AXIS D2122-VE Radar

• The radar is intended for monitoring open areas (1). Any solid object such as a wall, fence, tree, or large bush in the scene creates a blind spot, a so-called radar shadow, behind it (2, 3). The mounting height affects the size of the radar shadow.

• For more complex scenes, where for example reflective surfaces are present, we recommend radar-video fusion technology with selected PTZ cameras.

• The radar works best if the ground is covered by a paved surface such as asphalt. When the ground is covered by gravel or grass, the detection performance can be affected.

• If you install the radar on a wall, make sure there are no other objects or installations within one meter (three feet) to the left or right of the radar. Such objects can reflect radio waves which can affect the radar’s performance.

• If you install the radar on a pole, make sure the pole is stable. The radar has a stabilization mechanism that you can enable, but it can affect the radar sensitivity or the time it takes to detect a moving object.

• A metal object or a reflective surface in the scene can reflect humans or vehicles that move close to it and cause a reflected radar track, or ghost track (4). This can affect the radar’s ability to perform accurate classifications and result in false alarms. You can use exclusion zones to filter out such reflections. You can also minimize the impact of reflections if you pair a camera with the radar.

• The recommended mounting height is listed in the device’s datasheet at axis.com.

The radar can detect moving objects and classify them as humans, vehicles or unknown. When you monitor an area, use the Area monitoring profile.

To monitor areas such as the surroundings of a building or the buffer zone outside a fence, you can install multiple radars near each other. Each radar can coexist with up to eleven other AXIS D2122-VE or AXIS D2123-VE radars within a 500-meter (1640 feet) radius, which forms the coexistence zone. You can also install this radar model in the coexistence zone of previous Axis radar models, as they don’t interfere with each other. For more information about the coexistence zone, see Coexistence zone.

Create a virtual fence with multiple radars

To create a virtual fence, for example along a building, place multiple radars side-by-side. We recommend that you place them with 200 m (656 ft) spacing.

Cover an area around a building

To monitor an area around a building, place radars on the walls of the building facing outwards.

Cover an open area

To monitor a large open area, use two pole mounts to install two AXIS D2122-VE Radars back-to-back.

Install multiple radars facing each other

To monitor an area for example between buildings, place radars facing each other. There can be up to 12 radars facing each other in the same coexistence zone.

When the radar is mounted at the optimal installation height:

• In the recognition zone, you can detect and classify humans at a maximum distance of 100–140 meters (330–459 feet) from the radar, depending on the human’s position in relation to the radar.

• In the detection zone, you can detect vehicles at a maximum distance of 140–200 meters (459–656 feet) from the radar, depending on:

• • the vehicle’s speed

  • the vehicle’s direction in relation to the radar

  • the flatness of the ground

  • the ground material

For more information about the zones, see Recognition and detection zones.

• The recognition and detection distances were measured in the following conditions:

• The distance was measured on flat, horizontal ground.

• The radar was mounted with no tilt.

• The object was a 170 cm (5 ft 7 in) tall person.

• There was a clear line of sight from the radar to the person.

• The radar sensitivity was set to Medium.

The radar can’t detect objects that are closer than the minimum detection distance. The minimum detection distance depends on the radar’s mounting height:

Rooftop area coverage

A large distribution center wants to use radars to cover the rooftop area. The radars are paired with ARTPEC-9 PTZ cameras and mounted back-to-back on poles, covering the whole rooftop. The radar discovers and classifies moving objects on the roof, and directs the camera to the object and lets the camera validate the classification. The camera uses autotracking to continue tracking the object.

Use a mobile surveillance trailer to cover a large open area

The outdoor yard of a hardware store has had several break-ins after-hours. There is one security guard on duty at a time, but there is a need to bolster the security at night without the added cost of hiring more staff. They have decided to install two radars mounted back-to-back on a mobile surveillance trailer to cover the entire yard. The radars are configured to alert the on-duty security guard of suspicious behavior so that the guard can investigate the scene. They also consider installing a strobe speaker that is triggered by the radars to deter intruders.

Cover a fenced building

In the following scenario, a PTZ camera has been mounted with the radar to validate alarms and provide accurate classification thanks to radar-video-fusion technology.

