AXIS D4100-VE Mk II Network Strobe Siren

Installation

Get started

WARNING

Flashing or flickering lights can trigger seizures in persons with photosensitive epilepsy.

Find the device on the network

For more information about how to find and assign IP addresses, go to How to assign an IP address and access your device.

Browser support

You can use the device with the following browsers:

ChromeTM

EdgeTM

Firefox®

Safari®

Windows®

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macOS®

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Linux®

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Other operating systems

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✓: Recommended
*: Supported with limitations

Open the device's web interface

  1. Type the username and password. If you access the device for the first time, you must create an administrator account. See Create an administrator account.

For descriptions of all features and settings in the web interface of devices with AXIS OS, see AXIS OS web interface help.

Create an administrator account

The first time you log in to your device, you must create an administrator account.

  1. Enter a username.

  2. Enter a password. See Secure passwords.

  3. Re-enter the password.

  4. Accept the license agreement.

  5. Click Add account.

Secure passwords

Important

Use HTTPS (which is enabled by default) to set your password or other sensitive configurations over the network. HTTPS enables secure and encrypted network connections, thereby protecting sensitive data, such as passwords.

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

To protect your data we strongly recommend that you:

  • Use a password with at least 8 characters, preferably created by a password generator.

  • Don’t expose the password.

  • Change the password at a recurring interval, at least once a year.

Configure your device

Turn off maintenance mode after installing the siren

CAUTION

To protect the installer from hearing damage and from dazzling by bright light, it’s recommended to have maintenance mode on when installing the device.

When you install the device for the first time, maintenance mode is on by default. When the device is in maintenance mode, the siren makes no sound and the light gives white pulsating light patterns.

Go to Overview > Maintenance to turn off Maintenance mode.

Turn on maintenance mode

To perform service of the device, go to Overview > Maintenance and turn on Maintenance mode. Ordinary light and siren activities are then paused.

Configure a profile

A profile is a collection of set configurations. You can have up to 30 profiles with different priorities and patterns.

To set a new profile:

  1. Go to Profiles and click Create.

  2. Enter a Name and Description.

  3. Select the Light and Siren settings that you want for your profile.

  4. Set the light and siren Priority and click Save.

To edit a profile, click and select Edit.

Import or export a profile

If you want to use a profile with predefined configurations, you can import it:

  1. Go to Profiles and click Import.

  2. Browse to locate the file or drag and drop the file that you want to import.

  3. Click Save.

To copy one or more profiles and save to other devices, you can export them:

  1. Select the profiles.

  2. Click Export.

  3. Browse to locate the .json files.

Set up direct SIP (P2P)

Use peer-to-peer when the communication is between a few user agents within the same IP network and there is no need for extra features that a PBX-server could provide. To better understand how P2P works, see Peer-to-peer SIP (P2PSIP).

For more information about setting options, see .

  1. Go to System > SIP > SIP settings and select Enable SIP.

  2. To allow the device to receive incoming calls, select Allow incoming calls.

  3. Under Call handling, set the timeout and duration for the call.

  4. Under Ports, enter the port numbers.

    • SIP port – The network port used for SIP communication. The signaling traffic through this port is non-encrypted. The default port number is 5060. Enter a different port number if required.

    • TLS port – The network port used for encrypted SIP communication. The signaling traffic through this port is encrypted with Transport Layer Security (TLS). The default port number is 5061. Enter a different port number if required.

    • RTP start port – Enter the port used for the first RTP media stream in a SIP call. The default start port for media transport is 4000. Some firewalls might block RTP traffic on certain port numbers. A port number must be between 1024 and 65535.

  5. Under NAT traversal, select the protocols you want to enable for NAT traversal.

  6. Note

    Use NAT traversal when the device is connected to the network from behind a NAT router or a firewall. For more information see NAT traversal.

  7. Under Audio, select at least one audio codec with the desired audio quality for SIP calls. Drag-and-drop to change the priority.

