AXIS Q8752-E Bispectral PTZ Network Camera

The AXIS Q87 Bispectral PTZ Network Camera is intended for mission-critical surveillance that demands 24-hour monitoring of restricted areas, such as airports.

In difficult lighting conditions, the thermal channel can detect objects (1) that the visual channel can’t. To take advantage of this, you can set up the thermal channel to automatically detect motion, and send a signal to the visual channel to zoom in and record. To find out more, go to Detect motion with the thermal channel and zoom in and record with the visual channel.

The camera (2) is often installed in inaccessible locations. With the built-in wiper and optional washer you can remove, for example, sea salt from the front window without physically accessing the camera. To find out more, go to .

Thanks to the wide tilt range you can, for example, detect various flying objects (3).

To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

For more information about how to find and assign IP addresses, go to How to assign an IP address and access your device.

You can use the device with the following browsers:

✓: Recommended
*: Supported with limitations

1. Open a browser and type the IP address or host name of the Axis device.

   If you don’t know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.

2. Type the username and password. If you access the device for the first time, you must create an administrator account. See Create an administrator account.

For descriptions of all features and settings in the web interface of devices with AXIS OS, see AXIS OS web interface help.

The first time you log in to your device, you must create an administrator account.

1. Enter a username.

2. Enter a password. See Secure passwords.

3. Re-enter the password.

4. Accept the license agreement.

5. Click Add account.

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

To protect your data we strongly recommend that you:

• Use a password with at least 8 characters, preferably created by a password generator.

• Don’t expose the password.

• Change the password at a recurring interval, at least once a year.

1. To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack:

2. Reset to factory default settings. See Reset to factory default settings.

   After the reset, secure boot guarantees the state of the device.

3. Configure and install the device.

This video gives you an overview of the device’s web interface.

Set the capture mode

1. Go to Video > Installation > Capture mode.

2. Click Change.

3. Select a capture mode and click Save and restart.

   See also .

Set the power line frequency

1. Go to Video > Installation > Power line frequency.

2. Select a power line frequency and click Save and restart.

This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more.

1. To adjust the view in relation to a reference area or an object, use the level grid in combination with a mechanical adjustment of the camera.

2. Go to Video > Image > and click .

3. Click to show the level grid.

4. Adjust the camera mechanically until the position of the reference area or the object is aligned with the level grid.

To save the focus settings at a specific pan/tilt range, add a focus recall area. Each time the camera moves into that area it recalls the previously saved focus. It’s enough to cover half of the focus recall area in the live view.

• We recommend the focus recall feature in the following scenarios:

• When there is a lot of manual operation in live view, for example with a joystick.

• Where PTZ preset positions with manual focus are not efficient, for example movements where the focus setting changes continuously.

• In low-light scenarios, where the autofocus is challenged by the lighting conditions.

1. Create a focus recall area

2. Pan, tilt, and zoom into the area where you would like to have focus.

   As long as the focus recall button shows a plus , you can add a focus recall area in that position.

3. Adjust the focus.

4. Click the focus recall button.

1. Delete a focus recall area

2. Pan, tilt, and zoom into the focus recall area you want to delete.

   The focus recall button toggles to minus when the camera detects a focus recall area: .

3. Click the focus recall button.

A scene profile is a set of predefined image appearance settings including color level, brightness, sharpness, contrast and local contrast. Scene profiles are preconfigured in the product for quick setup to a specific scenario, for example Forensic which is optimized for surveillance conditions. For a description of each available setting, see The web interface.

You can select a scene profile during the initial setup of the camera. You can also select or change scene profile later.

1. Go to Video > Image > Appearance.

2. Go to Scene profile and select a profile.

You can optimize the image processing time of your live stream by turning on low latency mode. The latency in your live stream is reduced to a minimum. When you use low latency mode, the image quality is lower than usual.

