To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.
After the reset, secure boot guarantees the state of the device.
Configure and install the device.
Set a new password for the root account
The default administrator username is root. There’s no default password for the root account. You set a password the first time you log in to the device.
Type a password. Follow the instructions about secure passwords. See Secure passwords.
Axis devices send the initially set password in clear text over the network. To protect your device after the first login, set up a secure and encrypted HTTPS connection and then change the password.
The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.
To protect your data we strongly recommend that you:
Use a password with at least 8 characters, preferably created by a password generator.
Don’t expose the password.
Change the password at a recurring interval, at least once a year.
Web interface overview
This video gives you an overview of the device’s web interface.
Axis device web interface
Configure your device
Adjust the image
This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more.
Level the camera
To adjust the view in relation to a reference area or an object, use the level grid in combination with a mechanical adjustment of the camera.
Go to Video > Image > and click .
Click to show the level grid.
Adjust the camera mechanically until the position of the reference area or the object is aligned with the level grid.
Adjust the focus
This product has three focus modes:
Auto: The camera automatically adjusts focus based on the entire image.
Area: The camera automatically adjusts focus based on a selected area of the image.
Manual: The focus is set manually at a fixed distance.
To turn off autofocus and adjust the focus manually:
In the live view window, if the Zoom slider is visible, click Zoom and select Focus.
Click and use the slider to set the focus.
Select scene profile
A scene profile is a set of predefined image appearance settings including color level, brightness, sharpness, contrast and local contrast. Scene profiles are preconfigured in the product for quick setup to a specific scenario, for example Forensic which is optimized for surveillance conditions. For a description of each available setting, see .
You can select a scene profile during the initial setup of the camera. You can also select or change scene profile later.
Go to Video > Image > Appearance.
Go to Scene profile and select a profile.
Reduce image processing time with low latency mode
You can optimize the image processing time of your live stream by turning on low latency mode. The latency in your live stream is reduced to a minimum.
Go to System > Plain config.
Select ImageSource from the drop-down list.
Go to ImageSource/I0/Sensor > Low latency mode and select On.
Click Save.
Select exposure mode
To improve image quality for specific surveillance scenes, use exposure modes. Exposure modes lets you control aperture, shutter speed, and gain. Go to Video > Image > Exposure and select between the following exposure modes:
For most use cases, select Automatic exposure.
For environments with certain artificial lighting, for example fluorescent lighting, select Flicker-free.
Select the same frequency as the power line frequency.
For environments with certain artificial light and bright light, for example outdoors with fluorescent lighting at night and sun during daytime, select Flicker-reduced.
Select the same frequency as the power line frequency.
To lock the current exposure settings, select Hold current.
Reduce noise in low-light conditions
To reduce noise in low-light conditions, you can adjust one or more of the following settings:
Adjust the trade-off between noise and motion blur. Go to Video > Image > Exposure and move the Blur-noise trade-off slider toward Low noise.
Set the exposure mode to automatic.
Note
A high max shutter value can result in motion blur.
To slow down the shutter speed, set max shutter to the highest possible value.
Note
When you reduce the max gain, the image can become darker.
Set the max gain to a lower value.
If possible, open the aperture.
Handle scenes with strong backlight
Dynamic range is the difference in light levels in an image. In some cases the difference between the darkest and the brightest areas can be significant. The result is often an image where either the dark or the bright areas are visible. Wide dynamic range (WDR) makes both dark and bright areas of the image visible.
Image without WDR.Image with WDR.
Note
WDR can cause artifacts in the image.
WDR may not be available for all capture modes.
Go to Video > Image > Wide dynamic range.
Turn on WDR.
Use the Local contrast slider to adjust the amount of WDR.
Use the Tone mapping slider to adjust the amount of WDR.
If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest.
Stabilize a shaky image with electronic image stabilization (EIS)
Electronic Image Stabilization (EIS) can be used in environments where the product is mounted in an exposed location and subject to vibrations, for example, wind or passing traffic.
EIS makes the image smoother, steadier and less blurry. It also reduces the file size of the compressed image and lowers the bitrate of the video stream.