  8. Under Additional, select additional options.

    • UDP-to-TCP switching –  Select to allow calls to switch transport protocols from UDP (User Datagram Protocol) to TCP (Transmission Control Protocol) temporarily. The reason for switching is to avoid fragmentation, and the switch can take place if a request is within 200 bytes of the maximum transmission unit (MTU) or larger than 1300 bytes.

    • Allow via rewrite – Select to send the local IP address instead of the router's public IP address.

    • Allow contact rewrite – Select to send the local IP address instead of the router's public IP address.

    • Register with server every – Set how often you want the device to register with the SIP server for the existing SIP accounts.

    • DTMF payload type – Changes the default payload type for DTMF.

  9. Click Save.

Set up SIP through a server (PBX)

Use a PBX-server when user agents will communicate within and outside the IP network. Additional features could be added to the setup depending on the PBX-provider. To better understand how P2P works, see Private Branch Exchange (PBX).

For more information about setting options, see .

  1. Request the following information from your PBX provider:

    • User ID

    • Domain

    • Password

    • Authentication ID

    • Caller ID

    • Registrar

    • RTP start port

  2. To add a new account, go to System > SIP > SIP accounts and click + Account.

  3. Enter the details you received from your PBX provider.

  4. Select Registered.

  5. Select a transport mode.

  6. Click Save.

  7. Set up the SIP settings the same way as for peer-to-peer. See Set up direct SIP (P2P) for more information.

Set up rules for events

Trigger an action

  1. Go to System > Events and add a rule. The rule defines when the device will perform certain actions. You can set up rules as scheduled, recurring, or manually triggered.

  2. Enter a Name.

  3. Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.

  4. Select which Action to perform when the conditions are met.

Note
  • If you make changes to an active rule, the rule must be turned on again for the changes to take effect.

Start a profile when an alarm is triggered

This example explains how to trigger an alarm when the digital input signal is changed.

Set direction input for the port:

  1. Go to System > Accessories > I/O ports.

  2. Go to Port 1 > Normal state and click Circuit closed.

Create a rule:

  1. Go to System > Events and add a rule.

  2. Type a name for the rule.

  3. In the list of conditions, select I/O > Digital input is active.

  4. Select Port 1.

  5. In the list of actions, select Run light and siren profile while the rule is active.

  6. Select the profile you want to start.

  7. Click Save.

Start a profile through SIP

This example explains how to trigger an alarm through SIP.

Activate SIP:

  1. Go to System > SIP > SIP settings.

  2. Select Enable SIP and Allow incoming calls.

  3. Click Save.

Create a rule:

  1. Go to System > Events and add a rule.

  2. Type a name for the rule.

  3. In the list of conditions, select Call > State.

  4. In the list of state, select Active.

  5. In the list of actions, select Run light and siren profile while the rule is active.

  6. Select the profile you want to start.

  7. Click Save.

Control more than one profile through SIP extensions

Activate SIP:

  1. Go to System > SIP > SIP settings.

  2. Select Enable SIP and Allow incoming calls.

  3. Click Save.

Create a rule to start a profile:

  1. Go to System > Events and add a rule.

  2. Type a name for the rule.

  3. In the list of conditions, select Call > State change.

  4. In the list of reasons, select Accepted by device.

  5. In Call direction, select Incoming.

  6. In Local SIP URI, type <sip:[Ext]@[IP address]> where [Ext] is the extension used for the profile and [IP address] is the device address. For example sip:1001@192.168.0.90.

  7. In the list of actions, select Light and Siren > Run light and siren profile.

  8. Select the profile you want to start.

  9. Select the action Start.

  10. Click Save.

Create a rule to stop a profile:

  1. Go to System > Events and add a rule.

  2. Type a name for the rule.

  3. In the list of conditions, select Call > State change.

  4. In the list of reasons, select Terminated.

  5. In Call direction, select Incoming.

  6. In Local SIP URI, type sip:[Ext]@[IP address] where [Ext] is the extension used for the profile and [IP address] is the device address. For example sip:1001@192.168.0.90.

