Web client for AXIS Camera Station - User manual

About the web client

The web client gives access to AXIS Camera Station Edge and AXIS Camera Station Pro recordings and live video in your web browser. Choose to access the system on a private network using the AXIS Camera Station Pro web client or access your system from anywhere with the AXIS Camera Station Cloud web client.

AXIS Camera Station Cloud web clientAXIS Camera Station Pro web client
Use caseAllows an organization operator or administrator to view live and recorded video from any system within your organization, from anywhere on the internet.Allows an AXIS Camera Station user to view live and recorded video from a system on a private network.
ConfigurationIn general, there's no need for any network configuration. However, our services include monthly 300 GB of relay data and organization. We recommend enabling peer-to-peer video transfer if your usage exceeds the data limit.Using the appropriate network configuration, you can use the AXIS Camera Station Pro web client to access a server over the internet.
User managementMy Axis users with permissions configured in User management in My Systems. All users have access to all systems within the same organization.The same Windows users and groups with the same permissions configured in the AXIS Camera Station system.
UpdatesThe web servers run on Axis cloud servers and always have the latest features and updates.The web server runs on the same server as your main AXIS Camera Station recording server. Each new version of AXIS Camera Station Pro also includes updates for the web client.

Client system recommendations

Browsers –
ChromeTM version 56 and later, EdgeTM version 79 and later, Safari® version 11 and later
CPU –
Intel Core i5
RAM –
4 GB
Graphics card –
256 MB onboard video memory
Graphics card driver –
Always use the latest version
Network –
100 Mbps
Internet access - Required for AXIS Camera Station Cloud web client –
100 Mbps
File player for exported video –
Supported web browsers and VLC

Access your system

The way you access your system differs depending on whether you’re connecting to a server on your private network with the AXIS Camera Station Pro web client, or through the cloud with the AXIS Camera Station Cloud web client.

AXIS Camera Station Pro web client

Before you access your AXIS Camera Station server on your private network using the AXIS Camera Station Pro web client, we recommend that you install the AXIS Camera Station root certificate. See Install the root certificate.

To access the web client:

  1. Open a web browser and enter https://[address].

  2. Sign in using your AXIS Camera Station Pro account.

[address] is the IP-address or server name for the AXIS Camera Station Pro server.

If you’re connecting to a server on the same computer as the client, you can use the local host IP 127.0.0.1.

Install the root certificate

The AXIS Camera Station root certificate ensures a secure communication between the web client and the AXIS Camera Station server. To install the certificate:

  1. Open AXIS Camera Station Pro.

  2. Go to Configuration > Security > Certificates.

  3. Under Certificate authority, click Export….

  4. Save the certificate to a location you can access from the client computer.

  5. Open (double-click) the certificate file on the client computer and click Install Certificate....

  6. Select Local Machine.

  7. Click Next.

  8. Click Yes.

  9. Select Place all certificates in the following store.

  10. Click Browse….

  11. Select Trusted Root Certification Authorities.

  12. Click OK.

  13. Click Next.

  14. Click Finish.

AXIS Camera Station Cloud web client

Before you can access your AXIS Camera Station server using the AXIS Camera Station Cloud web client for the first time, you must register your system with an organization. See Register your system with an organization.

Read more about organizations in the My Systems user manual.

To access the web client:

  1. Go to https://acs.mysystems.axis.com.

  2. Sign in using your My Axis account.

Register your system with an organization

  1. Open AXIS Camera Station Pro.

  2. Go to Configuration > Connected services > Management.

  3. Click Register and follow the onscreen instructions.

  4. Go to Configuration > Connected services > Management.

  5. Turn on Synchronize system.

Manage user roles and permissions

AXIS Camera Station Cloud web client

The AXIS Camera Station Cloud web client uses My Axis users with permissions configured in user management in My Systems. In user management, you can invite users to different roles and accept invitations. See Invite users and Accept an invitation for more information.

The user roles and permissions are configured on the organization level. For example, if you assign the operator role to a user, that user can access video from any site within the organization.

Invite users

To invite users, go to User management in My Systems. For more information about inviting users in My Systems, see the My Systems user manual on axis.com.

Accept an invitation

To accept an invitation, go to User management in My Systems. For more information about accepting invitations in My Systems, see the My Systems user manual on axis.com.

AXIS Camera Station Pro web client

The AXIS Camera Station Pro web client uses the same Microsoft Windows users and groups with the same permissions configured in AXIS Camera Station system. See Configure user permissions in the AXIS Camera Station user manual for more information.

Use the web client

View live video

  1. Click Sources to open the pane with cameras and views.

  2. Select the source you want to view live video from.

The pulsating green status indicator shows you that you’re watching live video.

View recordings

  1. Click Recordings to open the list of recordings.

  2. Click to select the date you think the event occurred.

  3. Select a recording from the list to view it.

The red status indicator shows you that you’re watching recorded video.

Download a recording

  1. Select the recording you want to download.

  2. Click .

  3. Click Download. The web browser saves the recording to your download folder.

Share a recording

You can copy a recording link to your clipboard and then send it to someone within your organization.

  1. Open the recording you want to share.

  2. Go to the point in the recording that you want to share.

  3. Click to copy the link to your clipboard.

  4. Paste the link in your message.

Select a stream profile

A stream profile is a group of settings that affect the video stream, such as resolution, video format, frame rate, and compression. To change the stream profile for a camera:

  1. Select the camera.

  2. Open the context menu .

  3. Click Stream profiles.

  4. Select one of the available stream profiles.

High –
Optimized for the highest quality and resolution.
Medium –
Optimized to balance high quality with performance. Only available for AXIS Camera Station Pro.
Low –
Optimized for performance.

Pan tilt zoom the image

If your using a PTZ camera you can pan, tilt, and zoom in the live view image.

Pan –
Press and hold the left mouse button and drag the cursor left or right in the live view image.
Tilt –
Press and hold the left mouse button and drag the cursor up or down in the live view image.
Zoom –
Scroll the mouse wheel backward or forward to zoom in or out.

Go to a PTZ preset

You can access any PTZ presets configured in AXIS Camera Station. To go to a PTZ preset:

  1. Select the PTZ camera.

  2. Open the context menu .

  3. Click PTZ presets.

  4. Select one of the available PTZ presets.

Troubleshooting

ProblemCauseSolution
Can’t access the web client in the cloudYou have no internet access.

Make sure you have internet access.

The service is down.

Go to status.axis.com and check if the service is running.

No videoAXIS Camera Station Edge offers a limited number of video streams. Each web client uses one stream.Turn off web clients that are not in-use.
Bad video performanceYou’re using too many video streams.Reduce the number of video streams.
The graphic card doesn’t fulfill the minimum requirements, see Client system recommendations.Upgrade your computer.