AXIS I8116-E Network Video Intercom

Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode. It is available only in factory defaulted state for a limited time from powering up the device.

To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

For more information about how to find and assign IP addresses, go to How to assign an IP address and access your device.

You can use the device with the following browsers:

✓: Recommended
*: Supported with limitations

1. Open a browser and type the IP address or host name of the Axis device.

   If you don’t know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.

2. Type the username and password. If you access the device for the first time, you must create an administrator account. See Create an administrator account.

For descriptions of all features and settings in the web interface of devices with AXIS OS, see AXIS OS web interface help.

The first time you log in to your device, you must create an administrator account.

1. Enter a username.

2. Enter a password. See Secure passwords.

3. Re-enter the password.

4. Accept the license agreement.

5. Click Add account.

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

To protect your data we strongly recommend that you:

• Use a password with at least 8 characters, preferably created by a password generator.

• Don’t expose the password.

• Change the password at a recurring interval, at least once a year.

1. To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack:

2. Reset to factory default settings. See Reset to factory default settings.

   After the reset, secure boot guarantees the state of the device.

3. Configure and install the device.

This video gives you an overview of the device’s web interface.

This section covers all the important configurations that an installer needs to do to get the product up and running after the hardware installation has been completed.

Set the power line frequency

1. Go to Video > Installation > Power line frequency.

2. Select a power line frequency and click Save and restart.

1. Log in to the device interface and go to System > Users.

2. For the root user, click > Update user.

3. Enter a new password and save.

You can run a speaker test to verify from a remote location that a speaker is working as intended. The speaker performs the test by playing a series of test tones that are registered by the built-in microphone. Every time you run the test, the registered values are compared with the values that were registered during the calibration.

1. Go to the device interface > Audio > Speaker test.

2. To calibrate the audio device, click Calibrate.

3. Note

   Once the Axis product is calibrated, the speaker test can be run at any time.

4. To run the speaker test, click Run the test.

VoIP (Voice over IP) is a group of technologies that enables voice and multimedia communication over IP networks. For more information, see Voice over IP (VoIP).

In this device VoIP is enabled through the SIP protocol. For more information about SIP, see Session Initiation Protocol (SIP)

There are two types of setups for SIP. Direct or peer-to-peer (P2P) is one of them. Use peer-to-peer when the communication is between a few user agents within the same IP network and there is no need for extra features that a PBX-server could provide. For information on how to set it up, see Peer-to-peer SIP (P2PSIP).

1. Go to Communication > SIP > Settings and select Enable SIP.

2. To allow the device to receive incoming calls, select Allow incoming calls.

3. NOTICE

   When you allow incoming calls, the device accepts calls from any device connected to the network. If the device is accessible from a public network or the internet, we recommend you not to allow incoming calls.

4. Click Call handling.

5. In Calling timeout, set the number of seconds that a call will last before it ends if there is no answer.

6. If you have allowed incoming calls, set the number of seconds before timeout for incoming calls in Incoming call timeout.

7. Click Ports.

8. Enter the SIP port number and TLS port number.

9. Note

   • SIP port – for SIP sessions. Signalling traffic through this port is non-encrypted. The default port number is 5060.
   • TLS port – for SIPS and TLS secured SIP sessions. Signalling traffic through this port is encrypted with Transport Layer Security (TLS). The default port number is 5061.
   • RTP start port – the port used for the first RTP media stream in a SIP call. The default start port is 4000. Some firewalls can block RTP traffic on certain port numbers. The port number must be between 1024 and 65535.

10. Click NAT traversal.

11. Select the protocols you want to enable for NAT traversal.

12. Note

    Use NAT traversal when the device is connected to the network from behind a NAT router or a firewall. For more information see NAT traversal.

13. Click Save.

VoIP (Voice over IP) is a group of technologies that enables voice and multimedia communication over IP networks. For more information, see Voice over IP (VoIP).

In this device, VoIP is enabled through the SIP protocol. For more information about SIP, see Session Initiation Protocol (SIP)

There are two types of setups for SIP. A PBX server is one of them. Use a PBX server when the communication should be between an infinite number of user agents within and outside the IP network. Additional features could be added to the setup depending on the PBX provider. For more information, see Private Branch Exchange (PBX).