1. Intruders are walking outside the fence, not triggering an alarm.

2. Intruders break in through the fence, the radar discovers them and triggers an alarm.

3. The radar directs the PTZ camera towards the intruders, and lets the camera validate the alarm with video analytics.

For more information, see Autotracking.

To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

For more information about how to find and assign IP addresses, go to How to assign an IP address and access your device.

You can use the device with the following browsers:

✓: Recommended
*: Supported with limitations

1. Open a browser and type the IP address or host name of the Axis device.

   If you don’t know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.

2. Type the username and password. If you access the device for the first time, you must create an administrator account. See Create an administrator account.

For descriptions of all features and settings in the web interface of devices with AXIS OS, see AXIS OS web interface help.

The first time you log in to your device, you must create an administrator account.

1. Enter a username.

2. Enter a password. See Secure passwords.

3. Re-enter the password.

4. Accept the license agreement.

5. Click Add account.

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

To protect your data we strongly recommend that you:

• Use a password with at least 8 characters, preferably created by a password generator.

• Don’t expose the password.

• Change the password at a recurring interval, at least once a year.

To get the most out of your device, we recommend that you go through the following steps:

1. Set the mounting height

2. If you install several radars close to each other: Set the number of neighboring radars

3. Add a map for reference

4. Create a scenario for detecting objects

5. Minimize false alarms

6. Validate your installation

Set the radar’s mounting height in the web interface. The correct mounting height is important for the radar to be able to detect and measure the speed of passing objects correctly. It’s also very important for autotracking to work.

Measure the height from the ground up to the radar as accurately as possible. For scenes with uneven surfaces, set the value that represents the average height in the scene.

1. Go to Radar > Settings > General.

2. Set the height under Mounting height.

If you install other radars of the same model in this radar’s coexistence zone, define the number of neighboring radars in the web interface of each radar. This improves the performance of the radars and minimizes the risk of interference.

1. Go to Radar > Settings > Coexistence.

2. Select the number of neighboring radars in this radar’s coexistence zone.

To make it easier to set up scenarios and to understand where in the scene objects are moving, you can choose to use a map as a background to the radar stream. You can use a ground plan or an aerial photo that shows the area covered by the radar. Adjust and calibrate the map so the radar view fits the position, direction, and scale of the map, and zoom in on the map if you're interested in a specific part of the scene.

You can use either a setup assistant that takes you through the map calibration step by step, or edit each setting individually.

1. Use the setup assistant:

2. Go to Radar > Map calibration.

3. Click Setup assistant and follow the instructions.

4. To remove the uploaded map and the settings you have added, click Reset calibration.

1. Edit each setting individually:
2. The map calibrates gradually after you adjust each setting.

3. Go to Radar > Map calibration > Map.

4. Select the image you want to upload, or drag and drop it in the designated area.

   To reuse a map image with its current pan and zoom settings, click Download map.

5. Under Rotate map, use the slider to rotate the map into position.

6. Go to Scale and distance on a map and click at two pre-determined points on the map.

7. Under Distance, add the actual distance between the two points you have added to the map.

8. Go to Pan and zoom map and use the buttons to pan the map image, or zoom in and out on the map image.

9. Note

   • The zoom function doesn’t alter the radar’s view. Even if parts of the view aren’t visible after zooming, the radar still detects moving objects in the entire view. The only way to exclude detected movement is to add exclusion zones.
   • You can adjust the pan and zoom at any time from the Map calibration, Exclusion zones, or Scenarios pages by clicking .

10. Go to Radar position and use the buttons to move or rotate the position of the radar on the map.

11. To remove the uploaded map and the settings you have added, click Reset calibration.

With a scenario, you can detect or recognize objects that move in the scene. To trigger actions when the conditions in your scenario are fulfilled, create a rule in Events. You can create several scenarios to detect different behaviors or cover different parts of the scene.

1. Go to Radar > Scenarios.

2. Click Add scenario.

3. Type the name of the scenario.

4. Select if you want to trigger on objects that move inside an area or on objects that cross a line.

5. Click Next.

6. For Movement in area scenarios:

7. 1. Select the zone shape.

      Use the mouse to move and adjust the zone to cover the desired part of the radar view or reference map.

8. For Line crossing scenarios:

9. 1. Position the line in the scene.

