AXIS Camera Station Edge

About

AXIS Camera Station Edge is a video management solution for small to medium-sized surveillance systems. It simplifies monitoring, recording, and managing video feeds from Axis network cameras. To check which products work with AXIS Camera Station Edge, see Compatible products.

Access options

Windows client
provides access to recordings, live video, logs, and configuration. You can install the client on any computer, enabling remote viewing and control from anywhere on the internet or corporate network.
Web client for AXIS Camera Station
provides access to AXIS Camera Station Edge recordings and live video in your web browser. For more information, see Web client for AXIS Camera Station user manual.
AXIS Camera Station Edge mobile app
provides access to recordings and live video on multiple systems. You can install the app on Android and iOS devices and enable remote viewing from other locations.

System recommendations

  • OS: Windows 11

  • CPU: Intel Core i5

  • RAM: 4 GB

  • Graphics card: 256 MB onboard video memory

  • Graphics card driver: Always use the latest version

  • Network: 100 Mbps

  • Internet access is required during system setup and management (live and recorded video available offline)

  • Uninterruptible Power Supply (UPS)

  • Mobile devices: iOS 15 or Android 8.1

Note

If you’re using AXIS Companion Classic and want to upgrade to the latest version, see Transition to AXIS Camera Station Edge.

Solution overview

A. Client connection to Axis Cloud Services

B. Device connection to Axis Cloud Services

C. Local connection to device (discovery, initial setup and emergency offline mode)

D. Peer-to-peer connection between client and device

E. RTSP over HTTP(S) recording on recorder

F. Axis Cloud Connect

G. Client LAN

H. Local network

A - Client connection to Axis Cloud Services

URL

  • *.connect.axis.com

  • *.axis.com

  • aiuktg4ql1eax-ats.iot.eu-west-1.amazonaws.com

  • iot.eu-west-1.amazonaws.com

  • *.vms.axis.cloud

Ports

  • 443(TCP)

  • 34500(UDP)

Protocol

HTTPS

Direction

Outgoing

Description

Connection from clients to Axis Cloud Connect Services

B - Device connection to Axis Cloud Services

URL

  • *.connect.axis.com

  • *.axis.com

Ports

  • 443

  • 5349

Protocol

  • TCP

  • HTTPS

  • DTLS (UDP and TCP)

Direction

Outgoing

Description

Connection from devices to Axis Cloud Connect Services.

C - Local connection to device (discovery, initial setup and emergency offline mode)

URL

Local network

Ports

  • 80

  • 443

  • 1900

  • 5353

Protocol

  • HTTP

  • HTTPS

  • RTSP Over HTTP(S)

  • Bonjour

Description

Data transfer (between client and devices)

Unicast discovery

Multicast discovery

D - Peer-to-peer connection between client and device

URL

Peer to Peer (P2P)

Ports

49152–65535

Protocol

DTLS (UDP and TCP)

Direction

Outgoing

Description

Based on WebRTC standard.

For WebRTC TURN to work correctly, allow outgoing connections on port 49152-65535 to the WebRTC TURN server on address *.turn.prod.webrtc.connect.axis.com

E - RTSP over HTTP(S) recording on recorder

URL

Local network

Ports

554

Protocol

TCP

Direction

On local network

Description

Recording on AXIS S30 Series using RTSP to camera.

Site scalability

A site is a single point of entry to a surveillance solution, for example all cameras in a store. You can keep track of several sites through a single My Axis account.

Each site can support up to 150 devices. Staying within this limit helps maintain reliable operation across all connected devices. For larger deployments, we recommend splitting devices across multiple sites.

Get started

Register a My Axis account

  1. Register a My Axis account at axis.com/my-axis/login.

  2. Choose one of the multi-factor authentication (MFA) methods Authenticator App (TOTP) or Email and follow the on-screen instructions. MFA is a security system that adds another layer of verification to ensure the user’s identity.

Install the hardware

Before you install the hardware:

  • Make sure you have internet access.

  • Make sure your computer and the devices you are going to install are connected to the same network.

  • Hard reset any devices that were previously used in another system.

