AXIS M5000-G PTZ Camera

Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode. It is available only in factory defaulted state for a limited time from powering up the device.

To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

For more information about how to find and assign IP addresses, go to How to assign an IP address and access your device.

You can use the device with the following browsers:

✓: Recommended
*: Supported with limitations

1. Open a browser and type the IP address or host name of the Axis device.

   If you don’t know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.

2. Type the username and password. If you access the device for the first time, you must create an administrator account. See Create an administrator account.

For descriptions of all features and settings in the web interface of devices with AXIS OS, see AXIS OS web interface help.

The first time you log in to your device, you must create an administrator account.

1. Enter a username.

2. Enter a password. See Secure passwords.

3. Re-enter the password.

4. Accept the license agreement.

5. Click Add account.

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

To protect your data we strongly recommend that you:

• Use a password with at least 8 characters, preferably created by a password generator.

• Don’t expose the password.

• Change the password at a recurring interval, at least once a year.

1. To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack:

2. Reset to factory default settings. See Reset to factory default settings.

   After the reset, secure boot guarantees the state of the device.

3. Configure and install the device.

This video gives you an overview of the device’s web interface.

Set the power line frequency

1. Go to Video > Installation > Power line frequency.

2. Select a power line frequency and click Save and restart.

Set the orientation

1. Go to Video > Installation > Rotate.

2. Select 0 , 90, 180 or 270 degrees.

   See also .

This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more.

To improve image quality for specific surveillance scenes, use exposure modes. Exposure modes lets you control aperture, shutter speed, and gain. Go to Video > Image > Exposure and select between the following exposure modes:

• For most use cases, select Automatic exposure.

• For environments with certain artificial lighting, for example fluorescent lighting, select Flicker-free.

  Select the same frequency as the power line frequency.

• For environments with certain artificial light and bright light, for example outdoors with fluorescent lighting at night and sun during daytime, select Flicker-reduced.

  Select the same frequency as the power line frequency.

• To lock the current exposure settings, select Hold current.

To reduce noise in low-light conditions, you can adjust one or more of the following settings:

• Adjust the trade-off between noise and motion blur. Go to Video > Image > Exposure and move the Blur-noise trade-off slider toward Low noise.

• Set the exposure mode to automatic.

• Note

  A high max shutter value can result in motion blur.

• To slow down the shutter speed, set max shutter to the highest possible value.

• Note

  When you reduce the max gain, the image can become darker.

• Set the max gain to a lower value.

• If there is an Aperture slider, move it towards Open.

• Reduce sharpness in the image, under Video > Image > Appearance.

• To reduce motion blur in low-light conditions, adjust one or more of the following settings in Video > Image > Exposure:
• Note

  When you increase the gain, image noise also increases.

• Set Max shutter to a shorter time, and Max gain to a higher value.

• If you still have problems with motion blur:

• Increase the light level in the scene.

• Mount the camera so that objects move toward it or away from it rather than sideways.

Dynamic range is the difference in light levels in an image. In some cases the difference between the darkest and the brightest areas can be significant. The result is often an image where either the dark or the bright areas are visible. Wide dynamic range (WDR) makes both dark and bright areas of the image visible.

1. Go to Video > Image > Wide dynamic range.

2. Use the Local contrast slider to adjust the amount of WDR.

3. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest.

Find out more about WDR and how to use it at axis.com/web-articles/wdr.

To verify that a defined part of the image contains enough pixels to, for example, recognize the face of a person, you can use the pixel counter.

1. Go to Video > Image and click .

2. Click for Pixel counter.

3. In the camera’s live view, adjust the size and position of the rectangle around the area of interest, for example where you expect faces to appear.

   You can see the number of pixels for each of the rectangle’s sides, and decide if the values are enough for your needs.

You can create one or several privacy masks to hide parts of the image.

