AXIS Camera Station S2208 Appliance

AXIS Camera Station S22 Appliance series is an all-in-one recording solution with integrated, manageable PoE switch designed to deliver reliable high-definition surveillance with up to 4K resolution. For quick and easy installation, the appliance series is preconfigured and preloaded with AXIS Camera Station video management software including licenses plus all necessary system software. AXIS Camera Station offers an intuitive user interface that allows users to take full advantage of Axis wide range of video surveillance cameras and other IP products. With the operating system stored on a solid-state drive (SSD) and 5-year hardware warranty, the appliance series provides a reliable surveillance solution.

An AXIS Camera Station S22 Appliance consists of two parts:

• Switch: Built-in Power over Ethernet (PoE) switch.

• Computer: Preloaded with all necessary software you need to create a surveillance solution including the video management software AXIS Camera Station.

• The switch and computer are two separate parts.

• The switch and computer communicate through the internal uplink connectors: one is located on the switch Power Circuit Board and the other is located on the computer motherboard.

• The server uplink U2 is an external network interface that can connect to an existing network.

• Devices connected to server uplink U2 can not communicate with devices connected to the switch directly.

• Devices connected to server uplink U2 can communicate with devices connected to the switch through AXIS Camera Station.

You can create an independent surveillance network which has no interconnectivity to another external network. This setup is a basic plug and play installation. The built-in switch’s DHCP server is enabled by default. As soon as you plug the cameras into the PoE ports, the cameras will power on and obtain an IP address and be accessible via AXIS Camera Station.

You can create a surveillance network within an existing network. This means that the surveillance network is separated from the existing network.

The standard workflow to configure an AXIS Camera Station recorder is:

1. Install your device

2. Configure Windows®. We recommend to:

3. • Update Windows® to the latest version. See Update Windows®

   • Create a standard user account. See Create a user account

4. First-time configuration

5. Update AXIS Camera Station to the latest version.

6. • If your system is online: open the AXIS Recorder Toolbox app and click Update AXIS Camera Station.

   • If your system is offline: go to axis.com and download the latest version.

7. Configure AXIS Camera Station Pro

8. Register you AXIS Camera Station licenses.

9. • License a system online

   • License a system offline

10. Connect your system to the AXIS Camera Station mobile viewing app. See Configure AXIS Secure Remote Access

After you have configured Windows®, AXIS Recorder Toolbox is opened automatically and you are guided through the first-time configuration wizard. In this wizard, you can configure several basic and necessary settings before you manage your device in AXIS Recorder Toolbox.

1. Change the computer name if you want and click Next.

2. Under Date and time, configure the following settings and click Next.

3. • Select a time zone.

   • To set up an NTP server, select NTP server and enter the NTP server address.

   • To set manually, select Manual and select a date and time.

4. Under Network settings, configure the following settings and click Next.

5. • Use automatic IP settings (DHCP) and Use automatic DNS settings are turned on by default.

   • If your device is connected to a network with a DHCP server, the assigned IP address, subnet mask, gateway, and preferred DNS are automatically displayed.

   • If your device is not connected to a network or there is no DHCP server available, enter the IP address, subnet mask, gateway, and preferred DNS manually depending on the network requirements.

6. Click Finish. If you have changed the computer name, AXIS Recorder Toolbox will prompt you to restart the device.

Using the AXIS Camera Station Pro client, you can connect to multiple servers or a single server installed on the local computer or somewhere else on the network. You can connect to AXIS Camera Station Pro servers in different ways:

Last used servers

Connect to the servers used in the previous session.

This computer

Connect to the server installed on the same computer as the client.

Remote server

See Log in on a remote server.

Axis Secure Remote Access

See Sign in to AXIS Secure Remote Access.