1. Request the following information from your PBX provider:

2. • User ID

   • Domain

   • Password

   • Authentication ID

   • Caller ID

   • Registrar

   • RTP start port

3. Go to Communication > SIP > Accounts and click + Add account.

4. Enter a Name for the account.

5. Select Registered.

6. Select a transport mode.

7. Add the account information from the PBX provider.

8. Click Save.

9. Set up the SIP settings in the same way as for peer-to-peer, see Set up direct SIP (P2P). Use the RTP start port from the PBX provider.

This example explains how to create a new contact in the contact list. Before you start, enable SIP in Communication > SIP.

To create a new contact:

1. Go to Communication > Contact list.

2. Click + Add contact.

3. Enter the first and last name of the contact.

4. Enter the contact’s SIP address.

5. Note

   For information about SIP addresses, see Session Initiation Protocol (SIP).

6. Select the SIP account to call from.

7. Note

   Availability options are defined in System > Events > Schedules.

8. Choose the contact’s Availability. If there’s a call when the contact isn’t available, the call gets canceled unless a there’s a fallback contact.

9. Note

   A fallback is a contact, to whom the call gets forwarded if the original contact doesn’t reply or isn’t available.

10. In Fallback, select None.

11. Click Save.

By default, the call button is configured to make VMS (video management software) calls. If you want to keep this configuration, you just need to add the Axis intercom to the VMS.

This example explains how to set up the system to call a contact in the contact list when a visitor presses the call button.

1. Go to Communication > Calls > Call button.

2. Under Recipients, remove VMS.

3. Under Recipients, select an existing or create a new contact.

To disable the call button, turn off Enable call button.

When a visitor makes a call from the intercom, the person who answers can use the Dual-Tone Multi-Frequency signaling (DTMF) of his SIP device to unlock the door. The door controller unlocks and locks the door.

• This example explains how to:

• define the DTMF signal in the intercom

• set up the intercom to:

• • request the door controller to unlock the door, or

  • unlock the door using the internal relay.

• You make all settings in the intercom’s webpage.

• Before you start

• Allow SIP calls from the device and create a SIP account. See Set up direct SIP (P2P) and Set up SIP through a server (PBX).

1. Define the DTMF signal in the intercom

2. Go to Communication > SIP > DTMF.

3. Click + Add sequence.

4. In Sequence, enter 1.

5. In Description, enter Unlock door.

6. In Accounts, select the SIP account.

7. Click Save.

8. Set up the intercom to unlock the door using the internal relay

9. Go to System > Events > Rules and add a rule.

10. In the Name field, enter DTMF unlock door.

11. From the list of conditions, under Call, select DTMF and Unlock door.

12. From the list of actions, under I/O, select Toggle I/O once.

13. From the list of ports, select Relay 1.

14. Change Duration to 00:00:07, which means that the door is open for 7 seconds.

15. Click Save.

With Entry list, you can make it possible for credential holders to use their credentials to trigger actions, such as opening a door. This example explains how to add a credential holder who can use their card to open the door 10 times.

Prerequisites

• Make sure the correct chip type is active in Reader > Chip types.

1. Turn on Entry list and add a credential holder:

2. Go to Reader > Entry list.

3. Turn on Use Entry list.

4. Click + Add credential holder.

5. Enter the credential holder's first and last name. The first name must be unique.

6. Select Card.

7. Swipe the credential holder's card on the device and click Get latest.

8. Keep the event condition Access granted.

9. Under Valid to, select Number of times.

10. In Number of times, enter 10.

11. Click Save.

1. Create a rule:

2. Go to System > Events.

3. Under Rules, click + Add a rule.

4. In Name, enter Open door.

5. In the list of conditions, select Entry list > Access granted.

6. In the list of actions, select I/O > Toggle I/O once.

7. In the list of ports, select Door.

8. Under State, select Active.

9. Set the duration to 00:00:07.

10. Click Save.

This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more.

To improve image quality for specific surveillance scenes, use exposure modes. Exposure modes lets you control aperture, shutter speed, and gain. Go to Video > Image > Exposure and select between the following exposure modes:

• For most use cases, select Automatic exposure.

• For environments with certain artificial lighting, for example fluorescent lighting, select Flicker-free.

  Select the same frequency as the power line frequency.

