AXIS Device Manager Extend

AXIS Device Manager Extend solution provides system administrators with an interface for discovering, configuring, and operating Axis devices on their organization’s networks.

The AXIS Device Manager Extend desktop app

The desktop app is a software utility program that can be used as an on-demand, or always available user interface for managing the system. It can be run on a dedicated machine together with a locally installed edge host, or separately from the edge host on a remotely connected laptop. The client presents the user with the overall status of the system and readily available management actions.

The edge host

The edge host component in AXIS Device Manager Extend is an always available, on-premise management service that is responsible for maintaining local devices, such as cameras. The AXIS Device Manager Extend edge host also acts as a link to the Axis remote management service, where the same API functionality supports remote administration of sites via the Axis service platform.

The organization is a virtual representation of your Axis system installations, and it’s at the center of your cloud services. An organization hosts all of the devices and user accounts of a company in a hierarchy that regulates access and ensures maximum security. At the same time it allows for flexible user and device management for small businesses as well as large corporations.

• When you create a new organization, you become its owner. The organization connects your system to the users of Axis cloud service.

•  You can invite users to the organization. See Add users to your organization.

• You can assign different roles to users.

•  The organization contains a default folder where you can start building your organizational structure that fits your needs. You can structure the organization into folders and sub-folders. Typically, a folder represents a physical site or location of a system within an organization.

•  Manage your licenses for your system within your organization.

•  To create an organization, you need a My Axis account.

• An additional requirement is a Public DNS such as Google DNS: 8.8.8.8 / 8.8.4.4 or Cloudflare DNS: 1.1.1.1

• Both A and C connections are needed to support full functionality of the AXIS Device Manager Extend system.

• We are in ongoing development of the application, and we therefore advise you to allow firewall access to outgoing network connections for the AXIS Device Manager Extend desktop app and any edge host.

Compatible operating systems:

• Windows 10 Pro and Enterprise

• Windows 11 Pro and Enterprise

• Windows Server 2016, 2019 and 2022 (x64-based system)

• System Administrator privilege required for installation and configuration changes.

Minimum system recommendation:

• CPU: Intel Core i5

• RAM: 4 GB

• Network: 100 Mbps

Internet connectivity

Synchronized time and date

Open network ports:

For secure connections from the AXIS Device Manager Extend desktop app to the edge host, edge host discovery and Axis Remote Service.

1. Axis Service Platform
2. AXIS Device Manager Extend desktop app
3. Edge host
4. Devices
5. HTTPS (port 443)
6. HTTPS (port 443)
7. HTTPS (port 37443), UDP Multicast discovery (port 6801), HTTP discovery (port 37080)
8. UDP Multicast discovery (port 6801)
9. HTTPS and HTTP (port 443 and 80), Multicast discovery —SSDP (port 1900) — Bonjour (port 5353), Unicast discovery (port 1900), HTTP discovery (port 80 and 443)

Outgoing network access

We are in ongoing development of the application, and we therefore advise you to allow firewall access to outgoing network connections for the AXIS Device Manager Extend desktop app and any edge host.

Register a My Axis account at axis.com/my-axis/login.

To make your My Axis account more secure, activate multi-factor authentication (MFA). MFA is a security system that adds another layer of verification to ensure the user’s identity.

1. To activate MFA:

2. Go to axis.com/my-axis/login.

3. Log in with your My Axis credentials.

4. Go to and select Account settings.

5. Click Security settings

6. Click Handle your 2-factor authentication.

7. Enter your My Axis credentials.

8. Choose one of the authentication methods Authenticator App (TOTP) or Email and follow the on-screen instructions.

Go to the product page on axis.com and download the AXIS Device Manager Extend desktop app installer

1. Locate where you downloaded the application and click to install.

2. Select client and click Install.

3. Sign in to your My Axis account.

4. Confirm your e-mail address to complete the activation.

5. Create or join an existing organization.

In order to add devices to your system, you need to be part of an organization. That is how you maintain and protect your devices in a secure way on one or more sites. If you’re not already a member of an organization, a setup assistant will pop up and guide you through the process.

To create an organization:

1. Sign in to Axis Device Manager Extend using your My Axis account.

2. Follow the instructions of the setup assistant

To create additional organizations:

• Go to the drop-down menu with your organization’s name.