1. Go to Video > Privacy masks.

2. Click .

3. Click the new mask and type a name.

4. Adjust the size and placement of the privacy mask according to your needs.

5. To change the color for all privacy masks, click Privacy masks and select a color.

See also Privacy masks

You can show the pan or tilt position as an overlay in the image.

1. Go to Video > Overlays and click .

2. In the text field, type #x to show the pan position.

   Type #y to show the tilt position.

3. Choose appearance, text size, and alignment.

4. The current pan and tilt positions show up in the live view image and in the recording.

If there are parts of the scene that you don’t want the camera to reach, you can limit the pan, tilt, and zoom movements. For example, you want to protect the privacy of residents in an apartment building, which is located close to a parking lot that you intend to monitor.

To limit the movements:

1. Go to PTZ > Limits.

2. Set the limits as needed.

A guard tour displays the video stream from different preset positions either in a predetermined or random order, and for configurable periods of time.

1. Go to PTZ > Guard tours.

2. Click Guard tour.

3. Select Preset position and click Create.

4. Under General settings:

5. • Enter a name for the guard tour and specify the pause length between each tour.

   • If you want the guard tour to go to the preset positions in a random order, turn on Play guard tour in random order.

6. Under Step settings:

7. • Set the duration for the preset.

   • Set the move speed, which controls how fast to move to the next preset.

8. Go to Preset positions.

9. 1. Select the preset positions that you want in your guard tour.

   2. Drag them to the View order area, and click Done.

10. To schedule the guard tour, go to System > Events.

This section includes instructions about configuring your device. To learn more about how streaming and storage works, go to Streaming and storage.

1. Go to Video > Stream.

2. Click in the live view.

3. Select Video format AV1 if your device supports it. Otherwise select H.264.

4. Go to Video > Stream > General and increase Compression.

5. Go to Video > Stream > Zipstream and do one or more of the following:

6. • Select the Zipstream Strength that you want to use.

   • Turn on Optimize for storage. This can only be used if the video management software supports B-frames.

   • Turn on Dynamic FPS.

   • Turn on Dynamic GOP and set a high Upper limit GOP length value.

1. To store recordings on the network, you need to set up your network storage.

2. Go to System > Storage.

3. Click Add network storage under Network storage.

4. Type the IP address of the host server.

5. Type the name of the shared location on the host server under Network share.

6. Type the username and password.

7. Select the SMB version or leave it on Auto.

8. Select Add share without testing if you experience temporary connection issues, or if the share is not yet configured.

9. Click Add.

You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text while the device is recording.

To learn more, see Get started with rules for events.

1. Go to System > Events and add a rule. The rule defines when the device will perform certain actions. You can set up rules as scheduled, recurring, or manually triggered.

2. Enter a Name.

3. Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.

4. Select which Action to perform when the conditions are met.

This example explains how to set up the camera to start recording to the SD card when the camera detects an object. The recording will include five seconds before detection and one minute after detection ends.

Before you start:

• Make sure you have an SD card installed.

1. Start the application if it is not already running.

2. Make sure you have set up the application according to your needs.

1. Create a rule:

2. Go to System > Events and add a rule.

3. Type a name for the rule.

4. In the list of actions, under Recordings, select Record video while the rule is active.

5. In the list of storage options, select SD_DISK.

6. Select a camera and a stream profile.

7. Set the prebuffer time to 5 seconds.

8. Set the postbuffer time to 1 minute.

9. Click Save.

This example explains how to display the text “Motion detected” when the device detects an object.

1. Start the application if it is not already running.

2. Make sure you have set up the application according to your needs.

1. Add the overlay text:

2. Go to Video > Overlays.

3. Under Overlays, select Text and click .

4. Enter #D in the text field.

5. Choose text size and appearance.

6. To position the text overlay, click and select an option.

1. Create a rule:

2. Go to System > Events and add a rule.

3. Type a name for the rule.

4. In the list of actions, under Overlay text, select Use overlay text.

5. Select a video channel.

6. In Text, type “Motion detected”.

7. Set the duration.

8. Click Save.

This example explains how to set up the camera to go to a preset position when it detects motion in the image.

