AXIS Q8615-E PTZ Camera

To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

For more information about how to find and assign IP addresses, go to How to assign an IP address and access your device.

You can use the device with the following browsers:

*To use AXIS OS web interface with iOS 15 or iPadOS 15, go to Settings > Safari > Advanced > Experimental Features and disable NSURLSession Websocket.

If you need more information about recommended browsers, go to AXIS OS Portal.

1. Open a browser and enter the IP address or host name of the Axis device.

   If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.

2. Enter the username and password. If you access the device for the first time, you must set the root password. See Set a new password for the root account.

3. The live view page opens in your browser.

1. To make sure that the device has its original Axis firmware, or to take full control of the device after a security attack:

2. Reset to factory default settings. See Reset to factory default settings.

   After the reset, secure boot guarantees the state of the device.

3. Configure and install the device.

1. Type a password. Follow the instructions about secure passwords. See Secure passwords.

2. Retype the password to confirm the spelling.

3. Click Create login. The password has now been configured.

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

To protect your data we strongly recommend that you:

• Use a password with at least 8 characters, preferably created by a password generator.

• Don’t expose the password.

• Change the password at a recurring interval, at least once a year.

This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more.

1. To adjust the view in relation to a reference area or an object, use the leveling guide in combination with a mechanical adjustment of the camera.

2. Go to Settings > System > Orientation and click .

3. Adjust the camera mechanically until the position of the reference area or the object is aligned with the leveling guide.

• This product has three focus modes:

• Auto: The camera automatically adjusts focus based on the entire image.

• Area: The camera automatically adjusts focus based on a selected area of the image.

• Manual: The focus is set manually at a fixed distance.

1. To turn off autofocus and adjust the focus manually:

2. In the live view window, if the Zoom slider is visible, click Zoom and select Focus.

3. Click M and use the slider to set the focus.

To save the focus settings at a specific pan/tilt range, add a focus recall area. Each time the camera moves into that area it recalls the previously saved focus. It’s enough to cover half of the focus recall area in the live view.

• We recommend the focus recall feature in the following scenarios:

• When there is a lot of manual operation in live view, for example with a joystick.

• Where PTZ preset positions with manual focus are not efficient, for example movements where the focus setting changes continuously.

• In low-light scenarios, where the autofocus is challenged by the lighting conditions.

1. Create a focus recall area

2. Pan, tilt, and zoom into the area where you would like to have focus.

   As long as the focus recall button shows a plus , you can add a focus recall area in that position.

3. Adjust the focus.

4. Click the focus recall button.

1. Delete a focus recall area

2. Pan, tilt, and zoom into the focus recall area you want to delete.

   The focus recall button toggles to minus when the camera detects a focus recall area: .

3. Click the focus recall button.

You can optimize the image processing time of your live stream by turning on low latency mode. The latency in your live stream is reduced to a minimum.

1. Go to Settings > System.

2. Go to Plain config > Image source.

3. Go to Low latency mode and select On.

4. Click Save.

There are different exposure mode options in the camera that adjusts aperture, shutter speed, and gain to improve image quality for specific surveillance scenes. Go to Settings > Image > Exposure and select between the following exposure modes:

• For most use cases, select Automatic exposure.

• For environments with certain artificial lighting, for example fluorescent lighting, select Flicker-free.

  Select the same frequency as the power line frequency.

• For environments with certain artificial light and bright light, for example outdoors with fluorescent lighting at night and sun during daytime, select Flicker-reduced.

  Select the same frequency as the power line frequency.

• To lock the current exposure settings, select Hold current.

Your camera uses visible light to deliver color images during the day. As the available light diminishes, you can set the camera to automatically shift to night mode, in which the camera uses both visible light and near-infrared light to deliver black-and-white images. Since the camera uses more of the available light it can deliver brighter, more detailed, images.

1. Go to Settings > Image > Day and night, and make sure that the IR cut filter is set to Auto.

2. To determine at what light level you want the camera to shift to night mode, move the Threshold slider toward Bright or Dark.

3. If using an accessory IR illuminator, enable Allow IR illumination and Synchronize IR illumination to use IR light when night mode is activated.

4. Note

   If you set the shift to night mode to occur when it’s brighter, the image remains sharper as there will be less low-light noise. If you set the shift to occur when it’s darker, the image colors are maintained for longer, but there will be more image blur due to low-light noise.