  7. In the list of actions, select Light and Siren > Run light and siren profile.

  8. Select the profile you want to stop.

  9. Select the action Stop.

  10. Click Save.

Repeat the steps to create start and stop rules for each profile you want to control through SIP.

Run two profiles with different priorities

If you run two profiles with different priorities, the profile with a higher priority number will interrupt the profile with a lower priority number.

Note

If you run two profiles with the same priority, the most recent profile will cancel the previous one.

This example explains how to set the device to show one profile with priority 4 over another profile with priority 3 when triggered by the digital I/O port.

Create profiles:

  1. Create a profile with priority 3.

  2. Create another profile with priority 4.

Create a rule:

  1. Go to System > Events and add a rule.

  2. Type a name for the rule.

  3. In the list of conditions, select I/O > Digital input is active.

  4. Select a port.

  5. In the list of actions, select Run light and siren profile while the rule is active.

  6. Select the profile that has the highest priority number.

  7. Click Save.

  8. Go to Profiles and start the profile with the lowest priority number.

Activate a strobe siren through virtual input when a camera detects motion

This example explains how to connect a camera to the strobe siren, and activate a profile in the strobe siren whenever the application AXIS Motion Guard, installed in the camera, detects motion.

Before you start:

  • Create a new account with Operator or Administrator privileges in the strobe siren.

  • Create a profile in the strobe siren.

  • Set up AXIS Motion Guard in the camera and create a profile called “Camera profile”.

Create two recipients in the camera:

  1. In the camera’s device interface, go to System > Events > Recipients and add a recipient.

  2. Enter the following information:

    • Name: Activate virtual port

    • Type: HTTP

    • URL: http://<IPaddress>/axis-cgi/virtualinput/activate.cgi

      Replace <IPaddress> with the address of the strobe siren.

    • The account and password of the newly created strobe siren account.

  3. Click Test to make sure all data is valid.

  4. Click Save.

  5. Add a second recipient with the following information:

    • Name: Deactivate virtual port

    • Type: HTTP

    • URL: http://<IPaddress>/axis-cgi/virtualinput/deactivate.cgi

      Replace <IPaddress> with the address of the strobe siren.

    • The account and password of the newly created strobe siren account.

  6. Click Test to make sure all data is valid.

  7. Click Save.

Create two rules in the camera:

  1. Go to Rules and add a rule.

  2. Enter the following information:

    • Name: Activate virtual IO1

    • Condition: Applications > Motion Guard: Camera profile

    • Action: Notifications > Send notification through HTTP

    • Recipient: Activate virtual port

    • Query string suffix: schemaversion=1&port=1

  3. Click Save.

  4. Add another rule with the following information:

    • Name: Deactivate virtual IO1

    • Condition: Applications > Motion Guard: Camera profile

    • Select Invert this condition.

    • Action: Notifications > Send notification through HTTP

    • Recipient: Deactivate virtual port

    • Query string suffix: schemaversion=1&port=1

  5. Click Save.

Create a rule in the strobe siren:

  1. In the strobe siren’s web interface, go to System > Events and add a rule.

  2. Enter the following information:

    • Name: Trigger on virtual input 1

    • Condition: I/O > Virtual input

    • Port: 1

    • Action: Light and siren > Run light and siren profile while the rule is active

    • Profile: select the newly created profile

  3. Click Save.

Activate a strobe siren through HTTP post when a camera detects motion

This example explains how to connect a camera to the strobe siren, and activate a profile in the strobe siren whenever the application AXIS Motion Guard, installed in the camera, detects motion.

Before you start:

  • Create a new user with the role Operator or Administrator in the strobe siren.

  • Create a profile in the strobe siren called: “Strobe siren profile”.

  • Set up AXIS Motion Guard in the camera and create a profile called: “Camera profile”.

  • Make sure to use AXIS Device Assistant with firmware version 10.8.0 or later.

Create a recipient in the camera:

  1. In the camera’s device interface, go to System > Events > Recipients and add a recipient.

  2. Enter the following information:

    • Name: Strobe siren

    • Type: HTTP

    • URL: http://<IPaddress>/axis-cgi/siren_and_light.cgi

      Replace <IPaddress> with the address of the strobe siren.