Server list	To connect to servers from a server list, select a one from the Server list drop-down menu. Click to create or edit the server lists.
Import server list	To import a server list file exported from AXIS Camera Station, click Import server list and browse to an .msl file.
Delete saved passwords	To delete saved usernames and passwords all connected servers, click Delete saved passwords.
Change client proxy settings	You might need to change the client proxy settings to connect to a server, click Change client proxy settings.

1. Select Remote server.

2. Select a server from the Remote server drop-down list or enter the IP or DNS address. If the server isn’t listed, click to reload all the available remote servers. If the server is configured to accept clients on a different port than the default port number 55752, enter the IP address followed by the port number, for example, 192.168.0.5:46001.

3. You can:

4. • Select Log in as current user to log in as the current Windows® user.

   • Clear Log in as current user and click Log in. Select Other user and provide another username and password to log in with a different username and password.

1. Click the Sign in to AXIS Secure Remote Access link.

2. Enter your My Axis account credentials.

3. Click Sign in.

4. Click Grant.

This tutorial will walk you through the basic steps to make your system up and running.

Before you start:

• Configure your network depending on your installation. See Network configuration.

• Configure your server ports if needed. See Server port configuration.

• Consider security issues. See Security considerations.

After necessary configurations, you can start to work with AXIS Camera Station Pro:

1. Start the video management system

2. Add devices

3. Configure recording method

4. View live video

5. View recordings

6. Add bookmarks

7. Export recordings

8. Play and verify recordings in AXIS File Player

Double-click the AXIS Camera Station Pro client icon to start the client. When you start the client for the first time, it attempts to log in to the AXIS Camera Station Pro server installed on the same computer as the client.

You can connect to multiple AXIS Camera Station Pro servers in different ways.

The Add devices page opens the first time you start AXIS Camera Station Pro. AXIS Camera Station Pro searches the network for connected devices and shows a list of devices found.

1. Select the cameras you want to add from the list. If you can’t find your camera, click Manual search.

2. Click Add.

3. Select Quick configuration or Site Designer configuration. Click Next.

4. Use the default settings and ensure the recording method is None. Click Install.

1. Go to Configuration > Recording and events > Recording method.

2. Select a camera.

3. Turn on Motion detection, or Continuous, or both.

4. Click Apply.

1. Open a Live view tab.

2. Select a camera to view its live video.

1. Open a Recordings tab.

2. Select the camera you want to view recordings from.

1. Go to the recording.

2. In the timeline of the camera, zoom in and out and move the timeline to put the marker at your desired position.

3. Click .

4. Enter the bookmark name and description. Use keywords in the description to make the bookmark easy to find and recognize.

5. Select Prevent recording deletion to lock the recording.

6. Note

   It’s not possible to delete a locked recording. To unlock the recording, clear the option or delete the bookmark.

7. Click OK to save the bookmark.

1. Open a Recordings tab.

2. Select the camera you want to export recordings from.

3. Click to display the selection markers.

4. Drag the markers to include the recordings that you want to export.

5. Click to open the Export tab.

6. Click Export....

1. Go to the folder with the exported recordings.

2. Double-click AXIS File Player.

3. Click to show the recording’s notes.

4. To verify the digital signature:

5. 1. Go to Tools > Verify digital signature.

   2. Select Validate with password and enter your password.

   3. Click Verify. The verification result page appears.

6. Note

   Digital signature is different from Signed video. Signed video allows you to trace video back to the camera it came from, making it possible to verify that the recording wasn't tampered with. See Signed video and the camera’s user manual for more information.

Configure proxy or firewall settings before using AXIS Camera Station Pro if the AXIS Camera Station Pro client, AXIS Camera Station Pro server, and the connected network devices are on different networks.

Client proxy settings

If a proxy server is between the client and the server, you must configure the proxy settings in Windows on the client computer. Contact Axis support for more information.

Server proxy settings

If the proxy server is between the network device and the server, you must configure the proxy settings in Windows on the server. Contact Axis support for more information.