Use an AXIS Surveillance Card as recording device

  1. Insert an AXIS Surveillance Card into the devices you wish to record from.

  2. Connect your Axis devices to your network.

  3. Wait a few minutes for the devices to boot up before proceeding.

Use an AXIS S30 Series Recorder as recording device

  1. Connect the AXIS S30 Series Recorder to your network through the LAN port.

  2. Connect your Axis devices to the recorder's PoE ports.

  3. Connect the power supply to the recorder.

  4. Wait a few minutes for the recorder and devices to boot up before proceeding.

CAUTION

Keep the recorder in a well-ventilated environment and with plenty of empty space around it to avoid overheating.

You can find more information about the recorder, such as power requirements and how many devices you can connect, on the recorder’s support page on axis.com.

Install the desktop app

  1. Go to axis.com/products/axis-camera-station-edge and click Download to download AXIS Camera Station Edge for Windows.

  2. Open the setup file and follow the setup assistant.

  3. Sign in with your My Axis account.

Create a site

  1. Start the AXIS Camera Station Edge desktop app.

  2. Sign in with your My Axis account.

  3. Click Create new site and give the site a name.

  4. Click Next.

  5. Select the devices you want to add to your site.

  6. Click Next.

  7. Select storage.

  8. Click Next.

  9. Click Install and wait while AXIS Camera Station Edge configures the devices.

    The configuration can take several minutes.

When the installation is done:

  • All Axis devices in the system have the latest firmware.

  • All devices have a password.

  • Recording using the default settings is active.

  • You can use remote access.

Configure recording and image

AXIS Camera Station Edge configures continuous recording for a camera when you add it to the system. See Configure continuous and scheduled recording. In addition to that:

  • For cameras with AXIS Object Analytics, we set up event-based recording with AXIS Object Analytics for any object type. See Configure Object analytics for more information.

  • For cameras without AXIS Object Analytics, we set up event-based recording with video motion detection. See Configure Video Motion Detection for more information.

Note

We recommend that you filter out irrelevant motion in the scene using the short-lived, swaying, and small objects filters. Using exclude areas helps further limit unwanted events.

To adjust the image settings:

  1. Go to > Cameras > Image.

  2. Select the camera you want to adjust.

  3. You can control the image by adjusting settings like:
  • Appearance

  • Exposure

  • Overlays

  • Day & night

  • Privacy mask

  • Focus & zoom

Daily use

Access your devices

  1. Sign in to AXIS Camera Station Edge on a computer or a mobile device using your My Axis account.

    1. To access your devices in the Web client for AXIS Camera Station, go to My Systems. Before you can access your devices in My Systems, you must add them to the connected services. Read the My Systems user manual on axis.com for more information.

  2. Enter the site that contains your devices.

Add a user

  1. Go to > Users.

  2. Click Add...

  3. Type an email address and select an access level.

  4. Click OK.

  5. The user receives an email with instructions on how to get started. The final step is to accept the invitation.
  6. Note

    If you add a user who doesn’t have a My Axis account, the user will be asked to create an account.

  7. The following access levels are available:
  8. Administrator
    Full access
    Operator
    Can access recordings and live view, but can’t make any changes to the site
    Viewer
    Can only access live view

Accept an invitation

When you receive an invitation to a site, you must first accept the invitation before accessing the site.

  1. Go to > Invitations.

  2. Click Accept.

  3. Click Close when you’re done.

Add a device to your site

  1. Connect the Axis device to your network using a PoE port on your recorder or an external PoE switch.

  2. Go to > Cameras > Overview.

  3. Click Add devices.

  4. Select the device you want to add to your site.

  5. Click Next.

  6. Enter a password. Use this password to access the web interface of your device or offline mode in AXIS Camera Station Edge mobile app.

  7. Click Next.

  8. Click Install and wait while AXIS Camera Station Edge configures the device.

    The configuration can take several minutes.

View live video

  1. Go to .

  2. Select the camera you want to view.

    1. To view live and recorded video in the Web client for AXIS Camera Station, go to My Systems. Before you can access your devices in My Systems, you must add them to the connected services.

Create split views

  1. Go to .

  2. Click Add view.

  3. Under Add a split view, select the size of the grid.

  4. Enter a name for the split view.

  5. Drag and drop the cameras onto the grid.

  6. Click OK.

View live video in a grid
  1. Go to .