1. Go to System > Plain config.

2. Select ImageSource from the drop-down list.

3. Go to ImageSource/I0/Sensor > Low latency mode and select On.

4. Click Save.

To improve image quality for specific surveillance scenes, use exposure modes. Exposure modes lets you control aperture, shutter speed, and gain. Go to Video > Image > Exposure and select between the following exposure modes:

• For most use cases, select Automatic exposure.

• For environments with certain artificial lighting, for example fluorescent lighting, select Flicker-free.

  Select the same frequency as the power line frequency.

• For environments with certain artificial light and bright light, for example outdoors with fluorescent lighting at night and sun during daytime, select Flicker-reduced.

  Select the same frequency as the power line frequency.

Your camera uses visible light to deliver color images during the day. But as the visible light diminishes, color images become less bright and clear. If you switch to night mode when this happens, the camera uses both visible and near-infrared light to deliver bright and detailed black-and-white images instead. You can set the camera to switch to night mode automatically.

1. Go to Video > Image > Day-night mode, and make sure that the IR-cut filter is set to Auto.

To reduce noise in low-light conditions, you can adjust one or more of the following settings:

• Adjust the trade-off between noise and motion blur. Go to Video > Image > Exposure and move the Blur-noise trade-off slider toward Low noise.

• Set the exposure mode to automatic.

• Note

  A high max shutter value can result in motion blur.

• To slow down the shutter speed, set max shutter to the highest possible value.

• If there is an Aperture slider, move it towards Open.

• Go to Video > Stream > General and set the compression as low as possible.

• Below the live view image, click and in Video format, select MJPEG.

• Go to Video > Stream > Zipstream and select Off.

Dynamic range is the difference in light levels in an image. In some cases the difference between the darkest and the brightest areas can be significant. The result is often an image where either the dark or the bright areas are visible. Wide dynamic range (WDR) makes both dark and bright areas of the image visible.

1. Go to Video > Image > Wide dynamic range.

2. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest.

Find out more about WDR and how to use it at axis.com/web-articles/wdr.

Image stabilization is suitable in environments where the product is mounted in an exposed location where vibrations can occur, for example, due to wind or passing traffic.

The feature makes the image smoother, steadier, and less blurry. It also reduces the file size of the compressed image and lowers the bitrate of the video stream.

1. Go to Video > Installation > Image correction.

2. Turn on Image stabilization.

You can create one or several privacy masks to hide parts of the image.

1. Go to Video > Privacy masks.

2. Click .

3. Click the new mask and type a name.

4. Adjust the size and placement of the privacy mask according to your needs.

5. To change the color for all privacy masks, click Privacy masks and select a color.

See also Privacy masks

You can add an image as an overlay in the video stream.

1. Go to Video > Overlays.

2. Click Manage images.

3. Upload or drag and drop an image.

4. Click Upload.

5. Select Image from the drop-down list and click .

6. Select the image and a position. You can also drag the overlay image in the live view to change the position.

You can add a text field as an overlay in the video stream. This is useful for example when you want to display the date, time or a company name in the video stream.

1. Go to Video > Overlays.

2. Select Text and click .

3. Type the text you want to display, or select modifiers to show for example the current date.

4. Select a position. You can also click-and-drag the overlay in the live view to change the position.

You can show the pan or tilt position as an overlay in the image.

1. Go to Video > Overlays and click .

2. In the text field, type #x to show the pan position.

   Type #y to show the tilt position.

3. Choose appearance, text size, and alignment.

4. The current pan and tilt positions show up in the live view image and in the recording.

1. To activate the compass:

2. Go to PTZ > Orientation aid.

3. Turn on Orientation aid.

4. Position the camera view at north with the crosshair. Click Set north.

1. To add a preset position to show in the compass field:

2. Go to PTZ > Preset positions.

3. Use the crosshair to position the view where you want to add a preset position.

4. Click Add preset position to create a new preset position.

If there are parts of the scene that you don’t want the camera to reach, you can limit the pan, tilt, and zoom movements. For example, you want to protect the privacy of residents in an apartment building, which is located close to a parking lot that you intend to monitor.