    • The username and password of the newly created strobe siren user.

  3. Click Test to make sure all data is valid.

  4. Click Save.

Create two rules in the camera:

  1. Go to Rules and add a rule.

  2. Enter the following information:

    • Name: Activate strobe siren with motion

    • Condition: Applications > Motion Guard: Camera profile

    • Action: Notifications > Send notification through HTTP

    • Recipient: Strobe siren.

      The information must be the same as you previously entered under Events > Recipients > Name.

    • Method: Post

    • Body

    • {
          "apiVersion": "1.0",
          "method": "start",
          "params": {
              "profile" : "Strobe siren profile"
          }
      }
  3. Make sure to enter the same information under ‘"profile" : <>’ as you did when you created the profile in the strobe siren, in this case: “Strobe siren profile”.
  4. Click Save.

  5. Add another rule with the following information:

    • Name: Deactivate strobe siren with motion

    • Condition: Applications > Motion Guard: Camera profile

    • Select Invert this condition.

    • Action: Notifications > Send notification through HTTP

    • Recipient: Strobe siren

      The information must be the same as you previously entered under Events > Recipients > Name.

    • Method: Post

    • Body:

  6. {
        "apiVersion": "1.0",
        "method": "stop",
        "params": {
            "profile" : "Strobe siren profile"
        }
    }
  7. Make sure to enter the same information under ‘"profile" : <>’ as you did when you created the profile in the strobe siren, in this case: “Strobe siren profile”.
  8. Click Save.

Activate strobe siren over MQTT when camera detects motion

This example explains how connect a camera to the strobe siren over MQTT, and activate a profile in the strobe siren whenever the application AXIS Motion Guard, installed in the camera, detects motion.

Before you start:

  • Create a profile in the strobe siren.

  • Set up an MQTT broker and get the broker’s IP address, username and password.

  • Set up AXIS Motion Guard in the camera.

Set up the MQTT client in the camera:

  1. In the camera’s device interface, go to System > MQTT > MQTT client > Broker and enter the following information:

    • Host: Broker IP address

    • Client ID: For example Camera 1

    • Protocol: The protocol the broker is set to

    • Port: The port number used by the broker

    • The broker Username and Password

  2. Click Save and Connect.

Create two rules in the camera for MQTT publishing:

  1. Go to System > Events > Rules and add a rule.

  2. Enter the following information:

    • Name: Motion detected

    • Condition: Applications > Motion alarm

    • Action: MQTT > Send MQTT publish message

    • Topic: Motion

    • Payload: On

    • QoS: 0, 1 or 2

  3. Click Save.

  4. Add another rule with the following information:

    • Name: No motion

    • Condition: Applications > Motion alarm

      • Select Invert this condition.

    • Action: MQTT > Send MQTT publish message

    • Topic: Motion

    • Payload: Off

    • QoS: 0, 1 or 2

  5. Click Save.

Set up the MQTT client in the strobe siren:

  1. In the strobe siren’s device interface, go to System > MQTT > MQTT client > Broker and enter the following information:

    • Host: Broker IP address

    • Client ID: Siren 1

    • Protocol: The protocol the broker is set to

    • Port: The port number used by the broker

    • Username and Password

  2. Click Save and Connect.

  3. Go to MQTT subscriptions and add a subscription.

    Enter the following information:

    • Subscription filter: Motion

    • Subscription type: Stateful

    • QoS: 0, 1 or 2

  4. Click Save.

Create a rule in the strobe siren for MQTT subscriptions:

  1. Go to System > Events > Rules and add a rule.

  2. Enter the following information:

    • Name: Motion detected

    • Condition: MQTT > Stateful

    • Subscription filter: Motion

    • Payload: On

    • Action: Light and siren > Run light and siren profile while the rule is active

    • Profile: Select the profile you want to be active.

  3. Click Save.

The web interface

To read about all the features and settings available in the web interface of devices with AXIS OS, go to AXIS OS web interface help.

