the user you want to add a wireless network to.

  3. Click .

  4. Enter the Name (SSID) and Password for the wireless network.

  5. Click Add.

Assign wireless network directly to the camera user in AXIS Body Worn Assistant

  1. Open AXIS Body Worn Assistant.

  2. Go to Camera.

  3. Tap the pen icon .

  4. Enter the wireless network name and password, and tap OK.

Note

When you add a wireless network this way it overrides any networks added in the camera profile, or directly to the user in AXIS Body Worn Manager.

Synchronize time

Important
  • Browsers used for viewing AXIS Body Worn Live streams must have the same time, give or take a few seconds, as the body worn system.
  • AXIS Body Worn Live prevents video streaming if the time between the system and the client isn’t synchronized.
  • We recommend using the same NTP server and time settings on the computers used for viewing AXIS Body Worn Live streams, as in the body worn system.

Configure your system

Invite additional users

As an organization owner, you can invite other users to your organization. You must do this to be able to assign roles, such as admin or viewer, to the AXIS Body Worn Live users. See User roles for more information.

  1. Go to Identity and Access Management.

  2. Click SIGN IN and sign in using your My Axis account credentials.

  3. Select the organization containing the folder that represents your body worn system.

  4. Click CONTINUE.

  5. Click INVITE USER.

  6. Enter the email address for the person you want to invite. This is the email that the person uses for their My Axis account.

  7. Click SEND INVITE. The user is added in the list of invitees, and receives an invitation by email.

The invitation is valid for seven days. When the user accepts the invitation, see Accept invitation, you can assign the different AXIS Body Worn Live roles to the user, see Assign user roles.

Accept invitation

To accept an invitation to an organization:

  1. Open the invitation email.

  2. Click the link in the email. This takes you to Identity and Access Management.

  3. Click SIGN IN and sign in using your My Axis account credentials.

  4. Click ACCEPT ALL INVITES.

Assign user roles

The organization owner can assign user roles for the AXIS Body Worn Live users.

  1. Go to Identity and Access Management.

  2. Click SIGN IN and sign in using your My Axis credentials.

  3. Select the organization containing the folder that represents your body worn system.

  4. Click CONTINUE.

  5. Go to Folders.

  6. Note

    If you want one user to have a certain role in multiple body worn systems, you can give them the role for a parent folder. To read more about folders and user roles, see Organizations, folders, and user roles.

  7. Select the folder that represents your body worn system.

  8. Click ADD ACCESS.

  9. Under Users, select the users you want to assign the role to. You can select multiple users.

  10. Under Roles, select Body worn admin or Body worn viewer, or both.

  11. Click ADD.

Move a system to another organization folder

To move a body worn system from one organization folder to another, you must first disconnect the system from the current folder and then connect it to the other one.

  1. Open AXIS Body Worn Manager for the system you want to disconnect or move.

  2. Open the context menu in the top bar and click About.

  3. Take note of the System name and System ID.

  4. Go to AXIS Body Worn Live and sign in using your My Axis credentials.

  5. Go to settings.

  6. Under Connected systems, identify the system you want to move and click Disconnect.

  7. Connect the body worn system to another organization folder by following the instructions in Connect your body worn system to AXIS Body Worn Live.

Learn more

Organizations, folders, and user roles

The organization is a virtual representation of your Axis system installations, and it’s at the center of your body worn cloud services. When you create a new organization, it contains one folder.

  • The organization connects your body worn system to the users of the AXIS Body Worn Live cloud service.

  • You can structure the organization into folders and sub-folders. Typically, a folder represents a physical site or location of a body worn system within an organization.

  • You can assign different user roles to AXIS Body Worn Live users on both organizations and folders. Folders and sub-folders inherit roles from their parent.

  • The organization connects the body worn system to your AXIS Body Worn Live licenses.

  • You can invite AXIS Body Worn Live users to the organization. See Invite additional users.

To create an organization, you need a My Axis account.

User roles

All AXIS Body Worn Live users must have a My Axis account. The organization owner manages AXIS Body Worn Live users. These users are separate from the camera users in AXIS Body Worn Manager. You need the following roles in your organization for AXIS Body Worn Live:

  • The Body worn admin manages the AXIS Body Worn Live settings. Users with this role can see a list of streams, but can’t view the live streams.

    The admin must also be organization owner to be able to connect and disconnect the body worn system to AXIS Body Worn Live, invite users, and assign user roles.

  • The Body worn viewer responds to and views incoming live streams from body worn cameras.

Note

You can assign more than one role for each user, and there can be previously added roles used in other Axis cloud services.

Licenses

The number of cameras assigned to users with a live streaming-enabled camera profile during a 24-hour period, averaged over the last week, determines how many AXIS Body Worn Live licenses you need.

The license model is the same whether you use fixed- or self-assign camera assignment.

We recommend dedicating a camera profile for live streaming to minimize the number of licenses used.