  2. Click Split views and select one of your split views, or click Default views and select a predefined one.

Create sequence views

  1. Go to .

  2. Click Add view.

  3. Click Add a sequence view.

  4. Enter a name for the sequence view.

  5. Drag and drop your cameras onto the designated area.

  6. Select a dwell time for each camera to decide how long you want to display the image.

  7. Click OK.

View live video in a sequence
  1. Go to .

  2. Click Sequence views, and select one of your sequences.

Play a recording

  1. Go to .

  2. Select a camera.

  3. Use the timeline and calendar to find the recording.

  4. Scrub to the desired time and click Play. To change the playback speed, hover the play button and scroll the mouse wheel.

Save a recording

  1. Go to > .

  2. Select which device to save a recording from.

  3. Select start and end times for the recording.

  4. Save the recording to the preselected location.

  5. To save to a USB drive on an AXIS S30 Series Recorder, select the Save to recorder USB checkbox.

Play a saved recording

To play a saved recording, open it with AXIS File Player.

When you save a recording, the AXIS File Player will be saved in the same folder. The AXIS File Player has a timeline showing what time the recording was made.

Validate a saved recording

You can validate a recording to confirm that the timestamp and images have not been manipulated after the recording was first saved. For this purpose, a digital signature will be included in the file when you save a recording. You can add a password to the digital signature for increased security.

  1. To protect your digital signature with a password when saving a recording:
  2. Go to > Settings > File.

  3. Under Video format, select Windows Media Format (.asf).

  4. Select Show digital signature options when saving recordings.

    Next time you save a recording, the Digital signature window appears, which allows you to select a password for the signature.

  1. Validate a recording:
  2. Open the saved recording with AXIS File Player.

  3. Click Tools and select Verify digital signature.

  4. Enter the password, if a password was added to the signature, and click OK.

    A window appears to inform whether or not the recording is valid.

Store your recordings in the cloud

AXIS Camera Station Cloud Storage offers a way to store your recordings in the cloud. For information on how to configure AXIS Camera Station Cloud Storage, see the Cloud Storage user manual.

Take a snapshot

  1. Take a snapshot from live view:
  2. Go to

  3. Click

  1. Take a snapshot from recordings:
  2. Go to

  3. Use the timeline and calendar to find the recording.

  4. Select the camera in the timeline and move the playback marker to the desired time.

  5. Click to start investigation mode.

    • Investigation mode allows you to step through the recorded video, frame by frame, to find the exact moment when an incident happened and take a snapshot from that moment.

  6. To find the incident, click on the thumbnails to step 30, 15, 5 or 1 frames backward (top panel) or forward (bottom panel). You can also move the slider.

  7. When satisfied, click to take a snapshot.

    • For most cameras the snapshot will contain the entire camera image, regardless of the zoom level. For cameras with a dewarped image, the snapshot will be the zoomed-in image.

  1. Change the location of your saved snapshots:
  2. Go to > Settings > File.

  3. Change the location under Snapshots.

View events

You can view a list of events that have been detected by your devices.

  1. Click to see the list of events.

  2. Click on a specific event in the list to see a recording of it.

  3. Right-click on a specific event in the list and select Go to live view to go to the live view of the device that triggered it.

To see events in the list and get notifications when they occur, you need to set up event notifications.

Example

A receptionist pushes a panic button. An operator is notified and views the event.

Configuration

Configure the video quality

You can configure the video quality to suit your image quality requirements and bandwidth usage. Video quality settings affect motion recording, continuous recording and the live view.

  1. Go to > Cameras > Video quality.

  2. Select the camera you want to configure.

  3. Edit the Resolution and/or the Frame rate in the high or low profile.

  4. Click Apply to save.

Configure motion recording

AXIS Camera Station Edge configures continuous recording automatically for a device when you add it to your system. In addition to continuous recording, we recommend using either of the following:

  • For cameras with AXIS Object Analytics, we recommend using object analytics to trigger motion recordings. See Configure Object analytics.

  • For cameras without object analytics, we recommend using continuous recording with notifications based on video motion detection. See Configure Video Motion Detection.