Learn more

Session Initiation Protocol (SIP)

The Session Initiation Protocol (SIP) is used to set up, maintain and terminate VoIP calls. You can make calls between two or more parties, called SIP user agents. To make a SIP call you can use, for example, SIP phones, softphones or SIP-enabled Axis devices.

The actual audio or video is exchanged between the SIP user agents with a transport protocol, for example RTP (Real-Time Transport Protocol).

You can make calls on local networks using a peer-to-peer setup, or across networks using a PBX.

Peer-to-peer SIP (P2PSIP)

The most basic type of SIP communication takes place directly between two or more SIP user agents. This is called peer-to-peer SIP (P2PSIP). If it takes place on a local network, all that’s needed are the SIP addresses of the user agents. A typical SIP address in this case would be sip:<local-ip>.

Private Branch Exchange (PBX)

When you make SIP calls outside your local IP network, a Private Branch Exchange (PBX) can act as a central hub. The main component of a PBX is a SIP server, which is also referred to as a SIP proxy or a registrar. A PBX works like a traditional switchboard, showing the client's current status and allowing for example call transfers, voicemail, and redirections.

The PBX SIP server can be set up as a local entity or offsite. It can be hosted on an intranet or by a third party provider. When you make SIP calls between networks, calls are routed through a set of PBXs, that query the location of the SIP address to be reached.

Each SIP user agent registers with the PBX, and can then reach the others by dialing the correct extension. A typical SIP address in this case would be sip:<user>@<domain> or sip:<user>@<registrar-ip>. The SIP address is independent of its IP address and the PBX makes the device accessible as long as it is registered to the PBX.

NAT traversal

Use NAT (Network Address Translation) traversal when the Axis device is located on an private network (LAN) and you want to access it from outside of that network.

Note

The router must support NAT traversal and UPnP®.

Each NAT traversal protocol can be used separately or in different combinations depending on the network environment.

  • ICE The ICE Interactive Connectivity Establishment) protocol increases the chances of finding the most efficient path to successful communication between peer devices. If you also enable STUN and TURN, you improve the ICE protocol’s chances.

  • STUN - STUN (Session Traversal Utilities for NAT) is a client-server network protocol that lets the Axis device determine if it is located behind a NAT or firewall, and if so obtain the mapped public IP address and port number allocated for connections to remote hosts. Enter the STUN server address, for example, an IP address.

  • TURN - TURN (Traversal Using Relays around NAT) is a protocol that lets a device behind a NAT router or firewall receive incoming data from other hosts over TCP or UDP. Enter TURN server address and the login information.

Specifications

Product overview

  1. Network connector PoE
  2. Status LED indicator
  3. I/O connector
  4. Control button
  5. White LEDs
  6. RGBA (red, blue, green, amber) LEDs
  7. Siren
  8. Light direction A
  9. Light direction B
  10. Light direction C
  11. Light direction D

LED indicators

Status LEDIndication
GreenShows steady green for 10 seconds for normal operation after startup completed.
Amber Steady during startup, during reset to factory default or when restoring settings.

Buttons

Control button

  • The control button is used for:
  • Resetting the product to factory default settings. See Reset to factory default settings.

  • Connecting to a one-click cloud connection (O3C) service over the internet. To connect, press and release the button, then wait for the status LED to flash green three times.

Connectors

Network connector

RJ45 Ethernet connector with Power over Ethernet (PoE).

I/O connector

Digital input
For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window contacts, and glass break detectors.
Digital output
For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, through an event or from the device’s web interface.

4-pin terminal block

FunctionPinNotesSpecifications
DC ground10 VDC
DC output2

Can be used to power auxiliary equipment.
Note: This pin can only be used as power out.

