When you connect a sensor unit to a main unit, we recommend that you make the connection before you power up the main unit. If you disconnect a sensor unit and connect a different one, you must restart the main unit.
Shorten the sensor unit cable
Note
Incorrect shortening of the cable can lead to image degradation or image loss.
Check that you have the correct FAKRA connector before cutting the cable.
To shorten the cable follow these steps:
Cut the cable to the desired length. Measure from the sensor unit.
Strip the plastic outer coating from the end of the cable.
Put the small insulator sleeve on the inner conductor of the cable and weld or crimp the center pin on the inner wire of the cable.
Put the heat-shrinkable tube and copper tube on the cable.
Insert the cable into the connector.
Push the copper tube onto the connector and then Hex. Use a crimping tool to fasten the copper tube on the connector.
Heat the heat-shrinkable tube.
For more information, see the Connector Kit FAKRA Installation Guide.
Find the device on the network
To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.
To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager Extend. Both applications are free and can be downloaded from axis.com/support.
AXIS OS 7.10 and higher Video products with AXIS OS 7.10 or higher include the new web interface, which comes with an overall improved and simplified graphical user interface and focuses on camera installation, configuration, and troubleshooting. The web interface is tested and optimized for chromium browsers. It is platform-independent and works with Windows® (versions 7 and up) as well as Linux® and macOS®. If you use other browsers, you could experience limitations in functionality and support. You can find more information about the latest AXIS OS version of your Axis product here.
You can use the device with the following browsers:
ChromeTM
EdgeTM
Firefox®
Safari®
Windows®
✓
✓
*
*
macOS®
✓
✓
*
*
Linux®
✓
✓
*
*
Other operating systems
*
*
*
*
✓: Recommended *: Supported with limitations
To find out more about how to use the device, see the user manual available at axis.com.
Known limitations
No support for H.264 video streaming in Apple mobile (iOS) devices.
Audio: No support for sending audio to the camera through the browser (i.e. through a computer microphone).
Video: Some browser plugins are known to cause problems with live streaming. Try uninstalling plugins if the video does not play as it should.
Video: H.265 video streaming is currently not supported in any browser.
Firefox: You might experience issues streaming live video with audio enabled. Refresh the stream if it freezes.
Safari (macOS): You might experience issues with H.264 streaming. Refresh the stream if it freezes.
AV1 support is limited to certain products.
Depending on your macOS or iOS version, you might encounter additional login prompts when using the web interface on AXIS OS versions earlier than 10.12.
On some Linux systems, you might experience flickering when you use MJPEG. To resolve this, turn off hardware acceleration in your browser.
AXIS OS 6.5X or lower Video products with AXIS OS 6.5X or lower are tested and optimized for the latest version of Internet Explorer*, Windows, and AXIS Media Control (AMC). Although you can use other browsers, versions and operating systems, you might experience limitations in functionality and support. You can find more information about the latest AXIS OS version of your Axis product here.
Highlights
Recommended browser: Internet Explorer* with AXIS Media Control
Recommended for Windows operating system
Known limitations
QuickTime player introduces a 3-second video delay when streaming
Java applet-based clients only support one-way audio, and the audio quality, as well as the frame rate, might be reduced
When using video products with AXIS OS 5.50 or lower and IE10, compatibility mode is recommended
Video streaming AXIS Media Control and Internet Explorer* is required for video streaming H.264 over HTTP/RTSP/RTP. MJPEG video streaming is supported by Chrome, Firefox and Safari.
* Read more about Internet Explorer limitations in .
Open the device's web interface
Open a browser and type the IP address or host name of the Axis device.
If you don’t know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.
Open a browser and type the IP address or host name of the Axis device.
If you don’t know the IP address, use AXIS IP Utility or AXIS Device Manager Extend to find the device on the network.
Type the username and password. If you access the device for the first time, you must create an administrator account. See Create an administrator account.
For descriptions of all features and settings in the web interface of devices with AXIS OS, see AXIS OS web interface help.
Make sure that no one has tampered with the device software
To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack:
The device has no default account. If you lose the password for your administrator account, you must reset the device. See Reset to factory default settings.
Important
The device has no default account. If you lose the password for your administrator account, you must reset the device. See .
Secure passwords
Important
Use HTTPS (which is enabled by default) to set your password or other sensitive configurations over the network. HTTPS enables secure and encrypted network connections, thereby protecting sensitive data, such as passwords.
The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.
To protect your data we strongly recommend that you:
Use a password with at least 8 characters, preferably created by a password generator.
Don’t expose the password.
Change the password at a recurring interval, at least once a year.
Web interface overview
This video gives you an overview of the device’s web interface.
Axis device web interface
Installation
Preview mode
Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode. It is available only in factory defaulted state for a limited time from powering up the device.
This video demonstrates how to use preview mode.
The web interface
To read about all the features and settings available in the web interface of devices with AXIS OS, go to AXIS OS web interface help.
Configure your device
Adjust the image
This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more.
Level the camera
To adjust the view in relation to a reference area or an object, use the level grid in combination with a mechanical adjustment of the camera.
Go to Video > Image > and click .
Click to show the level grid.
Adjust the camera mechanically until the position of the reference area or the object is aligned with the level grid.
Reduce image processing time with low latency mode
You can optimize the image processing time of your live stream by turning on low latency mode. The latency in your live stream is reduced to a minimum. When you use low latency mode, the image quality is lower than usual.
Go to System > Plain config.
Select ImageSource from the drop-down list.
Go to ImageSource/I0/Sensor > Low latency mode and select On.
Click Save.
Select exposure mode
Note
Exposure modes are only available for the visual channel.
To improve image quality for specific surveillance scenes, use exposure modes. Exposure modes lets you control aperture, shutter speed, and gain. Go to Video > Image > Exposure and select between the following exposure modes:
For most use cases, select Automatic exposure.
For fast moving objects that require a fast or fixed shutter, select Automatic aperture.
To maintain a longer depth of field or focus range, select Automatic shutter.
For environments with certain artificial lighting, for example fluorescent lighting, select Flicker-free.
Select the same frequency as the power line frequency.
For environments with certain artificial light and bright light, for example outdoors with fluorescent lighting at night and sun during daytime, select Flicker-reduced.
Select the same frequency as the power line frequency.