To reduce noise in low-light conditions, you can adjust one or more of the following settings:

• Adjust the trade-off between noise and motion blur. Go to Settings > Image > Exposure and move the Blur-noise trade-off slider toward Low noise.

• Set the exposure mode to automatic.

• Note

  A high max shutter value can result in motion blur.

• To slow down the shutter speed, set max shutter to the highest possible value.

• Reduce sharpness in the image.

• Note

  When you reduce the max gain, the image can become darker.

• Set the max gain to a lower value.

• Open the aperture.

• Go to Settings > Image > Capture mode and make sure to select the capture mode that has the highest resolution.

• Go to Settings > Stream and set the compression as low as possible.

• Go to Live view settings > Video format and select MJPEG streaming.

• Go to Settings > Stream and turn off Zipstream functionality.

Dynamic range is the difference in light levels in an image. In some cases the difference between the darkest and the brightest areas can be significant. The result is often an image where either the dark or the bright areas are visible. Wide dynamic range (WDR) makes both dark and bright areas of the image visible.

1. Go to Settings > Image > Wide dynamic range.

2. Turn on WDR.

3. Use the Local contrast slider to adjust the amount of WDR.

4. Use the Tone mapping slider to adjust the amount of WDR.

5. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest.

Find out more about WDR and how to use it at axis.com/web-articles/wdr.

Electronic Image Stabilization (EIS) can be used in environments where the product is mounted in an exposed location and subject to vibrations, for example, wind or passing traffic. Turn on EIS to get a smoother and steadier image without blur.

EIS also reduces the file size of the compressed image and lowers the bitrate of the video stream.

1. Go to Settings > Image > Image correction.

2. Turn on EIS.

3. Use the slider to adjust the electronic image stabilization.

Barrel distortion is a phenomenon where straight lines appear increasingly bent closer to the edges of the frame. A wide field of view often creates barrel distortion in an image. Barrel distortion correction compensates for this distortion.

1. Go to Settings > Image > Image correction.

2. Turn on Barrel distortion correction (BDC).

3. Use the slider to adjust the barrel distortion correction.

To verify that a defined part of the image contains enough pixels to, for example, recognize license plates, you can use the pixel counter.

1. Go to Settings > System > Orientation.

2. Click .

3. In the camera’s live view, adjust the size and position of the rectangle around the area of interest, for example where you expect license plates to appear.

   You can see the number of pixels for each of the rectangle’s sides (X and Y), and decide if the values are enough for your needs.

You can create one or several privacy masks to hide parts of the image.

1. Go to Settings > Privacy mask.

2. Click New.

3. Adjust the size, color, and name of the privacy mask according to your needs.

You can add an image as an overlay in the video stream.

You can show the pan or tilt position as an overlay in the image.

1. Go to Settings > Overlay and click Create overlay.

2. Select Text and click Create.

3. In the text field, type #x to show the pan position.

   Type #y to show the tilt position.

4. Choose appearance, text size, and alignment.

5. The current pan and tilt positions show up in the live view image and in the recording.

1. Activate the compass

2. Go to Settings > Apps.

3. Select Orientation Aid PTZ.

4. Start the application and click Open.

5. Position the camera view at north with the crosshair. Click Set north.

1. Add a preset position

2. Go to Settings > PTZ.

3. Use the crosshair to position the view where you want to add a preset position.

4. Click the + to create a new preset position.

5. 

To learn more about different pan, tilt, and zoom settings, see Pan, tilt, and zoom (PTZ).

If there are parts of the scene that you don’t want the camera to reach, you can limit the pan, tilt, and zoom movements. For example, you want to protect the privacy of residents in an apartment building, which is located close to a parking lot that you intend to monitor. To limit the movements, go to Settings > PTZ > Limits.

A guard tour displays the video stream from different preset positions either in a predetermined or random order, and for configurable periods of time.

1. Go to Settings > PTZ > Guard tours.

2. Click .

3. To edit the guard tour’s properties, click .

4. Type a name for the guard tour and specify the pause length in minutes between each tour.

5. If you want the guard tour to go to the preset positions in a random order, turn on Shuffle.

6. Click Done.

7. Click Add to add the preset positions that you want in your guard tour.

8. Click Done to exit the guard tour settings.

9. To schedule the guard tour, go to System > Events.

The heater turns on and off automatically depending on the ambient temperature. You can turn on the heater manually for a pre-defined period of time.

1. Go to the live view.

2. Click .

3. Set a duration and click Start.

This section includes instructions about configuring your device. To learn more about how streaming and storage works, go to Streaming and storage.