Note
The image is cropped slightly when EIS is enabled, lowering the maximum resolution.
Go to Video > Installation > Image correction.
Turn on Image stabilization.
Monitor long and narrow areas
Use corridor format to better utilize the full field of view in a long and narrow area, for example a staircase, hallway, road, or tunnel.
Depending on your device, turn the camera or the 3-axis lens in the camera 90° or 270°.
If the device doesn’t have automatic rotation of the view, go to Video > Installation.
Rotate the view 90° or 270°.
Verify the pixel resolution
To verify that a defined part of the image contains enough pixels to, for example, recognize the face of a person, you can use the pixel counter.
Go to Video > Image and click .
Click for Pixel counter.
In the camera’s live view, adjust the size and position of the rectangle around the area of interest, for example where you expect faces to appear.
You can see the number of pixels for each of the rectangle’s sides, and decide if the values are enough for your needs.
Hide parts of the image with privacy masks
You can create one or several privacy masks to hide parts of the image.
Go to Video > Privacy masks.
Click .
Click the new mask and type a name.
Adjust the size and placement of the privacy mask according to your needs.
To change the color for all privacy masks, click Privacy masks and select a color.
If there are parts of the scene that you don’t want the camera to be able to zoom in on, you can limit the maximum zoom level. For example, you want to protect the privacy of residents in an apartment building, which is located close to a parking lot that you intend to monitor.
To limit the maximum zoom level:
Click and select Legacy device interface.
Go to Settings > PTZ > Limits and set the limits as needed.
Create a guard tour with preset positions
A guard tour displays the video stream from different preset positions either in a predetermined or random order, and for configurable periods of time.
Go to PTZ > legacy device interface.
In the legacy device interface, go to PTZ > Guard tours.
Click +.
To edit the guard tour’s properties, click .
Type a name for the guard tour and specify the pause length in minutes between each tour.
If you want the guard tour to go to the preset positions in a random order, turn on Shuffle.
Click Done.
Click Add to add the preset positions that you want in your guard tour.
Click Done to exit the guard tour settings.
To schedule the guard tour, go to System > Events.
View and record video
This section includes instructions about configuring your device. To learn more about how streaming and storage works, go to Streaming and storage.
Reduce bandwidth and storage
Important
Reducing the bandwidth can result in loss of details in the image.
Go to Video > Stream.
Click in the live view.
Select Video format H.264.
Go to Video > Stream > General and increase Compression.
Go to Video > Stream > H.264 and H.265 encoding and do one or more of the following:
Select the Zipstream level that you want to use.
Note
The Zipstream settings are used for both H.264 and H.265.
Turn on Dynamic FPS.
Turn on Dynamic GOP and set a high Upper limit GOP length value.
Note
Most web browsers don’t support H.265 decoding and because of this the device doesn’t support it in its web interface. Instead you can use a video management system or application that supports H.265 decoding.
Set up network storage
To store recordings on the network, you need to set up your network storage.
Go to System > Storage.
Click Add network storage under Network storage.
Type the IP address of the host server.
Type the name of the shared location on the host server under Network share.
Type the username and password.
Select the SMB version or leave it on Auto.
Select Add share even if connection fails if you experience temporary connection issues, or if the share is not yet configured.
Click Add.
Record and watch video
Record video directly from the camera
Go to Video > Image.
To start a recording, click .
If you haven’t set up any storage, click and . For instructions on how to set up network storage, see Set up network storage
To stop recording, click again.
Watch video
Go to Recordings.
Click for your recording in the list.
Set up rules for events
You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text while the device is recording.
Go to System > Events and add a rule. The rule defines when the device will perform certain actions. You can set up rules as scheduled, recurring, or manually triggered.
Enter a Name.
Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.
Select which Action the device should perform when the conditions are met.
Note
If you make changes to an active rule, the rule must be turned on again for the changes to take effect.
Record video when the camera detects an object
This example explains how to set up the camera to start recording to the SD card when the camera detects an object. The recording will include five seconds before detection and one minute after detection ends.
Before you start:
Make sure you have an SD card installed.
Start the application if it is not already running.
Make sure you have set up the application according to your needs.