To limit the movements:

1. Go to PTZ > Limits.

2. Set the limits as needed.

A guard tour displays the video stream from different preset positions either in a predetermined or random order, and for configurable periods of time.

1. Go to PTZ > Guard tours.

2. Click Guard tour.

3. Select Preset position and click Create.

4. Under General settings:

5. • Enter a name for the guard tour and specify the pause length between each tour.

   • If you want the guard tour to go to the preset positions in a random order, turn on Play guard tour in random order.

6. Under Step settings:

7. • Set the duration for the preset.

   • Set the move speed, which controls how fast to move to the next preset.

8. Go to Preset positions.

9. 1. Select the preset positions that you want in your guard tour.

   2. Drag them to the View order area, and click Done.

10. To schedule the guard tour, go to System > Events.

This section includes instructions about configuring your device. To learn more about how streaming and storage works, go to Streaming and storage.

1. Go to Video > Stream.

2. Click in the live view.

3. Select Video format AV1 if your device supports it. Otherwise select H.264.

4. Go to Video > Stream > General and increase Compression.

5. Go to Video > Stream > Zipstream and do one or more of the following:

6. • Note

     The Zipstream settings are used for all video encodings except MJPEG.

   • Select the Zipstream Strength that you want to use.

   • Turn on Optimize for storage. This can only be used if the video management software supports B-frames.

   • Turn on Dynamic FPS.

   • Turn on Dynamic GOP and set a high Upper limit GOP length value.

1. To store recordings on the network, you need to set up your network storage.

2. Go to System > Storage.

3. Click Add network storage under Network storage.

4. Type the IP address of the host server.

5. Type the name of the shared location on the host server under Network share.

6. Type the username and password.

7. Select the SMB version or leave it on Auto.

8. Select Add share without testing if you experience temporary connection issues, or if the share is not yet configured.

9. Click Add.

1. Record video directly from the camera

2. Go to Video > Stream.

3. To start a recording, click .

   If you haven’t set up any storage, click and . For instructions on how to set up network storage, see Set up network storage

4. To stop recording, click again.

1. Watch video

2. Go to Recordings.

3. Click for your recording in the list.

You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text while the device is recording.

To learn more, see Get started with rules for events.

1. Go to System > Events and add a rule. The rule defines when the device will perform certain actions. You can set up rules as scheduled, recurring, or manually triggered.

2. Enter a Name.

3. Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.

4. Select which Action to perform when the conditions are met.

In difficult lighting conditions the thermal channel can detect objects that the visual sensor can’t. This example explains how to use the thermal channel to detect motion, and then use the visual channel to zoom in and record. In the example, the camera monitors a gate.

1. Create a motion detection profile:
2. Note

   If you run AXIS Motion Guard on both channels simultaneously, it can affect the frame rate and the general performance. Therefore, we recommend you to remove all AXIS Motion Guard profiles on the visual channel.

3. Go to Apps and open AXIS Video Motion Detection.

4. Select Thermal.

5. Create a profile named Gate profile that covers the area of interest. Find out more in the user manual for AXIS Motion Guard at axis.com/products/online-manual/.

1. Create the preset positions:

2. Go to PTZ > Preset positions.

   Both channels share the same preset configurations.

3. Create the home position that includes the area of interest.

4. Create a zoomed-in preset position, called Gate position, that covers the area in the image where you predict that the moving object will appear.

Create a rule to zoom in with the visual channel when the thermal channel detects motion:

1. Go to System > Events and add a rule.

2. Name the rule Gatekeeper.

3. In the list of conditions, under Applications, select Motion Guard: Gate profile (Thermal).

4. In the list of actions, under Preset positions, select Go to preset position.

5. Under Video channel, select Camera 1.

6. Under Preset position, select Gate position.

7. Select Home timeout and set the duration for the camera to stay in the gate position (wait at least 30 seconds before returning to home position).