If you need full control of all parameters, select Manual. This is mostly useful for scenes with little change in lighting.
To lock the current exposure settings, select Hold current.
Reduce noise in low-light conditions
Note
Low-light settings are only available for the visual channel.
To reduce noise in low-light conditions, you can adjust one or more of the following settings:
Adjust the trade-off between noise and motion blur. Go to Video > Image > Exposure and move the Blur-noise trade-off slider toward Low noise.
Set the exposure mode to automatic.
Note
A high max shutter value can result in motion blur.
To slow down the shutter speed, set max shutter to the highest possible value.
Note
When you reduce the max gain, the image can become darker.
Set the max gain to a lower value.
If there is an Aperture slider, move it towards Open.
Reduce sharpness in the image, under Video > Image > Appearance.
If the above settings do not improve the image sufficiently, change to a lens with a lower f-value.
Reduce motion blur in low-light conditions
To reduce motion blur in low-light conditions, adjust one or more of the following settings in Video > Image > Exposure:
Set Exposure mode to Automatic and turn on Motion-adaptive exposure.
Note
When you increase the gain, image noise also increases.
Set Max shutter to a shorter time, and Max gain to a higher value.
Note
When you open the aperture, the depth of field gets shallower.
Move the Aperture slider toward Open.
If you still have problems with motion blur:
Increase the light level in the scene.
Mount the camera so that objects move toward it or away from it rather than sideways.
Note
If you use a lens with a larger aperture, the depth of field gets shallower.
Change to a lens with a larger aperture.
Handle scenes with strong backlight
Dynamic range is the difference in light levels in an image. In some cases the difference between the darkest and the brightest areas can be significant. The result is often an image where either the dark or the bright areas are visible. Wide dynamic range (WDR) makes both dark and bright areas of the image visible.
Image without WDR.Image with WDR.
Note
WDR can cause artifacts in the image.
WDR may not be available for all capture modes.
Go to Video > Image > Wide dynamic range.
Turn on WDR.
Use the Local contrast slider to adjust the amount of WDR.
Use the Tone mapping slider to adjust the amount of WDR.
To set the amount of WDR, select Low, Medium or High from the WDR level list.
If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest.
You can add an image as an overlay in the video stream.
You can add an image as an overlay in the radar stream.
Go to Video > Overlays.
Go to Radar > Overlays.
Click Manage images.
Upload or drag and drop an image.
Click Upload.
Select Image from the drop-down list and click .
Select the image and a position. You can also drag the overlay image in the live view to change the position.
View and record video
This section includes instructions about configuring your device. To learn more about how streaming and storage works, go to Streaming and storage.
Reduce bandwidth and storage
Important
Reducing the bandwidth can lead to loss of detail in the image.
Go to Video > Stream.
Click in the live view.
Select Video format AV1 if your device supports it. Otherwise select H.264.
Go to Video > Stream > General and increase Compression.
Go to Video > Stream > Zipstream and do one or more of the following:
Note
The Zipstream settings are used for all video encodings except MJPEG.
Select the Zipstream Strength that you want to use.
Turn on Optimize for storage. This can only be used if the video management software supports B-frames.
Turn on Dynamic FPS.
Turn on Dynamic GOP and set a high Upper limit GOP length value.
Note
Most web browsers don’t support H.265 decoding and because of this the device doesn’t support it in its web interface. Instead you can use a video management system or application that supports H.265 decoding.
Set up network storage
To store recordings on the network, you need to set up your network storage.
Go to System > Storage.
Click Add network storage under Network storage.
Type the IP address of the host server.
Type the name of the shared location on the host server under Network share.
Type the username and password.
Select the SMB version or leave it on Auto.
Select Add share without testing if you experience temporary connection issues, or if the share is not yet configured.
Click Add.
Record and watch video
Record video directly from the camera
Record video directly from the radar
Go to Video > Stream.
Go to Radar > Stream.
To start a recording, click .
If you haven’t set up any storage, click and . For instructions on how to set up network storage, see Set up network storage
To stop recording, click again.
Watch video
Go to Recordings.
Click for your recording in the list.
Set up rules for events
You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text while the device is recording.
You can create rules to make your device perform actions when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can play an audio clip according to a schedule or when it receives a call, or send an email if the device changes IP address.
Go to System > Events and add a rule. The rule defines when the device will perform certain actions. You can set up rules as scheduled, recurring, or manually triggered.
Enter a Name.
Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.
Select which Action to perform when the conditions are met.
Note
If you make changes to an active rule, the rule must be turned on again for the changes to take effect.
If you change the definition of a stream profile that is used in a rule, you need to restart all the rules that use that stream profile.
Record video when the camera detects an object
This example explains how to set up the camera to start recording to the SD card when the camera detects an object. The recording will include five seconds before detection and one minute after detection ends.
Before you start:
Make sure you have an SD card installed.
Make sure that AXIS Object Analytics is running:
Make sure that AXIS Video Motion Detection is running:
Go to Apps > AXIS Object Analytics.
Go to Apps > AXIS Video Motion Detection.
Start the application if it is not already running.
Make sure you have set up the application according to your needs.
Create a rule:
Go to System > Events and add a rule.
Type a name for the rule.
In the list of conditions, under Application, select Object Analytics.
In the list of conditions, under Application, select VMD4.
In the list of actions, under Recordings, select Record video while the rule is active.
In the list of storage options, select SD_DISK.
Select a camera and a stream profile.
Set the prebuffer time to 5 seconds.
Set the postbuffer time to 1 minute.
Click Save.
Show a text overlay in the video stream when the device detects an object
This example explains how to display the text “Motion detected” when the device detects an object.
Make sure that AXIS Object Analytics is running:
Make sure that AXIS Video Motion Detection is running:
Go to Apps > AXIS Object Analytics.
Go to Apps > AXIS Video Motion Detection.
Start the application if it is not already running.
Make sure you have set up the application according to your needs.
Add the overlay text:
Go to Video > Overlays.
Under Overlays, select Text and click .
Enter #D in the text field.
Choose text size and appearance.
To position the text overlay, click and select an option.
Create a rule:
Go to System > Events and add a rule.
Type a name for the rule.
In the list of conditions, under Application, select Object Analytics.
In the list of conditions, under Application, select VMD4.