NAT and Firewall

When a NAT, firewall, or similar separates the client and the server, configure the NAT or firewall to ensure that the HTTP port, TCP port, and streaming port specified in AXIS Camera Station Service Control can pass through the firewall or NAT. Contact the network administrator for instructions on configuring the NAT or firewall.

AXIS Camera Station Pro server uses ports 55752 (HTTP), 55754 (TCP), 55756 (mobile communication), and 55757 (mobile streaming) for communication between the server and the client. You can change the ports in AXIS Camera Station Service Control if required.

To prevent unauthorized access to cameras and recordings, keep the following in mind:

• Use strong passwords for all network devices (cameras, video encoders, and auxiliary devices).

• Install AXIS Camera Station S22 Appliance Series server, cameras, video encoders, and auxiliary devices on a secure network separate from the office network. You can install the AXIS Camera Station S22 Appliance Series client on a computer on another network, for example, a network with internet access.

• Make sure all users have strong passwords. Windows® Active Directory provides a high level of security.

Both the AXIS Camera Station client and the server must have internet connection.

1. Go to Configuration > Licenses > Management.

2. Make sure Manage licenses online turns on.

3. Sign in with your My Axis account.

4. The license key automatically generates and appears under License keys.

5. If you purchased license keys separately, enter your license key under Add license key.

6. Click Add.

7. In AXIS Camera Station client, make sure your license keys appear under Configuration > Licenses > Keys.

1. Go to Configuration > Licenses > Management.

2. Turn off Manage licenses online.

3. Click Export system file.

4. Save your system file to a USB flash drive.

5. Go to AXIS License Portal, axis.com/licenses,

6. Sign in with your My Axis account.

7. Click Upload system file to upload the system file from your USB flash drive.

8. The license key automatically generates and shows under License keys.

9. If you purchased license keys separately, enter your license key under Add license key.

10. Click Add.

11. Under License keys, click Download license file and save the file to a USB flash drive.

12. In AXIS Camera Station client, go to Configuration > Licenses > Management.

13. Click Import license file and select the license file on your USB flash drive.

14. Make sure your license keys appear under Configuration > Licenses > Keys.

To help keep your personal data and information more secure, we recommend that you add a password for each local account.

1. Go to Settings > Accounts > Other users > Add other user and click Add account.

2. Click I don’t have this person’s sign-in information.

3. Click Add a user without a Microsoft account.

4. Enter a user name, password and password hint.

5. Click Next and follow the instructions.

1. Go to Settings > Accounts > Other people.

2. Go to the account you want to change and click Change account type.

3. Go to Account type and select Administrator.

4. Click OK.

5. Restart your device and sign in with the new administrator account.

1. Go to Computer Management.

2. Go to Local Users and Groups > Group.

3. Right-click Group and select New Group.

4. Enter a group name and a description.

5. Add group members:

6. 1. Click Add.

   2. Click Advanced.

   3. Find the user account(s) you want to add to the group and click OK.

   4. Click OK again.

7. Click Create.

1. Go to Settings > Accounts > Other people.

2. Go to the account you want to remove and click Remove.

1. Log in with an administrator account.

2. Go to User Accounts > User Accounts > Manage another account in sequence.

   You’ll see a list with all user accounts on the device.

3. Select the user account whose password you would like to change.

4. Click Change the password.

5. Enter the new password and click Change password.

We recommend to create a password reset disk on a USB flash drive. With this, you can reset the password. Without a password reset disk, you can’t reset the password.

1. Sign in to your device with a local user account. You can’t create a password reset disk for a connected account.

2. Plug an empty USB flash drive into your device.

3. From the Windows® search field, go to Create a password reset disk.

4. In the Forgotten Password setup assistant, click Next.

5. Select your USB flash drive and click Next.

6. Type your current password and click Next.

7. Follow the onscreen instructions.

8. Remove the USB flash drive and keep it in a safe placet. You don't have to create a new disk when you change your password even if you change it several times.

