My Systems - User manual

My Systems is where you access the cloud services and extended features of our offerings. This is where you oversee, manage and maintain your devices and applications. Depending on your subscription, you can manage anything from a small business to multiple sites across the world. To do this in an efficient and secure manner, we use organizations as a way to gather everything needed for a company to run it’s security infrastructure in one place.

The My Systems structure also allows for management of multiple organizations. That way, integrators or large corporations can separate clients and subsidiaries that operate independently but still maintain their licensed software solutions and devices.

To view all of the recent improvements and changes, along with a history of previous updates, go to What’s new in My Systems.

This is what’s new in the October 2024 release of My Systems

User management

• You will now assign roles and give granular access to users before you send the invitation to join your organization. Granular access is available for Operators and Viewers.

Register a My Axis account at axis.com/my-axis/login.

To make your My Axis account more secure, activate multi-factor authentication (MFA). MFA is a security system that adds another layer of verification to ensure the user’s identity.

1. To activate MFA:

2. Go to axis.com/my-axis/login.

3. Log in with your My Axis credentials.

4. Go to and select Account settings.

5. Click Security settings

6. Click Handle your 2-factor authentication.

7. Enter your My Axis credentials.

8. Choose one of the authentication methods Authenticator App (TOTP) or Email and follow the on-screen instructions.

To create an organization:

1. Sign in to My Systems using your My Axis account.

2. Follow the instructions of the setup assistant

To create additional organizations:

• Go to the drop-down menu with your organization’s name.

• Select + Create new organization

• Follow the instructions of the setup assistant.

1. Select the organization where you would like configure user settings.

2. Go to the My Systems panel.

3. Go to Organization > Users.

4. Click Invite users.

5. Type the email address of the user you’d like to invite to your organization.

6. Select the role to assign to the users. Note that if you want another role for some users, you’ll have to invite them in a separate invitation.

7. If you’ve selected Operator or Viewer, select which folders the users will have access to. Note that Admin roles have access to all of the folders in the organization.

8. Click Invite user.

User roles determines how much access a user has to the systems in you organization. Available features vary depending on the role of the user.

Admin

Administrators have access to the entire system. That includes managing users, devices, licenses, videos and other content.

They can also onboard devices using AXIS Camera Station Pro and AXIS Installer. Administrators can manage AXIS Camera Station Pro Server Monitoring in My Systems.

Operator

Operators can monitor live video feeds, control devices, and access recordings for playback. They get an overview of the users of the organization and their respective roles. Operators can also manage AXIS Camera Station Pro Server Monitoring in My Systems.

Viewer

Viewers can monitor live video feeds, but can’t control devices or access recordings. They get an overview of the users of the organization and their respective roles.

1. Select the organization where you would like configure user settings.

2. Go to Users.

3. Go to Role of the user you’d like to elevate

4. Click the drop down menu to select the new role

1. Select the organization where you would like configure user settings.

2. Go to Users.

3. Hover the mouse pointer over the user you would like to remove to show a new options menu: ...

4. Click ... and select Remove user in the drop down menu.

To grant access to specific folders:

• Go to My Apps > Organization > Users in the My Systems menu.

• Select the users you’d like to grant access to.

• Select in what role they will access the folders. The roles affect the permissions in the folder. Read more in About user roles.

• Select the folder you want to grant access to in the organization’s folder tree.

• Click Save.

With AXIS Device Manager in My Systems you can manage the operating system of multiple devices in each organization.

For a list of AXIS OS updates that are available for every device in your organization grouped by model, go to Home > AXIS OS versions.

To upgrade AXIS OS versions on devices across you organization:

1. Go to My Apps > AXIS DEVICE MANAGER > Devices

2. Select a model that has a recommended upgrade.

3. Click on the Device software upgrade icon above the device list.

4. Click on Upgrade.

1. To view a list of completed and ongoing AXIS OS upgrades in your organization:

2. Go to the My Systems menu.

3. Go to AXIS Device Manager>Devices

4. Click the Tasks icon.

AXIS License Manager helps you manage subscription licenses for Axis products and services in a centralized way. The tool provides you with a complete overview of trials, grace periods, license status and other relevant information related to your subscriptions for your organization.

You can manage two types of licenses:

• Subscription licenses, valid for a time period.

• Tied-to-hardware licenses, valid for the lifetime of the hardware.

Go to Licenses in My Systems (web application).

Before you can start licensing your software product you need to register the software product to an organization.

To license your product you first have to buy a license key from a supplier.

1. You first have to buy a license key from a supplier: Buy licenses

2. Depending on your solution, you then choose the next step.

3. • For offline systems: License offline systems

   • For subscription products: Start a subscription

   • For tied-to-hardware products: Register tied-to-hardware license

If you don't have a license yet, get in touch with a system integrator or a reseller. To find a suitable system integrator or reseller, go to Product list and click on the link Where to buy licenses to get information on local system integrators or resellers from all over the world based on your location.

To license an offline system, you need to upload a system description file to AXIS License Manager.