• For environments with certain artificial light and bright light, for example outdoors with fluorescent lighting at night and sun during daytime, select Flicker-reduced.

  Select the same frequency as the power line frequency.

• To lock the current exposure settings, select Hold current.

To reduce noise in low-light conditions, you can adjust one or more of the following settings:

• Adjust the trade-off between noise and motion blur. Go to Video > Image > Exposure and move the Blur-noise trade-off slider toward Low noise.

• Set the exposure mode to automatic.

• Note

  A high max shutter value can result in motion blur.

• To slow down the shutter speed, set max shutter to the highest possible value.

• Note

  When you reduce the max gain, the image can become darker.

• Set the max gain to a lower value.

• If there is an Aperture slider, move it towards Open.

• Reduce sharpness in the image, under Video > Image > Appearance.

You can add a text field as an overlay in the video stream. This is useful for example when you want to display the date, time or a company name in the video stream.

1. Go to Video > Overlays.

2. Select Text and click .

3. Type the text you want to display, or select modifiers to show for example the current date.

4. Select a position. You can also click-and-drag the overlay in the live view to change the position.

You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text while the device is recording.

To learn more, see Get started with rules for events.

This example explains how to display the text “Motion detected” when the device detects an object.

1. Make sure that AXIS Object Analytics is running:

2. Go to Apps > AXIS Object Analytics.

3. Start the application if it is not already running.

4. Make sure you have set up the application according to your needs.

1. Add the overlay text:

2. Go to Video > Overlays.

3. Under Overlays, select Text and click .

4. Enter #D in the text field.

5. Choose text size and appearance.

6. To position the text overlay, click and select an option.

1. Create a rule:

2. Go to System > Events and add a rule.

3. Type a name for the rule.

4. In the list of conditions, under Application, select Object Analytics.

5. In the list of actions, under Overlay text, select Use overlay text.

6. Select a video channel.

7. In Text, type “Motion detected”.

8. Set the duration.

9. Click Save.

To read about all the features and settings available in the web interface of devices with AXIS OS, go to AXIS OS web interface help.

Voice over IP (VoIP) is a group of technologies that enables voice communication and multimedia sessions over IP networks, such as the internet. In traditional phone calls, analog signals are sent through circuit transmissions over the Public Switched Telephone Network (PSTN). In a VoIP call, analog signals are turned into digital signals to make it possible to send them in data packets across local IP networks or the internet.

In the Axis product, VoIP is enabled through the Session Initiation Protocol (SIP) and Dual-Tone Multi-Frequency (DTMF) signaling.

Example

When you press the call button on an Axis intercom, a call is initiated to one or more predefined recipients. When a recipient replies, a call is established. The voice and video is transferred through VoIP technologies.

The Session Initiation Protocol (SIP) is used to set up, maintain and terminate VoIP calls. You can make calls between two or more parties, called SIP user agents. To make a SIP call you can use, for example, SIP phones, softphones or SIP-enabled Axis devices.

The actual audio or video is exchanged between the SIP user agents with a transport protocol, for example RTP (Real-Time Transport Protocol).

You can make calls on local networks using a peer-to-peer setup, or across networks using a PBX.

The most basic type of SIP communication takes place directly between two or more SIP user agents. This is called peer-to-peer SIP (P2PSIP). If it takes place on a local network, all that’s needed are the SIP addresses of the user agents. A typical SIP address in this case would be sip:<local-ip>.

Example

1. User agent A - intercom. SIP address: sip:192.168.1.101
2. User agent B - SIP-enabled phone. SIP address: sip:192.168.1.100

You can set up the Axis intercom to call for example a SIP-enabled phone on the same network using a peer-to-peer SIP setup.

When you make SIP calls outside your local IP network, a Private Branch Exchange (PBX) can act as a central hub. The main component of a PBX is a SIP server, which is also referred to as a SIP proxy or a registrar. A PBX works like a traditional switchboard, showing the client's current status and allowing for example call transfers, voicemail, and redirections.

The PBX SIP server can be set up as a local entity or offsite. It can be hosted on an intranet or by a third party provider. When you make SIP calls between networks, calls are routed through a set of PBXs, that query the location of the SIP address to be reached.