1. Go to live view and select H.264.

2. Go to Settings > Stream.

3. Do one or more of the following:

4. • Turn on the Zipstream functionality and select the desired level.

   • Note

     The zipstream settings are used for both H.264 and H.265.

   • Turn on dynamic GOP and set a high GOP length value.

   • Increase the compression.

   • Turn on dynamic FPS.

1. To store recordings on the network, you need to set up your network storage.

2. Go to Settings > System > Storage.

3. Click Setup under Network storage.

4. Enter the IP address of the host server.

5. Enter the name of the shared location on the host server.

6. Move the switch if the share requires a login, and enter username and password.

7. Click Connect.

To record video you must first set up network storage, see Set up network storage, or have an SD card installed.

1. Record video

2. Go to the live view.

3. To start a recording, click Record. Click again to stop the recording.

1. Watch video

2. Click Storage > Go to recordings.

3. Select your recording in the list and it will play automatically.

You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text while the device is recording.

To learn more, check out our guide Get started with rules for events.

1. Go to Settings > System > Events to set up a rule. The rule defines when the device will perform certain actions. Rules can be setup as scheduled, recurring, or for example, triggered by motion detection.

2. Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.

3. Select which Action the device should perform when the conditions are met.

This example explains how to set up the camera to start recording to the SD card five seconds before it detects motion and to stop one minute after.

1. Make sure that AXIS Object Analytics is running:

2. Go to Settings > Apps > AXIS Object Analytics.

3. Start the application if it is not already running.

4. Make sure you have set up the application according to your needs. If you need help, see the user manual for AXIS Object Analytics.

1. Create a rule:

2. Go to Settings > System > Events and add a rule.

3. Type a name for the rule.

4. In the list of conditions, under Application, select Object Analytics.

5. In the list of actions, under Recordings, select Record video while the rule is active.

6. Select an existing stream profile or create a new one.

7. Set the prebuffer time to 5 seconds.

8. Set the postbuffer time to 60 seconds.

9. In the list of storage options, select SD card.

10. Click Save.

This example explains how to display the text “Motion detected” when the device detects motion.

Make sure that AXIS Video Motion Detection is running:

1. Go to Settings > Apps > AXIS Video Motion Detection.

2. Start the application if it is not already running.

3. Make sure you have set up the application according to your needs.

4. Add the overlay text:

5. Go to Settings > Overlay.

6. Click Create overlay.

7. Select Text and click Create.

8. Enter #D in the text field.

9. Choose text size and appearance.

10. To position the text overlay, choose Custom or one of the presets.

11. Create a rule:

12. Go to System > Events > Rules and add a rule.

13. Type a name for the rule.

14. In the list of conditions, select AXIS Video Motion Detection.

15. In the list of actions, select Use overlay text.

16. Select Camera 1.

17. Type “Motion detected”.

18. Set the duration.

19. Click Save.

This example explains how to set up the camera to go to a preset position when it detects motion in the image.

1. Make sure that AXIS Video Motion Detection is running:

2. Go to Settings > Apps > AXIS Video Motion Detection.

3. Start the application if it is not already running.

4. Make sure you have set up the application according to your needs. If you need help, see the user manual for AXIS Video Motion Detection 4.

Add a preset position:

Go to Settings > PTZ and set where you want the camera to be directed by creating a preset position.

1. Create a rule:

2. Go to Settings > System > Events > Rules and add a rule.

3. Type a name for the rule.

4. In the list of conditions, select a video motion detection condition under Application.

5. From the list of actions, select Go to preset position.

6. Select the preset position you want the camera to go to.

7. Click Save.

This example explains how to use the gatekeeper functionality to make the camera zoom in automatically on the license plate of a car that passes through a gate. When the car has passed, the camera zooms out to the home position.

1. Create the preset positions:

2. Go to Settings > PTZ > Preset positions.

3. Create the home position that includes the entrance of the gate.

4. Create the zoomed-in preset position so that it covers the area in the image where you assume that the license plate will appear.

1. Create a motion detection profile:

2. Go to Settings > Apps and open AXIS Video Motion Detection.

3. Create a profile that covers the entrance of the gate and then save the profile.

1. Create a rule:

2. Go to Settings > System > Events and add a rule.

3. Name the rule “Gatekeeper”.

4. In the list of conditions, under Application, select the motion detection profile.

5. In the list of actions, under Preset positions, select Go to preset position.

6. Select a Video channel.

7. Select the Preset position.

8. To make the camera wait a while before it returns to the home position, select Home timeout, and set a time.

9. Click Save.

You have the option to connect the AXIS I/O Indication LED to your network camera. This LED can be configured to turn on whenever certain events occur in the camera. For example, to let people know that video recording is in progress.