      Use the mouse to move and adjust the line.

   2. To change the detection direction, turn on Change direction.

   3. To require the object to cross two lines to trigger actions, turn on Require crossing of two lines.

      Position the second line in the scene.

10. Click Next.

11. Add detection settings.

12. 1. For Movement in area scenarios and Line crossing scenarios with one line, add a delay time to minimize false alarms in Ignore short-lived objects.

    2. For Line crossing scenarios with two lines, set the time limit between crossing the first and the second line under Max time between crossings.

    3. Select which object type to trigger on under Trigger on object type.

    4. Add a range for the speed under Speed limit.

13. Click Next.

14. Set the minimum duration of the alarm under Minimum trigger duration.

    For Line crossing scenarios, lower the duration to 0 seconds if you want objects to trigger actions as soon as they cross the line.

15. Click Save.

If you get many false alarms, you can try to minimize them by changing different settings. For example, you can filter out certain types of movement or objects, adjust the zones where objects trigger alarms, or adjust the detection sensitivity.

• Adjust the detection sensitivity of the radar:

  Go to Radar > Settings > Detection and lower the Detection sensitivity.

  The sensitivity setting affects all zones.

• • A lower detection sensitivity is suitable when there are many metal objects or large vehicles in the scene. It reduces the risk of false alarms, but also the radar’s capability to classify small objects.

  • A higher detection sensitivity is suitable for an open scene, like a field, without metal objects.

• Modify inclusion and exclusion zones:

  Hard surfaces in the scene can cause reflections that result in multiple detections for a single physical object. You can either adjust the shape of the inclusion zone in the scenario, or add a generic exclusion zone to ignore a certain part of the scene.

• Trigger on objects crossing two lines instead of one:

  If the scene in a line-crossing scenario contains swaying objects or animals, there is a risk that such an object crosses the line and triggers a false alarm. In this case, you can adjust the scenario to trigger only when an object has crossed two lines.

• Filter on certain movement:

• • To minimize false alarms caused by trees, bushes, and flags in the scene, go to Radar > Settings > Detection and turn on Ignore swaying objects.

  • To minimize false alarms caused by small objects, such as cats and rabbits, in the scene, go to Radar > Settings > Detection and turn on Ignore small objects. This setting is available in the area monitoring profile.

• Filter on time:

• • Go to Radar > Scenarios.

  • Select a scenario, and click to modify its settings.

  • Increase Seconds until trigger. This is the delay time from when the radar starts tracking an object until it can trigger an alarm. The timer starts when the radar detects the object, not when the object enters the inclusion zone in the scenario.

• Filter on object type:

• • Go to Radar > Scenarios.

  • Select a scenario, and click to modify its settings.

  • To avoid triggering on specific object types, clear the object types that should not trigger alarms in the scenario.

Before you start using the radar, we recommend that you validate the installation. The validation can help you identify problems with the installation or manage static objects such as trees or reflective surfaces in the scene.

Check that there are no false detections

1. Check that the recognition zone is clear from human activity.

2. Wait for a few minutes to make sure the radar doesn’t detect any static objects in the recognition zone.

3. If there are unwanted detections, you can filter out certain types of movement or objects, adjust the zones where objects trigger alarms, or adjust the detection sensitivity. For instructions, see Minimize false alarms.

Check for the correct symbol, direction of travel, and position on map

1. In the radar’s web interface, start a recording. For instructions, see Record and watch video.

2. Start walking just outside the recognition zone, and walk directly toward the radar.

3. Check that a human classification symbol is shown when the person enters the recognition zone.

4. Check that the radar’s web interface shows the correct direction of travel.

6. Check that the person’s actual position matches the position on the map.

Create a table similar to the one below to help you record the data from your validation.

Once you have successfully completed the first part of the validation, perform the following tests to complete the validation process.

1. Make sure you have configured your radar according to the instructions.

2. Make sure you have added and calibrated a reference map.

3. Set the radar scenario to trigger when a human is detected. By default, Seconds until trigger is set to two seconds but you can change this if needed.

4. Set the radar to record video when an appropriate object is detected.

   For instructions, see Record and watch video.