Go to Configuration > Security > User permissions to view the users and groups that exists in AXIS Camera Station S22 Appliance Series.

Before you can add a user or group, register the user or group on the local computer or make sure they have an Windows® Active Directory user account. To add users or groups, see Add users or groups.

When a user is part of a group, the user gets the highest role permission assigned to the individual or the group. The user also gets the access granted as an individual and receives the rights as part of a group. For example, a user has access to camera X as an individual. The user is also a member of a group that has access to cameras Y and Z. The user therefore has access to cameras X, Y, and Z.

Microsoft Windows® and Active Directory users and groups can access AXIS Camera Station S22 Appliance Series. To add a user to AXIS Camera Station S22 Appliance Series, you must add users or a group to Windows®.

To add a user in Windows® vary depending on which version of Windows® you use. Follow the instructions on Microsoft's site. If you use an Active Directory domain network, consult your network administrator

Add users or groups

1. Go to Configuration > Security > User permissions.

2. Click Add.

   You can see the available users and groups in the list.

3. Under Scope, select where to search for users and groups.

4. Under Show, select to show users or groups.

   The search result doesn’t display if there are too many users or groups. Use the filter function.

5. Select the users or groups and click Add.

Configure a user or group

1. Select a user or group in the list.

2. Under Role, select Administrator, Operator, or Viewer.

3. If you selected Operator or Viewer, you can configure the user or group privileges. See User or group privileges.

4. Click Save.

Remove a user or group

1. Select the user or group.

2. Click Remove.

3. In the pop-up dialog, click OK to remove the user or group.

There are three roles you can give to a user or group. For how to define the role for a user or group, see Add users or groups.

Administrator

Full access to the entire system, including access to live and recorded video of all cameras, all I/O ports, and views. This role is required to configure anything in the system.

Operator

Select cameras, views, and I/O ports to get access to live and recorded. An operator has full access to all functionality of AXIS Camera Station S22 Appliance Series except system configuration.

Viewer

Access to live video of selected cameras, I/O ports, and views. A viewer doesn’t have access to recorded video or system configuration.

Cameras

The following access privileges are available for users or groups with the Operator or Viewer role.

Views

The following access privileges are available for users or groups with the Operator or Viewer role. You can select multiple views and set the access privileges.

I/O

The following access privileges are available for users or groups with the Operator or Viewer role.

System

You can’t configure greyed out access privileges in the list. Privileges with check mark means the user or group have this privilege by default.

The following access privileges are available for users or groups with the Operator role. Take snapshots is also available for the Viewer role.

Access control

The following access privileges are available for users or groups with the Operator role. Access Management is also available for the Viewer role.

System health monitoring

The following access privileges are available for users or groups with the Operator role. Access to system health monitoring is also available for the Viewer role.

Windows® periodically checks for updates. When an update is available, your device automatically downloads the update but you've to install it manually.

To manually check for updates:

1. Go to Settings > Windows Update.

2. Click Check for updates.

It is possible to change how and when Windows^® do its updates to suit your needs.

1. Open the Run app.

2. • Go to Windows System > Run, or

3. Type gpedit.msc and click OK. The Local Group Policy Editor opens.

4. Go to Computer Configuration > Administrative Templates > Windows Components > Windows Update.

5. Configure the settings as required, see example.

Example

To automatically download and install updates without any user interaction and have the device restart, if necessary, at out of office hours, use the following configuration:

1. Open Always automatically restart at the scheduled time and select:

2. 1. Enabled

   2. The restart timer will give users this much time to save their work (minutes): 15.

   3. Click OK.

3. Open Configure Automatic Updates and select:

4. 1. Enabled

   2. Configure Automatic updates: Auto download and schedule the install

   3. Schedule Install day: Every Sunday

   4. Schedule Install time: 00:00

   5. Click OK.

5. Open Allow Automatic Updates immediate installation and select:

6. 1. Enabled

   2. Click OK.

You can use the server reset button to reset your server. It will take more than one hour to reset your server.