Required hardware

• AXIS I/O Indication LED

• An Axis network video camera

• Note

  For instructions on how to connect the AXIS I/O Indication LED, see the installation guide provided with the product.

The following example shows how to configure a rule that turns on the AXIS I/O Indication LED to indicate that camera is recording.

1. Go to Settings > System > I/O Ports.

2. For the port that you connected the AXIS I/O Indication LED to, set the direction to Output, and set the normal state to Open circuit (NO).

3. Go to Settings > System > Events.

4. Create a new rule.

5. Select the Condition that must be met to trigger the camera to start recording. It can, for example, be a time schedule or motion detection.

6. In the list of actions, select Record video. Select a stream profile or create a new. Also set the Prebuffer and Postbuffer as required.

7. Save the rule.

8. Create a second rule and select the same Condition as in the first rule.

9. In the list of actions, select Toggle I/O while the rule is active, and then select the port the AXIS I/O Indication LED is connected to. Set the state to Active.

10. Save the rule.

• Other scenarios where AXIS I/O Indication LED can be used are for example:

• Configure the LED to turn on when the camera starts, to indicate the presence of the camera. Select System ready as a condition.

• Configure the LED to turn on when live stream is active to indicate that a person or a program is accessing a stream from the camera. Select Live stream accessed as a condition.

This example explains how to direct the camera and open a gate when someone wants to enter during daytime. This is done by connecting a PIR detector to the product’s input port and a switch relay to the product’s output port.

Required hardware

• Mounted PIR detector

• Switch relay connected to the gate lock, in this case the switch is normally closed (NC)

• Connecting wires

Physical connection

1. Connect the wires from the PIR detector to the input pin, see I/O connector.

2. Connect the wires from the switch to the output pin, see I/O connector

You need to connect the switch relay to the camera from the camera’s webpage. First, configure the I/O ports:

Set the PIR detector to an input port

1. Go to System > I/O ports.

2. Select Input in the Port 1 drop-down list.

3. Give the input module a descriptive name, for example “PIR detector”.

4. To trigger an event whenever the PIR detector senses motion, select Open circuit in the drop-down list.

Set the switch relay to an output port

1. Go to System > I/O ports.

2. Select Output in the Port 2 drop-down list.

3. Give the output module a descriptive name, for example “Gate switch”.

4. To open the gate whenever an event is triggered, select Closed circuit in the drop-down list.

For the camera to open the gate when the PIR detector senses someone nearby, you need to create a rule in the camera:

1. Go to Settings > System > Events and add a rule.

2. Type a name for the rule, for example “Open gate”.

3. In the list of conditions, select PIR detector.

4. In the list of actions, select Toggle I/O once.

5. In the list of ports, select Gate switch.

6. Set state to Active.

7. Set the duration.

8. Click Save.

9. Create another rule with the name “Direct the camera to the gate".

10. Select the same input signal as before, but as action select the previously created “Gate entrance” preset position.

11. Click Save.

1. Use a can of compressed air to remove any dust or loose dirt from the device.

2. If necessary, clean the lens with a soft cloth dampened with lukewarm water.

A capture mode is a preset configuration that defines how the camera captures images. The selected mode can affect the maximum resolution and maximum frame rate available in the device. If you use a capture mode with a lower resolution than the maximum, the field of view might be reduced. The capture mode also affects the shutter speed, which in turn affects the light sensitivity – a capture mode with a high maximum frame rate has a reduced light sensitivity, and vice versa. Note that with certain capture modes you might not be able to use WDR.

The lower resolution capture mode might be sampled from the original resolution, or it might be cropped out from the original, in which case the field of view could also be affected.

What capture mode to choose depends on the requirements for the frame rate and resolution of the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com.

The remote focus and zoom functionality allows you to make focus and zoom adjustments to your camera from a computer. It is a convenient way to ensure that the scene’s focus, viewing angle and resolution are optimized without having to visit the camera’s installation location.

The privacy mask is relative to the pan, tilt, and zoom coordinates, so regardless of where you point the camera, the privacy mask covers the same place or object.

You’ll see the privacy mask on all snapshots, recorded video, and live streams.