5. Go to Radar > Settings > Object visualization and set the Trail lifetime to one hour so that it will safely exceed the time it takes for you to leave your seat, walk around the area of surveillance, and return to your seat. The trail lifetime will keep the track in the radar's live view for the set time and, once you have finished the validation, you can disable it.

6. Walk along the border of the recognition zone and make sure that the trailing on the system matches the route that you walked.

7. If you are not satisfied with the results of your validation, re-calibrate the reference map and repeat the validation.

This section includes instructions about configuring the radar image. If you want to learn more about how certain features work, go to Learn more.

You can add an image as an overlay in the radar stream.

1. Go to Radar > Overlays.

2. Click Manage images.

3. Upload or drag and drop an image.

4. Click Upload.

5. Select Image from the drop-down list and click .

6. Select the image and a position. You can also drag the overlay image in the live view to change the position.

This section includes instructions about configuring your device. To learn more about how streaming and storage works, go to Streaming and storage.

1. Record video directly from the radar

2. Go to Radar > Stream.

3. To start a recording, click .

   If you haven’t set up any storage, click and . For instructions on how to set up network storage, see

4. To stop recording, click again.

1. Watch video

2. Go to Recordings.

3. Click for your recording in the list.

You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text while the device is recording.

To learn more, see Get started with rules for events.

1. Go to System > Events and add a rule. The rule defines when the device will perform certain actions. You can set up rules as scheduled, recurring, or manually triggered.

2. Enter a Name.

3. Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.

4. Select which Action to perform when the conditions are met.

You can use the dynamic LED strip on the front of the radar to indicate that the area is monitored.

This example explains how to activate a red sweeping light after working hours on weekdays.

1. Create a schedule:

2. Go to System > Events > Schedules and add a schedule.

3. Type a name for the schedule, for example Weekday nights.

4. Under Type, select Schedule.

5. Under Recurrence, select Daily.

6. Set the start time to 06:00 PM.

7. Set the end time to 06:00 AM.

8. Under Days, select Monday to Friday.

9. Click Save.

1. Create a rule:

2. Go to System > Events and add a rule.

3. Type a name for the rule, for example Red sweeping light.

4. In the list of conditions, under Scheduled and recurring, select Schedule.

5. In the list of schedules, select Weekday nights.

6. In the list of actions, under Radar, select Dynamic LED strip.

7. Select the pattern Sweeping red.

8. Set the duration to 12 hours.

9. Click Save.

This example explains how to create a rule that sends an email notification when someone tampers with the radar by covering it with a metallic object, such as metallic foil or a metallic sheet.

1. Add an email recipient:

2. Go to System > Events > Recipients and add a recipient.

3. Type a name for the recipient.

4. Under Type, select Email.

5. Type an email address to send the email to.

6. Fill in the rest of the information according to your email provider.

   The radar device doesn’t have its own email server, so it needs to log into an email server to send emails.

7. To send a test email, click Test.

8. Click Save.

9. Create a rule:

10. Go to System > Events and add a rule.

11. Type a name for the rule, for example Tampering mail.

12. From the list of conditions, under Device status, select Radar data failure.

13. Under Reason, select Tampering.

14. In the list of actions, under Notifications, select Send notification to email.

15. Select the recipient you created.

16. Type a subject and a message for the email.

17. Click Save.

To read about all the features and settings available in the web interface of devices with AXIS OS, go to AXIS OS web interface help.

The recognition zone is a zone where the radar with certainty can classify objects as humans or vehicles.

The detection zone is a zone where the radar can detect fast-moving vehicles.

The size of each zone depends on installation height and other factors.

A scenario consists of a set of conditions that moving objects must fulfill to trigger rules in the event system. Some of the conditions are:

• Object type (human, vehicle, unknown)

• Object behavior (movement in area or line crossing)

• Part of the scene (inclusion zone or virtual line)

• Object speed

The inclusion zone is the part of the scene where objects in a Movement in area scenario are detected and classified.

If there are areas in the scene where you don’t want moving objects to trigger alarms, you can create exclusion zones. You can also use exclusion zones if there are areas inside an inclusion zone that cause a lot of unwanted alarms. In an exclusion zone, moving objects are ignored. Use them to filter out, for example, swaying foliage on the side of a road or ghost tracks caused by objects made of radar-reflective materials such as a metal fence.