• Select + Create new organization

• Follow the instructions of the setup assistant.

The edge host and the desktop client are included in the AXIS Device Manager Extend installer. We recommend you install the edge host on a server as close to your devices as possible.

1. Choose a server where you want to install the edge host.

2. Run the installer on the server and only select to install the edge host.

To create a secure connection to your devices from the AXIS Device Manager Extend desktop app, you must first claim an edge host to your organization.

1. Click an edge host with the status Unclaimed

2. 1. Click Add new edge host if there is no edge host in the list

   2. Type the IP address of where the edge host is located

3. Type the name of your edge host

4. Add an optional description (recommended)

5. Click Claim edge host

1. Go to Edge hosts.

2. Select a claimed edge host in the list you want to add devices to.

3. Go to Devices > Discovered.

4. Select the devices you would like to add, or select all of the devices by checking the box at the top of the selection column.

5. Click Add devices to edge host .

The devices are now listed in the Managed tab, and their status can be reviewed in Edge host overview.

Add devices that are not automatically discovered from subnets, individual IP addresses or an IP range.

1. Go to an edge host claimed by your organization.

2. Go to Settings > Device discovery.

3. Click Add by IP

4. Select Manual entry

5. Type the IP range

6. Click Add IP addresses

7. Go to Devices > Discovered

8. Select the devices you would like to add, or select all of the devices by checking the box at the top of the selection column.

9. Click Add devices.

1. Go to a edge host claimed by your organization.

2. Go to Settings > Device discovery.

3. ClickAdd by IP

4. Select Import from file.

5. Select the comma separated (.CSV) file with the IP addresses

6. Click Import

7. Go to Devices > Discovered devices

8. Select the devices you would like to add, or select all of the devices by checking the box at the top of the selection column.

9. Click Add devices .

1. Click Edge host

2. Select an edge host.

3. Go to Devices

4. Select the devices you would like to remove, or select all of the devices by checking the box at the top of the selection column.

5. Click the Remove devices from edge host icon in the action menu.

6. Click Remove.

The removed devices can be found in Devices >Discovered.

1. Click Edge hosts

2. Select an edge host.

3. Go to Devices > Managed

4. Select the devices you want to access, or select all of the devices by checking the box at the top of the selection column.

5. Click Log in to automatically log in to multiple devices.

6. Type the username and password.

7. Click Log in

If your firewall settings block outbound connections, you may have to enter a proxy connection to access the site remotely.

1. Select the edge host you want to activate remote access to.

2. Go to Settings >Edge hosts connections.

3. Activate Allow remote access to edge host.

4. If you need to enter a proxy address to access the internet, type an address under Proxy address.

You will be notified once the connection is active.

Before you remove an edge host from your organization, you need to Remove devices belonging to the edge host. The devices can then be found in Devices > Discovered.

1. Click Edge hosts.

2. Select the edge host with the arrow keys or hover over it with the mouse pointer.

3. Click ... and select Remove edge host from the drop-down menu.

4. Check I’m aware of the risks.

5. Click Remove.

1. Select the organization where you would like configure user settings.

2. Go to the My Systems panel.

3. Go to ORGANIZATION > Users.

4. Click Invite users.

5. Follow the on-screen instructions of the setup assistant.

6. • If you’ve selected Operator or Viewer, select which folders the users will have access to. Note that Admin roles have access to all of the folders in the organization.

User roles determines how much access a user has to the systems in you organization. Available features vary depending on the role of the user.

Admin

Administrators have access to the entire system. That includes managing users, devices, licenses, videos and other content.

They can also onboard devices using AXIS Camera Station Pro. Administrators can manage AXIS Camera Station Pro Server Monitoring in My Systems.

Operator

Operators can monitor live video feeds, control devices, and access recordings for playback. They get an overview of the users of the organization and their respective roles. Operators can also manage AXIS Camera Station Pro Server Monitoring in My Systems.

Viewer

Viewers can monitor live video feeds, but can’t control devices or access recordings. They get an overview of the users of the organization and their respective roles.

