Get started
Find devices on the network
To find the device on the network and assign an IP address to it, use 2N® Network Scanner. The application is available to download from the 2N website, 2n.com. Make sure to install Microsoft® .NET Framework 2.0 before you install the application.
Connect power and network to the answering unit.
Start 2N Network Scanner. All available devices on the network show up in the list automatically.
To access the device from a browser, right-click the device and select Browse.
To change the IP address of the device, select Config and enter the static IP address, or activate DHCP.
- Note
- If the device is greyed out, you can’t configure the IP address with 2N Network Scanner. Device discovery in the network scanner requires multicast support in the network.
Retrieve the current IP address using the device
You can retrieve the current IP address from the device itself, either through the device display or the RESET button.
- Use the device display:
Tap Settings.
Tap About.
- You can find the address under IP ADDRESS.
- Use the RESET button:
Press and hold the RESET button.
When the red and green LEDs turn on simultaneously and you hear the acoustic signal , release the RESET button.
This takes approximately 15 to 35 seconds.
- When you release the button, the device announces the current IP address through the speaker.
Browser support
You can use the device with the following browsers:
ChromeTM | Firefox® | EdgeTM | Safari® | |
Windows® | recommended | recommended | ✓ | |
macOS® | recommended | recommended | ✓ | ✓ |
Linux® | recommended | recommended | ✓ | |
Other operating systems | ✓ | ✓ | ✓ | ✓* |
Open the device's web interface
Open a browser and enter the IP address of the device.
Type the username and password. The default username and password is:
Username: Admin
Password: pass
- If you access the device for the first time, you must change the password of the device.
For descriptions of all the controls and options in the device’s web interface, see The web interface.
Secure passwords
Use HTTPS (which is enabled by default) to set your password or other sensitive configurations over the network. HTTPS enables secure and encrypted network connections, thereby protecting sensitive data, such as passwords.
The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.
To protect your data we strongly recommend that you:
Use a password with at least 8 characters, preferably created by a password generator.
Don’t expose the password.
Change the password at a recurring interval, at least once a year.
Upgrade the device software
We recommend that you upgrade the device software when you log in to the device for the first time. Download the latest version from axis.com/support/device-software.
Go to System > Maintenance.
Click Upgrade Firmware and select the file you downloaded.
Click Upload.
- When you have uploaded the file and the upgrade is complete, the device restarts automatically.
Configure your device
This section covers all the important configurations that an installer needs to do to get the product up and running after the hardware installation has been completed.
Configure the IP address
The device is connected to the LAN and should be assigned a valid IP address or obtain the IP address from the LAN DHCP server. By default, the device is set to use a DHCP server to assign the IP address.
You can configure the IP address and DHCP in the web interface.
Go to System > Network > Basic.
To use a DHCP server to automatically assign the IP address, select Use DHCP Server.
To set a static IP address, first deselect Use DHCP Server. Then go to Static IP Address Setting to enter the Static IP Address, Network Mask, and Default Gateway.
To use manual DNS settings, go to DNS Setting and select Always Use Manual Setting.
- Note
You can only select Always Use Manual Setting if you use a DHCP server. If you use static IP address, you always have to set the DNS server address.
Enter the Primary DNS and Secondary DNS.
Go to Network Identification and enter the Hostname and Vendor Class Identifier to identify the device.
To use VLAN, go to VLAN Settings and select VLAN Enabled and a VLAN ID. The VLAN ID must be a number between 1 and 4049.
Go to Network Interface Settings to select the Required Port Mode and Advertised Modes.
Current Port State shows the current setting.
Click to save your changes.
Change the IP address mode using the RESET button
You can turn on or off DHCP and change the IP address mode through the RESET button.
- Turn off DHCP and turn on static IP address mode:
Press and hold the RESET button.
Wait for the following to occur before you release the button:
The red and green LEDs turn on simultaneously and you hear the acoustic signal . This takes approximately 15 to 35 seconds.
The red LED turns off and you hear the acoustic signal . This takes approximately another 3 seconds.
Release the RESET button.
- Note
The device sets the networks parameters to default settings:
- IP address:
192.168.1.100
- Network mask:
255.255.255.0
- Default gateway:
192.168.1.1
- IP address:
- Turn on DHCP and turn off static IP address mode:
Press and hold the RESET button.
Wait for the following to occur before you release the button:
The red and green LEDs turn on simultaneously and you hear the acoustic signal . This takes approximately 15 to 35 seconds.