In the list of actions, under Overlay text, select Use overlay text.
Select a video channel.
In Text, type “Motion detected”.
Set the duration.
Click Save.
Note
If you update the overlay text it will be automatically updated on all video streams dynamically.
Record video when the camera detects loud noises
This example explains how to set up the camera to start recording to the SD card five seconds before it detects loud noise and to stop two minutes after.
Note
The following instructions require that a microphone is connected to audio-in.
In the list of conditions, under Audio, select Audio Detection.
In the list of actions, under Recordings, select Record video.
In the list of storage options, select SD_DISK.
Select the stream profile where audio has been turned on.
Set the prebuffer time to 5 seconds.
Set the postbuffer time to 2 minutes.
Click Save.
Set up the intrusion alarm
Important
To set up an intrusion alarm you need the AXIS Dome Intrusion Switch C.
With a dome intrusion switch mounted inside the camera, you can receive a notification if someone removes the camera dome.
Use the intrusion alarm switch to, for example, send a notification if someone opens the camera housing.
Before you start
Connect the intrusion alarm switch to pin 1 (ground) and pin 3 (digital input) of the camera’s I/O connector.
Connect the intrusion alarm switch to pin 1 (ground) and pin 3 (digital I/O) of the camera’s I/O connector.
Configure the input port:
Go to System > Accessories > I/O ports.
For Port 1:
Select Input.
Select Circuit closed.
Add an email recipient:
Go to System > Events > Recipients and click Add recipient.
Type a name for the recipient.
Select Email as the notification type.
Type the recipient’s email address.
Type the email address that you want the camera to send notifications from.
Provide the login details for the sending email account, along with the SMTP hostname and port number.
To test your email setup, click Test.
Click Save.
Create a rule:
Go to System > Events > Rules and add a rule.
Type a name for the rule.
In the list of conditions, under I/O, select Digital input.
In the list of ports, select Port 1.
In the list of actions, under Notifications, select Send notification to email.
Select a recipient from the list or go to Recipients to create a new recipient.
To create a new recipient, click . To copy an existing recipient, click .
Type a subject line and message for the email.
Click Save.
Trigger a notification when the camera lens is tampered
This example explains how to set up an email notification when the camera lens gets either spray painted, covered, or blurred.
Activate the tampering detection:
Go to System > Detectors > Camera tampering.
Set a value for Trigger delay. The value indicates the time that must pass before an email is sent.
Turn on Trigger on dark images to detect if the lens is sprayed, covered, or rendered severely out of focus.
Add an email recipient:
Go to System > Events > Recipients and add a recipient.
Type a name for the recipient.
Select Email as the notification type.
Type the recipient’s email address.
Type the email address that you want the camera to send notifications from.
Provide the login details for the sending email account, along with the SMTP hostname and port number.
To test your email setup, click Test.
Click Save.
Create a rule:
Go to System > Events > Rules and add a rule.
Type a name for the rule.
In the list of conditions, under Video, select Tampering.
In the list of actions, under Notifications, select Send notification to email and then select the recipient from the list.
Type a subject line and message for the email.
Click Save.
Audio
Add audio to your recording
Note
To connect the audio device, this product requires a multicable.
Turn on audio:
Go to Video > Stream > Audio and include audio.
If the device has more than one input source, select the correct one in Source.
Go to Audio > Device settings and turn on the correct input source.
If you make any changes to the input source, click Apply changes.
Edit the stream profile that is used for the recording:
Go to System > Stream profiles and select the stream profile.
Select Include audio and turn it on.
Click Save.
Learn more
View area
A view area is a cropped part of the full view. You can stream and store view areas instead of the full view to minimize bandwidth and storage needs. If you enable PTZ for a view area, you can pan, tilt and zoom within it. By using view areas you can remove parts of the full view, for example, the sky.
A view area is a cropped part of the full view. You can stream and store the view area instead of the full view to minimize bandwidth and storage needs. If you enable PTZ for the view area, you can pan, tilt and zoom within it. By using a view area you can remove parts of the full view, for example, the sky.
When you set up a view area, we recommend you to set the video stream resolution to the same size as or smaller than the view area size. If you set the video stream resolution larger than the view area size it implies digitally scaled up video after sensor capture, which requires more bandwidth without adding image information.
Capture modes
Capture mode defines the maximum frame rate available in the Axis product. Depending on which capture mode you select, you may not be able to use WDR.
Capture mode defines the maximum resolution and maximum frame rate available in the Axis product. If using a capture mode with a smaller resolution than the maximum resolution, the angle of view is reduced. The capture mode also affects light sensitivity. A capture mode with a high maximum frame rate has reduced light sensitivity and vice versa.
A capture mode consists of a resolution and the corresponding frame rate available in the product. The capture mode setting affects the camera’s field of view and aspect ratio.
The lower resolution capture mode is cropped out from the highest resolution.
The image shows how the field of view and aspect ratio can change between two different capture modes.
Which capture mode to choose depends on the requirements of frame rate and resolution for the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com.
Privacy masks
Note
Privacy masks are only available for the visual channel.
A privacy mask is a user-defined area that prevents users from viewing a part of the monitored area. In the video stream, privacy masks appear as blocks of solid color.
A privacy mask is a user-defined area that prevents users from viewing a part of the monitored area. In the video stream, privacy masks appear as blocks of solid color or blurred image elements.
A privacy mask is a user-defined area that covers a part of the monitored area. In the video stream, privacy masks appear either as blocks of solid color or with a mosaic pattern.
A privacy mask is a user-defined area that covers part of the monitored area. In the video stream, privacy masks can appear as blocks of solid color, mosaic patterns, or in chameleon mode, which dynamically adapts to the scene to enhance privacy protection.
The privacy mask is relative to the pan, tilt, and zoom coordinates, so regardless of where you point the camera, the privacy mask covers the same place or object.
You’ll see the privacy mask on all snapshots, recorded video, and live streams.
You can use the VAPIX® application programming interface (API) to hide the privacy masks.
Important
If you use multiple privacy masks it may affect the product’s performance.
You can create several privacy masks. Each mask can have 3 to 10 anchor points.
Important
Set the zoom and focus before you create a privacy mask.
Note
You can’t add privacy masks to the quad stream, but it will show all privacy masks configured on the individual channels.