12 VDC
Max load = 50 mA
Configurable (Input or Output)3–4Digital input – Connect to pin 1 to activate, or leave floating (unconnected) to deactivate.0 to max 30 VDC
Digital output – Internally connected to pin 1 (DC ground) when active, and floating (unconnected) when inactive. If used with an inductive load, e.g., a relay, connect a diode in parallel with the load, to protect against voltage transients.0 to max 30 VDC, open drain, 100 mA

Example

  1. DC ground
  2. DC output 12 V, max 50mA
  3. I/O configured as input
  4. I/O configured as output

Light pattern names

Off
Steady
Steady white + flash color
Alternate
Pulse
Escalate 3 steps
Blink 3x
Blink 4x
Blink 3x fade
Blink 4x fade
Flash 1x
Flash 3x
Flash 1x white + steady color
Flash 3x white + steady color
Direction A + steady color
Direction B + steady color
Direction C + steady color
Direction D + steady color
Rotate white + steady color
Rotate tail white + steady color
Random white + steady color
Spin white + steady color
Steady white + steady color

Sound pattern names

Alarm: Alarm high pitch

Alarm: Alarm low pitch

Alarm: Bird

Alarm: Boat horn

Alarm: Car alarm

Alarm: Car alarm fast

Alarm: Classic clock

Alarm: First attender

Alarm: Horror

Alarm: Industrial

Alarm: Single beep

Alarm: Soft quad beep

Alarm: Soft triple beep 

Alarm: Triple high pitch

Notification: Accepted

Notification: Calling

Notification: Denied

Notification: Done

Notification: Entry

Notification: Failed

Notification: Hurry

Notification: Message

Notification: Next

Notification: Open

Siren: Alternate 

Siren: Bouncy

Siren: Evac

Siren: Falling pitch

Siren: Home soft

Clean your device

You can clean your device with lukewarm water and mild, nonabrasive soap.

NOTICE
  • Harsh chemicals can damage the device. Don’t use chemicals such as window cleaner or acetone to clean your device.
  • Don’t spray detergent directly on the device. Instead, spray detergent on a nonabrasive cloth and use that to clean the device.
  • Avoid cleaning in direct sunlight or elevated temperatures, since this can cause stains.
  1. Use a can of compressed air to remove dust and loose dirt from the device.

  2. If necessary, clean the device with a soft microfiber cloth dampened with lukewarm water and mild, nonabrasive soap.

  3. To avoid stains, dry the device with a clean, nonabrasive cloth.

Troubleshooting

Reset to factory default settings

Important

Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to the factory default values.

To reset the product to the factory default settings:

  1. Disconnect power from the product.

  2. Press and hold the control button while reconnecting power. See Product overview.

  3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

  4. Release the control button. The process is complete when the status LED indicator turns green. If no DHCP server is available on the network, the device IP address will default to one of the following:

    • Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.0.0/16)

    • Devices with AXIS OS 11.11 and earlier: 192.168.0.90/24

  5. Use the installation and management software tools to assign an IP address, set the password, and access the device.

    The installation and management software tools are available from the support pages on axis.com/support.

You can also reset parameters to factory default through the device’s web interface. Go to Maintenance > Factory default and click Default.

AXIS OS options

Axis offers device software management according to either the active track or the long-term support (LTS) tracks. Being on the active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates.

Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting any existing integrations. For more detailed information about Axis device software strategy, go to axis.com/support/device-software.

Check the current AXIS OS version

AXIS OS determines the functionality of our devices. When you troubleshoot a problem, we recommend that you to start by checking the current AXIS OS version. The latest version might contain a correction that fixes your particular problem.

To check the current AXIS OS version:

  1. Go to the device’s web interface > Status.

  2. Under Device info, see the AXIS OS version.

Upgrade AXIS OS

Important
  • When you upgrade the device software, your preconfigured and customized settings are saved. Axis Communications AB can't guarantee that the settings are saved, even if the features are available in the new AXIS OS version.
  • Starting from AXIS OS 12.6, you must install every LTS version between your device’s current version and the target version. For example, if the currently installed device software version is AXIS OS 11.2, you have to install the LTS version AXIS OS 11.11 before you can upgrade the device to AXIS OS 12.6. For more information, see AXIS OS Portal: Upgrade path.
  • Make sure the device remains connected to the power source throughout the upgrade process.
Note
  • When you upgrade the device with the latest AXIS OS version in the active track, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before you upgrade. To find the latest AXIS OS version and the release notes, go to axis.com/support/device-software.
  1. Download the AXIS OS file to your computer, available free of charge at axis.com/support/device-software.