The red LED turns off and you hear the acoustic signal . This takes approximately another 3 seconds.
The green LED turns off and you hear the acoustic signal . This takes approximately another 3 seconds.
Release the RESET button.
Upload user certificates
Go to System > Certificates > User Certificates.
Click to upload a certificate or private key.
Enter a Certificate ID.
Upload a User Certificate or a Private Key.
If you upload a private key, enter the Private Key Password.
Click Upload.
- If a certificate with a private RSA key longer than 2048 bits is rejected, the following message displays: “The private key file/password was not accepted by the device!”
- For certificates based on elliptic curves, use only secp256r1 (also called, prime256v1 and NIST P-256) and secp384r1 (also called NIST P-384) curves.
Set a custom language
To set the language to a custom language, go to Hardware > Display > User Localization.
Click to download the original language file.
In the downloaded file, replace the English text with the new language and save.
Click to upload the translated language file.
Go to Hardware > Display > Basic Settings.
Select Custom in the Language drop-down menu.
Click to save.
Go through the device display to make sure the translations are correct.
Set up calls
Set up calls with an Axis intercom
Connect the answering unit to an Axis intercom to be able to accept incoming calls and make outgoing calls, as well as control locks connected to the intercom.
- Configure AXIS I5304
- Enable SIP:
In the web interface, go to Calling > SIP 1 > Configuration.
Select SIP Account Enabled.
- Add the intercom:
Go to Directory > Devices.
Click Add device.
In Device Name, enter a name for the intercom.
In the Device Type drop-down menu, select Axis Door Station.
In Phone Number, enter the IP address of the intercom in the format
sip:[ip-address]
.Under Display, select Display Device.
Under Unlock Button Function, enter the DTMF code in the UNLOCK CODE column.
The default DTMF code is
00
.Click to save.
To be able to call the answering unit from an Axis intercom, you first need to set up SIP, then add the answering unit as a contact, and finally configure the call button. In this example we will set up the intercom for peer-to-peer communication.
- Configure the Axis intercom
- Set up SIP:
In the web interface of the intercom, go to Communication > SIP Settings.
Select Enable SIP and Allow Incoming SIP calls.
Click Save.
- Add the network answering unit as a contact:
Go to Communication > Contact list.
Click + Add contact.
Enter a name for the answering unit.
Enter the answering unit’s IP address in the format
sip:[ip-address]
.Select the SIP account to call from.
- Note
Availability options are defined in System > Events > Schedules.
Choose the contact’s Availability. If there’s a call when the contact isn’t available, the call gets canceled unless a there’s a fallback contact.
- Note
A fallback is a contact, to whom the call gets forwarded if the original contact doesn’t reply or isn’t available.
In Fallback, select a fallback contact if required.
Click Save.
- Configure the intercom’s call button:
Go to Communication > Calls > Call button.
Under Recipients, select the answering unit from the drop-down menu.
- If you want to use the answering unit to unlock doors when someone calls from the intercom, see Unlock a door using DTMF.
- For more information about configuring Axis intercoms, see the user manual for your intercom at help.axis.com.
Call over SIP proxy
A SIP proxy is an IP network server responsible for call routing. The SIP proxy transfers calls to another entity closer to the destination. There can be more than one SIP proxy between users.
In this example we will use the following parameters for illustration purposes:
- SIP proxy and SIP registrar: 192.168.50.252
- Phone number (ID): 201 (for the answering unit), 203 (for the device you’re calling to)
- Port number: 5060
Go to Calling > SIP 1 > Configuration to register the device.
Select SIP Account Enabled.
Under Device Identity, enter the following information:
Display Name: The name of your device
Phone Number (ID):
201
Domain:
192.168.50.252
Under SIP Proxy and SIP Registrar, enter the following information:
Domain:
192.168.50.252
Port:
5060
If your device requires authentication, enter Authentication ID and Password.
Go to Directory > Devices to add the device you want to make calls to.
Add a new user and enter the phone number, in this example
203
.Click to save.
Unlock a door using DTMF
When someone calls the answering unit from an Axis intercom, you can use DTMF (Dual-Tone Multi-Frequency signaling) to unlock the door.
- Before you start:
Set up SIP calls with an Axis intercom, see Set up calls with an Axis intercom.
- DTMF is enabled by default in the answering unit. If you need to update your DTMF settings, go to Calling > Audio > SIP 1.
- The default DTMF code in the answering unit is
00
. We will use the code to illustrate this example. To change the DTMF code, go to Directory, edit your added intercom, and update the unlock code under Unlock Button Function.