1. Start the application if it is not already running.

2. Make sure you have set up the application according to your needs.

Add a preset position:

Go to PTZ and set where you want the camera to be directed by creating a preset position.

1. Create a rule:

2. Go to System > Events and add a rule.

3. Type a name for the rule.

4. In the list of actions, select Go to preset position.

5. Select the preset position you want the camera to go to.

6. Click Save.

Shock detection allows the camera to detect tampering caused by vibrations or shock. Vibrations due to the environment or to an object can trigger an action depending on the shock sensitivity range, which can be set from 0 to 100. In this scenario, someone is throwing rocks at the camera after hours and you would like to get a video clip of the event.

1. Turn on shock detection:

2. Go to System > Detectors > Shock detection.

3. Turn on shock detection, and adjust the shock sensitivity.

4. Create a rule:

5. Go to System > Events > Rules and add a rule.

6. Type a name for the rule.

7. In the list of conditions, under Device status, select Shock detected.

8. Click + to add a second condition.

9. In the list of conditions, under Scheduled and recurring, select Schedule.

10. In the list of schedules, select After hours .

11. In the list of actions, under Recordings, select Record video while the rule is active.

12. Select where to save the recordings.

13. Select a Camera.

14. Set the prebuffer time to 5 seconds.

15. Set the postbuffer time to 50 seconds.

16. Click Save.

This example explains how to set up the camera to play an audio clip with a barking dog when the PIR sensor detects movement outside office hours.

Before you start:

• Add an audio clip with a barking dog to the device. For more information, see Audio clips.

Create a rule:

1. Go to System > Events and add a rule.

2. Enter a name for the rule.

3. In the list of conditions, select Device status > PIR sensor.

4. Click + to add a second condition.

5. In the list of conditions, select Scheduled and recurring > Schedule.

6. In the list of schedules, select After hours .

7. In the list of actions, select Audio clips > Play audio clip.

8. In the list of clips, select Dog barking.

9. Click Save.

1. Turn on audio:

2. Go to Video > Stream > Audio and include audio.

3. If the device has more than one input source, select the correct one in Source.

4. Go to Audio > Device settings and turn on the correct input source.

5. If you make any changes to the input source, click Apply changes.

6. Edit the stream profile that is used for the recording:

7. Go to System > Stream profiles and select the stream profile.

8. Select Include audio and turn it on.

9. Click Save.

For more information about Z-Wave, go to Wireless I/O (Z-Wave Plus® v2).

• Before using wireless I/O with Z-Wave Plus v2, consider the following:

• To do any Z-Wave configurations, you need to be an administrator.

• When performing Z-Wave related actions on the product’s web page, such as adding, removing and replacing Z-Wave devices or resetting the Z-Wave network, we recommend that you do not reload the page or move away from it when the action process is ongoing. If done, the action’s actual and displayed statuses may differ. To recover, you may need to wait up to several minutes and then reload the page again.

• Replication, i.e. copying network information to another control device, is executed as part of the inclusion process.

• This product ignores all commands in the Basic Command Class.

1. Go to System > Z-Wave.

2. Go to Gateway settings wireless I/O and turn on Z-Wave. You may need to wait for a few minutes for Z-Wave to become active.

Though not limited by the Z-Wave Plus v2 protocol, your product’s event system allows you to add Z-Wave devices at any given time. If the maximum number is reached, you need to remove a Z-Wave device before you can add a new one. See the product’s datasheet for information about maximum number of Z-Wave devices.

1. Go to System > Z-Wave.

2. Go to Device management and click Add device. The product starts looking for Z-Wave devices in the Z-Wave network.

3. Set the Z-Wave device to be added into inclusion/exclusion mode as described in its User Manual.

4. If requested, enter the PIN delivered with the Z-Wave device, and click OK.

5. Wait until the adding process is finalized as indicated by a notification on the web page.

The added Z-Wave device is now visible in the device management list.