Note
Privacy masks may appear warped in some view modes.
Overlays
Note
Overlays are not included in the video stream when using SIP calls.
Note
Image and text overlay will not be displayed on video stream over HDMI.
Note
Image and text overlay will not be displayed on video stream over SDI.
Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration. You can add either text or an image.
The video streaming indicator is another type of overlay. It shows you that the live view video stream is live.
Streaming and storage
Video compression formats
Decide which compression method to use based on your viewing requirements, and on the properties of your network. The available options are:
Motion JPEG
Note
To ensure support for the Opus audio codec, the Motion JPEG stream is always sent over RTP.
Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion. For the viewer to perceive motion video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream.
H.264 or MPEG-4 Part 10/AVC
Note
H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats. This means that less network bandwidth and storage space are required for a video file. Or seen another way, higher video quality can be achieved for a given bitrate.
H.265 or MPEG-H Part 2/HEVC
H.265 can, without compromising image quality, reduce the size of a digital video file by more than 25% compared to H.264.
Note
H.265 is licensed technology. The Axis product includes one H.265 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
Most web browsers don’t support H.265 decoding and because of this the camera doesn’t support it in its web interface. Instead you can use a video management system or application supporting H.265 decoding.
AV1
AV1 (AOMedia Video 1) is a license -free video coding format optimized for streaming media. AV1 enables high-quality video streaming even in bandwidth-constrained environments. By reducing a video's bitrate, AV1 preserves video quality while minimizing data usage.
AV1 supports all major browsers, computer operating systems and mobile platforms.
Note
AV1 requires more processing power for encoding and decoding compared to some other codecs.
How do Image, Stream, and Stream profile settings relate to each other?
The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab, it immediately affects all video streams and recordings.
The Stream tab contains settings for video streams. You get these settings if you request a video stream from the product and don’t specify for example resolution, or frame rate. When you change the settings in the Stream tab, it doesn’t affect ongoing streams, but it will take effect when you start a new stream.
The Stream profiles settings override the settings from the Stream tab. If you request a stream with a specific stream profile, the stream contains the settings of that profile. If you request a stream without specifying a stream profile, or request a stream profile that doesn't exist in the product, the stream contains the settings from the Stream tab.
Bitrate control
Bitrate control helps you to manage the bandwidth consumption of your video stream.
Variable bitrate (VBR) Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity, the more bandwidth you need. With variable bitrate you are guaranteed constant image quality, but you need to make sure you have storage margins.
Maximum bitrate (MBR) Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a decline in image quality or frame rate as the instantaneous bitrate is kept below the specified target bitrate. You can choose to prioritize either image quality or frame rate. We recommend that you configure the target bitrate to a higher value than the expected bitrate. This gives you a margin in case there is a high level of activity in the scene.
Target bitrate
Average bitrate (ABR) With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specified target and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static scenes. You are more likely to get better image quality when in scenes with a lot of activity if you use the average bitrate option. You can define the total storage required to store the video stream for a specified amount of time (retention time) when image quality is adjusted to meet the specified target bitrate. Specify the average bitrate settings in one of the following ways:
To calculate the estimated storage need, set the target bitrate and the retention time.
To calculate the average bitrate, based on available storage and required retention time, use the target bitrate calculator.
Target bitrate
Actual average bitrate
You can also turn on maximum bitrate and specify a target bitrate within the average bitrate option.
Target bitrate
Actual average bitrate
Analytics and apps
With analytics and apps you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other apps for Axis devices. Apps can be preinstalled on the device, available for download for free, or for a license fee.
To find the user manuals for Axis analytics and apps, go to help.axis.com.
Note
We recommended running one app at a time.
Several apps can run at the same time but some apps might not be compatible with each other. Certain combinations of apps might require too much processing power or memory resources when run in parallel. Verify that the apps work together before deployment.
Avoid running apps when the built-in motion detection is active.
Apps are supported on channel 1.
Important
AXIS 3D People Counter is an app that is embedded in the device. We don’t recommend you to run any other apps on this device since it can affect the performance of the AXIS 3D People Counter.
AXIS Object Analytics
AXIS Object Analytics is an analytic application that comes preinstalled on the camera. It detects objects that move in the scene and classifies them as, for example, humans or vehicles. You can set up the application to send alarms for different types of objects. To find out more about how the application works, see AXIS Object Analytics user manual.
Metadata visualization
Analytics metadata is available for moving objects in the scene. Supported object classes are visualized in the video stream through a bounding box surrounding the object, along with information about the object type and confidence level of the classification. To learn more about how to configure and consume analytics metadata, see AXIS Scene Metadata integration guide.
Cybersecurity
For product-specific information about cybersecurity, see the product's datasheet at axis.com.
The TPM (Trusted Platform Module) is a component that provides cryptographic features to protect information from unauthorized access. It is always activated and there are no settings you can change.
Delayed shutdown
With Delayed shutdown you can turn off the device after a set delay time and reduce the power consumption when not in use. This feature is useful for devices installed in vehicles and connected to the vehicle battery. When the ignition is on, the device starts. When the ignition is off, the device is powered by the battery and turns off after a set delay time.
Specifications
Product overview
2x MicroSD card slots
2x Audio in, 1x Audio out
FAKRA connectors
Control button
I/O connector
Power connector
RS232/RS485 connector
Network connector (PoE)
LED indicators
Note
The Status LED can be configured to flash while an event is active.
The LEDs turn off when you close the casing.
Status LED
Indication
Unlit
Unlit for normal operation.
Unlit
Connection and normal operation.
Green
Connection and normal operation.
Shows steady green for 10 seconds for normal operation after startup completed.
Flashes green during wireless network pairing.
Steady green for normal operation.
Steady green for normal operation.
Flashes before startup if the temperature is below -20 °C and heating is required. The product starts when it reaches operating temperature.
Amber
Steady during startup and when restoring settings.
Amber
Steady during startup, during reset to factory default or when restoring settings.
Amber
Steady during startup. Flashes during device software upgrade or reset to factory default.
Steady during startup. Flashes when restoring settings.
Amber
Steady during startup. Flashes during device software upgrade.
Amber/Red
Flashes amber/red if network connection is unavailable or lost.
Amber/Red
Flashes amber/red if network connection is unavailable or lost.