Configure Object analytics

  1. Go to > Recording settings > Motion recording.

  2. Select the camera you want to use Object analytics on.

  3. Select Enable motion recording.

  4. Select Object analytics.

  5. Click Apply.

  6. Click Motion settings to configure your scenarios. See the AXIS Object Analytics user manual on axis.com for more information.

Configure Video Motion Detection

For cameras without object analytics, we recommend using continuous recording with event notifications based on Video Motion Detection.

  1. Send event notifications based on motion detection to your AXIS Camera Station Edge desktop app:
  2. Go to > Events > Video Motion Detection.

  3. Set up a schedule.

  4. Under Activation, select the devices you wish to get a notification from.

  1. If the motion detection is triggered too often, you can adjust the settings to ignore parts of the view or certain types of events.
  2. Go to > Recordings settings > Video motion detection.

  3. Select the camera you want to adjust.

  4. Select which part of the camera view to include or exclude during motion detection.

    • Edit the predefined area to include during motion detection.

    • Select Exclude areas and edit the area to exclude from motion detection.

    • Note

      For some camera models you can only add rectangular shapes, and for others you can add polygons.

  5. Expand Advanced to adjust the settings of the filters.

    • Small objects filter: Ignore small objects, such as animals.

    • Swaying objects filter: Ignore objects that only move within a short distance, such as trees or flags that move when it is windy.

    • Note

      The swaying objects filter is not available for all camera models.

    • Short-lived objects filter: Ignore objects that only appear briefly in the image, such as light beams from passing cars or fast-moving shadows.

To turn on event notifications in AXIS Camera Station Edge mobile app, see Turn on notifications.

If you want to turn off continuous recording and only record when motion is detected, see Record only when motion is detected.

Record only when motion is detected

If you don’t want to use continuous recording as recording method in your AXIS Camera Station Edge system, you can configure AXIS Camera Station Edge to only record when motion is detected.

  1. Go to > Cameras.

  2. Turn off Continuous recording for your devices.

  3. Turn on Motion detection for the device/s of your choice.

For more information about motion detection, see Configure Video Motion Detection.

Add intercoms

Add intercoms to your video surveillance system to be able to answer calls from your desktop or mobile app, and to unlock doors.

Note

To unlock a door, your intercom must be properly connected to the door’s electronic lock. The documentation for your intercom contains information about how to make this connection correctly. To find the documentation for your intercom, go to axis.com/products/axis-network-intercoms

Adjust the output gain

You can adjust the output gain for the intercom ringtone and calls.

  1. Go to > Cameras > Intercom.

  2. Select the intercom you want to adjust.

  3. Adjust the number of dB under Output gain.

  4. Click Apply.

Manage call timeout

You can decide how long an unanswered call should ring before it’s automatically declined.

  1. Go to > Cameras > Intercom.

  2. Select the intercom you want to adjust.

  3. Adjust the number of seconds under Calling timeout.

  4. Click Apply.

Adjust unlock duration

You can decide how long a door should remain unlocked after you open it through AXIS Camera Station Edge.

  1. Go to > Cameras > Intercom.

  2. Select the intercom you want to adjust.

  3. Edit the number of seconds under Unlock duration.

  4. Click Apply.

Change the ringtone

  1. Go to Configuration > Customize.

  2. Use the default ringtone, or upload your own ringtone.

Add network speakers

Add speakers to your video surveillance system to improve the security on your premises by using event-triggered announcements and direct callouts.

Note
  • For information about how to adjust speaker volume and use event-triggering, see the user manual for your speaker. You can find the user manual on the product’s support page on axis.com or on help.axis.com.
  • If you want to use multiple speakers, use AXIS Audio Manager Edge to group them in zones. You can find the user manual for AXIS Audio Manager Edge on the support page or on help.axis.com.
  • For information about how to use Axis network speakers to play pre-recorded announcements in AXIS Camera Station Edge, see the How to article on axis.com/products/axis-camera-station-edge/support.

Send live announcements

In AXIS Camera Station Edge, a push-to-talk function makes it possible to send live announcements to one or several speakers.

  1. Send an announcement to a speaker:
  2. Go to and select the camera of your choice.

  3. Select your speaker.

  4. Press and hold the mic icon to activate the microphone.

  5. When you have sent your announcement, release the mic icon.

If you want to send an announcement to multiple speakers, use AXIS Audio Manager Edge to group your speakers and add them to a zone before you send your announcement.