  2. Log in to the device as an administrator.

  3. Go to Maintenance > AXIS OS upgrade and click Upgrade.

  4. When the upgrade has finished, the product restarts automatically.

Technical problems and possible solutions

Problems upgrading AXIS OS

AXIS OS upgrade failed

If the upgrade fails, the device reloads the previous version. The most common reason is that the wrong AXIS OS file has been uploaded. Check that the name of the AXIS OS file corresponds to your device and try again.

Problems after AXIS OS upgrade

If you experience problems after the upgrade, roll back to the previously installed version from the Maintenance page.

Problems setting the IP address

Can’t set the IP address

  • If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets, you can’t set the IP address. Contact your network administrator to obtain an IP address.

  • The IP address could be in use by another device. To check:

    1. Disconnect the Axis device from the network.

    2. In a Command/DOS window, type ping and the IP address of the device.

    3. If you receive: Reply from <IP address>: bytes=32; time=10... this means that the IP address might already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the device.

    4. If you receive: Request timed out, this means that the IP address is available for use with the Axis device. Check all cabling and reinstall the device.

  • There could be a possible IP address conflict with another device on the same subnet. The static IP address in the Axis device is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there could be problems accessing the device.

Problems accessing the device

Can’t log in when accessing the device from a browser

When HTTPS is enabled, make sure that you use the correct protocol (HTTP or HTTPS) when you try to log in. You might need to manually type http or https in the browser’s address field.

If you’ve lost the password for the root account, you must reset the device to the factory default settings. For instructions, see Reset to factory default settings.

The IP address has been changed by DHCP

IP addresses obtained from a DHCP server are dynamic and could change. If the IP address has been changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).

If required, you can assign a static IP address manually. For instructions, go to axis.com/support.

Certificate error when using IEEE 802.1X

For authentication to work properly, the date and time settings in the Axis device must be synchronized with an NTP server. Go to System > Date and time.

The browser isn’t supported

For a list of recommended browsers, see Browser support.

Can’t access the device externally

To access the device externally, we recommend you to use one of the following applications for Windows®:

  • AXIS Camera Station Edge: free of charge, ideal for small systems with basic surveillance needs.

  • AXIS Camera Station Pro: 90-day trial version free of charge, ideal for small to mid-size systems.

For instructions and download, go to axis.com/vms.

Problems with MQTT

Can’t connect over port 8883 with MQTT over SSL

The firewall blocks traffic that uses port 8883 since it’s regarded insecure.

In some cases the server/broker might not provide a specific port for MQTT communication. It might still be possible to use MQTT over a port normally used for HTTP/HTTPS traffic.

  • If the server/broker supports WebSocket/WebSocket Secure (WS/WSS), typically on port 443, use this protocol instead. Check with the server/broker provider to see if WS/WSS is supported and which port and basepath to use.

  • If the server/broker supports ALPN, the use of MQTT can be negotiated over an open port, such as 443. Check with your server/broker provider to see if ALPN is supported and which ALPN protocol and port to use.

Problems with operating the device

Front heater and wiper aren’t working

If the front heater or wiper are not turning on, confirm that the top cover is properly fastened to the bottom of the housing unit.

If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

Problems with the sound

The device is not as loud as expected

Check that the device is closed correctly and that there are no obstructions in the horn or on the speaker element.

The device makes no sound

Check if the device is in Maintenance mode. If it’s in maintenance mode, turn it off.

Problems with the light

The device is not as bright as expected

Check that a PoE class 4 power supply is used.

Check the device’s ambient temperature. If the device is installed in a high temperature environment, the lights will dim automatically.

Performance considerations

The most important factors to consider:

  • Heavy network utilization due to poor infrastructure affects the bandwidth.

Contact support

If you need more help, go to axis.com/support.