Each SIP user agent registers with the PBX, and can then reach the others by dialing the correct extension. A typical SIP address in this case would be sip:<user>@<domain> or sip:<user>@<registrar-ip>. The SIP address is independent of its IP address and the PBX makes the device accessible as long as it is registered to the PBX.

Example

1. sip:mydoor@company.com
2. sip:myspeaker@company.com
3. PBX sip.company.com
4. sip:office@company.com

When you press the call button on an Axis intercom, the call is forwarded through one or more PBXs to a SIP address either on the local IP network or over the internet.

Use NAT (Network Address Translation) traversal when the Axis device is located on an private network (LAN) and you want to access it from outside of that network.

Each NAT traversal protocol can be used separately or in different combinations depending on the network environment.

• ICE The ICE Interactive Connectivity Establishment) protocol increases the chances of finding the most efficient path to successful communication between peer devices. If you also enable STUN and TURN, you improve the ICE protocol’s chances.

• STUN - STUN (Session Traversal Utilities for NAT) is a client-server network protocol that lets the Axis device determine if it is located behind a NAT or firewall, and if so obtain the mapped public IP address and port number allocated for connections to remote hosts. Enter the STUN server address, for example, an IP address.

• TURN - TURN (Traversal Using Relays around NAT) is a protocol that lets a device behind a NAT router or firewall receive incoming data from other hosts over TCP or UDP. Enter TURN server address and the login information.

Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration. You can add either text or an image.

Decide which compression method to use based on your viewing requirements, and on the properties of your network. The available options are:

Motion JPEG

Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion. For the viewer to perceive motion video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream.

H.264 or MPEG-4 Part 10/AVC

H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats. This means that less network bandwidth and storage space are required for a video file. Or seen another way, higher video quality can be achieved for a given bitrate.

H.265 or MPEG-H Part 2/HEVC

H.265 can, without compromising image quality, reduce the size of a digital video file by more than 25% compared to H.264.

With analytics and apps you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other apps for Axis devices. Apps can be preinstalled on the device, available for download for free, or for a license fee.

To find the user manuals for Axis analytics and apps, go to help.axis.com.

AXIS Object Analytics is an analytic application that comes preinstalled on the camera. It detects objects that move in the scene and classifies them as, for example, humans or vehicles. You can set up the application to send alarms for different types of objects. To find out more about how the application works, see AXIS Object Analytics user manual.

Analytics metadata is available for moving objects in the scene. Supported object classes are visualized in the video stream through a bounding box surrounding the object, along with information about the object type and confidence level of the classification. To learn more about how to configure and consume analytics metadata, see AXIS Scene Metadata integration guide.

With this application you can make calls between SIP-enabled Axis devices and linked Microsoft® Teams accounts. To find out more, see the user manual for AXIS Client for Unified Communication Systems.

For product-specific information about cybersecurity, see the product's datasheet at axis.com.

For in-depth information about cybersecurity in AXIS OS, read the AXIS OS Hardening guide.

Signed OS is implemented by the software vendor signing the AXIS OS image with a private key. When the signature is attached to the operating system, the device will validate the software before installing it. If the device detects that the integrity of the software is compromised, the AXIS OS upgrade will be rejected.

Secure boot is a boot process that consists of an unbroken chain of cryptographically validated software, starting in immutable memory (boot ROM). Being based on the use of signed OS, secure boot ensures that a device can boot only with authorized software.

Axis Edge Vault provides a hardware-based cybersecurity platform that safeguards the Axis device. It offers features to guarantee the device’s identity and integrity and to protect your sensitive information from unauthorized access. It builds on a strong foundation of cryptographic computing modules (secure element and TPM) and SoC security (TEE and secure boot), combined with expertise in edge device security.

Being able to verify the origin of the device is key to establishing trust in the device identity. During production, devices with Axis Edge Vault are assigned a unique, factory-provisioned, and IEEE 802.1AR-compliant Axis device ID certificate. This works like a passport to prove the origin of the device. The device ID is securely and permanently stored in the secure keystore as a certificate signed by Axis root certificate. The device ID can be leveraged by the customer’s IT infrastructure for automated secure device onboarding and secure device identification

Signed video ensures that video evidence can be verified as untampered without proving the chain of custody of the video file. Each camera uses its unique video signing key, which is securely stored in the secure keystore, to add a signature into the video stream. When the video is played, the file player shows whether the video is intact. Signed video makes it possible to trace the video back to the camera origin and verifies that the video has not been tampered with after it left the camera.