1. Select the organization where you would like configure user settings.

2. Go to the My Systems panel.

3. Under ORGANIZATION, go to Users.

4. Click on the user you’d like to elevate and click on Roles and access.

5. Follow the on-screen instructions of the setup assistant.

1. Select the organization where you would like configure user settings.

2. Go to the My Systems panel.

3. Under ORGANIZATION, go to Users.

4. Hover the mouse pointer over the user you would like to remove to show a new options menu: ...

5. Click ... and select Remove user in the drop down menu.

6. Remove multiple users

1. Select the users you’d like to remove.

2. Click on the trash can in the action menu.

3. Click Remove.

With AXIS Device Manager Extend you can manage the operating system of multiple devices in each organization.

For a list of AXIS OS updates that are available for every device in your organization grouped by model, go to Home > AXIS OS inventory. For a list of AXIS OS updates that are available on a specific edge host, select the edge host and go to AXIS OS inventory.

To manage AXIS OS by model across you organization:

1. Go to Home > AXIS OS versions

2. Click on the recommended AXIS OS version link. That will open up the AXIS OS upgrade options.

3. Click on the Upgrade to drop-down menu to see what is available. The latest AXIS OS version will be preselected.

4. Click on Upgrade.

To manage AXIS OS on some or all of the devices added to an edge host:

1. Go to Edge hosts

2. Click on the edge host you want to access.

3. Go to Devices

4. Select all or just the devices you’d like to manage.

5. Click the AXIS OS icon in the action menu

6. Check all or some of the models in the list.

7. If you’d like to change the AXIS OS version, click on the suggested version to see what is available for each device. The latest AXIS OS version will be preselected.

8. Click Upgrade.

To view ongoing software upgrades of devices connected to a specific edge host:

1. Click Edge hosts

2. Click on the edge host you want to access.

3. Go to Log

4. To see ongoing software upgrades:

5. Go to Log > Ongoing tasks

Policies manage your devices automatically. Create policies to maintain cyber security across your site. You can also set a policy to automatically install and update apps on your devices.

In this example use case, we create and apply a basic security policy to a select number of devices connected to an edge host.

Create a basic security policy:

1. Go to Edge hosts

2. Click on the edge host you want to access.

3. Go to Devices

4. Click on + icon next to Policies

5. Select Basic security and click Continue

6. Name your policy

7. Select the settings that fits your security needs. For the recommended security level, keep the default settings.

8. • To change the root password for selected devices, click Device root password and type the new root password.

9. Click Create .

Apply the policy:

1. Select the devices you would like the policy to be applied to.

2. Click the Policy options icon in the action menu.

3. Select the security policy and click Save.

In this example use case, we create and apply an app policy to a select number of devices connected to an edge host.

1. Go to Edge hosts

2. Click on the edge host you want to access.

3. Go to Devices

4. Click on + icon next to Policies

5. Select Apps and click Continue

6. Name your policy

7. Select the apps you want to be installed and updated on your devices.

8. Select the update window in the drop-down menu.

9. Click Create .

Apply the policy:

1. Select the devices you would like the policy to be applied to.

2. Click the Policy options icon in the action menu.

3. Select the app policy you want to apply.

4. Click Save.

1. To edit an existing policy:

2. Go to Edge hosts

3. Click on the edge host you want to access.

4. Go to Devices

5. Click ... next to the policy you want to edit and select Edit policy from the drop-down menu.

6. Edit the policy settings to suit your needs.

7. Click Save

• To delete an existing policy:

• Go to Edge hosts

• Click on the edge host you want to access.

• Go to Devices

• Click ... next to the policy you want to edit and select Delete policy from the drop-down menu.

• Click Delete

To license your product, go to My Systems > Licenses. To learn more about licenses for Axis products and services, see the My Systems user manual.

AXIS Device Manager Extend client requires access to axis.com domain and any subdomain.

In order for AXIS Device Manager Extend edge host to communication with the Axis service the following IP addresses and ports should be added to the allow list of the organization's firewall:

• 40.127.155.231 (EU), port 443

• 52.224.128.152 and 40.127.155.231 (US), port 443

• A public DNS server IP, port 53

Alternatively, the domain prod.adm.connect.axis.com (which is a DNS A record pointing to the above IP addresses) could be used in the firewall settings.

AXIS Device Manager Extend edge host use the prod.adm.connect.axis.com domain name for all outbound requests.

For this to work, the network will need to use a public DNS server and allow traffic out to the DNS server IP address (and default port 53).