8. Click Save.

Create a rule to record video to the SD card:

1. Create a rule and name it Record video.

2. In the list of conditions, under PTZ, select PTZ preset position reached: Camera 1.

3. Under Preset position, select Gate position.

4. In the list of actions, under Recordings, select Record video while the rule is active.

5. Under Camera, select Camera 1.

6. Under Storage, select SD card.

7. Click Save.

1. Turn on audio:

2. Go to Video > Stream > Audio and include audio.

3. If the device has more than one input source, select the correct one in Source.

4. Go to Audio > Device settings and turn on the correct input source.

5. If you make any changes to the input source, click Apply changes.

6. Edit the stream profile that is used for the recording:

7. Go to System > Stream profiles and select the stream profile.

8. Select Include audio and turn it on.

9. Click Save.

With portcast technology, you can add audio capability to your product. It allows audio and I/O communication digitally over the network cable between the camera and the interface.

• To add audio capability to your Axis network video device, connect the portcast compatible Axis audio device and I/O Interface between your device and the PoE switch which provides power.

1. Connect the Axis network video device (1) and the Axis portcast device (2) with a PoE cable.

2. Connect the Axis portcast device (2) and the PoE switch (3) with a PoE cable.

Once the devices are connected, an audio tab becomes visible in the settings for your Axis network video device. Go to the audio tab and turn on Allow audio.

See your Axis portcast device’s user manual for more information.

1. Go to System > Accessories > I/O Ports.

2. For the port used with the washer — set Output as the direction.

3. Go to the live view and use the joystick (or mouse) to position the washer nozzle in the center of the image.

4. Go to System > Accessories > Washer.

5. Turn on Lock nozzle position.

6. Under Pump connection, select the pin (I/O port) the washer is connected to.

7. To set the duration of the washer sequence in seconds, enter a value under Pump time. The wiper starts when there is 5 seconds left of this time.

8. To set the duration of the wiper sequence in seconds, enter a value under Wiper time.

The below table provides some examples of different washer-wiper sequence setups.

To read about all the features and settings available in the web interface of devices with AXIS OS, go to AXIS OS web interface help.

To help the human eye distinguish details in a thermal image, you can apply a color palette to the image. The colors in the palette are artificially created pseudocolors that emphasize temperature differences.

A privacy mask is a user-defined area that prevents users from viewing a part of the monitored area. In the video stream, privacy masks appear as blocks of solid color.

You’ll see the privacy mask on all snapshots, recorded video, and live streams.

You can use the VAPIX® application programming interface (API) to hide the privacy masks.

You can create several privacy masks. Each mask can have 3 to 10 anchor points.

Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration. You can add either text or an image.

A guard tour displays the video stream from different preset positions either in a predetermined or random order, and for configurable periods of time. Once started, a guard tour continues to run until stopped, even when there are no clients (web browsers) viewing the images.

Decide which compression method to use based on your viewing requirements, and on the properties of your network. The available options are:

Motion JPEG

Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion. For the viewer to perceive motion video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream.

H.264 or MPEG-4 Part 10/AVC

H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats. This means that less network bandwidth and storage space are required for a video file. Or seen another way, higher video quality can be achieved for a given bitrate.

H.265 or MPEG-H Part 2/HEVC

H.265 can, without compromising image quality, reduce the size of a digital video file by more than 25% compared to H.264.

The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab, it immediately affects all video streams and recordings.

The Stream tab contains settings for video streams. You get these settings if you request a video stream from the product and don’t specify for example resolution, or frame rate. When you change the settings in the Stream tab, it doesn’t affect ongoing streams, but it will take effect when you start a new stream.

The Stream profiles settings override the settings from the Stream tab. If you request a stream with a specific stream profile, the stream contains the settings of that profile. If you request a stream without specifying a stream profile, or request a stream profile that doesn't exist in the product, the stream contains the settings from the Stream tab.