Note

You can find the user manual for AXIS Audio Manager Edge on the product’s support page or on help.axis.com.

Add strobe sirens

Add strobe sirens to your video surveillance system to improve the security on your premises by using event-triggered signals and alarms.

Note

Configure continuous and scheduled recording

Continuous recording saves images continuously and requires more storage space than other recording options.

Note

AXIS Camera Station Edge uses motion recording with AXIS Object Analytics (high profile) and continuous recording (low profile) by default. For cameras without AXIS Object Analytics, continuous recording (high profile) is default.

  1. Go to > Recording settings > Continuous recording.

  2. Select the camera you want to configure.

  3. Select Enable continuous recording.

  4. Select your preferred video quality.

  5. Select Always on if you want to record all the time.

  6. Or, select Schedules and select one or more of the existing schedules if you want to record only during specific hours. See Create and edit schedules for more information.

  7. Click Apply.

Create and edit schedules

AXIS Camera Station Edge has some predefined schedules that lets you record only during certain hours. You can edit these schedules or create your own schedules. When you create or edit a schedule for a camera, the changes apply only to that camera.

To edit a schedule:

  1. Go to > Recording settings > Continuous recording.

  2. Select the camera you want to edit a schedule for.

  3. Select Schedules.

  4. Click the row of the schedule you want to edit and click Edit....

  5. Edit the schedule and click OK to save it.

To create a new schedule

  1. Go to > Recording settings > Continuous recording.

  2. Select the camera you want to create a new schedule for.

  3. Select Schedules.

  4. Click New....

  5. Edit the new schedule and click OK to save it.

Set up notifications

You can configure AXIS Camera Station Edge to send notifications to your desktop and mobile app.

Activate offline mode

If you activate offline mode, you can use AXIS Camera Station Edge even without an internet connection, although some features will be limited. You will have access to Live view and Recordings, but not the Configuration menu to make changes to your site.

To activate offline mode:

  1. Go to > Site.

  2. Turn on Offline mode.

Note
  • The site must be online when you turn on offline mode. Each Windows user must turn on offline mode for their clients.
  • Offline mode is not intended for permanent use. Connect your AXIS Camera Station Edge system to the internet at least every three months to update the firmware and certificates of your devices.
  • The computer that accesses the site in offline mode should be connected to the same subnet as the devices. You can’t use offline mode if your AXIS Camera Station Edge client is connected to the internet.
  • The mobile app will use the same password as was set for the device when the site was created.
  • You will not be able to get a full system report without internet connection.
  • For sites that will be used mostly offline, we recommend you to set them up with static IP or DHCP reservation.

Advanced settings

You can access the advanced settings in device’s web interface.

Note
  • We recommend that only experienced users configure the advanced settings.
  • AXIS Camera Station Edge doesn’t support all options in the advanced settings.
  • AXIS Camera Station Edge supports installing third-party ACAP applications only through advanced settings, not when you access the device directly using its IP address.

To access advanced settings:

  1. Go to > Cameras > Overview.

  2. Open the context menu for the camera you want to access.

  3. Click Advanced settings....

The device’s web interface opens in an embedded browser.

Maintenance

Device management

Replace a device in your site

If you need to replace a device that is connected to a recorder, you may want to save the recordings before removing and replacing the device. Once the device has been removed from the site, the recordings will no longer be available in the Recordings area in AXIS Camera Station Edge.

  1. Save your recordings:
  2. Go to > .

  3. Select which device you want to save recordings from.

    AXIS Camera Station Edge can save up to 24 hours of recorded material at a time.

  1. Remove the device:
  2. Go to > Cameras.

  3. Click > Remove next to the device you want to remove.

  4. In the dialog that appears, select Remove recordings from recorder.

    If you do not select this option, the recorder will not free up the associated recording slot, and other devices will not be able to connect to the same slot.

To add a replacement device, see Add a device to your site.

Remove a device from your site

  1. Go to > Cameras or > Other devices.

  2. Click > Remove next to the device you want to remove.

  3. Click OK.

    If the device is connected to a recorder, you need to select if you want to remove the recordings from the recorder.