1. Power off your device.

2. Press and hold the server reset button for 5 seconds. Windows® RE will be started.

3. Select Troubleshoot.

4. Select Reset your PC.

5. Select Keep my files or Remove everything. If you select Keep my files, you need to provide the administrator credentials.

6. Follow the instructions on the screen.

7. The server reboots and starts the procedure to restore Windows® to factory default settings.

You can reset your switch to factory default settings by using one of the following ways:

• The switch reset button. Before you start, ensure that the switch is on. Press and hold the switch reset button for about 5 seconds until the power button LED at the rear side of the device turns blue. It will take about 6 minutes.

• The switch’s management page. See Reset to factory default settings.

The demand for storage can differ. Retention time of stored data or for storing high-resolution recordings often results in a need to install more storage. This section explains how to install an additional hard drive in your AXIS S22 series product.

Warranty

Detailed information about warranty is available at: www.axis.com/support/warranty.

The AXIS Camera Station S22 Appliance Series comes with an integrated Power over Ethernet (PoE) switch. You can configure and manage the built-in switch.

The purpose of the switch is to segregate traffic on the network so that security cameras and related traffic managed by the switch (PoE ports and U1 network uplinks) are not shared with other networks.

• The switch’s power management follow these rules:

• Each port can reserve power according to the connected powered device’s PoE class. Power can also be allocated manually and by actual consumption.

• If the actual power consumption for a given port exceeds the reserved power for that port, it will shut down.

• Ports will shut down when the actual power consumption for all ports exceeds the total amount of power that the power supply can deliver. The ports are then shut down according to the ports priority where a lower port number means higher priority.

Select a language

In the switch’s management page, go to > Language and select the language that you want to use.

Go to the help pages

In the switch’s management page, go to > Help.

1. Go to the switch’s management page.

2. • From the web browser, enter the switch’s IP address. By default: 192.168.0.1

   • From AXIS Recorder Toolbox, go to Switch > Open the switch configuration.

   • From AXIS Camera Station Client, go to Configuration > Switch > Management. See Configure switch.

3. Log in with your credentials.

4. • user name: admin

   • password: you can find the randomly generated password on a sticker underneath the product or a self-adhesive sticker in the box content.

To log out the switch's management page, go to > Log out.

In the switch’s management page, click Overview.

General information

Port list

Turn on PoE on a port

1. In the switch’s management page, click Overview.

2. In the PoE column, click to turn on PoE on the specific port.

Turn on PoE on all ports

1. In the switch’s management page, click Overview.

2. Click and select Turn on PoE on all ports.

Turn off PoE on a port

1. In the switch’s management page, click Overview.

2. In the PoE column, click to turn off PoE on the specific port.

Turn off PoE on all ports

1. In the switch’s management page, click Overview.

2. Click and select Turn off PoE on all ports.

You can lock a MAC address to a port so that only traffic coming from that MAC address will pass. This improves security and prevents unauthorized users from connecting a laptop or other devices to the security network.

Lock a port

1. In the switch’s management page, click Overview.

2. In the Lock column, click to lock the port.

Lock all ports

1. In the switch’s management page, click Overview.

2. Click and select Lock all ports.

Unlock a port

1. In the switch’s management page, click Overview.

2. In the Lock column, click to unlock the port.

Unlock all ports

1. In the switch’s management page, click Overview.

2. Click and select Unlock all ports.

In the switch’s management page, click Power management.

General information

• Ports using PoE: the number of ports with PoE enabled that are in use.

• Current PoE usage: the PoE power in watts consumed by devices and the percentage of used PoE power out of the total dedicated PoE power.

• Power requested: the total power in watts and percentage allocated to devices. Only available when you select Reserved power as the power allocation method.