Bitrate control helps you to manage the bandwidth consumption of your video stream.

Variable bitrate (VBR)
Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity, the more bandwidth you need. With variable bitrate you are guaranteed constant image quality, but you need to make sure you have storage margins.

Maximum bitrate (MBR)
Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a decline in image quality or frame rate as the instantaneous bitrate is kept below the specified target bitrate. You can choose to prioritize either image quality or frame rate. We recommend that you configure the target bitrate to a higher value than the expected bitrate. This gives you a margin in case there is a high level of activity in the scene.

With analytics and apps you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other apps for Axis devices. Apps can be preinstalled on the device, available for download for free, or for a license fee.

To find the user manuals for Axis analytics and apps, go to help.axis.com.

For product-specific information about cybersecurity, see the product's datasheet at axis.com.

For in-depth information about cybersecurity in AXIS OS, read the AXIS OS Hardening guide.

Axis Edge Vault provides a hardware-based cybersecurity platform that safeguards the Axis device. It offers features to guarantee the device’s identity and integrity and to protect your sensitive information from unauthorized access. It builds on a strong foundation of cryptographic computing modules (secure element and TPM) and SoC security (TEE and secure boot), combined with expertise in edge device security.

Signed OS is implemented by the software vendor signing the AXIS OS image with a private key. When the signature is attached to the operating system, the device will validate the software before installing it. If the device detects that the integrity of the software is compromised, the AXIS OS upgrade will be rejected.

Secure boot is a boot process that consists of an unbroken chain of cryptographically validated software, starting in immutable memory (boot ROM). Being based on the use of signed OS, secure boot ensures that a device can boot only with authorized software.

A tamper-protected environment for the protection of private keys and secure execution of cryptographic operations. It prevents unauthorized access and malicious extraction in the event of a security breach. Depending on security requirements, an Axis device can have either one or multiple hardware-based cryptographic computing modules, which provide a hardware-protected secure keystore. Depending on security requirements, an Axis device can have either one or multiple hardware-based cryptographic computing modules, like a TPM 2.0 (Trusted Platform Module) or a secure element, and/or a TEE (Trusted Execution Environment), which provide a hardware-protected secure keystore. Furthermore, selected Axis products feature a FIPS 140-2 Level 2-certified secure keystore.

Being able to verify the origin of the device is key to establishing trust in the device identity. During production, devices with Axis Edge Vault are assigned a unique, factory-provisioned, and IEEE 802.1AR-compliant Axis device ID certificate. This works like a passport to prove the origin of the device. The device ID is securely and permanently stored in the secure keystore as a certificate signed by Axis root certificate. The device ID can be leveraged by the customer’s IT infrastructure for automated secure device onboarding and secure device identification

Signed video ensures that video evidence can be verified as untampered without proving the chain of custody of the video file. Each camera uses its unique video signing key, which is securely stored in the secure keystore, to add a signature into the video stream. When the video is played, the file player shows whether the video is intact. Signed video makes it possible to trace the video back to the camera origin and verifies that the video has not been tampered with after it left the camera.

The secure keystore prevents the malicious exfiltration of information and prevents configuration tampering by enforcing strong encryption upon the file system. This ensures no data stored in the file system can be extracted or tampered with when the device is not in use, unauthenticated access to the device is achieved and/or the Axis device is stolen. During the secure boot process, the read-write filesystem is decrypted and can be mounted and used by the Axis device.

To learn more about the cybersecurity features in Axis devices, go to axis.com/learning/white-papers and search for cybersecurity.

Axis provides a notification service with information about vulnerability and other security related matters for Axis devices. To receive notifications, you can subscribe at axis.com/security-notification-service.