Note

AXIS Camera Station Edge resets the device to factory settings when you remove it from the site.

Hard reset a device

Note
  • A hard reset will not affect your recordings.
  • A hard reset will reset all the settings, including the IP address.
  1. Select the device you want to hard reset and remove it from the site.

    See Remove a device from your site.

  2. Disconnect the power from the device.

  3. Press and hold the control button on the device, and then reconnect the power.

    Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

  4. Release the control button.

    The process is complete when the status LED indicator turns green.

    The product has now been reset to the factory default settings.

  5. Add the device to the site again.

    See Add a device to your site.

Recorder management

Replace a recorder in your site

To replace a recorder in your site:

  1. Go to > Recorders.

  2. On the recorder you want to remove, click > Remove.

  3. In the Remove device dialog, click OK to continue removing the recorder.

  4. In the Removing device dialog, click Yes to confirm that you’re deleting all recordings for the connected cameras.

  5. Go to Cameras.

  6. Click Communication error for each camera to repair the connection.

  7. Add the new recorder to the site. See Add a device to your site for more information.

  8. Go to Cameras > Storage and select the new recorder for each camera.

Note

If you have devices with AXIS OS version 9.80 or earlier, you must remove them from the site and add them back to be able to select a new recorder.

Remove a recorder from your site

Note

Before you can remove a recorder, you need to change the storage option of the devices that are connected to it.

  1. Change the storage option:
  2. Go to > Cameras > Storage.

  3. Select the device you want to change.

  4. Select No storage.

  5. Click Apply.

  1. Remove the recorder:
  2. Go to > Recorders.

  3. On the row of the recorder you want to remove, click > Remove.

  4. Click OK.

Hard reset a recorder

Important

Move the recorder carefully while it’s switched on. Sudden moves or shocks may damage the hard drive.

Note
  • A hard reset will reset all the settings, including the IP address.
  • A hard reset will not remove your recordings.
  • A hard reset will not remove the encryption password.
  1. Switch off the recorder:

    Press the power button on the front of the recorder for 4-5 seconds until you hear a beep.

  2. Wait until the recorder is switched off, then turn it over to access the control button.

  3. Press and hold the control button. Press and release the power button to start the recorder. Release the control button after 15-30 seconds when the LED indicator flashes amber.

  4. Carefully put the recorder back in its place.

  5. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90

  6. Reset your devices connected to the recorder.

When you add your recorder to a site after a hard reset, you will be asked to type your encryption password to unlock the recorder, or to click Format disk to set a new password.

Software updates

AXIS Camera Station Edge supports automatic software updates for your devices. To learn more about automatic device software updates, read the AXIS Camera Station Edge Automatic Software Updates guide.

The mobile app

With AXIS Camera Station Edge mobile app, you can access your devices and recordings from anywhere. You can also get notifications when suspicious events occur, or when someone calls from an intercom.

Overview

The mobile app contains many of the features and settings that are available in the desktop app. Use these four tabs to access and make changes to your sites.

  • Video: Where you access the live view and recordings of your devices, switch sites if you have access to more than one, or create new sites.

  • Events: Where you find the list of events that have been detected by your devices. Click on a specific event to see a recording of it.

  • Devices: Where you access the settings of your devices. For example, you can upgrade the firmware, change the recording method and add or remove a device.

  • More...: Where you manage users and notifications, change the theme or get help if you run into issues.

Install the mobile app

For Android

Click Download or scan the following QR Code®.

For iOS

Click Download or scan the following QR Code.

Open the AXIS Camera Station Edge mobile app and log in with your Axis credentials.

If you don’t have a My Axis account, you can go to axis.com/my-axis to register a new account.

QR Code is a registered trademark of Denso Wave Incorporated in Japan and other countries.

Add a device in the mobile app

Note

Make sure your mobile is connected to the same network as your devices and the computer with the desktop app installed.

  1. Go to Devices.

  2. Click .

  3. Select the devices you want to add.

  4. Click Next.

  5. Enter a password.

    Use this password to access the webpages of the devices or offline mode in the mobile app.

  6. Click Next and wait while AXIS Camera Station Edge configures the device.

    The configuration can take several minutes.

Create a site in the mobile app

Note

Make sure your mobile is connected to the same network as your devices and the computer with the desktop app installed.