You can install multiple radars to cover areas that are larger than a single radar’s specified detection zone. Radars that use the same radio frequency can cause electromagnetic interference, which can affect the performance. Each Axis radar model has a specified coexistence zone. Within this you can install a certain number of radars without causing interference. To find out the radius and the recommended maximum number of radars of the coexistence zone, see the device’s datasheet at axis.com.

Radar-video fusion combines the strengths of an Axis radar with those of an Axis camera. This combination provides great situational awareness and reduces false alarms. When you pair an ARTPEC-9 PTZ camera with an ARTPEC-9 radar from the camera’s web interface, the radar can discover and classify a moving object, direct the camera to the object, and let the camera validate the classification. The camera can then continue tracking the object with autotracking, which you can read about in the PTZ camera’s user manual.

You can use radar data about different objects’ positions to make a PTZ camera track objects. There are three different options:

• If you want to connect multiple PTZ cameras and radars, use the application AXIS Radar Autotracking for PTZ. For more information, see Control a PTZ camera with AXIS Radar Autotracking for PTZ.

• If you want to connect one radar and one ARTPEC-7 PTZ camera that are mounted close to each other, use camera pairing to use the built-in radar autotracking.

• If you want to connect one radar and one ARTPEC-9 PTZ camera that are mounted together, use radar pairing to use built-in radar-video fusion autotracking. This option combines AI-powered radar and video analytics to minimize false alarms. For instructions on how to set up radar-video fusion autotracking, see the PTZ camera’s user manual at help.axis.com/axis-q6325-le.

AXIS Radar Autotracking for PTZ is a server-based solution that can handle different setups when tracking objects:

• Control several PTZ cameras with one radar.

• Control one PTZ camera with several radars.

• Control several PTZ cameras with several radars.

• Control one PTZ camera with one radar when they are mounted in different positions covering the same area.

The application is compatible with a specific set of PTZ cameras. For more information, see axis.com/products/axis-radar-autotracking-for-ptz#compatible-products.

Download the application and see the user manual for information about how to set up the application. For more information, see axis.com/products/axis-radar-autotracking-for-ptz/support.

Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration. You can add either text or an image.

Decide which compression method to use based on your viewing requirements, and on the properties of your network. The available options are:

Motion JPEG

Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion. For the viewer to perceive motion video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream.

H.264 or MPEG-4 Part 10/AVC

H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats. This means that less network bandwidth and storage space are required for a video file. Or seen another way, higher video quality can be achieved for a given bitrate.

AV1

AV1 (AOMedia Video 1) is a license -free video coding format optimized for streaming media. AV1 enables high-quality video streaming even in bandwidth-constrained environments. By reducing a video's bitrate, AV1 preserves video quality while minimizing data usage.

AV1 supports all major browsers, computer operating systems and mobile platforms.

Bitrate control helps you to manage the bandwidth consumption of your video stream.

Variable bitrate (VBR)
Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity, the more bandwidth you need. With variable bitrate you are guaranteed constant image quality, but you need to make sure you have storage margins.

Maximum bitrate (MBR)
Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a decline in image quality or frame rate as the instantaneous bitrate is kept below the specified target bitrate. You can choose to prioritize either image quality or frame rate. We recommend that you configure the target bitrate to a higher value than the expected bitrate. This gives you a margin in case there is a high level of activity in the scene.

Average bitrate (ABR)
With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specified target and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static scenes. You are more likely to get better image quality when in scenes with a lot of activity if you use the average bitrate option. You can define the total storage required to store the video stream for a specified amount of time (retention time) when image quality is adjusted to meet the specified target bitrate. Specify the average bitrate settings in one of the following ways:

• To calculate the estimated storage need, set the target bitrate and the retention time.

• To calculate the average bitrate, based on available storage and required retention time, use the target bitrate calculator.

• 1. Target bitrate
  2. Actual average bitrate
• You can also turn on maximum bitrate and specify a target bitrate within the average bitrate option.
• 1. Target bitrate
  2. Actual average bitrate

Edge-to-edge is a technology that makes IP devices communicate directly with each other. It offers smart pairing functionality between, for example, Axis cameras and Axis audio or radar products.