To minimize customers' risk of exposure, Axis, as a Common Vulnerability and Exposures (CVE) numbering authority (CNA), follows industry standards to manage and respond to discovered vulnerabilities in our devices, software, and services. For more information about Axis vulnerability management policy, how to report vulnerabilities, already disclosed vulnerabilities, and corresponding security advisories, see axis.com/vulnerability-management.

Axis devices with factory default settings are pre-configured with secure default protection mechanisms. We recommend using more security configuration when installing the device. To learn more about Axis' approach to cybersecurity, including best practices, resources, and guidelines for securing your devices, go to axis.com/about-axis/cybersecurity.

This device supports microSD/microSDHC/microSDXC cards.

For SD card recommendations, see axis.com.

microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

You can use an SD card to store recordings locally in the device. The SD card is not included.

1. To insert an SD card in the device:

2. Disconnect power from the device.

4. Loosen the four top cover screws and remove the top cover.

5. Insert the SD card. To find out where the SD card slot is placed, see Product overview.

6. Put back the top cover and tighten the screws (torque 2.0 Nm).

7. Reconnect power to the device.

• The control button is used for:

• Resetting the product to factory default settings. See Reset to factory default settings.

RJ45 Ethernet connector.

SFP connector.

• Audio in – 3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).

• Audio in – 3.5 mm input for a digital microphone, an analog mono microphone, or a line-in mono signal (left channel is used from a stereo signal).

Audio input

Use the I/O connector with external devices in combination with, for example, motion detection, event triggering, and alarm notifications. In addition to the 0 VDC reference point and power (12 V DC output), the I/O connector provides the interface to:

Digital input

For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window contacts, and glass break detectors.

Digital output

For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, through an event or from the device’s web interface.

Example

1. DC ground
2. DC output 12 V, max 50 mA
3. I/O configured as input
4. I/O configured as output
5. Configurable I/O
6. Configurable I/O

4-pin terminal block for power input.

1. To avoid stains, dry the device with a clean, nonabrasive cloth.

1. Disconnect power from the product.

3. Loosen the four top cover screws and remove the top cover.

4. Press the control button. To find out where the control button is placed, see Product overview

5. Put back the top cover and tighten the screws (torque 2.0 Nm).

6. Reconnect power to the product.

You can also reset to factory default through the product’s web page. Go to Settings > System > Maintenance and click Default.

Axis offers device software management according to either the active track or the long-term support (LTS) tracks. Being on the active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates.

Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting any existing integrations. For more detailed information about Axis device software strategy, go to axis.com/support/device-software.

AXIS OS determines the functionality of our devices. When you troubleshoot a problem, we recommend that you to start by checking the current AXIS OS version. The latest version might contain a correction that fixes your particular problem.

To check the current AXIS OS version:

1. Go to the device’s web interface > Status.

2. Under Device info, see the AXIS OS version.

1. Download the AXIS OS file to your computer, available free of charge at axis.com/support/device-software.

2. Log in to the device as an administrator.

3. Go to Maintenance > AXIS OS upgrade and click Upgrade.

4. When the upgrade has finished, the product restarts automatically.

Problems upgrading AXIS OS

Problems setting the IP address

Problems accessing the device

Problems with MQTT

Problems with operating the device

If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

When you set up your system, it’s important to consider how different settings and situations affect performance. Some factors affect bandwidth (bitrate), others affect frame rate, and some affect both.

The most important factors to consider:

• High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth.

• Rotating the image in the GUI can increase the product's CPU load.

• Access by large numbers of Motion JPEG clients or unicast H.264/H.265/AV1 clients affects the bandwidth.

• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and bandwidth.

  Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that streams are identical.

• Accessing video streams with different codecs simultaneously affects both frame rate and bandwidth. For optimal performance, use streams with the same codec.

• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.

• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

• Heavy network utilization due to poor infrastructure affects the bandwidth.

• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.

• Running multiple AXIS Camera Application Platform (ACAP) applications on the Visual and Thermal channels simultaneously may affect the frame rate and the general performance.

If you need more help, go to axis.com/support.