  1. Log in to your My Axis account.

  2. If you have sites associated with your My Axis account: Click on the site name in the top left corner.

    If you don’t have sites associated with your My Axis account: Click Welcome in the top left corner.

  3. Click .

  4. Click Next.

  5. Name your site and click Next.

  6. Select the devices you want to add to your site and click Next.

  7. Enter a password for your devices.

    Use this password to access the webpages of your devices or to access offline mode in the mobile app.

  8. Click Next.

  9. Verify that the site details and devices you have added are correct and click Next.

  10. Wait while AXIS Camera Station Edge configures the devices.

    The configuration can take several minutes.

Turn on notifications

You can get notifications to your mobile app when different events occur, for example when motion is detected, or when someone calls from an intercom.

To turn on notifications:

  1. In the AXIS Camera Station Edge Windows application, go to Configuration > Events.

  2. Under Activation, turn on notifications for all or individual devices.

  3. In your mobile device’s notification settings, turn on notifications for the AXIS Camera Station Edge mobile app.

  4. Open the AXIS Camera Station Edge mobile app.

  5. Go to More > > Notifications.

  6. Select the notifications you want to turn on or off.

Troubleshooting

We have designed AXIS Camera Station Edge for new or used devices with factory settings. Before you add devices previously used in other systems to your site, always perform a hard reset. Modifications of device settings that are unavailable in AXIS Camera Station Edge can sometimes affect your system and impact performance.

Furthermore, always make sure that your AXIS Camera Station Edge client and Axis devices are updated with the latest software and firmware updates.

Technical issues and solutions

Site creation

No devices are detected

Check that your devices have power and are connected to the same subnet as your computer.

The devices are not supported

Older Axis devices with an AXIS OS that can’t be updated to version 5.50 or later are not supported.

Communication errors

AXIS Camera Station Edge couldn’t contact the device. Possible reasons and solutions:

  • Unstable connection to the internet. Make sure you have internet connection and try again.

  • The device is unavailable on the network after restarting, restoring or upgrading the AXIS OS version. Close the wizard and wait a few minutes before starting it again to give it enough time to reboot.

  • The device doesn’t have the correct settings, which prevents AXIS Camera Station Edge from communicating with the device. Close the wizard, hard reset the device and start the wizard again.

  • The use of VPN or additional network security features block the connection to Axis services. Make sure that required addresses are excluded from inspection and allowed by the firewall. For more information, see Solution overview.

Login

The username or password is incorrect

The username and password combination is not valid.

The site is not available

  • Make sure your computer with the AXIS Camera Station Edge client is connected to the internet.

  • Check that no firewall or antivirus software is blocking the internet connection.

  • Check status.axis.com for incidents or scheduled maintenance of Axis services.

My Axis account issuesRefer to the online FAQ: https://auth.axis.com/user-center/faq
Live view

There is no video

  • Make sure your system follows the recommendations listed in the System recommendations.

  • Make sure your graphics card is updated with the latest driver.

The video is lagging

  • Make sure your system follows the recommendations listed in System recommendations.

  • Make sure your graphics card is updated with the latest driver.

  • You’re using AXIS OS 5.50 or 1.65. On these versions, performance can be affected in certain settings, especially when multiple clients, including audio, are connected.

  • Use the default settings of continuous recording instead of video motion detection. If performance issues persist, adjust the following settings to reduce the load on the device:

    1. In AXIS Camera Station Edge, go to > Cameras > Video quality.

    2. Select the camera you want to configure.

    3. Lower the camera resolution of the live and recorded video.

    4. Lower the frame rate (FPS) of the live and recorded video.

No contact

The device can’t be accessed on the network. Check that your devices have power and internet connection.

Unable to retrieve stream

Make sure that you don’t request too many streams from the cameras. See the troubleshooting section in the user manual of each individual camera at help.axis.com.

Configuration workspace

Communication error

The connection to the device is lost. Click the provided link to let AXIS Camera Station Edge attempt to restore it. Make sure that the device is online with valid network settings.

Configuration error

The device has invalid network settings or is configured incorrectly. Click the provided link to let AXIS Camera Station Edge attempt a repair. If unsuccessful, remove the device from your site, perform a hard reset, and add it again.