Red
Steady for hardware error on the corresponding channel.
Green/Red
Flashes for identification purposes.
Red
Slow flash for failed upgrade.
Red
Device software upgrade failure.
Red
Flashes red for device software upgrade failure.
Network LED
Indication
Green
Steady for connection to a 100 Mbit/s network. Flashes for network activity.
Steady for connection to a 1 Gbit/s network. Flashes for network activity.
Amber
Steady for connection to a 10 Mbit/s network. Flashes for network activity.
Steady for connection to a 10/100 Mbit/s network. Flashes for network activity.
Unlit
No network connection.
Power LED
Indication
Green
Normal operation.
Amber
Flashes green/amber during device software upgrade.
Microphone power LED
Indication
Unlit
Phantom power off.
Blue
Phantom power on.
Steady when the phantom power is on and the microphone is connected.
Flashes when the phantom power is on and the microphone is disconnected.
Wireless LED
Indication
Unlit
Wired mode.
Green
Steady for connection to a wireless network. Flashes for network activity.
Red
Steady for no wireless network connection. Flashes while scanning for wireless networks.
Amber
Steady or flashing during wireless network pairing.
Note
The tally LED (indication LED) only indicates network transmission. If video or audio is only transmitted through HDMI or SDI the tally LED will be unlit.
Tally LED
Indication
Unlit
Camera idle.
Red
Active network transmission or recording.
SD card slot
CAUTION
Moving parts. Risk of injury. Keep your body parts away from the product when it’s in operation. Disconnect from power supply before installing or performing maintenance on the product.
CAUTION
Hot surface. Risk of injury. Don’t touch the product when it’s in operation. Disconnect from power supply and allow the surfaces to cool before performing maintenance on the product.
NOTICE
Risk of damage to SD card. Don’t use sharp tools, metal objects, or excessive force when inserting or removing the SD card. Use your fingers to insert and remove the card.
Risk of data loss and corrupted recordings. Unmount the SD card from the device’s web interface before removing it. Don’t remove the SD card while the product is running.
This device supports SD/SDHC/SDXC cards.
This device supports microSD/microSDHC/microSDXC cards.
This device supports microSD/microSDHC/microSDXC cards (not included). For information about limitations and updates, see the device’s release notes.
SD, SDHC, and SDXC Logos are trademarks of SD-3C LLC. SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
Buttons
Control button
The control button is used for:
Enabling the Focus Assistant. Press and very quickly release the Control button.
Calibrating the speaker test. Press and release the control button and a test tone is played.
Ensuring the camera is level. Press the button for not more than two seconds to start the leveling assistant and press again to stop. The status LED and buzzer signal (see ) assist leveling of the camera. The camera is level when the buzzer beeps continuously.
Ensuring the camera is level. Press the button for not more than two seconds to start the leveling assistant and press again to stop. The buzzer signal (see Buzzer signal for leveling assistant) assist leveling of the camera. The camera is level when the buzzer beeps continuously.
Resetting the product to factory default settings. See or
Connecting to an AXIS Video Hosting System service. To connect, press and hold the button for about 3 seconds until the status LED flashes green.
Connecting to a one-click cloud connection (O3C) service over the internet. To connect, press and release the button, then wait for the status LED to flash green three times.
Connectors
Network connector
The Axis product is available with:
RJ45 Ethernet connector.
RJ45 Ethernet connector with Power over Ethernet (PoE).
RJ45 Ethernet connector with Power over Ethernet Plus (PoE+).
RJ45 with High Power over Ethernet (High PoE).
RJ45 Push-pull Connector (IP66) with High Power over Ethernet (High PoE).
RJ45 Ethernet service port.
D-coded M12 connector with Power over Ethernet (PoE).
TX+
RX+
TX-
RX-
SFP connector.
Input: RJ45 Ethernet connector with Power over Ethernet (PoE).
Output: RJ45 Ethernet connector with Power over Ethernet (PoE).
NOTICE
Use the supplied midspan.
NOTICE
Due to local regulations or the environmental and electrical conditions in which the product is to be used, a shielded network cable (STP) may be appropriate or required. All cables connecting the product to the network and that are routed outdoors or in demanding electrical environments shall be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s instructions. For information about regulatory requirements, see .
NOTICE
The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s instructions. For information about regulatory requirements, see .
NOTICE
The product shall be connected using a shielded network cable (STP) or an optical fiber cable. All cables connecting the product to the network shall be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s instructions. For information about regulatory requirements, see .
NOTICE
To comply with the IP66-rated design of the camera and maintain the IP66 protection, the supplied RJ45 Push-pull Connector (IP66) shall be used. Alternatively, use the RJ45 IP66-rated cable with premounted connector which is available from your Axis reseller. Do not remove the plastic network connector shield from the camera.
NOTICE
The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s instructions. For information about regulatory requirements, see the Installation Guide at www.axis.com.
Audio connector
3.5 mm connector
Audio in – 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).
Audio in – 3.5 mm input for a digital microphone, an analog mono microphone, or a line-in mono signal (left channel is used from a stereo signal).
Audio in – 3.5 mm input for two mono microphones, or two line-in mono signals (using the supplied stereo-to-mono adapter).
Audio in – 3.5 mm input for a stereo microphone, or a line-in stereo signal.
Audio out – 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker with a built-in amplifier. A stereo connector must be used for audio out.
Audio out – 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker with balanced input and a built-in amplifier. A balanced connector must be used for audio out.
Audio out – 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker with a built-in amplifier. A pair of headphones can also be attached. A stereo connector must be used for audio out.
Audio input
1 Tip
2 Ring
3 Sleeve
Unbalanced microphone (with or without electret power) or line-in
Electret power if selected
Ground
Balanced microphone (with or without phantom power) or line-in, “hot” signal
Balanced microphone (with or without phantom power) or line-in, “cold” signal
Ground
Digital signal
Ring power if selected
Ground
Stereo unbalanced microphone (with or without electret power) or line-in, “left”
Stereo unbalanced microphone (with or without electret power) or line-in, “right”
Ground
Audio output
1 Tip
2 Ring
3 Sleeve
Channel 1, unbalanced line, mono
Channel 1, unbalanced line, mono
Ground
Balanced line, “hot” signal
Balanced line, “cold” signal
Ground
Stereo unbalanced line, “left”
Stereo unbalanced line, “right”
Ground
Channel 1, unbalanced line
Channel 2, unbalanced line
Ground
4-pin terminal block for audio input and output.