To see the detailed status information of the added Z-Wave device, expand the device information in the device management list.

You can set the product to trigger rules with specified Z-Wave trigger conditions. The available Z-Wave conditions and actions vary depending on the added Z-Wave device type.

You can add a Z-Wave device to the Z-Wave network with SmartStart inclusion. A Z-Wave device added to the SmartStart list is automatically added to the device management list within 10 minutes of being powered on in the network vicinity.

1. Go to System > Z-Wave.

2. Go to SmartStart and click Add device information.

3. Type the device specific key and any optional information.

4. Click OK.

1. Go to System > Z-Wave.

2. Go to Device management and click . The product starts looking for Z-Wave devices in the Z-Wave network.

3. Set the Z-Wave device to be removed into inclusion/exclusion mode as described in its User Manual.

4. Wait until the removal process is finalized as indicated by a notification on the web page.

5. The Z-Wave device is now removed from the device management list.
6. Note

   All product-related information in the removed Z-Wave device is deleted.

7. Note

   If the Z-Wave device is not found, the removal process is terminated automatically.

There may be a communication fail, for example due to drained battery, so you may not be able to remove the Z-Wave device by setting it to inclusion/exclusion mode. You can perform a forced removal of a Z-Wave device that shows the status Down in the device management list.

1. Go to System > Z-Wave.

2. Go to Device management and expand the device information for the Z-Wave device to be removed.

3. Go to Node > Status and click .

4. Wait until the exclusion process is finalized as indicated by a notification on the web page.

5. The Z-Wave device is now removed from the device management list.
6. Note

   All product-related information in the removed Z-Wave device is retained.

1. Go to System > Z-Wave.

2. Go to SmartStart.

3. Hover over the device in the list to display the trash icon: .

4. Click next to the Z-Wave device to be remove it from the SmartStart list.

There may be a communication fail, for example due to a faulty Z-Wave device, and you want to replace the device with another one. You can perform a forced replacement of a Z-Wave device that shows status Down in the device management list.

1. Go to System > Z-Wave.

2. Go to Device management and expand the device information for the Z-Wave device to be replaced.

3. Go to Node > Status and click . The product starts looking for Z-Wave devices in the Z-Wave network.

4. Set the Z-Wave device that is to replace the existing device into inclusion/exclusion mode as described in its User Manual.

5. Wait until the replacement process is finalized as indicated by a notification on the web page.

6. The new Z-Wave device with some status information is now visible in the device management list.
7. Note

   Node ID and event action information is handed over to the new Z-Wave device. All other information is deleted.

8. Note

   If the Z-Wave device is not found, the replacement process is terminated automatically.

1. Go to System > Z-Wave.

2. Go to Device management and click .

3. Select Reset network in the drop-down menu.

4. All added Z-Wave devices are now removed from the product, and the device management list is empty.

This product doesn’t have any physical I/O connectors, but you can use Z-Wave functions in the I/O interface.

You can assign an I/O port number to up to a maximum of six connected Z-Wave devices. To see the port numbers, go to System > Accessories > I/O ports. The I/O port number can be changed in the Z-Wave device’s information window.

When used as a digital input port event, the Z-Wave device can only use one function. The default function depends on what type of device it is. To change which function to use, go to the device’s information window.

For more information about using I/O ports, see the product's built-in help.

To read about all the features and settings available in the web interface of devices with AXIS OS, go to AXIS OS web interface help.

A capture mode is a preset configuration that defines how the camera captures images. The capture mode setting can affect the camera’s field of view and aspect ratio. The shutter speed can also be affected, which in turn affects the light sensitivity.

The lower resolution capture mode might be sampled from the original resolution, or it might be cropped out from the original, in which case the field of view could also be affected.

What capture mode to choose depends on the requirements for the frame rate and resolution of the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com.

A privacy mask is a user-defined area that prevents users from viewing a part of the monitored area. In the video stream, privacy masks appear as blocks of solid color.