To learn more about the cybersecurity features in Axis devices, go to axis.com/learning/white-papers and search for cybersecurity.

This device supports microSD/microSDHC/microSDXC cards.

For SD card recommendations, see axis.com.

microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

• The control button is used for:

• Resetting the product to factory default settings. See Reset to factory default settings.

• Connecting to a one-click cloud connection (O3C) service over the internet. To connect, press and release the button, then wait for the status LED to flash green three times.

RJ45 Ethernet connector with Power over Ethernet (PoE).

You can use this connector for I/O and relay, or for reader connectivity.

6-pin terminal block

I/O connector

One option is to use the connector as an I/O connector with external devices in combination with, for example, motion detection, event triggering, and alarm notifications. In addition to the 0 V DC reference point and power (12 V DC output), the I/O connector provides the interface to:

Digital input

For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window contacts, and glass break detectors.

Digital output

For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, through an event or from the device interface.

Example

1. DC ground
2. DC output 12 V, max 50 mA
3. I/O configured as input
4. I/O configured as output
5. Relay only
6. Relay only

Relay connector

In combination with I/O, you can use the connector as a relay connector to connect a solid state relay, and use it:

• as a standard relay that opens and closes auxiliary circuits,

• to control a lock directly,

• to control a lock through a safety relay. Using a safety relay on the secure side of the door prevents hotwiring.

Reader connector

A third option is to use the connector as a reader connector to connect an external reader.

1. To check relay state, go to System > Accessories and find the relay port.

2. Set Normal state to:

3. • for a fail-secure lock.

   • for a fail-safe lock.

1. To check relay state, go to System > Accessories and find the relay port.

2. Set Normal state to:

3. • for a fail-secure lock.

   • for a fail-safe lock.

1. To check relay state, go to System > Accessories and find the relay port.

2. Set Normal state to:

3. • for a fail-secure lock.

   • for a fail-safe lock.

1. To check relay state, go to System > Accessories and find the relay port.

2. Set Normal state to:

3. • for a fail-secure lock.

   • for a fail-safe lock.

1. To check relay state, go to System > Accessories and find the relay port.

2. Set Normal state to:

3. • for a fail-secure lock.

   • for a fail-safe lock.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See Product overview.

3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. If no DHCP server is available on the network, the device IP address will default to one of the following:

5. • Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.0.0/16)

   • Devices with AXIS OS 11.11 and earlier: 192.168.0.90/24

6. Use the installation and management software tools to assign an IP address, set the password, and access the device.

   The installation and management software tools are available from the support pages on axis.com/support.

You can also reset parameters to factory default through the device’s web interface. Go to Maintenance > Factory default and click Default.

Axis offers device software management according to either the active track or the long-term support (LTS) tracks. Being on the active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates.

Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting any existing integrations. For more detailed information about Axis device software strategy, go to axis.com/support/device-software.

AXIS OS determines the functionality of our devices. When you troubleshoot a problem, we recommend that you to start by checking the current AXIS OS version. The latest version might contain a correction that fixes your particular problem.

To check the current AXIS OS version:

1. Go to the device’s web interface > Status.

2. Under Device info, see the AXIS OS version.

1. Download the AXIS OS file to your computer, available free of charge at axis.com/support/device-software.

2. Log in to the device as an administrator.

3. Go to Maintenance > AXIS OS upgrade and click Upgrade.

4. When the upgrade has finished, the product restarts automatically.

Problems upgrading AXIS OS

Problems setting the IP address

Problems accessing the device

Problems with MQTT

Problems with operating the device

If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

When you set up your system, it’s important to consider how different settings and situations affect performance. Some factors affect bandwidth (bitrate), others affect frame rate, and some affect both.

The most important factors to consider:

• High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth.

• Access by large numbers of Motion JPEG clients or unicast H.264/H.265/AV1 clients affects the bandwidth.

• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and bandwidth.

  Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that streams are identical.

• Accessing video streams with different codecs simultaneously affects both frame rate and bandwidth. For optimal performance, use streams with the same codec.

• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.

• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

• Heavy network utilization due to poor infrastructure affects the bandwidth.

• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.

If you need more help, go to axis.com/support.