- This example explains how to:
Define the DTMF signal in the Axis intercom.
Set up the intercom to unlock the door using the internal relay.
- Configure the Axis intercom
- Define the DTMF signal in the intercom:
Go to Communication > SIP > DTMF.
Click + Add sequence.
In Sequence, enter
00
.In Description, enter
Unlock door
.In Accounts, select the SIP account.
Click Save.
- Set up the intercom to unlock the door using the internal relay:
Go to System > Events > Rules and add a rule.
In the Name field, enter
DTMF unlock door
.From the list of conditions, under Call, select DTMF and Unlock door.
From the list of actions, under I/O, select Toggle I/O once.
From the list of ports, select Relay 1.
Change Duration to
00:00:07
, which means that the door is open for 7 seconds.Click Save.
- When you receive a call from the Axis intercom, you can unlock the door connected to the intercom.
Show video from an Axis camera
You can connect an external Axis camera to the answering unit. When you receive a call from an intercom, you have the option to view the camera's video stream on the screen. The answering unit lets you use RTSP streams from standard IP video cameras with resolutions of up to 1280x720px at 30 fps using either the H.264 or MJPEG codec.
Requirements:
We recommended to always use the latest firmware.
A connected intercom. For more information, see Set up calls with an Axis intercom.
An Axis camera with support for RTSP streams that meets the requirements above.
Add the camera to the answering unit
You can use the External IP Camera Log section to help you with the configuration. Here you can see basic communication with the external camera.
In the web interface of the answering unit, go to Hardware > Camera and select one of the numbered tabs.
Select Camera Enabled.
Under Camera Assignment, click + and select the connected intercom from the list.
Under Settings, enter a Display Name for the camera. This will show in the directory of the device.
Enter the RTSP Stream Address of the camera you want to use. Use following RTSP stream address format:
rtsp://[ip-address]/axis-media/media.amp?videocodec=h264&resolution=1280x720
.Enter the Username and Password for the camera connection. This is only required if the camera uses authentication.
Enter the Local RTP Port.
Click to save.
You can see a live view of the camera under Camera Preview in the answering unit if you configured everything correctly.
Connect a doorbell
With a doorbell button it’s possible to call to the device directly without the use of any other devices. When you press the button the device starts to ring based on the configuration.
To do this configuration you need AXIS I5304, a doorbell (button), and 2-wires cable.
Connect the doorbell
Remove the answering unit from it’s holder.
Put the device, face down, on a soft surface where you can’t damage the display.
In the back, connect the 2-wire cable to the device.
Adjust the doorbell sound
To change the ringtone, go to Services > User sounds > Sound Mapping and select a ringtone in the Doorbell drop-down menu.
To set the volume, go to Hardware > Audio. Under Phone Call Volume, set the volume in dB for Ringtone Volume.
Send HTTP commands from the device display
You can configure the device to send HTTP commands by tapping a button on the display’s home screen.
You can set up to three different HTTP commands for the home screen and configure a button for each command. When you tap the button, the device sends the command.
HTTP commands are available in the HTTP API manual or in the HTTP API TESTool.
See wiki.2n.com/hip/hapi/latest/en for the HTTP API manual. To access the TESTool, enter the intercom’s IP address and type /apitest.html
at the end, for example https://192.168.49.88/apitest.html
.
This example shows how to set commands for triggering Switch 1 and for holding Switch 2 open on a network intercom.
Go to Services > HTTP Command> Home Screen HTTP Command Setting.
In row 1, under URL, enter the HTTP command for switch 1:
https://[ip-address]/api/switch/ctrl?switch=1&action=on
.Replace
[ip-address]
with the address of the device.In row 2, under URL, enter the HTTP command for switch 2:
https://[ip-address]/api/switch/ctrl?switch=2&action=hold
.Replace
[ip-address]
with the address of the device.Select an icon for the display’s home screen for each command.
Enter a name for each command.
Enter a username for each command. This is required in case the HTTP API account for authorization is set in the command receiving device.
Enter a password for the username for each command.
Click to save.
Add more unlock buttons
On the display, set the activation codes for the IP intercom.
In the web interface, go to Directory > Devices.
To add the intercom, click Add device.
Fill in the desired information under Basic settings, Cameras, Display, Call Button Function, and Alarm call.
Under Unlock Button Function, add the switch activation codes under Unlock code. You can also give each button a unique name.
Click to save.
Create a time profile
To use time profiles for Do Not Disturb Mode With Time Profile, set up the time profile before.