Create a rule:
Go to System > Events and add a rule.
Type a name for the rule.
In the list of actions, under Recordings, select Record video while the rule is active.
In the list of storage options, select SD_DISK.
Select a camera and a stream profile.
Set the prebuffer time to 5 seconds.
Set the postbuffer time to 1 minute.
Click Save.
Show a text overlay in the video stream when the device detects an object
This example explains how to display the text “Motion detected” when the device detects an object.
Start the application if it is not already running.
Make sure you have set up the application according to your needs.
Add the overlay text:
Go to Video > Overlays.
Under Overlays, select Text and click .
Enter #D in the text field.
Choose text size and appearance.
To position the text overlay, click and select an option.
Create a rule:
Go to System > Events and add a rule.
Type a name for the rule.
In the list of actions, under Overlay text, select Use overlay text.
Select a video channel.
In Text, type “Motion detected”.
Set the duration.
Click Save.
Record video when the camera detects loud noises
This example explains how to set up the camera to start recording to the SD card five seconds before it detects loud noise and to stop two minutes after.
Note
The following instructions require that a microphone is connected to audio-in.
In the list of conditions, under Audio, select Audio Detection.
In the list of actions, under Recordings, select Record video.
In the list of storage options, select SD_DISK.
Select the stream profile where audio has been turned on.
Set the prebuffer time to 5 seconds.
Set the postbuffer time to 2 minutes.
Click Save.
Zoom in on a specific area automatically with gatekeeper
This example explains how to use the gatekeeper functionality to make the camera zoom in automatically on the license plate of a car that passes through a gate. When the car has passed, the camera zooms out to the home position.
Create the preset positions:
Go to PTZ > Preset positions.
Create the home position that includes the entrance of the gate.
Create the zoomed-in preset position so that it covers the area in the image where you assume that the license plate will appear.
Create a rule:
Go to System > Events and add a rule.
Name the rule “Gatekeeper”.
In the list of actions, under Preset positions, select Go to preset position.
Select a Video channel.
Select the Preset position.
To make the camera wait a while before it returns to the home position, select Home timeout, and set a time.
Click Save.
Record video when the camera detects impact
Shock detection allows the camera to detect tampering caused by vibrations or shock. Vibrations due to the environment or to an object can trigger an action depending on the shock sensitivity range, which can be set from 0 to 100. In this scenario, someone is throwing rocks at the camera after hours and you would like to get a video clip of the event.
Turn on shock detection:
Go to System > Detectors > Shock detection.
Turn on shock detection, and set a value for the shock sensitivity.
Create a rule:
Go to System > Events > Rules and add a rule.
Type a name for the rule.
In the list of conditions, under Device status, select Shock detected.
Click + to add a second condition.
In the list of conditions, under Scheduled and recurring, select Scheduled event.
In the list of schedules, select After hours .
In the list of actions, under Recordings, select Record video while the rule is active.
Select where to save the recordings.
Select a Camera.
Set the prebuffer time to 5 seconds.
Set the postbuffer time to 60 seconds.
Click Save.
Set up the intrusion alarm
Before you start
Connect the intrusion alarm switch to pin 1 (ground) and pin 3 (digital I/O) of the camera’s I/O connector.
Configure the input port
Go to System > Accessories > I/O ports.
For Port 1:
Select Input.
Select Circuit closed.
Add a recipient:
Go to System > Events > Recipients and click Add recipient.
Type a name for the recipient.
Select Email.
Type an email address to send the email to.
The camera doesn’t have it’s own email server, so it will need to log into another email server to be able to send mails. Fill in the rest of the information according to your email provider.
To send a test email, click Test.
Click Save.
Create a rule
Go to System > Events > Rules and add a rule.
Type a name for the rule.
In the list of conditions, under I/O, select Digital input.
In the list of ports, select Port 1.
In the list of actions, under Notifications, select Send notification to email.
Select a recipient from the list or go to Recipients to create a new recipient.
To create a new recipient, click . To copy an existing recipient, click .
Type a subject and a message for the email.
Click Save.
Detect tampering with input signal
This example explains how to send an email when the input signal is cut or short-circuited. For more information about the I/O connector, see I/O connector.