Port list

PoE power can be allocated to the connected devices in the following ways:

• Reserved power: In this method, each port reserves the amount of power. The total reserved power cannot exceed the total power budget. A port will not be powered up if the device tries to reserve more power than available. This method ensures that the connected devices will be powered.

• • PoE class: Each port automatically determines the amount of power to reserve according to the PoE class of the connected device.

  • Manual: You can manually adjust the amount of power allocated to each port by changing the value under Power allocated.

  • LLDP-MED: Each port determines the amount of power to reserve by exchanging PoE information using the LLDP protocol.

  • Note

    The power allocation method LLDP-MED works only for cameras with firmware 9.20 or later.

• Actual consumption: In this method, devices use the amount of power they need until reaching the power budget. A port will be shut down if the device consumes more power than available. The ports are shut down according to the priority.

To change the power allocation method:

1. In the switch’s power management page, go to Power management.

2. To use the reserved power method, select Reserved power under Allocate power and select PoE Class, Manual, or LLDP-MED under Reserved power determined by.

3. To use the actual consumption method, select Actual consumption under Allocate power.

4. If you have selected Manual, go to the Power allocated column and change the power allocated to the connected device.

5. If you want to change the priority of the connected device, select a priority for that device. The priority of other devices will change automatically.

Example

In this example, the switch has a total power budget of 135 W. A PoE class 4 device requests 30 W power and actually consumes 15 W power. A PoE class 2 device requests 7 W power and actually consumes 5 W power.

Allocate power by PoE class

• Each port reserves the amount of power according to the device’s PoE class.

• The switch can power 4 PoE class 4 devices and 2 PoE class 2 devices.

• The total power reserved is (4 x 30) + (2 x 7) =134 W.

• The actual power consumed is (4 x 15) + (2 x 5) = 70 W.

• In this way, all connected devices are guaranteed enough power and the priority is less important.

Allocate power manually

• The reserved power is manually adjusted to 20 W for PoE class 4 devices.

• The switch can power 5 PoE class 4 devices and 3 PoE class 2 devices.

• The total power reserved is (5 x 20) + (3 x 7) = 121 W.

• The actual power consumed is (5 x 15) + (3 x 5) = 90 W.

• In this way, all connected devices are guaranteed enough power and the priority is less important.

Allocate power by actual consumption

• When connecting a device, the switch will power it up if the max power limit can be ensured at that time.

• First the switch connects to five PoE class 4 devices and the actual consumption of power is 5 x 15 = 75 W.

• Later each device consumes up to 30 W power. The switch cannot power five devices and the port 5 with the lowest priority is shut down. The actual consumption is 4 x 30 = 120 W.

• In this way, the priority of the port is important. The port with the lowest priority will be shut down first when the actual consumption exceeds the power budget.

You can change the switch’s IP address. But for most camera installations, we recommend using the default settings. The reason for this is that a surveillance network is normally isolated from other networks, for example a corporate LAN. In this case, you would only use the surveillance network to manage and collect surveillance devices and data from the video management software installed on the server.

1. In the switch’s management page, go to Settings > Network settings.

2. Enter the connection type, IP address, subnet mask, gateway, DNS1, DNS2, and hostname.

3. Note

   The factory default settings are: a static IP connection with address 192.168.0.1 and a subnet mask with address 255.255.255.0.

4. Click Save.

1. In the switch’s management page, go to Settings > Date and time.

2. Select the country and time zone.

3. To set the time manually, select Manual and manually adjust the time.

4. To set up an NTP server, select NTP server and enter the NTP server address.

5. Note

   NTP only works when the switch is connected to a network and configured with Internet access.

6. Click Save.

You can configure the switch to use its internal DHCP server for assigning IP addresses to connected devices. When you use the switch uplink connection to allow devices to access or being accessed by external application, you must specify the gateway and DNS addresses.