For more information, see the white paper “Edge-to-edge technology” at whitepapers.axis.com/edge-to-edge-technology.

Edge-to-edge speaker pairing allows you to use a compatible Axis network speaker as if it’s part of your camera. Once paired, the speaker's features are integrated in the camera's web interface and the network speaker acts as an audio out device where you can play audio clips and transmit sound through the camera.

The camera will identify itself to the VMS as a camera with integrated audio output and redirect any played audio to the speaker.

Edge-to-edge microphone pairing allows you to use a compatible Axis microphone as if it’s part of your camera. Once paired, the microphone will take up sounds from the surrounding area and make it available as an audio input device, usable in media streams and recordings.

For product-specific information about cybersecurity, see the product's datasheet at axis.com.

For in-depth information about cybersecurity in AXIS OS, read the AXIS OS Hardening guide.

Axis provides a notification service with information about vulnerability and other security related matters for Axis devices. To receive notifications, you can subscribe at axis.com/security-notification-service.

To minimize customers' risk of exposure, Axis, as a Common Vulnerability and Exposures (CVE) numbering authority (CNA), follows industry standards to manage and respond to discovered vulnerabilities in our devices, software, and services. For more information about Axis vulnerability management policy, how to report vulnerabilities, already disclosed vulnerabilities, and corresponding security advisories, see axis.com/vulnerability-management.

Axis devices with factory default settings are pre-configured with secure default protection mechanisms. We recommend using more security configuration when installing the device. To learn more about Axis' approach to cybersecurity, including best practices, resources, and guidelines for securing your devices, go to axis.com/about-axis/cybersecurity.

This device supports microSD/microSDHC/microSDXC cards.

For SD card recommendations, see axis.com.

microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

• The control button is used for:

• Resetting the product to factory default settings. See Reset to factory default settings.

RJ45 Ethernet connector with Power over Ethernet IEEE 802.3bt, Type 4 Class 8.

Power over Ethernet IEEE 802.3bt, Type 3 Class 6.

Use this connector to supply power to another PoE device, for example a camera, a horn speaker, or a second Axis radar.

You can clean your device with lukewarm water and mild, nonabrasive soap.

1. Use a can of compressed air to remove dust and loose dirt from the device.

2. If necessary, clean the device with a soft microfiber cloth dampened with lukewarm water and mild, nonabrasive soap.

3. To avoid stains, dry the device with a clean, nonabrasive cloth.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See Product overview.

3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. If no DHCP server is available on the network, the device IP address will default to one of the following:

5. • Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.0.0/16)

   • Devices with AXIS OS 11.11 and earlier: 192.168.0.90/24

6. Use the installation and management software tools to assign an IP address, set the password, and access the device.

   The installation and management software tools are available from the support pages on axis.com/support.

You can also reset parameters to factory default through the device’s web interface. Go to Maintenance > Factory default and click Default.

1. To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack:

2. Reset to factory default settings. See Reset to factory default settings.

   After the reset, secure boot guarantees the state of the device.

3. Configure and install the device.

Axis offers device software management according to either the active track or the long-term support (LTS) tracks. Being on the active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates.

Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting any existing integrations. For more detailed information about Axis device software strategy, go to axis.com/support/device-software.

AXIS OS determines the functionality of our devices. When you troubleshoot a problem, we recommend that you to start by checking the current AXIS OS version. The latest version might contain a correction that fixes your particular problem.

To check the current AXIS OS version:

1. Go to the device’s web interface > Status.

2. Under Device info, see the AXIS OS version.

1. Download the AXIS OS file to your computer, available free of charge at axis.com/support/device-software.

2. Log in to the device as an administrator.

3. Go to Maintenance > AXIS OS upgrade and click Upgrade.

4. When the upgrade has finished, the product restarts automatically.

Problems upgrading AXIS OS

Problems setting the IP address

Problems accessing the device

Problems with MQTT

Problems with operating the device

If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

Problems with the image

Problems with the device turning itself off

When you set up your system, it’s important to consider how different settings and situations affect the required bandwidth (bitrate).

The most important factors to consider:

• Removing or attaching the cover will restart the camera.

• Heavy network utilization due to poor infrastructure affects the bandwidth.

If you need more help, go to axis.com/support.