Go to System > Accessories and turn on Supervised for the relevant port.
Add an email recipient:
Go to System > Events > Recipients and add a recipient.
Type a name for the recipient.
Select Email.
Type an email address to send the email to.
The camera doesn’t have it’s own email server, so it has to log into another email server to send mails. Fill in the rest of the information according to your email provider.
To send a test email, click Test.
Click Save.
Create a rule:
Go to System > Events > Rules and add a rule.
Type a name for the rule.
In the list of conditions, under I/O, select Supervised input tampering is active.
Select the relevant port.
In the list of actions, under Notifications, select Send notification to email and then select the recipient from the list.
Type a subject and a message for the email.
Click Save.
Send an email automatically if someone spray paints the lens
Activate the tampering detection:
Go to System > Detectors > Camera tampering.
Set a duration for Trigger after. The value indicates the time that must pass before an email is sent.
Turn on Trigger on dark images to detect if the lens is sprayed, covered, or rendered severely out of focus.
Add an email recipient:
Go to System > Events > Recipients and add a recipient.
Type a name for the recipient.
Select Email.
Type an email address to send the email to.
The camera doesn’t have it’s own email server, so it has to log into another email server to send mails. Fill in the rest of the information according to your email provider.
To send a test email, click Test.
Click Save.
Create a rule:
Go to System > Events > Rules and add a rule.
Type a name for the rule.
In the list of conditions, under Video, select Tampering.
In the list of actions, under Notifications, select Send notification to email and then select the recipient from the list.
Type a subject and a message for the email.
Click Save.
Audio
Add audio to your recording
Turn on audio:
Go to Video > Stream > Audio and include audio.
If the device has more than one input source, select the correct one in Source.
Go to Audio > Device settings and turn on the correct input source.
If you make any changes to the input source, click Apply changes.
Edit the stream profile that is used for the recording:
Go to System > Stream profiles and select the stream profile.
Select Include audio and turn it on.
Click Save.
Connect to a network speaker
Network speaker pairing allows you to use a compatible Axis network speaker as if it is connected directly to the camera. Once paired, the speaker acts as an audio out device where you can play audio clips and transmit sound through the camera.
Important
For this feature to work with a video management software (VMS), you must first pair the camera with the network speaker, then add the camera to your VMS.
Pair camera with network speaker
Go to System > Accessories > Network speaker pairing.
Type the network speaker’s IP address, username and password.
Click Connect. A confirmation message appears.
Cleaning recommendations
NOTICE
Never use harsh detergent, for example gasoline, benzene, or acetone.
Use a can of compressed air to remove any dust or loose dirt from the device.
If necessary, clean the lens with a soft cloth dampened with lukewarm water.
Note
Avoid cleaning in direct sunlight or at elevated temperatures, as this may cause stains when the water droplets dry.
Learn more
Capture modes
What capture mode to choose depends on the requirements for the frame rate and resolution of the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com.
Privacy masks
A privacy mask is a user-defined area that covers a part of the monitored area. In the video stream, privacy masks appear either as blocks of solid color or with a mosaic pattern.
You’ll see the privacy mask on all snapshots, recorded video, and live streams.
You can use the VAPIX® application programming interface (API) to hide the privacy masks.
Important
If you use multiple privacy masks it may affect the product’s performance.
You can create several privacy masks. The maximum number of masks depends on the complexity of all the masks combined. The more anchor points in each mask, the fewer masks you can create. Each mask can have 3 to 10 anchor points.
Note
If you view the video stream over HDMI and restart the product, the privacy masks will disappear. To show the privacy masks again, restart the video stream.
Overlays
Note
Image and text overlay will not be displayed on video stream over HDMI.
Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration. You can add either text or an image.
Pan, tilt, and zoom (PTZ)
Preset positions
A preset position is a saved view that can be used to quickly move the camera view to a specific position.
A preset position can consist of the following values:
Zoom position
Focus position (manual or automatic)
Iris position (manual or automatic)
The preset positions can be reached at any time:
from the drop-down list in the live view window
as actions in the event system
as triggers in the event system
when setting up a guard tour
Guard tours
A guard tour displays the video stream from different preset positions either in a predetermined or random order, and for configurable periods of time. Once started, a guard tour continues to run until stopped, even when there are no clients (web browsers) viewing the images.