You can use the VAPIX® application programming interface (API) to hide the privacy masks.

You can create several privacy masks. The maximum number of masks depends on the complexity of all the masks combined. The more anchor points in each mask, the fewer masks you can create. Each mask can have 3 to 10 anchor points.

Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration. You can add either text or an image.

The video streaming indicator is another type of overlay. It shows you that the live view video stream is live.

A preset position is a saved view that can be used to quickly move the camera view to a specific position.

A preset position can consist of the following values:

• Zoom position

• Focus position (manual or automatic)

• Iris position (manual or automatic)

The preset positions can be reached at any time:

• from the drop-down list in the live view window

• as actions in the event system

• as triggers in the event system

• when setting up a guard tour

A guard tour displays the video stream from different preset positions either in a predetermined or random order, and for configurable periods of time. Once started, a guard tour continues to run until stopped, even when there are no clients (web browsers) viewing the images.

1. Go to Settings > System > I/O Ports.

2. For the port used with the washer — set Output as the direction.

3. Now go to the Live View.

4. Use the joystick (or mouse) to position the washer nozzle in the center of the image.

5. Go to Settings > System > Accessories.

6. Got o Washer and set Nozzle Position to ON.

7. Select the pin (I/O port) the washer is connected to.

8. To set the duration of the the washer sequence in seconds, enter a value for the Washer pump time. The wiper starts when there is 5 seconds left of this time.

9. To set the duration of the wiper sequence in seconds, enter a value for the Washer wiper time.

The below table provides some examples of different washer-wiper sequence setups.

This device supports the connection of IR illuminators and white light illuminators.

1. Go to Settings > System > Accessories > External illuminators.

2. Select the type of illuminator connected to Illuminator 1 and Illuminator 2.

Decide which compression method to use based on your viewing requirements, and on the properties of your network. The available options are:

Motion JPEG

Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion. For the viewer to perceive motion video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream.

H.264 or MPEG-4 Part 10/AVC

H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats. This means that less network bandwidth and storage space are required for a video file. Or seen another way, higher video quality can be achieved for a given bitrate.

H.265 or MPEG-H Part 2/HEVC

H.265 can, without compromising image quality, reduce the size of a digital video file by more than 25% compared to H.264.

The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab, it immediately affects all video streams and recordings.

The Stream tab contains settings for video streams. You get these settings if you request a video stream from the product and don’t specify for example resolution, or frame rate. When you change the settings in the Stream tab, it doesn’t affect ongoing streams, but it will take effect when you start a new stream.

The Stream profiles settings override the settings from the Stream tab. If you request a stream with a specific stream profile, the stream contains the settings of that profile. If you request a stream without specifying a stream profile, or request a stream profile that doesn't exist in the product, the stream contains the settings from the Stream tab.

Bitrate control helps you to manage the bandwidth consumption of your video stream.

Variable bitrate (VBR)
Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity, the more bandwidth you need. With variable bitrate you are guaranteed constant image quality, but you need to make sure you have storage margins.

Maximum bitrate (MBR)
Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a decline in image quality or frame rate as the instantaneous bitrate is kept below the specified target bitrate. You can choose to prioritize either image quality or frame rate. We recommend that you configure the target bitrate to a higher value than the expected bitrate. This gives you a margin in case there is a high level of activity in the scene.

Average bitrate (ABR)
With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specified target and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static scenes. You are more likely to get better image quality when in scenes with a lot of activity if you use the average bitrate option. You can define the total storage required to store the video stream for a specified amount of time (retention time) when image quality is adjusted to meet the specified target bitrate. Specify the average bitrate settings in one of the following ways:

• To calculate the estimated storage need, set the target bitrate and the retention time.

• To calculate the average bitrate, based on available storage and required retention time, use the target bitrate calculator.

• 1. Target bitrate
  2. Actual average bitrate
• You can also turn on maximum bitrate and specify a target bitrate within the average bitrate option.
• 1. Target bitrate
  2. Actual average bitrate

With applications you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other applications for Axis devices. Applications can be preinstalled on the device, available for download for free, or for a license fee. To find out more about available applications, downloads, trials and licenses, go to axis.com/products/acap/application-gallery.

To find the user manuals for Axis applications, go to help.axis.com.

With autotracking, the camera automatically zooms in on and tracks moving objects, for example a vehicle or a person. You can manually select an object to track, or set up trigger areas and let the camera detect moving objects. The application is best suited for open areas with no obscuring objects and where movement is unusual. When the camera doesn't track an object, it returns to its connected preset position.