Go to Directory > Time Profiles
Select a number in the heading.
Under Basic Settings, enter a name for the profile.
Click on the timeline for the day you want to add to your schedule.
Adjust the times and click to save.
Click to save the time profile.
The web interface
To reach the device’s web interface, type the device’s IP address in a web browser.
Language: Click one of the language codes to set the language temporarily. Log out: Click to sign out from the web interface. : Share your feedback.
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State
Device
Device Info: Lists information about the device, such as its name and hardware version.
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Services
Network Interface Status: Shows the status and information related to the network Phone status (SIP1): Shows the status and information related to the phone over SIP 1. Phone status (SIP2): Shows the status and information related to the phone over SIP 2. |
Call logs
The list includes the last 20 records that are arranged from the latest call to the oldest one. Use the Search bar to search for a call record based on its name.
Search: Search for a call record based on its name. Name: The name of the device that made or received the call. Date and Time: The date and time the call was made or received. Call Duration: The duration of the call, in seconds. : Indicates that the call was outgoing. : Indicates that it was a missed call. : Indicates that it was an incoming call. : Indicates that the call was answered elsewhere. : Deletes the call record on the selected row or all call records if you click on the icon in the header row. |
Events
Shows the last 500 events captured by the device. Use the drop-down menu to filter bases on type of event.
TIME: Shows the time the event occurred. EVENT TYPE: Shows the type of event that occurred. See the following list for more information about available event types.
DESCRIPTION: Shows the details for the event type. |
Directory
Devices
Find Device: Click to find devices that are available on the local network. Add Device: Click to add a new device. : Download the list of existing contacts in .csv format from the directory : Import a contact list in .csv format to the directory.
Search: Search for the device name or phone number. Type: Indicates the type of device. Name: The name of the device. Phone Number: The device phone number. Features: Shows the features of the device through the following icons:
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To find or add a new device, click Find Device or Add Device. To edit an existing device, click . The configuration menu for adding or editing a device contains: Basic Settings
Cameras
Display
Call Button Function
Alarm Call
Unlock Button Function
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Time profiles
Set time profiles and assign them to the do not disturb mode to define when the mode is available.
1, 2, 3, 4... : The different profiles. Click to open a profile. You can create up to 20 profiles. Basic settings
Profile Time Sheet: Click and drag in the timeline to create blue bars that show when the do not disturb mode is allowed. If you have configured holidays, the Holiday row is applied regardless of the day in the week. To set a time profile, go to Calls > General settings > Incoming calls and select the profile in Do Not Disturb Mode With Time Profile. |
Holidays
Set the time span for holidays, such as Sundays and public holidays. To set holidays for the next 10 years, select a year at the top of the screen. To select or deselect holidays, use the yearly calendar. Fixed annual holidays are marked in green, and holidays that vary from year to year are blue. To manage holidays, click on a date once to add a fixed holiday, and click twice to add a variable one. To remove a holiday from your list, click three times. |
Calling
General Settings
Incoming Calls
Outgoing calls
Call Log
Advanced Settings
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SIP
Use SIP to set up, terminate, and forward calls between two SIP devices, for example an intercom and an answering unit. SIP devices can establish connections directly with each other, through direct SIP calls, or through one or more servers.
Configuration
You can configure two SIP accounts on this device; SIP 1 and SIP 2.
SIP Accound Enabled: Select to be able to make outgoing calls and receive incoming calls from the device’s SIP accounts. Device Identity
Authentication
SIP Proxy The IP network server responsible for call routing. There can be one or more SIP Proxy units between the users.
SIP Registrar The IP network server responsible for user registration in a certain network section. As a rule, SIP device registration is necessary for a user to be accessible to the others on a certain phone number. SIP Registrar and SIP Proxy are often installed on the same server.
Advanced Settings
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Video
Video Codecs
Extended Codec Settings
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Audio
Audio Codecs
DTMF Sending This section helps you define how the device should send DTMF characters. Check the receiver's DTMF receiving options and settings to make sure DTMF sending works as expected.
DTMF Receiving This section helps you define how to receive DTMF characters from an intercom. Check the sender’s DTMF sending options and settings to make sure the device can receive DTMF as expected.
Transmission Quality Settings
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Local calls
Configuration
Local Calls Enabled: Allows local calls between 2N devices and AXIS I5304 Network Answering Unit in the LAN. If you turn off local calls, the other devices in the LAN can’t call the device using the format Network Identification
Connection to Intercoms
Connection to Answering Units
LAN Devices
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Audio
DTMF Sending
DTMF Receiving
Transmission Quality Settings
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Services
Unlocking
Unlocking Settings
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HTTP command
Create buttons that appear on the display’s home screen, during calls, and in the camera preview.