Streaming and storage
Video compression formats
Decide which compression method to use based on your viewing requirements, and on the properties of your network. The available options are:
Motion JPEG
Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion. For the viewer to perceive motion video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream.
H.264 or MPEG-4 Part 10/AVC
Note
H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats. This means that less network bandwidth and storage space are required for a video file. Or seen another way, higher video quality can be achieved for a given bitrate.
H.265 or MPEG-H Part 2/HEVC
H.265 can, without compromising image quality, reduce the size of a digital video file by more than 25% compared to H.264.
Note
H.265 is licensed technology. The Axis product includes one H.265 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
Most web browsers don’t support H.265 decoding and because of this the camera doesn’t support it in its web interface. Instead you can use a video management system or application supporting H.265 decoding.
How do Image, Stream, and Stream profile settings relate to each other?
The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab, it immediately affects all video streams and recordings.
The Stream tab contains settings for video streams. You get these settings if you request a video stream from the product and don’t specify for example resolution, or frame rate. When you change the settings in the Stream tab, it doesn’t affect ongoing streams, but it will take effect when you start a new stream.
The Stream profiles settings override the settings from the Stream tab. If you request a stream with a specific stream profile, the stream contains the settings of that profile. If you request a stream without specifying a stream profile, or request a stream profile that doesn't exist in the product, the stream contains the settings from the Stream tab.
Bitrate control
Bitrate control helps you to manage the bandwidth consumption of your video stream.
Variable bitrate (VBR) Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity, the more bandwidth you need. With variable bitrate you are guaranteed constant image quality, but you need to make sure you have storage margins.
Maximum bitrate (MBR) Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a decline in image quality or frame rate as the instantaneous bitrate is kept below the specified target bitrate. You can choose to prioritize either image quality or frame rate. We recommend that you configure the target bitrate to a higher value than the expected bitrate. This gives you a margin in case there is a high level of activity in the scene.
Target bitrate
Average bitrate (ABR) With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specified target and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static scenes. You are more likely to get better image quality when in scenes with a lot of activity if you use the average bitrate option. You can define the total storage required to store the video stream for a specified amount of time (retention time) when image quality is adjusted to meet the specified target bitrate. Specify the average bitrate settings in one of the following ways:
To calculate the estimated storage need, set the target bitrate and the retention time.
To calculate the average bitrate, based on available storage and required retention time, use the target bitrate calculator.
Target bitrate
Actual average bitrate
You can also turn on maximum bitrate and specify a target bitrate within the average bitrate option.
Target bitrate
Actual average bitrate
Applications
With applications you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other applications for Axis devices. Applications can be preinstalled on the device, available for download for free, or for a license fee. To find out more about available applications, downloads, trials and licenses, go to axis.com/products/acap/application-gallery.
To find the user manuals for Axis applications, go to help.axis.com.
How to download and install an application
How to activate an application licence code on a device
AXIS Object Analytics
AXIS Object Analytics is an analytic application that comes preinstalled on the camera. It detects objects that move in the scene and classifies them as, for example, humans or vehicles. You can set up the application to send alarms for different types of objects. To find out more about how the application works, see AXIS Object Analytics user manual.
Security
TPM module
The TPM (Trusted Platform Module) is a component that provides cryptographic features to protect information from unauthorized access. It is always activated and there are no settings you can change.
Troubleshooting
Reset to factory default settings
Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to the factory default values.
To reset the product to the factory default settings:
Disconnect power from the product.
Press and hold the control button while reconnecting power. See Product overview.
Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.
Release the control button. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90.
Use the installation and management software tools to assign an IP address, set the password, and access the device.
The installation and management software tools are available from the support pages on axis.com/support.
You can also reset parameters to factory default through the device’s web interface. Go to Maintenance > Factory default and click Default.
Firmware options
Axis offers product firmware management according to either the active track or the long-term support (LTS) tracks. Being on the active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates.
Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting any existing integrations. For more detailed information about Axis product firmware strategy, go to axis.com/support/firmware.
Check the current firmware version
Firmware is the software that determines the functionality of network devices. When you troubleshoot a problem, we recommend you to start by checking the current firmware version. The latest firmware version might contain a correction that fixes your particular problem.
To check the current firmware:
Go to the device’s web interface > Status.
See the firmware version under Device info.
Upgrade the firmware
Important
Preconfigured and customized settings are saved when you upgrade the firmware (provided that the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.
Make sure the device remains connected to the power source throughout the upgrade process.
Note
When you upgrade the device with the latest firmware in the active track, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before you upgrade the firmware. To find the latest firmware and the release notes, go to axis.com/support/firmware.
If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.
Problems upgrading the firmware
Firmware upgrade failure
If the firmware upgrade fails, the device reloads the previous firmware. The most common reason is that the wrong firmware file has been uploaded. Check that the name of the firmware file corresponds to your device and try again.
Problems after firmware upgrade
If you experience problems after a firmware upgrade, roll back to the previously installed version from the Maintenance page.
Problems setting the IP address
The device is located on a different subnet
If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets, you cannot set the IP address. Contact your network administrator to obtain an IP address.
The IP address is being used by another device
Disconnect the Axis device from the network. Run the ping command (in a Command/DOS window, type ping and the IP address of the device):
If you receive: Reply from <IP address>: bytes=32; time=10... this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the device.
If you receive: Request timed out, this means that the IP address is available for use with the Axis device. Check all cabling and reinstall the device.
Possible IP address conflict with another device on the same subnet
The static IP address in the Axis device is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the device.
The device can’t be accessed from a browser
Can’t log in
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.
If the password for the user root is lost, the device must be reset to the factory default settings. See Reset to factory default settings.
The IP address has been changed by DHCP
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, go to axis.com/support.
Certificate error when using IEEE 802.1X
For authentication to work properly, the date and time settings in the Axis device must be synchronized with an NTP server. Go to System > Date and time.
The device is accessible locally but not externally
To access the device externally, we recommend you to use one of the following applications for Windows®:
AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.
For instructions and download, go to axis.com/vms.
Problems with streaming
Multicast H.264 only accessible by local clients
Check if your router supports multicasting, or if you need to configure the router settings between the client and the device. You might need to increase the TTL (Time To Live) value.
No multicast H.264 displayed in the client
Check with your network administrator that the multicast addresses used by the Axis device are valid for your network.
Check with your network administrator to see if there is a firewall that prevents viewing.
Poor rendering of H.264 images
Ensure that your graphics card uses the latest driver. You can usually download the latest drivers from the manufacturer’s website.
Color saturation is different in H.264 and Motion JPEG
Modify the settings for your graphics adapter. Go to the adapter’s documentation for more information.
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Lower the image resolution.
Can't select H.265 encoding in live view
Web browsers don’t support H.265 decoding. Use a video management system or application that supports H.265 decoding.
Can’t connect over port 8883 with MQTT over SSL
The firewall blocks traffic using port 8883 as it’s deemed insecure.
In some cases the server/broker might not provide a specific port for MQTT communication. It may still be possible to use MQTT over a port normally used for HTTP/HTTPS traffic.
If the server/broker supports WebSocket/WebSocket Secure (WS/WSS), typically on port 443, use this protocol instead. Check with the server/broker provider to see if WS/WSS is supported and which port and basepath to use.
If the server/broker supports ALPN, the use of MQTT can be negotiated over an open port, such as 443. Check with your server/broker provider to see if ALPN is supported and which ALPN protocol and port to use.
Performance considerations
When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the CPU reaches its maximum, this also affects the frame rate.
The following factors are the most important to consider:
High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth.
Rotating the image in the GUI can increase the product's CPU load.
Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.
Access by large numbers of Motion JPEG or unicast H.265 clients affects the bandwidth.
Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and bandwidth.
Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that streams are identical.
Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.
Accessing Motion JPEG and H.265 video streams simultaneously affects both frame rate and bandwidth.
Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.
Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.
Heavy network utilization due to poor infrastructure affects the bandwidth.