This example explains how to set up the camera to track moving objects in an area of interest.

In the device’s webpage:

1. Go to Settings > PTZ.

2. Direct the camera view to the area you want to track.

3. Click and create a preset position.

4. Go to Apps > AXIS PTZ Autotracking.

5. Start and open the application.

In the application:

1. Go to Settings > Profiles.

2. Click and create a profile.

3. Select the preset position you created in the device’s webpage.

4. Click Done.

5. Select a Trigger area.

6. Go to Settings > Filters:

7. • To exclude small objects, set width and height.

   • To exclude short-lived objects, set a time between 1 and 5 seconds.

8. Click Autotracking to start tracking.

AXIS Object Analytics is an analytic application that comes preinstalled on the camera. It detects objects that move in the scene and classifies them as, for example, humans or vehicles. You can set up the application to send alarms for different types of objects. To find out more about how the application works, see AXIS Object Analytics user manual.

The TPM (Trusted Platform Module) is a component that provides cryptographic features to protect information from unauthorized access. It is always activated and there are no settings you can change.

To reset the product to the factory default settings:

1. Press and hold the control button and the power button for 15–30 seconds until the status LED indicator flashes amber. See Product overview.

2. Release the control button but continue to hold down the power button until the status LED indicator turns green.

3. Release the power button and assemble the product.

4. The process is now complete. The product has been reset to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90.

5. Using the installation and management software tools to assign an IP address, set the password and access the video stream.

It is also possible to reset parameters to factory default through the web interface. Go to Settings > System > Maintenance and click Default.

Axis offers product firmware management according to either the active track or the long-term support (LTS) tracks. Being on the active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates.

Using firmware from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting any existing integrations. For more detailed information about Axis product firmware strategy, go to axis.com/support/firmware.

Firmware is the software that determines the functionality of network devices. One of your first actions when troubleshooting a problem should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem.

To check the current firmware:

1. Go to the product’s webpage.

2. Click the help menu .

3. Click About.

AXIS Device Manager can be used for multiple upgrades. Find out more at axis.com/products/axis-device-manager.

1. Download the firmware file to your computer, available free of charge at axis.com/support/firmware.

2. Log in to the product as an administrator.

3. Go to Settings > System > Maintenance. Follow the instructions on the page. When the upgrade has finished, the product restarts automatically.

If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

When setting up your system, it is important to consider how various settings and situations affect the performance. Some factors affect the amount of bandwidth (the bitrate) required, others can affect the frame rate, and some affect both. If the load on the CPU reaches its maximum, this also affects the frame rate.

The following factors are the most important to consider:

• High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth.

• Rotating the image in the GUI can increase the product's CPU load.

• Removing or attaching the cover will restart the camera.

• Access by large numbers of Motion JPEG or unicast H.264 clients affects the bandwidth.

• Access by large numbers of Motion JPEG or unicast H.265 clients affects the bandwidth.

• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and bandwidth.

  Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that streams are identical.

• Accessing Motion JPEG and H.264 video streams simultaneously affects both frame rate and bandwidth.

• Accessing Motion JPEG and H.265 video streams simultaneously affects both frame rate and bandwidth.

• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.

• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

• Heavy network utilization due to poor infrastructure affects the bandwidth.

• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.

Contact support at axis.com/support.

This device supports SD/SDHC/SDXC cards.

For SD card recommendations, see axis.com.

SD, SDHC, and SDXC Logos are trademarks of SD-3C LLC. SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

• The control button is used for:

• Resetting the product to factory default settings. See Reset to factory default settings.

• Connecting to a one-click cloud connection (O3C) service over the internet. To connect, press and hold the button for about 3 seconds until the status LED flashes green.

The power button is used with the control button to reset the camera to factory default settings. See Reset to factory default settings.

RJ45 Ethernet connector.

SFP connector.

Use the I/O connector with external devices in combination with, for example, motion detection, event triggering, and alarm notifications. In addition to the 0 V DC reference point and power (12 V DC output), the I/O connector provides the interface to:

Digital input –

For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window contacts, and glass break detectors.

Digital output –

For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, through an event or from the device’s web interface.

6-pin terminal block

Example

1. DC ground
2. DC output 12 V, max 50 mA
3. I/O configured as input
4. I/O configured as output
5. Configurable I/O
6. Configurable I/O

4-pin terminal block for power input.