AXIS Device Manager Extend

AXIS Device Manager Extend solution provides system administrators with an interface for discovering, configuring, and operating Axis devices on their organization’s networks.

The AXIS Device Manager Extend desktop app

The desktop app is a software utility program that can be used as an on-demand, or always available user interface for managing the system. It can be run on a dedicated machine together with a locally installed site controller or separately from the site controller on a remotely connected laptop. The client presents the user with the overall status of the system readily available and management actions can be executed.

The site controller

The site controller component in ADM Extend is an always available, on-premise management service that is responsible for maintaining local devices, such as cameras. The ADM Extend site controller also acts as a link to the Axis remote management service, where the same API functionality supports remote administration of sites via the Axis service platform.

• An additional requirement is a Public DNS such as Google DNS: 8.8.8.8 / 8.8.4.4 or Cloudflare DNS: 1.1.1.1

• Both A and C connections are needed to support full functionality of the AXIS Device Manager Extend system.

• We are in ongoing development of the application, and we therefore advise you to allow firewall access to outgoing network connections for the ADM Extend desktop app and any site controller.

Compatible operating systems:

• Windows 10 Pro, Enterprise, Server 2016 and 2019 (x64-based system).

• System Administrator privilege required for installation and configuration changes.

Minimum system recommendation:

• CPU: Intel Core i5

• RAM: 4 GB

• Network: 100 Mbps

Internet connectivity

Synchronized time and date

Open network ports:

For secure connections from the ADM Extend desktop app to the site controller (SC), site controller discovery and Axis Remote Service.

1. Axis Service Platform
2. ADM Extend desktop app
3. Site controller
4. Devices
5. HTTPS (port 443)
6. HTTPS (port 443)
7. HTTPS (port 37443), UDP Multicast discovery (port 6801), HTTP discovery (port 37080)
8. UDP Multicast discovery (port 6801)
9. HTTPS and HTTP (port 443 and 80), Multicast discovery —SSDP (port 1900) — Bonjour (port 5353), Unicast discovery (port 1900), HTTP discovery (port 80 and 443)

Outgoing network access

We are in ongoing development of the application, and we therefore advise you to allow firewall access to outgoing network connections for the ADM Extend desktop app and any site controller.

Register a MyAxis account at axis.com/my-axis/login.

You can make your MyAxis account more secure by activating multi-factor authentication (MFA). MFA is a security system that adds another layer of verification to ensure the user’s identity.

1. Activate MFA:

2. Log in with your MyAxis credentials.

3. Go to MyAxis and select Account settings in the drop-down menu.

4. Turn on 2–Step verification.

5. You are redirected to a login page.

6. Log in with your MyAxis credentials.

7. MFA is now active.

1. 
   Log in when MFA is active:

2. Log in to your MyAxis account.

3. An email is sent to you.

4. Open the email and click Authenticate.

5. If you didn’t receive an email, then check if it’s in your spam folder. If it’s not there, then contact IT support.

The site controller and the desktop client is included in the AXIS Device Manager Extend installer. We recommend you install the site controller on a server as close to your devices as possible.

1. Choose a server where you want to install the site controller

2. Run the installer on the server and only select to install the site controller.

Go to the product page on axis.com and download the AXIS Device Manager Extend desktop app installer

1. Locate where you downloaded the application and click to install.

2. Select the client and click Install.

3. Sign in to your MyAxis account.

4. Confirm your e-mail address to complete the activation.

5. Create or join an existing organization that the site belongs to.

To create a secure connection to your devices from the ADM Extend desktop app, you must first claim the site controller to your organization.

1. Click the site controller with the status Unclaimed site

2. 1. Click Add new site if there is no site controller in the list

   2. Type the IP address of where the site controller is located

3. Type the name of your site

4. Add an optional description (recommended)

5. Click Claim site controller

1. Click Sites

2. Go to Devices > Discovered devices

3. Select the devices you would like to add, or select all of the devices by checking the box at the top of the selection column.

4. Click Add devices to site.

Add devices that are not automatically discovered from subnets, individual IP addresses or an IP range.

1. Go to a site claimed by your organization.

2. Go to Settings > Device discovery options.

3. Click Add subnet or IP address

4. Select Import from file

5. Type the IP range

6. Click Add IP addresses

7. Go to Sites

8. Go to Devices > Discovered devices

9. Select the devices you would like to add, or select all of the devices by checking the box at the top of the selection column.

10. Click Add devices to site.

1. Go to a site claimed by your organization.

2. Go to Settings > Device discovery options.

3. Click Add subnet or IP address

4. Select Import from file.

5. Select the comma separated (.CSV) file with the IP addresses

6. Click Import

7. Go to Sites

8. Go to Devices > Discovered devices

9. Select the devices you would like to add, or select all of the devices by checking the box at the top of the selection column.

10. Click Add devices to site.

1. Click Sites

2. Select a site.

3. Go to Devices

4. Select the devices you would like to remove, or select all of the devices by checking the box at the top of the selection column.

5. Click the Remove devices from site icon in the menu.

6. Click Remove.

1. Click Sites

2. Select a site.

3. Go to Devices > Site devices

4. Select the devices you want to access, or select all of the devices by checking the box at the top of the selection column.

