AXIS Optimizer Body Worn Extension - User manual

AXIS Optimizer Body Worn Extension is an application that enables the connection between the Axis body worn system and Milestone XProtect^®. Data transferred from the Axis body worn system includes video, audio, searchable location, categories, and notes.

The Axis body worn solution consists of at least one Axis body worn camera, an Axis docking station, an Axis system controller, and a content destination, in this case Milestone XProtect^®. The solution can also include an AXIS Body Worn Live Self-hosted Server device. AXIS Body Worn Manager is the web application that lets you configure and manage your body worn system.

When you add a new user in the Axis body worn system, a new hardware, corresponding to the new user, is created in XProtect^®. Each user in the body worn system uses one license in XProtect^®.

When you place the Axis body worn camera in the docking station, the recording transfers start automatically. It takes a while before the recordings can be viewed in the XProtect^® Smart Client. You can monitor the status of the file transfers in AXIS Body Worn Manager.

The beginning of each recording has a bookmark. The bookmark, shown in XProtect^®, contains the following information:

• camera name

• activation method, for example if the recording was started using the button or by fall detection

• any location data

• any annotations from the category and notes created in AXIS Body Worn Assistant

AXIS Optimizer Body Worn Extension lets you choose between two system modes when setting up the connection with Milestone XProtect^®.

User-centric system mode (recommended)

• Each hardware device in Milestone XProtect represents a body worn user.

• One user in the body worn system results in one Milestone XProtect license.

• Control permissions on the user level.

• Search recordings based on user.

• Add, remove, or replace body worn cameras in the body worn system without affecting the structure in Milestone XProtect.

• Replacing a body worn user results in a new hardware device in Milestone XProtect.

Device-centric system mode

• Each hardware device in Milestone XProtect represents a body worn camera.

• One camera in the body worn system results in one Milestone XProtect license.

• Control permissions on the camera level.

• Find user information related to recordings in metadata or bookmarks.

• Add or remove body worn users without affecting the structure in Milestone XProtect.

• Replacing a body worn camera results in a new hardware device in Milestone XProtect.

• Milestone XProtect^® 2020 R1 Corporate or newer versions, or

• Milestone XProtect^® 2020 R1 Professional+ or newer versions, or

• Milestone XProtect^® 2020 R1 Expert or newer versions

• Siemens Siveillance^® 2020 R1 Video Pro, or

• Siemens Siveillance^® 2020 R1 Video Advanced, or

• Siemens Siveillance^® 2020 R1 Video Core Plus

• At least 10 GB of free disk space.

1. Install AXIS Optimizer Body Worn Extension.

2. Set up the connection.

3. Connect to the Axis body worn system.

1. On the Milestone XProtect^® Recording Server, run AxisOptimizerBodyWornExtensionSetup.exe.

2. Follow the instructions in the setup wizard.

1. Right-click the application icon in the taskbar.

2. Select Open connection setup.

3. Select system mode. For more information, see System modes. To change the system mode at a later time requires a full system reset.

4. Enter the address for the Milestone XProtect^® Management Server.

5. Enter the Milestone XProtect^® administrator account credentials.

6. Note

   We recommend that you use a separate XProtect^® administrator account when you set up the connection with the Axis body worn system.

7. Click Login.

8. Select a Certificate installed on your machine. Alternatively, click Create a self-signed certificate to create one, and then select it.

9. Note

   • You need to set up a server certificate to secure the communication with the Axis body worn system. The selected certificate must contain a SAN (Subject Alternate Name) field, including a DNS name or IP address that identifies the recording server.
   • If you're using Windows Server 2012 R2 you must manually create the certificate.

10. Click Create connection file.

11. Important

    • The connection file contains information that enables data to be pushed to your Milestone XProtect^® system. We recommend that you store the connection file in a secure location. Alternatively, delete the connection file permanently after you have set up the connection between the Axis body worn system and Milestone XProtect^®.
    • To maintain a stable connection between the Axis body worn system and Milestone XProtect^®, we recommend that you use a DNS name for the Milestone XProtect^® Recording Server.

1. Access the Axis body worn system using a web browser.

2. Follow the instructions in the setup wizard.

3. In the Content destination step, upload the connection file that was generated by AXIS Optimizer Body Worn Extension.

For more help about setting up and using the Axis body worn system, go to Axis body worn solution help center.

To avoid losing recordings, we recommend changing the retention time in XProtect^® to a higher value.

Using the default retention time of 7 days causes all recordings older than 7 days to be permanently deleted when uploaded from the body worn camera to XProtect^®.

You can add a category for a video in AXIS Body Worn Assistant (mobile application for recording categorization and annotation). In AXIS Optimizer Body Worn Extension, you can specify a retention time for a category. This generates an Evidence Lock for the category in Milestone XProtect^® Smart Client.

To set the retention time for a category:

1. Right-click the application icon in the taskbar.

2. Select Settings.

3. Enter a Retention time (days) for any of the existing categories, or

4. Click + to add a new category, choose a category from the drop-down, and enter a Retention time (days) for the added category.

Before you start

Set up AXIS Body Worn Live Self-hosted and connect it to your body worn system according to the instructions in Get started.

1. Right-click the application icon in the taskbar.

2. Select Open connection setup.

3. Under AXIS Body Worn Live Self-hosted Server, enter the address, username, and password for the Live Self-hosted Server device.

4. Click Connect.

By recording the live stream, you can access recordings immediately instead of waiting until the camera has been docked and the recordings have been uploaded. We recommend that you set up a rule to always record the live stream.

To be able to create a rule or an alarm definition with Live Stream Started as a predefined event:

1. In Management Client, go to Site Navigation > Recording Servers and select the camera.

2. Go to the Events tab.

3. Click Add.

4. Select Live Stream Started.

5. Click OK.

If a camera has issues that result in corrupt timestamps on recordings, it can be difficult to offload the files to Milestone XProtect^®. You can set up the system to automatically offload such recordings to a folder on the recording server. Whenever files are offloaded to the folder, you get an alarm in the VMS.

1. To set up automatic offloading of corrupt recordings:

2. Right-click the application icon in the taskbar.

3. Select Settings.

4. Under Corrupt recordings, turn on Automatically offload corrupt recordings.

5. Select the location for storing the files.

6. Select the number of days to save the files.

1. Remove the user in AXIS Body Worn Manager.

2. Note

   The user device is disabled in XProtect, and the channel license is released. It’s no longer possible to view recordings by the user, but the recordings are still intact. To access them, enable the device.

3. Delete the device in XProtect^® when you no longer need the recordings made by the user.

To create a new self-signed certificate:

1. Right-click the application icon in the taskbar.

2. Select Open connection setup.

3. On the current certificate, click ✖ to reset the certificate binding.

4. Click Remove current self-signed certificate.

5. Click Create a new self-signed certificate.

6. Select the new certificate.

1. Export users from the body worn system, see Export users.

2. Install AXIS Optimizer Body Worn Extension on the new Milestone XProtect recording server, using the same system mode as for the old server, see System modes for more information.

3. Move camera hardware objects from the old Milestone recording server to the new Milestone recording server.

4. Create a new connection file on the new Milestone XProtect recording server, see Set up the connection.

5. Upload the connection file to the body worn system in AXIS Body Worn Manager.

The taskbar icon turns red to indicate that something is wrong. Right-click the taskbar icon and select Show error information to see details about the problem.

If you need more help, go to axis.com/support.

To help finding a quick solution, provide logs. To get the logs:

1. Right-click the application icon in the taskbar.

2. Select Save logs.