Function
Pin
Notes
GND
1
Ground
Ring power
2
12 V for external source
Microphone/Line in
3
Microphone (analog or digital) or line in (mono). 5 V microphone bias is available.
Line out
4
Line level audio output (mono). Can be connected to a public address (PA) system or an active speaker with a built-in amplifier.
2-pin terminal block for line out.
Function
Pin
Notes
Line out (+)
1
Line audio out
0 V DC (-)
2
2-pin terminal block for amplifier out.
Function
Pin
Amplifier out (+)
1
Amplifier out (-)
2
The internal microphone is used by default; the external microphone is used when connected. You can disable the internal microphone by connecting a plug to the microphone input.
The external microphone is used when connected.
XLR connector
Left – 3-pin XLR connector for balanced audio input. Use left connector for mono.
Right – 3-pin XLR connector for balanced audio input.
Pin
1
2
3
Function
Ground
Balanced Microphone Hot (+) In
Balanced Microphone Cold (-) In
I/O connector
Use the I/O connector with external devices in combination with, for example, motion detection, event triggering, and alarm notifications. In addition to the 0 VDC reference point and power (12 V DC output), the I/O connector provides the interface to:
Use the I/O connector with external devices in combination with, for example, event triggering and alarm notifications. In addition to the 0 VDC reference point and power (DC output), the I/O connector provides the interface to:
Digital input
For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window contacts, and glass break detectors.
Supervised input
Enables possibility to detect tampering on a digital input.
Digital output
For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, through an event or from the device’s web interface.
A digital light sensor
For receiving a value of the ambient light intensity from an external light sensor. This is used to control the device’s day and night functionality.
Note
The I/O connector is connected to the housing (fan/heater) on delivery. In case of a fan or heater error, an input signal will be triggered in the camera. Set up an action rule in the camera to configure which action the signal shall trigger.
The I/O connector is connected to the housing (fan/heater) on delivery. In case of a fan or heater error, an input signal will be triggered in the camera. Set up an action rule in the camera to configure which action the signal shall trigger. For information about events and action rules, see the user manual available on axis.com.
4-pin terminal block
6-pin terminal block
Function
Pin
Notes
Specifications
DC ground
1
0 VDC
DC output
2
Can be used to power auxiliary equipment. Note: This pin can only be used as power out.
12 VDC Max load = 25 mA
Digital Input
3
Connect to pin 1 to activate, or leave floating (unconnected) to deactivate.
0 to max 30 VDC
Digital Output
4
Internally connected to pin 1 (DC ground) when active, and floating (unconnected) when inactive. If used with an inductive load, e.g., a relay, connect a diode in parallel with the load, to protect against voltage transients.
0 to max 30 VDC, open drain, 100 mA
Function
Pin
Notes
Specifications
DC ground
1
0 VDC
DC output
2
Can be used to power auxiliary equipment. Note: This pin can only be used as power out.
12 VDC Max load = 50 mA
Configurable (Input or Output)
3–4
Digital input – Connect to pin 1 to activate, or leave floating (unconnected) to deactivate.
0 to max 30 VDC
Digital output – Internally connected to pin 1 (DC ground) when active, and floating (unconnected) when inactive. If used with an inductive load, e.g., a relay, connect a diode in parallel with the load, to protect against voltage transients.
0 to max 30 VDC, open drain, 100 mA
Function
Pin
Notes
Specifications
DC ground
1
0 VDC
DC output
2
Can be used to power auxiliary equipment. Note: This pin can only be used as power out.
12 VDC Max load = 50 mA
Configurable (Input or Output)
3–6
Digital input – Connect to pin 1 to activate, or leave floating (unconnected) to deactivate.
0 to max 30 VDC
Digital output – Internally connected to pin 1 (DC ground) when active, and floating (unconnected) when inactive. If used with an inductive load, e.g., a relay, connect a diode in parallel with the load, to protect against voltage transients.
0 to max 30 VDC, open drain, 100 mA
Example
DC ground
DC output 12 V, max 25 mA
Digital input
Digital output
DC ground
DC output 12 V, max 50mA
I/O configured as input
I/O configured as output
DC ground
DC output 12 V, max 50 mA
I/O configured as input
I/O configured as output
Configurable I/O
Configurable I/O
Power connector
3-pin terminal block for power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.
DC power input:
Delayed shutdown
Important
To avoid unwanted shutdown, only turn on Delayed shutdown when the ignition is physically connected to the main unit.
Note
If the device has been without power before it is turned on, a delay occurs before Delayed shutdown is activated.
Connect to ignition control on the 3-pin terminal block.
Go to the device’s web interface.
Go to System > Power settings and turn on Delayed shutdown.
Set a delay time between 1 and 60 minutes.
RS232/RS485 connector
5-pin terminal block for the RS232/RS485 serial interface used to control auxiliary equipment. In order to use the RS232/RS485 port you need a third-party application for AXIS Camera Application Platform. The port can be used in the following modes:
2TX/2RX RS232 interface (TXD, RTS, GND, CTS, RXD)
Bidirectional RS485 half-duplex port for data transmission using two wires, one combined RX/TX pair.
Bidirectional RS485 full-duplex port for data transmission using four wires, one RX pair and one TX pair.
Possibly hazardous optical radiation is emitted from this product. It can be harmful to the eyes. Don’t stare at the operating lamp.
Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to the factory default values.
Note
The camera has been preconfigured with AXIS License Plate Verifier. If you reset to factory default, you need to reinstall the license key. See .
Note
For products with multiple IP addresses and AXIS OS 11.11 or earlier, channel 1 will have the address 192.168.0.90, channel 2 will have the address 192.168.0.91 and so on. Products with AXIS OS 12.0 and later will obtain a distinct IP address obtained from the link-local address subnet for each channel (169.254.x.x).
To reset the product to the factory default settings:
Disconnect power from the product.
Press and hold the control button while reconnecting power. See Product overview.
Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.
Release the control button. The process is complete when the status LED indicator turns green. If no DHCP server is available on the network, the device IP address will default to one of the following:
Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.0.0/16)
Devices with AXIS OS 11.11 and earlier: 192.168.0.90/24
Use the installation and management software tools to assign an IP address, set the password, and access the device.