1. In the switch’s management page, go to Settings > DHCP server.

2. Select Use DHCP server.

3. Enter the start IP address, end IP address, subnet mask, gateway, DNS 1, DNS 2, lease length, and domain name.

4. Click Save.

1. In the switch’s management page, go to Settings > SNMP.

2. Enter the server name, contact, and location used for the SNMP connection.

3. If you want to use SNMPV1 or SNMPV2c, select SNMPV1 / SNMPV2c and enter the read community.

4. If you want to use SNMPV3, select SNMPV3 (MD5) and enter the username and password.

5. Note

   Currently we only support MD5 authentication used for SNMP.

6. Click Save.

1. In the switch’s management page, go to Settings > Web settings.

2. Enter the port number.

3. For more secure connection, select Secure connection (HTTPS) and enter the port number used for HTTPS connection.

4. Click Save.

1. In the switch’s management page, go to Maintenance > Update firmware.

2. Drag and drop the firmware file or click Browse and navigate to the firmware file.

3. Click Upload.

4. After the firmware updating is done, reboot the switch.

1. In the switch’s management page, go to Maintenance > Reboot switch.

2. Click Reboot and Yes.

3. When the switch reboots after a few minutes, enter your username and password to log in.

1. In the switch’s management page, go to Maintenance > Backup and restore.

2. Click Create a backup file. The backup file in the .bin format is created in the Downloads folder.

1. In the switch’s management page, go to Maintenance > Backup and restore.

2. Drag and drop the backup file or click Browse and navigate to the backup file.

3. Click Upload.

It could take a few minutes to restore the switch from the backup file. Once the settings are restored, the switch will automatically reboot and you need to log in again.

1. In the switch’s management page, go to Maintenance > Manage certificates.

2. Click and navigate to your private key file.

3. Click and navigate to your certificate file.

4. Click and navigate to your CA bundle file.

5. Click Save.

6. Reboot the switch.

You can change the switch's default password to a password you choose yourself.

1. In the switch’s management page, go to Maintenance > Change password.

2. Enter the current password and your new password as required.

3. Click Save.

1. In the switch’s management page, go to Maintenance > Reset to factory default settings.

2. Click Reset and Yes.

After the reset is done, the switch will reboot automatically.

In the switch’s management page, click Log to see a list of logs. Click Refresh to refresh the list. Click the column title to sort in alphabetical order.

1. In the switch’s management page, click Log.

2. Click Create switch report.

Front LEDs

Rear LEDs

If the device has had a complete system failure, you must use a recovery image to recreate the Windows® system. To download the AXIS Network Video Recorder Recovery Kit, contact Axis technical support and supply the serial number of your device.

1. Download the AXIS Network Video Recorder Recovery Kit and AXIS Network Video Recorder Recovery: ISO to USB Tool.

2. Insert a USB drive into your computer.

3. • Use a USB drive with a minimum of 16 GB.

   • The USB drive will be formatted, and all existing data will be erased.

4. Run the AXIS Network Video Recorder Recovery: ISO to USB Tool and follow the onscreen instructions.

   Writing data to the USB drive takes approximately 10 to 15 min. Don’t remove the USB drive until the process is complete.

5. After the AXIS Network Video Recorder Recovery: ISO to USB Tool is complete, take the USB drive and plug it into your device.

6. Start your device.

7. When you see the Axis splash screen, press F12.

8. Click UEFI: USB Drive.

9. Navigate to your USB drive and press enter. The system boots into the AXIS Network Video Recorder Recovery Kit.

10. Click Reinstall Operating System.

    The recovery takes roughly 10 to 15 min to complete. You find detailed instructions in the download for the recovery kit.

For information about how to troubleshoot AXIS Camera Station Pro, go to the AXIS Camera Station Pro user manual.

• AXIS Camera Station Pro user manual

• Sign in to AXIS Secure Remote Access

• What to include in an Antivirus allowlist for AXIS Camera Station

If you need more help, go to axis.com/support.