The HTTP command settings are the same for home screen, in-call and external camera.
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User sounds
Sound mapping
Sound message language: Select a language for spoken messages. If a translation is available for a mapped sound, the message plays in the specified language. Otherwise, it plays in English or as a language-neutral sound. Sound mapping
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Sound upload
Sound upload You can add up to 10 audio files to the device.
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Web server
Basic Settings
Advanced Settings
User Localization
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Weather
Settings
Results
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Hardware
Audio
Phone Call Volume
Signaling Volume
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Camera
You can configure up to 16 external cameras for video call streaming. The answering unit lets you use RTSP streams from standard IP video cameras that meet the following requirements:
- H.264 or MJPEG video codec
- Resolutions up to 1280x720
- Maximum frame rate of 30 fps for H.264, or 15 fps for MJPEG
- High profile with 5000 kbps for the H.264 codec
1, 2, 3, 4... : The configuration pages for the external IP cameras you can assign to devices in your network. You can assign up to 16 cameras. Click to open a page. Camera Enabled: Allow the answering unit to use RTSP streams from external IP cameras. Camera Assignment:
Camera Preview Shows the current image from an external camera. If the camera is disconnected or not set up correctly, it displays N/A on a black background. External IP Camera Log Shows the RTSP communication with the selected external IP camera, including any failures or error states that may occur. |
Display
Basic Settings
Backlight
User Localization
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Digital inputs
Doorbell Button
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System
Network
Basic
Use DHCP server: Select to automatically obtain the IP address from the LAN DHCP server. If no DHCP server exists or is available in the network, set the network manually. Static IP Address Setting
DNS Setting
Network Identification
VLAN Settings
Network Interface Settings
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802.1x
Device Identity
MD5 Authentication
TLS Authentication
PEAP MSCHAPv2 authentication
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Date & time
The answering unit is equipped with a real time clock without power outage backup.
Your device doesn't require the current date and time values for its basic functionality. However, having accurate date and time values is crucial for features like time profiles and ensuring correct event timestamps in logs, such as those from Syslog, card entries, and logs retrieved through the HTTP API.
Current Time
Time Zone
NTP Server
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Features
Beta Features The list contains published beta functions designed for user testing. Important The test functions are not warranted and Axis can’t be held liable for any functionality limitations and damage incurred as a result of functionality limitations of the beta functions. The beta functions are provided for testing purposes exclusively.
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Certificates
Some LAN services use the TLS protocol to communicate securely with other LAN devices. This protocol protects against eavesdropping on, or modification of call content. TLS is based on one-way or two-way authentication, which requires certificates and private keys.
- The following device services use TLS protocol:
Web server (HTTPS)
802.1x (EAP-TLS)
SIP
When powered up for the first time, your device automatically creates a self-signed certificate and private key for the web server and services, without forcing you to upload your own. You can upload up to three sets of certificates from certification authorities to authenticate communicating devices, and up to three user certificates and private keys for encryption purposes.
Each certificate requiring service can be assigned one certificate set and the certificates can be shared by the services. The device supports the DER (ASN1) and PEM certificate formats.
If you use the self-signed certificate to encrypt the device’s web server and browser communication, the communication is secure, but your browser will warn you that it can't verify the validity of the device certificate.
CA certificates
CA Certificates
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User certificates
User Certificates
: Click to delete one or more of the certificates from the device.
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Auto provisioning
My2N
My2N Enabled: Enable connection to My2N. You can use the My2N cloud platform to access the device’s web interface remotely and to remotely administer and configure 2N IP devices. My2N Security Code
Connection State Shows status messages for the connection to My2N.
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TR069
Use this tab to enable and configure remote device management through the TR-069 protocol.
My2N / TR069 Enabled: Enable this option to connect to My2N or another auto configuration server (ACS). General Settings
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Diagnostics
Diagnostics Package Shows information about packet and syslog capture, such as status, packet size,
Tools
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Packet capture
Local Packet Capture
Remote Packet Capture
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Syslog
Syslog Server Settings
Local Syslog Messages Shows a general status overview of the local Syslog messages, such as if messages are being saved, and the size of the Syslog messages.
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Maintenance
Configuration
System Shows a general overview of the device software, such as version and the date for the build.