The privacy mask is relative to the pan, tilt, and zoom coordinates, so regardless of where you point the camera, the privacy mask covers the same place or object.

You’ll see the privacy mask on all snapshots, recorded video, and live streams.

You can use the VAPIX® application programming interface (API) to hide the privacy masks.

You can create several privacy masks. Each mask can have 3 to 10 anchor points.

Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration. You can add either text or an image.

A guard tour displays the video stream from different preset positions either in a predetermined or random order, and for configurable periods of time. Once started, a guard tour continues to run until stopped, even when there are no clients (web browsers) viewing the images.

This is a security enabled Z-Wave Plus® v2 product that can use encrypted Z-Wave Plus v2 messages to communicate with security enabled Z-Wave Plus v2 devices. The product can be operated in any Z-Wave® network with compatible Z-Wave certified devices from other manufacturers. To increase the network reliability, all non-battery operated Z-Wave devices in the network act as repeaters regardless of vendor. This product acts as the control device and the Z-Wave devices added to it act as secondary devices.

• This product supports one association group with group identifier = 1 (Lifeline).

• Maximum number of devices that can be added to the association group = 1.

• Group identifier 1 is used to send the Device Reset Locally report.

• This product supports the following command classes:

• C​OMMAND_CLASS_APPLICATION_STATUS

• COMMAND_CLASS_ASSOCIATION_V3 (secured)

• COMMAND_CLASS_ASSOCIATION_GRP_INFO_V3 (secured)

• COMMAND_CLASS_CRC_16_ENCAP

• COMMAND_CLASS_DEVICE_RESET_LOCALLY (secured)

• COMMAND_CLASS_FIRMWARE_UPDATE_MD_V5 (secured)

• COMMAND_CLASS_INCLUSION_CONTROLLER

• COMMAND_CLASS_INDICATOR_V3 (secured)

• COMMAND_CLASS_MANUFACTURER_SPECIFIC_V2 (secured)

• COMMAND_CLASS_MULTI_CHANNEL_ASSOCIATION_V4 (secured)

• COMMAND_CLASS_MULTI_CMD

• COMMAND_CLASS_NETWORK_MANAGEMENT_BASIC_V2 (secured)

• COMMAND_CLASS_NETWORK_MANAGEMENT​_INCLUSION_V4 (secured)

• COMMAND_CLASS_NETWORK_MANAGEMENT_INSTALLATION_MAINTENANCE_V4 (secured)

• COMMAND_CLASS_NETWORK_MANAGEMENT_PROXY_V4 (secured)

• COMMAND_CLASS_NODE_PROVISIONING (secured)

• COMMAND_CLASS_POWERLEVEL (secured)

• COMMAND_CLASS_SECURITY

• COMMAND_CLASS_SECURITY_2

• COMMAND_CLASS_SUPERVISION

• COMMAND_CLASS_TIME

• COMMAND_CLASS_TRANSPORT_SERVICE_V2

• COMMAND_CLASS_VERSION_V3 (secured)

• COMMAND_CLASS_ZWAVEPLUS_INFO_V2 (secured)

Decide which compression method to use based on your viewing requirements, and on the properties of your network. The available options are:

Motion JPEG

Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion. For the viewer to perceive motion video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream.

H.264 or MPEG-4 Part 10/AVC

H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats. This means that less network bandwidth and storage space are required for a video file. Or seen another way, higher video quality can be achieved for a given bitrate.

The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab, it immediately affects all video streams and recordings.

The Stream tab contains settings for video streams. You get these settings if you request a video stream from the product and don’t specify for example resolution, or frame rate. When you change the settings in the Stream tab, it doesn’t affect ongoing streams, but it will take effect when you start a new stream.

The Stream profiles settings override the settings from the Stream tab. If you request a stream with a specific stream profile, the stream contains the settings of that profile. If you request a stream without specifying a stream profile, or request a stream profile that doesn't exist in the product, the stream contains the settings from the Stream tab.