5. Click Add credentials to automatically log in to multiple devices.

6. Type the username and password.

7. Click Use

If your firewall settings block outbound connections, you may have to enter a proxy connection to access the site remotely.

1. Select the site you want to activate remote access.

2. Go to Settings > Site controller connections.

3. Activate Allow remote access to site.

4. If you need to enter a proxy address to access the internet, type an address under Proxy address.

You will be notified once the connection is active.

Before you remove a site from your organization, you need to Remove devices belonging to the site. The devices can then be found in Discovered devices.

1. Click Sites

2. Select the site with the arrow keys or hover over it with the mouse pointer

3. Click ... and select Remove site from the drop-down menu

4. Check I’m aware of the risks.

5. Click Remove.

1. Click you organization’s name to access the organization drop down menu.

2. Select the organization where you would like configure user settings.

3. Go to Organization and click Users.

4. Click Invite to organization.

5. Type the email address of the user you’d like to invite to your organization.

6. Click Send invite.

1. Click you organization’s name to access the organization drop down menu.

2. Select the organization where you would like configure user settings.

3. Go to Organization and click Users.

4. Go to Role of the user you’d like to elevate

5. Click the drop down menu to select the new role

1. Click you organization’s name to access the organization drop down menu.

2. Select the organization where you would like configure user settings.

3. Go to Organization and click Users.

4. Hovering the mouse pointer over the user bar of the user you would like to remove will show a new options menu: ...

5. Click ... and select Remove member in the drop down menu.

With AXIS Device Manager Extend you can manage firmware of multiple devices on the sites of each organization.

For a list of firmware updates that are available for every device in your organization grouped by model, go to Home>Firmware inventory. For a list of firmware updates that are available on a specific site, select the site and go to Firmware inventory.

To manage firmware on a site by device model:

1. Go to Sites

2. Click on the site you want to access.

3. In the Site overview, go to Firmware inventory

4. Select the models you’d like to manage.

5. Click on the firmware in the Recommended column.

6. The latest firmware will be preselected. Check the devices in the list and click Upgrade. If you’d like to change the selected firmware, click on the suggested firmware to see what is available.

To manage the firmware of some or all of the devices on a site:

1. Go to Sites

2. Click on the site you want to access.

3. Go to Devices

4. Select all or just the devices you’d like to manage.

5. Click the Firmware upgrade options icon in the action menu

6. The latest firmware will be preselected. Check all or some of the devices in the list and click Upgrade. If you’d like to change the selected firmware, click on the suggested firmware to see what is available for each device.

1. To see completed firmware upgrades:

2. Go to Sites.

3. Click on the site you want to access.

4. Go to Tasks

5. To see ongoing firmware upgrades:

6. Go to Sites.

7. Click on the site you want to access.

8. Go to Tasks>Ongoing tasks

Policies manage your devices automatically. Create policies to maintain cyber security across your site. You can also set a policy to automatically install and update apps on your devices.

1. Go to Sites

2. Click on the site you want to access.

3. Go to Policies

4. Select Basic security and click Continue

5. Name your policy

6. Select the settings that fits your security needs. For the recommended security level, keep the default settings.

7. • To change the root password for selected devices, click Device root password and type the new root password.

8. Click Create .

9. To apply the policy, go to Devices.

10. Select the devices you would like the policy to be applied to.

11. Go to Policy options in the action menu

12. Select the security policy and click Save

1. Go to Sites

2. Click on the site you want to access.

3. Go to Policies

4. Select Apps and click Continue

5. Name your policy

6. Select the apps you want to be installed and updated on your devices.

7. Select the update window in the drop-down menu.

8. Click Create .

9. To apply the policy, go to Devices.

10. Select the devices you would like the policy to be applied to.

11. Go to Policy options in the action menu

12. Select the app policy you want to apply.

13. Click Save.

• To edit an existing policy:

• Go to Sites

• Click on the site you want to access.

• Go to Policies

• Click ... next to the policy you want to edit and select Edit policy from the drop-down menu.

• Click Save

• To delete an existing policy:

• Go to Sites

• Click on the site you want to access.

• Go to Policies

• Click ... next to the policy you want to edit and select Delete policy from the drop-down menu.

• Click Delete

In order for AXIS Device Manager Extend client and site controller to communicate with the Axis service the following IP addresses and/or domain names should be added to the allowlist by the organization’s firewall:

• prod.adm.connect.axis.com

• 40.127.155.231 (EU)

• 52.224.128.152 or 40.127.155.231 (US)

• A public DNS IP

The URL prod.adm.connect.axis.com  is a simple A DNS entry which resolves to IP address 52.224.128.152 or 40.127.155.231. These IP addresses host a single application gateway that forwards the requests to the appropriate (depending on the incoming request path) backend host.

AXIS Device Manager Extend client and the site controller use the domain name for all requests.

For this to work, the network will need to use a public DNS (or for example cache the domain name in a local DNS). Therefore, in addition to the application gateway IP address, some public DNS server IP should also be added to the allowlist.

For example: Google’s public DNS which is available at IPs: 8.8.8.8 and 8.8.4.4.

To send us feedback about the application:

1. Click main menu icon in the top right corner.

2. Select Provide feedback

3. Describe your experience and any thoughts on improvements

4. Enter your email address (optional)

5. Click Send feedback