The installation and management software tools are available from the support pages on axis.com/support.
Refocus the product.
Press and hold the control button and the restart button at the same time.
Release the restart button but continue to hold down the control button for 15–30 seconds until the status LED indicator flashes amber.
Release the control button. The process is complete when the status LED indicator turns green. If no DHCP server is available on the network, the device IP address will default to one of the following:
Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.0.0/16)
Devices with AXIS OS 11.11 and earlier: 192.168.0.90/24
Use the installation and management software tools to assign an IP address, set the password and access the video stream.
Release the restart button and hold the control button.
Keep the control button pressed until the power LED indicator turns green and the 4 status LED indicators turn amber (this may take up to 15 seconds).
Keep the control button pressed until the power LED indicator turns green and the 6 status LED indicators turn amber (this may take up to 15 seconds).
Release the control button. When the status LED indicators display green (which can take up to 1 minute) the process is complete and the unit has been reset.
The process is now complete. If no DHCP server is available on the network, the device IP addresses will default to either of the following:
Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.x.x)
Devices with AXIS OS 11.11 and earlier: 192.168.0.90 to 192.168.0.93
The process is now complete. If no DHCP server is available on the network, the device IP addresses will default to either of the following:
Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.x.x)
Devices with AXIS OS 11.11 and earlier: 192.168.0.90 to 192.168.0.95
Use the installation and management software tools to assign the IP addresses, set the password and access the video stream.
Note
To reset a single channel to the original factory default settings, log in to the device’s web interface and use the provided button.
Press and hold the control button and the power button for 15–30 seconds until the status LED indicator flashes amber. See Product overview.
Release the control button but continue to hold down the power button until the status LED indicator turns green.
Release the power button and assemble the product.
The process is now complete. The product has been reset to the factory default settings. If no DHCP server is available on the network, the device IP address will default to one of the following:
Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.0.0/16)
Devices with AXIS OS 11.11 and earlier: 192.168.0.90/24
Using the installation and management software tools to assign an IP address, set the password and access the video stream.
Press and hold the control button and the power button. See Product overview.
Release the power button but continue to hold down the control button for 15–30 seconds until the status LED indicator flashes amber.
Release the control button.
The process is now complete. The product has been reset to the factory default settings. If no DHCP server is available on the network, the device IP address will default to one of the following:
Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.0.0/16)
Devices with AXIS OS 11.11 and earlier: 192.168.0.90/24
Using the installation and management software tools, assign an IP address, set the password and access the video stream.
Disconnect power from the product.
Press and hold the control button while reconnecting power. See Product overview.
Keep the control button pressed for 25 seconds until the status LED indicator turns amber for the second time.
Release the control button. The process is complete when the status LED indicator turns green. If no DHCP server is available on the network, the device IP address will default to one of the following:
Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.0.0/16)
Devices with AXIS OS 11.11 and earlier: 192.168.0.90/24
Use the installation and management software tools, assign an IP address, set the password, and access the product.
Disconnect power from the product.
Press and hold the control button while reconnecting power. See Product overview.
Keep the control button pressed for 10 seconds until the status LED indicator turns amber for the second time.
Release the control button. The process is complete when the status LED indicator turns green. If no DHCP server is available on the network, the device IP address will default to one of the following:
Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.0.0/16)
Devices with AXIS OS 11.11 and earlier: 192.168.0.90/24
Use the installation and management software tools, assign an IP address, set the password, and access the product.
You can also reset parameters to factory default through the device’s web interface. Go to Maintenance > Factory default and click Default.
AXIS OS options
Axis offers device software management according to either the active track or the long-term support (LTS) tracks. Being on the active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates.
Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting any existing integrations. For more detailed information about Axis device software strategy, go to axis.com/support/device-software.
Check the current AXIS OS version
AXIS OS determines the functionality of our devices. When you troubleshoot a problem, we recommend that you to start by checking the current AXIS OS version. The latest version might contain a correction that fixes your particular problem.
To check the current AXIS OS version:
Go to the device’s web interface > Status.
Under Device info, see the AXIS OS version.
Upgrade AXIS OS
Important
When you upgrade the device software, your preconfigured and customized settings are saved. Axis Communications AB can't guarantee that the settings are saved, even if the features are available in the new AXIS OS version.
Starting from AXIS OS 12.6, you must install every LTS version between your device’s current version and the target version. For example, if the currently installed device software version is AXIS OS 11.2, you have to install the LTS version AXIS OS 11.11 before you can upgrade the device to AXIS OS 12.6. For more information, see AXIS OS Portal: Upgrade path.
Make sure the device remains connected to the power source throughout the upgrade process.
Make sure the cover is attached during upgrade to avoid installation failure.
Note
When you upgrade the device with the latest AXIS OS version in the active track, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before you upgrade. To find the latest AXIS OS version and the release notes, go to axis.com/support/device-software.
Because the database of users, groups, credentials, and other data are updated after a AXIS OS upgrade, the first start-up could take a few minutes to complete. The time required is dependent on the amount of data.
If the upgrade fails, the device reloads the previous version. The most common reason is that the wrong AXIS OS file has been uploaded. Check that the name of the AXIS OS file corresponds to your device and try again.
Problems after AXIS OS upgrade
If you experience problems after the upgrade, roll back to the previously installed version from the Maintenance page.
Problems setting the IP address
Can’t set the IP address
If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets, you can’t set the IP address. Contact your network administrator to obtain an IP address.
The IP address could be in use by another device. To check:
Disconnect the Axis device from the network.
In a Command/DOS window, type ping and the IP address of the device.
If you receive: Reply from <IP address>: bytes=32; time=10... this means that the IP address might already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the device.
If you receive: Request timed out, this means that the IP address is available for use with the Axis device. Check all cabling and reinstall the device.
There could be a possible IP address conflict with another device on the same subnet. The static IP address in the Axis device is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there could be problems accessing the device.
Problems accessing the device
Can’t log in when accessing the device from a browser
When HTTPS is enabled, make sure that you use the correct protocol (HTTP or HTTPS) when you try to log in. You might need to manually type http or https in the browser’s address field.