Bitrate control helps you to manage the bandwidth consumption of your video stream.

Variable bitrate (VBR)
Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity, the more bandwidth you need. With variable bitrate you are guaranteed constant image quality, but you need to make sure you have storage margins.

Maximum bitrate (MBR)
Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a decline in image quality or frame rate as the instantaneous bitrate is kept below the specified target bitrate. You can choose to prioritize either image quality or frame rate. We recommend that you configure the target bitrate to a higher value than the expected bitrate. This gives you a margin in case there is a high level of activity in the scene.

Average bitrate (ABR)
With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specified target and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static scenes. You are more likely to get better image quality when in scenes with a lot of activity if you use the average bitrate option. You can define the total storage required to store the video stream for a specified amount of time (retention time) when image quality is adjusted to meet the specified target bitrate. Specify the average bitrate settings in one of the following ways:

• To calculate the estimated storage need, set the target bitrate and the retention time.

• To calculate the average bitrate, based on available storage and required retention time, use the target bitrate calculator.

• 1. Target bitrate
  2. Actual average bitrate
• You can also turn on maximum bitrate and specify a target bitrate within the average bitrate option.
• 1. Target bitrate
  2. Actual average bitrate

With analytics and apps you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other apps for Axis devices. Apps can be preinstalled on the device, available for download for free, or for a license fee.

To find the user manuals for Axis analytics and apps, go to help.axis.com.

For product-specific information about cybersecurity, see the product's datasheet at axis.com.

For in-depth information about cybersecurity in AXIS OS, read the AXIS OS Hardening guide.

Axis Edge Vault provides a hardware-based cybersecurity platform that safeguards the Axis device. It offers features to guarantee the device’s identity and integrity and to protect your sensitive information from unauthorized access. It builds on a strong foundation of cryptographic computing modules (secure element and TPM) and SoC security (TEE and secure boot), combined with expertise in edge device security.

Signed OS is implemented by the software vendor signing the AXIS OS image with a private key. When the signature is attached to the operating system, the device will validate the software before installing it. If the device detects that the integrity of the software is compromised, the AXIS OS upgrade will be rejected.

Secure boot is a boot process that consists of an unbroken chain of cryptographically validated software, starting in immutable memory (boot ROM). Being based on the use of signed OS, secure boot ensures that a device can boot only with authorized software.

A tamper-protected environment for the protection of private keys and secure execution of cryptographic operations. It prevents unauthorized access and malicious extraction in the event of a security breach. Depending on security requirements, an Axis device can have either one or multiple hardware-based cryptographic computing modules, which provide a hardware-protected secure keystore. Depending on security requirements, an Axis device can have either one or multiple hardware-based cryptographic computing modules, like a TPM 2.0 (Trusted Platform Module) or a secure element, and/or a TEE (Trusted Execution Environment), which provide a hardware-protected secure keystore. Furthermore, selected Axis products feature a FIPS 140-2 Level 2-certified secure keystore.

Being able to verify the origin of the device is key to establishing trust in the device identity. During production, devices with Axis Edge Vault are assigned a unique, factory-provisioned, and IEEE 802.1AR-compliant Axis device ID certificate. This works like a passport to prove the origin of the device. The device ID is securely and permanently stored in the secure keystore as a certificate signed by Axis root certificate. The device ID can be leveraged by the customer’s IT infrastructure for automated secure device onboarding and secure device identification

Signed video ensures that video evidence can be verified as untampered without proving the chain of custody of the video file. Each camera uses its unique video signing key, which is securely stored in the secure keystore, to add a signature into the video stream. When the video is played, the file player shows whether the video is intact. Signed video makes it possible to trace the video back to the camera origin and verifies that the video has not been tampered with after it left the camera.

The secure keystore prevents the malicious exfiltration of information and prevents configuration tampering by enforcing strong encryption upon the file system. This ensures no data stored in the file system can be extracted or tampered with when the device is not in use, unauthenticated access to the device is achieved and/or the Axis device is stolen. During the secure boot process, the read-write filesystem is decrypted and can be mounted and used by the Axis device.