No contact

The device is no longer available on the network. Check that the device or recorder has power and internet access.

Storage error

The device is unable to contact the recorder. Check that IPv6 is enabled on your devices, as AXIS Camera Station Edge uses IPv6 for communication.

Connected services

Can’t enable connected services

To enable connected services, your device needs to have AXIS OS 11.11 or later. If your device has a version between AXIS OS 6.50 and 11.10, you can still connect using the AXIS S30 Recorder Series as a bridge, provided you set it as the recording source.

The following devices aren’t compatible with connected services, regardless of their AXIS OS version:

  • AXIS Companion Recorder

  • AXIS Companion Eye Mini

  • AXIS Companion Dome Mini

  • AXIS Companion Bullet Mini

  • AXIS C1310-E Network Horn Speaker

  • AXIS C1410 Network Mini Speaker

  • AXIS A8105-E Network Video Door Station

Storage and recordings

Storage error

There are issues with the recording media, for example a missing SD card, faulty disk or incorrect configuration.

  • Go to Configuration in AXIS Camera Station Edge and refresh the connection.

  • Check that your recording media doesn’t report any errors. See the user manual for your recording device for more information. You can find the user manual at help.axis.com.

Can’t access the recorder

The recorder is offline. Make sure it has power and internet connection.

The option to change storage in Configuration > Cameras > Storage is locked.

The current storage is being used as a bridge device. To replace a recorder, see Replace a recorder in your site.
Intercoms

Intercom calls are not coming through

Check that your client (computer or mobile phone) has internet connection.

Can’t unlock the door

Make sure the intercom is correctly wired and configured. See the user manual for your intercom for more information. You can find the user manual at help.axis.com.

The mobile app

There are no notifications

Make sure you have turned on notifications in your mobile phone and in the app. See Turn on notifications for more information.

I can’t reach my site remotely

  • Make sure you have the latest AXIS Camera Station Edge.

  • Check that your mobile phone has internet connection via the mobile network or Wi-Fi.

  • Log out from your Axis account and log in again to make sure you are correctly authenticated.

I get an error when creating a new site with the mobile app

  • Make sure that both the devices and the mobile app are connected to the same network.

  • Reset the devices to their factory defaults, log out of the mobile app and then log back in before attempting to create a site again.

Contact Axis support

If you've tried troubleshooting without success or can't find a solution to your problem, contact Axis Support for assistance.

  1. Save a system report:
  2. In AXIS Camera Station Edge, go to > Save system report.

  3. When you register a new case at Axis Helpdesk, attach the system report.

Transition to AXIS Camera Station Edge

AXIS Companion Classic has been replaced with AXIS Camera Station Edge as the default video management software included with Axis devices, improving both functionality and security.

Requirements for upgrade

If you’re already using AXIS Companion Classic and want to upgrade to the latest version, read through the table below to confirm that your devices meet the requirements.

AXIS Camera Station EdgeAXIS Companion Classic
Supported products
  • AXIS Companion IP cameras

  • AXIS Camera Station Edge solutions that include an AXIS S30 Series Recorder support Axis cameras and encoders with AXIS OS 6.50 or higher. AXIS Camera Station Edge solutions that don’t include an AXIS S30 Series Recorder support Axis cameras and encoders with AXIS OS 8.40 and higher.

  • AXIS Companion Eye mini L, AXIS Companion Bullet mini LE and AXIS Companion Dome mini LE are only supported if they are connected to an AXIS Companion Recorder.

  • AXIS Companion IP cameras

  • Axis network cameras and encoders with AXIS OS 5.50 and higher.

Storage media
  • AXIS Surveillance Card

  • AXIS Companion Recorder

  • AXIS S30 Recorder Series

  • No third-party NAS support

  • Axis SD card

  • AXIS Companion Recorder

  • AXIS S30 Recorder Series1

  • Selected third-party NAS devices

Multi-user supportYesNo
Alert notificationsYesNo
Remote system managementYesNo
Internet accessRequired during system setup and management. Live and recorded video available offline.Not required

1 For information about limitations, see the technical paper ‘Disclaimer - AXIS S3008 and AXIS Companion Classic’ on axis.com/products/axis-camera-station-edge/support