If you’ve lost the password for the root account, you must reset the device to the factory default settings. For instructions, see Reset to factory default settings.
The IP address has been changed by DHCP
IP addresses obtained from a DHCP server are dynamic and could change. If the IP address has been changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).
If required, you can assign a static IP address manually. For instructions, go to axis.com/support.
Certificate error when using IEEE 802.1X
For authentication to work properly, the date and time settings in the Axis device must be synchronized with an NTP server. Go to System > Date and time.
To access the device externally, we recommend you to use one of the following applications for Windows®:
AXIS Camera Station Edge: free of charge, ideal for small systems with basic surveillance needs.
AXIS Camera Station Pro: 90-day trial version free of charge, ideal for small to mid-size systems.
For instructions and download, go to axis.com/vms.
Problems with streaming
Multicast H.264 only accessible by local clients
Check if your router supports multicasting, or if you need to configure the router settings between the client and the device. You might need to increase the TTL (Time To Live) value.
No multicast H.264 displayed in the client
Check with your network administrator that the multicast addresses used by the Axis device are valid for your network.
Check with your network administrator to see if there is a firewall that prevents viewing.
Poor rendering of H.264 images
Ensure that your graphics card uses the latest driver. You can usually download the latest drivers from the manufacturer’s website.
Color saturation is different in H.264 and Motion JPEG
Modify the settings for your graphics adapter. Check the adapter’s documentation for more information.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Lower the image resolution.
Log in to the device’s web interface and set a capture mode that prioritizes frame rate. If you change the capture mode to prioritize frame rate it might lower the maximum resolution, depending on the device used and capture modes available.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis device.
Can't select H.265 encoding in live view
Web browsers don’t support H.265 decoding. Use a video management system or application that supports H.265 decoding.
Problems retrieving additional video streams
I get an error message:
in AXIS Camera Station Edge: ‘Video Error’, or
in Chrome/Firefox: ‘Stream: Error. Something went wrong. Maybe there are too many viewers.’, or
in Quick Time: ‘503 service unavailable’, or
AXIS Camera Station 5 or Pro: ‘Camera not available’, or
in browser when using the Java applet: ‘Error reading video stream’
The reason is that the camera is designed to deliver up to four different streams. If a fifth unique stream is requested, the camera can’t provide it, and you get an error message. The error message depends on the way the stream is requested. The streams are used on a first come, first served basis. Examples of instances that use a stream are:
live viewing in a web browser or other application
while recording - continuous or motion triggered recording
an event that uses images on the camera, for example an event that sends an e-mail with an image every hour
an installed and running application, such as AXIS Object Analytics, always consumes a video stream whether it’s used or not. A stopped application doesn’t consume a video stream.
The camera can deliver more than four simultaneous streams provided the configuration of any additional stream is identical to any of the first four streams. Identical configuration implies exactly the same resolution, frame rate, compression, video format, rotation etc.
Problems with audio files
Can’t upload media clip
The following audio clip formats are supported:
au file format, encoded in µ-law and sampled with 8 or 16 kHz.
wav file format, encoded in PCM audio. It supports encoding as 8 or 16-bit mono or stereo and sample rate of 8 to 48 kHz.
mp3 file format, in mono or stereo with bitrate of 64 kbps to 320 kbps and sample rate of 8 to 48 kHz.
Media clips are played with different volumes
A sound file is recorded with a certain gain. If your audio clips have been created with different gains, they will be played with a different loudness. Make sure that you use clips with the same gain.
Problems with MQTT
Can’t connect over port 8883 with MQTT over SSL
The firewall blocks traffic that uses port 8883 since it’s regarded insecure.
In some cases the server/broker might not provide a specific port for MQTT communication. It might still be possible to use MQTT over a port normally used for HTTP/HTTPS traffic.
If the server/broker supports WebSocket/WebSocket Secure (WS/WSS), typically on port 443, use this protocol instead. Check with the server/broker provider to see if WS/WSS is supported and which port and basepath to use.
If the server/broker supports ALPN, the use of MQTT can be negotiated over an open port, such as 443. Check with your server/broker provider to see if ALPN is supported and which ALPN protocol and port to use.
Problems with operating the device
Front heater and wiper aren’t working
If the front heater or wiper are not turning on, confirm that the top cover is properly fastened to the bottom of the housing unit.
If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.
Problems with the image
Image degradation or image loss
Check the devices server report for the number of times you have lost the link to the sensor unit.
Check that the connector cable between the sensor unit and the main unit is tight.
Change to a new sensor unit cable.
Problems with the device turning itself off
The device shuts down
Disconnect and reconnect power to the device.
Check if Delayed shutdown is turned on. If it’s on, the main unit turns off according to the set delay time. You have 300 seconds to turn off Delayed shutdown before the device turns itself off again.
Performance considerations
When you set up your system, it’s important to consider how different settings and situations affect performance. Some factors affect bandwidth (bitrate), others affect frame rate, and some affect both.
When you set up your system, it’s important to consider how different settings and situations affect the required bandwidth (bitrate).
The most important factors to consider:
High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth.
Rotating the image in the GUI can increase the product's CPU load.
Removing or attaching the cover will restart the camera.
Access by large numbers of Motion JPEG clients or unicast H.264/H.265/AV1 clients affects the bandwidth.
Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and bandwidth.
Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that streams are identical.
Accessing video streams with different codecs simultaneously affects both frame rate and bandwidth. For optimal performance, use streams with the same codec.
Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.
Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.
Heavy network utilization due to poor infrastructure affects the bandwidth.
Viewing on poorly performing client computers lowers perceived performance and affects frame rate.
Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.
Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the general performance.
Using palettes affects the product’s CPU load which in turn affects the frame rate.
Running multiple AXIS Camera Application Platform (ACAP) applications on the Visual and Thermal channels simultaneously may affect the frame rate and the general performance.
Moving parts. Risk of injury. Keep your body parts away from the product when it’s in operation. Disconnect from power supply before installing or performing maintenance on the product.
Hot surface. Risk of injury. Don’t touch the product when it’s in operation. Disconnect from power supply and allow the surfaces to cool before performing maintenance on the product.
SD, SDHC, and SDXC Logos are trademarks of SD-3C LLC. SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
Possibly hazardous optical radiation is emitted from this product. It can be harmful to the eyes. Don’t stare at the operating lamp.