To learn more about the cybersecurity features in Axis devices, go to axis.com/learning/white-papers and search for cybersecurity.

Axis provides a notification service with information about vulnerability and other security related matters for Axis devices. To receive notifications, you can subscribe at axis.com/security-notification-service.

To minimize customers' risk of exposure, Axis, as a Common Vulnerability and Exposures (CVE) numbering authority (CNA), follows industry standards to manage and respond to discovered vulnerabilities in our devices, software, and services. For more information about Axis vulnerability management policy, how to report vulnerabilities, already disclosed vulnerabilities, and corresponding security advisories, see axis.com/vulnerability-management.

Axis devices with factory default settings are pre-configured with secure default protection mechanisms. We recommend using more security configuration when installing the device. To learn more about Axis' approach to cybersecurity, including best practices, resources, and guidelines for securing your devices, go to axis.com/about-axis/cybersecurity.

This device supports SD/SDHC/SDXC cards.

For SD card recommendations, see axis.com.

SD, SDHC, and SDXC Logos are trademarks of SD-3C LLC. SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

• The control button is used for:

• Resetting the product to factory default settings. See Reset to factory default settings.

• Connecting to a one-click cloud connection (O3C) service over the internet. To connect, press and release the button, then wait for the status LED to flash green three times.

RJ45 Ethernet connector with Power over Ethernet (PoE).

4-pin terminal block for audio input and output. See Product overview.

For audio in, the left channel is used from a stereo signal.

2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.

You can clean your device with lukewarm water.

1. Use a can of compressed air to remove dust and loose dirt from the device.

2. If necessary, clean the device with a soft microfiber cloth dampened with lukewarm water.

3. To avoid stains, dry the device with a clean, nonabrasive cloth.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See Product overview.

3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. If no DHCP server is available on the network, the device IP address will default to one of the following:

5. • Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.0.0/16)

   • Devices with AXIS OS 11.11 and earlier: 192.168.0.90/24

6. Use the installation and management software tools to assign an IP address, set the password, and access the device.

   The installation and management software tools are available from the support pages on axis.com/support.

You can also reset parameters to factory default through the device’s web interface. Go to Maintenance > Factory default and click Default.

Axis offers device software management according to either the active track or the long-term support (LTS) tracks. Being on the active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates.

Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting any existing integrations. For more detailed information about Axis device software strategy, go to axis.com/support/device-software.

AXIS OS determines the functionality of our devices. When you troubleshoot a problem, we recommend that you to start by checking the current AXIS OS version. The latest version might contain a correction that fixes your particular problem.

To check the current AXIS OS version:

1. Go to the device’s web interface > Status.

2. Under Device info, see the AXIS OS version.

1. Download the AXIS OS file to your computer, available free of charge at axis.com/support/device-software.

2. Log in to the device as an administrator.

3. Go to Maintenance > AXIS OS upgrade and click Upgrade.

4. When the upgrade has finished, the product restarts automatically.

You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager.

Problems upgrading AXIS OS

Problems setting the IP address

Problems accessing the device

Problems with streaming

Problems with MQTT

Problems with operating the device

If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

When you set up your system, it’s important to consider how different settings and situations affect performance. Some factors affect bandwidth (bitrate), others affect frame rate, and some affect both.

The most important factors to consider:

• High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth.

• Rotating the image in the GUI can increase the product's CPU load.

• Access by large numbers of Motion JPEG clients or unicast H.264/H.265/AV1 clients affects the bandwidth.

• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and bandwidth.

  Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that streams are identical.

• Accessing video streams with different codecs simultaneously affects both frame rate and bandwidth. For optimal performance, use streams with the same codec.

• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.

• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

• Heavy network utilization due to poor infrastructure affects the bandwidth.

• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.

If you need more help, go to axis.com/support.