1. Create a system file in the software you’d like to register.

2. Go to Licenses in My Systems (web application) on an online device.

3. Select the organization to manage in organization drop-down menu in the top bar.

4. Click Upload system file in the Product list.

5. Follow the on screen instructions.

To make the process of adding licenses easier, you can buy more licenses than you currently use. Licenses that are not immediately allocated will be stored in the wallet, and can be used to renew your subscriptions at the next renewal period. You can store licenses for a for a maximum of five years. Go to the Product wallet to see the number of licenses you have in storage for your product.

To review your organization’s previous activity, go to History. There you can see who in your organization allocated licenses or redeemed a license key and when it happened.

The first step to license your product is to start a subscription. When you have started your subscription, you get a grace period of 30 days to buy license, redeem license keys and allocate the licenses to continue using the software.

1. Go to License Manager (web application) in My Systems.

2. Select the organization to manage in the top bar menu.

3. Important

   Check to see that you have chosen the correct organization, as there is currently no way of transferring licenses between organizations.

4. Select the product you want to start a subscription for.

5. In the Product overview, click Start your subscription.

6. Follow the on screen instructions.

In the Product overview, the License status should now read Subscription has started. The end of the grace period is also displayed.

The license key includes the number of licenses bought for one product. When you redeem the license key in AXIS License Manager, all the included licenses will be added to your Product wallet to be allocated later.

1. Select the product you want to redeem licenses for.

2. Go to Product wallet.

3. Type or paste the license key.

4. Click Redeem license key.

To get licensed, you need to allocate licenses from your product wallet to the current subscription year. When the number of allocated licenses match the current need you will become fully licensed. To license products for future subscriptions periods, allocate additional licenses matching the current need.

1. Select the product you want to allocate licenses for.

2. Go to Product licensing.

3. Under Allocate subscription licenses, add the number of licenses that match the Current need.

4. Click Confirm allocation. If that option isn’t available, you haven’t enough licenses in you product wallet to match the current need.

5. Click Confirm to confirm the allocation of the licenses for the stated subscription periods.

Your product is now licensed.

Allocating subscription licenses after the grace period or for a new product date won’t change the dates of the organization’s subscription period. You will instead be compensated for the overlapping time of those licenses. New licenses will automatically be added back to your wallet, matching the overlapping time.

When a subscription reaches it’s renewal date, you get a new grace period. You then have 30 days to allocate licenses from you wallet to the new subscription year. You can also renew subscriptions ahead of time, with a maximum of five years in advance

1. Select the product you want to renew a subscription for.

2. Go to Product licensing.

3. Under Allocate licenses, add the number of licenses that match the Current need.

4. You should now be able to allocate licenses for the next subscription year.

5. Click Confirm allocation.

6. Click Confirm to confirm the allocation of the licenses for the stated subscription period.

Your product is now licensed.

You are free to add devices during a subscription period without the need to add the licenses immediately to the subscription. The licenses needed will instead be added to the listed current need for the next renewal period.

If you have purchased hardware that come with preloaded tied-to-hardware license, your licenses will automatically be activated when you register the hardware to your organization.

If you need more licenses than what came preloaded with the hardware you need to buy expansion licenses.

The expansion license key includes the number of licenses per type, bought for one product. When you redeem the license key in AXIS License Manager, all the included licenses will be added to your Product wallet to be allocated later.

1. Select the product you want to redeem expansion licenses for.

2. Go to Product wallet.

3. Type or paste the license key.

4. Click Redeem license key.

To get licensed, you need to allocate licenses from your product wallet to the specific hardware.

1. Select the product you want to allocate licenses for.

2. Go to System setup.

3. Click on the system that needs expansion licenses..

4. Click Allocate licenses.

5. Follow the on-screen instructions.

Your product is now licensed.

The organization is a virtual representation of your Axis system installations, and it’s at the center of your cloud services. An organization hosts all of the devices and user accounts of a company in a hierarchy that regulates access and ensures maximum security. At the same it time allows for flexible user and device management for small businesses as well as large corporations.

• When you create a new organization, you become its owner. The organization connects your system to the users of Axis cloud service.

•  You can invite users to the organization. See Add users to your organization.

• You can assign different roles to users.

•  The organization contains a default folder where you can start building your organizational structure that fits your needs. You can structure the organization into folders and sub-folders. Typically, a folder represents a physical site or location of a system within an organization.

•  Manage your licenses for your system within your organization.

•  To create an organization, you need a My Axis account.

To change the name of your organization:

1. Click on the My Systems icon to expand the side menu.

2. Go to Organization > Organization settings in the side menu.

3. Under General, type the new name of the organization.

4. Under Notes, enter a description of the organization.

Ownership of an organization comes automatically when you create an organization. An owner has full access to an organization, its users, applications and devices. To transfer ownership you have to elevate a user to that role. There must be at least one owner of an organization.

If an organization is no longer needed, you can archive it for record-keeping purposes. We recommend you remove the devices before you archive an organization. Any active subscription licenses tied to this organization will be made unavailable and no refunds will be possible.

1. To archive an organization:

2. Go to the My Systems panel.

3. Click on Organization settings

4. Click on Archive Organization