Usage Statistics
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The display interface
Home screen
The home screen is the start screen of the device. If there's no activity, your device will automatically switch to idle mode after a set time.
Date and time: Shows the date and time for the given location.
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Call log
: Shows an outgoing call with information about date, time, and the receiver of the call. : Shows an incoming call, with information about date, time, and the caller. : Shows a missed call with information about date, time, and the caller.
DELETE ALL |
Directory
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Settings
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Specifications
Product overview
Ports
Service | Port | Protocol | Direction | On by default | Configurable | Settings |
---|---|---|---|---|---|---|
802.1x | — | — | In/out | — | — | — |
DHCP | 68 | UDP | In/out | x | — | — |
DNS | 53 | TCP/UDP | In/out | x | — | — |
Echo (device recovery) | 8002 | UDP | In/out | x | — | — |
HTTP | 80 | TCP | In/out | x | x | Web server |
HTTPS | 443 | TCP | In/out | x | x | Web server |
Multicast audio for ICU protocol | 8006 | UDP | In | x | — | — |
Multicast video for ICU protocol | 8008 | UDP | In | x | — | — |
Multicast video (wide) for ICU protocol | 8016 | UDP | In | x | — | — |
NTP client | 123 | UDP | In | x | — | — |
RTP+RTCP ports (SIP) | 4900+ (range of 64 ports) | UDP | In/out | — | x | Calling |
RTP+RTCP ports (external camera) | 4800+ (range of 64 ports) | UDP | In/out | — | — | — |
RTSP client | 554 | UDP | In/out | — | x | Calling |
SLP | 427 | UDP | In/out | x | — | — |
SIP | 5060, 5062 | TCP/UDP | In/out | — | x | Calling |
SIPS | 6061 | TCP | In/out | — | x | Calling |
Syslog | 514 | UDP | Out | — | — | — |
My2N Knocker | 443 | TCP | Out | x | — | — |
My2N Tribble Tunnel | 10080 | TCP | Out | x | — | — |
Unitchannel | 8011 | UDP | In/out | x | — | — |
Sitechannel (ICU protocol) | 8004 | UDP | In/out | x | — | — |
CWMP Stun | 3478 | UDP | Out | — | x | Auto provisioning |
Connectors
Network connector
RJ45 Ethernet connector with Power over Ethernet (PoE).
Power and doorbell connector
Function | Pin | Notes | Specification |
---|---|---|---|
0 V DC (-) | 1 | DC input | |
12 V DC | 2 | 1 A | |
Doorbell input | 3 | Switching contact (button/relay), normally open | |
Doorbell input | 4 |
Induction loop connector
Line output for induction loop, 600 mV RMS.
Buttons
Reset button
The reset button has multiple functions. For more information, see:
Clean your device
You can clean your device with lukewarm water.
- Harsh chemicals can damage the device. Don’t use chemicals such as window cleaner or acetone to clean your device.
- Avoid cleaning in direct sunlight or elevated temperatures, since this can cause stains.
Use a can of compressed air to remove dust and loose dirt from the device.
If necessary, clean the device with a soft microfiber cloth dampened with lukewarm water.
To avoid stains, dry the device with a clean, nonabrasive cloth.
Troubleshooting
Reset to factory default settings
You can reset the device to factory default settings through the web interface, or using the RESET button.
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to the factory default values.
- Use the web interface:
Go to System > Maintenance.
Click Reset Configuration.
- Use the RESET button:
Press and hold the RESET button.
Wait for the following to occur before you release the button.
The red and green LEDs turn on at the same time and you hear the acoustic signal . This takes approximately 15 to 35 seconds.
The red LED turns off and you hear the acoustic signal . This takes approximately another 3 seconds.
The green LED turns off and the red LED turns on again, and you hear the acoustic signal . This takes approximately another 3 seconds.
The red LED turns off and you hear the acoustic signal . This takes approximately another 3 seconds.
Release the RESET button.
Restart the device
You can restart the device without changing the configuration in three different ways:
- Use the web interface:
Go to System > Maintenance > System.
Click Restart Device.
- The restart can take some time. When complete, the device shows the home screen on the display.
- Use the device display:
Go to Settings > Advanced settings.
Enter your code to access the advanced settings.
You can set the access code for the advanced settings in the device’s web interface. For more information, see Display.
Tap Restart Device.
To confirm, tap RESTART.
- Use the reset button:
Press the RESET button shortly, approximately 1 second.
Contact support
If you need more help, go to axis.com/support.