To learn more about licenses for Axis products and services, see AXIS License Manager user manual.

End-to-end encryption

End-to-end encryption ensures that only the intended recipients can access the streamed video. A public key in each body worn camera and a private key in each browser using AXIS Body Worn Live enable this secure communication.

Important
  • The browser removes the private key if you remove cookies and other site data. This can happen when you clear your browsing history. One way to avoid this is make an exception for AXIS Body Worn Live in the browser.
  • If you remove the private key, for example when you clear the browsing history, you must repeat the instructions in Enable end-to-end encryption.

Evidence data and metadata

When a body worn camera streams live video, both evidence data and metadata is produced. In AXIS Body Worn Live you can choose between several countries for storing evidence data. Metadata must be stored in one of the main cloud regions (EU or US), which you select in AXIS Body Worn Manager when you turn on cloud extensions.

  • Evidence data:
  • Encrypted video and audio streams

  • Encrypted incident positioning data

  • Metadata:
  • User-related, such as user ID, username, stream ID, and organization ID.

  • Stream-related, such as start time, end time, and duration.

Daily use

Important

For security reasons, AXIS Body Worn Live requires that the camera is docked at least once every six days. Live streaming only works if you dock the camera within the six-day interval.

Open AXIS Body Worn Live

  1. Go to AXIS Body Worn Live.

  2. Sign in using your My Axis account credentials.

Note
  • You’ll stay logged in as long as you keep your web browser open, even if you close the AXIS Body Worn Live tab.
  • You'll be logged out if you close the web browser and don't open it again within seven days.

Start a live stream

To start a live stream:

  1. Double-press the function button on the body worn camera.

  2. The recording LED turns red, and the wireless connectivity LED starts pulsing amber to indicate that the camera is trying to establish a connection with AXIS Body Worn Live.

  3. The wireless connectivity LED turns green when the camera has a connection and the video stream is live.

  4. The camera vibrates when the SOC (security operating center) operator acknowledges the stream, see View and acknowledge a live stream.

  5. Important

    This notification means that the SOC operator has opened and acknowledged the live stream. It doesn’t guarantee that the operator is watching.

Note

You can start a live stream while recording, or you can start recording and streaming at the same time.

Stop a live stream

To stop the live stream and the recording, press and hold the recording button. Check the camera’s user manual for information about how long you need to keep the button pressed.

View and acknowledge a live stream

When a camera user starts a live stream, their body worn user name appears under Active streams. To view a live stream:

  1. Go to streams .

  2. Click the camera user whose video stream you want to view.

  3. To let the camera user know that you have opened the live stream, click . The camera vibrates to notify the camera user.

View several live streams at the same time

You can view live streams from up to four camera users next to each other. To create a group of camera users and view their live streams simultaneously:

  1. Go to streams .

  2. Click .

  3. Type a name for the group.

  4. Click and select up to four camera users.

  5. Click Create.

  6. To view the live streams, click the group name.

View recent streams

AXIS Body Worn Live saves all streams for 24 hours. To view recent streams:

  1. Go to recordings .

  2. Click the camera user whose video stream you want to view.

  3. Click the stream you want to view.

Troubleshooting

Problem or symptomCauseSolution
The body worn camera doesn’t react when you try to start a live stream.Streaming isn’t turned on in the user’s camera profile.See Enable live streaming.
Your AXIS Body Worn Live license has expired.Check the license information in AXIS Body Worn Live > Settings.
The body worn camera won’t connect to the wireless network. The wireless connectivity LED doesn’t turn green. It keeps pulsing amber or turns red.A wireless network hasn’t been assigned to the user using the camera.See Add wireless networks
The camera hasn’t been docked for over six days. For security reasons, AXIS Body Worn Live requires docking the camera at least every six days, and live streaming only works if you dock the camera within the six-day interval.Dock the camera to renew the certificate.
The network name or password is wrong.Make sure the network name and password are correct.
AXIS W100 and AXIS W101 Body Worn Cameras only support 2.4 GHz wireless networks.Make sure the wireless network uses the 2.4 GHz frequency band. Many phones use the 5 GHz frequency band by default. So if you’re connecting to a mobile hotspot you need to go into your phone’s settings and enable the 2.4 GHz frequency band.
There’s no image in the live stream player.The time in the body worn system is different from the time on the computer using AXIS Body Worn Live.Make sure you’re using automatic time in the body worn system.
In Genetec™ Security Center, the live stream appears in the embedded browser, but it’s stuck at 0:00.Genetec™ Security Center uses the Google Chrome™ browser by default.Change the default browser to Microsoft Edge® by editing a config file. For example, go to Program Files (x86) > Genetec Security Center 5.11 > ConfigurationFiles > App.SecurityDesk.config. In Presentation, change WebBrowserType to Edge.
In AXIS Camera Station, there are issues with the live stream in the embedded browser.The AXIS Camera Station version is too old.Upgrade to version 5.50 or later.