Viewing on poorly performing client computers lowers perceived performance and affects frame rate.
Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.
I2C connector (camera housing communication connector)
Status LED
LED indicators
Status LED
Indication
Unlit
Connection and normal operation.
Green
Shows steady green for 10 seconds for normal operation after startup completed.
Amber
Steady during startup. Flashes during firmware upgrade or reset to factory default.
Amber/Red
Flashes amber/red if network connection is unavailable or lost.
SD card slot
NOTICE
Risk of damage to SD card. Don’t use sharp tools, metal objects, or excessive force when inserting or removing the SD card. Use your fingers to insert and remove the card.
Risk of data loss and corrupted recordings. Unmount the SD card from the device’s web interface before removing it. Don’t remove the SD card while the product is running.
This device supports microSD/microSDHC/microSDXC cards.
microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
Use the switch to select the PoE class you want the device to use. Select PoE class 3 if you’re mounting the camera in an outdoor housing that supports it.
Important
When using PoE class 3, HDMI and SDI are turned off.
Connectors
BNC connector
The BNC connector is used for connecting broadcast equipment using SDI. Connect a 75 Ohm coaxial SDI cable.
CAUTION
The connector may be hot during normal operation in elevated ambient temperatures.
HDMI connector
Use the HDMITM connector to connect a display or public view monitor.
Note
Make sure that the camera is set to PoE class 4 for the HDMITM to function properly.
Network connector
RJ45 Ethernet connector with Power over Ethernet (PoE).
Audio connector
Audio in – 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).
Audio input
1 Tip
2 Ring
3 Sleeve
I/O connector
Use the I/O connector with external devices in combination with, for example, motion detection, event triggering, and alarm notifications. In addition to the 0 V DC reference point and power (12 V DC output), the I/O connector provides the interface to:
Digital input –
For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window contacts, and glass break detectors.
Digital output –
For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, through an event or from the device’s web interface.
6-pin terminal block
Function
Pin
Notes
Specifications
DC ground
1
0 V DC
DC output
2
Can be used to power auxiliary equipment. Note: This pin can only be used as power out.
12 V DC Max load = 50 mA
Configurable (Input or Output)
3–6
Digital input – Connect to pin 1 to activate, or leave floating (unconnected) to deactivate.
0 to max 30 V DC
Digital output – Internally connected to pin 1 (DC ground) when active, and floating (unconnected) when inactive. If used with an inductive load, e.g., a relay, connect a diode in parallel with the load, to protect against voltage transients.
0 to max 30 V DC, open drain, 100 mA
Example
DC ground
DC output 12 V, max 50 mA
I/O configured as input
I/O configured as output
Configurable I/O
Configurable I/O
Power connector
2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.
RS485/RS422 connector
Two 2-pin terminal blocks for RS485/RS422 serial interface used to control auxiliary equipment such as pan-tilt devices.
The serial port can be configured to support:
Two-wire RS485 half duplex
Four-wire RS485 full duplex
Two-wire RS422 simplex
Four-wire RS422 full duplex point to point communication
Function
Pin
Notes
RS485/RS422 TX(B)
1
TX pair for RS422 and 4-wire RS485
RS485/RS422 TX(A)
2
RS485B alt RS485/422 RX(B)
3
RX pair for all modes (combined RX/TX for 2-wire RS485)
RS485A alt RS485/422 RX(A)
4
Important
The maximum cable length is 30 m (98 ft).
PTZ drivers
APTP
This is a list of models supported by this driver. The physical installation depends on your Axis product and the PTZ unit.
Important
Check what serial communication your Axis product and the PTZ unit will support.
Supported models with RS485 2-wire interface:
AXIS T99A Positioning Unit Series.
For information about compatible Axis products, see axis.com.
Other models may be supported but this has not been verified by Axis.
Technical information
DEFAULT capabilities for PTZ driver:
Driver
APTP
Version
1.1.0
DEFAULT serial configuration:
PortMode
RS485
BaudRate
115200
DataBits
8
StopBits
1
Parity
None
DEFAULT supported capabilities in this PTZ driver:
Note
Different PTZ units may have other capabilities (both less and more).
microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.