ExCam XPT Q6075 Explosion-protected Camera

Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode. It is available only in factory defaulted state for a limited time from powering up the device.

To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

For more information about how to find and assign IP addresses, go to How to assign an IP address and access your device.

You can use the device with the following browsers:

✓: Recommended
*: Supported with limitations

1. Open a browser and type the IP address or host name of the Axis device.

   If you don’t know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.

2. Type the username and password. If you access the device for the first time, you must create an administrator account. See Create an administrator account.

For descriptions of all features and settings in the web interface of devices with AXIS OS, see AXIS OS web interface help.

The first time you log in to your device, you must create an administrator account.

1. Enter a username.

2. Enter a password. See Secure passwords.

3. Re-enter the password.

4. Accept the license agreement.

5. Click Add account.

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

To protect your data we strongly recommend that you:

• Use a password with at least 8 characters, preferably created by a password generator.

• Don’t expose the password.

• Change the password at a recurring interval, at least once a year.

1. To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack:

2. Reset to factory default settings. See Reset to factory default settings.

   After the reset, secure boot guarantees the state of the device.

3. Configure and install the device.

This video gives you an overview of the device’s web interface.

Set the capture mode

1. Go to Video > Installation > Capture mode.

2. Click Change.

3. Select a capture mode and click Save and restart.

   See also Capture modes.

Set the power line frequency

1. Go to Video > Installation > Power line frequency.

2. Select a power line frequency and click Save and restart.

This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more.

To save the focus settings at a specific pan/tilt range, add a focus recall area. Each time the camera moves into that area it recalls the previously saved focus. It’s enough to cover half of the focus recall area in the live view.

• We recommend the focus recall feature in the following scenarios:

• When there is a lot of manual operation in live view, for example with a joystick.

• Where PTZ preset positions with manual focus are not efficient, for example movements where the focus setting changes continuously.

• In low-light scenarios, where the autofocus is challenged by the lighting conditions.

1. Create a focus recall area

2. Pan, tilt, and zoom into the area where you would like to have focus.

   As long as the focus recall button shows a plus , you can add a focus recall area in that position.

3. Adjust the focus.

4. Click the focus recall button.

1. Delete a focus recall area

2. Pan, tilt, and zoom into the focus recall area you want to delete.

   The focus recall button toggles to minus when the camera detects a focus recall area: .

3. Click the focus recall button.

Your camera uses visible light to deliver color images during the day. But as the visible light diminishes, color images become less bright and clear. If you switch to night mode when this happens, the camera uses both visible and near-infrared light to deliver bright and detailed black-and-white images instead. You can set the camera to switch to night mode automatically.

1. Go to Video > Image > Day-night mode, and make sure that the IR-cut filter is set to Auto.

2. To set at what light level you want the camera to switch to night mode, move the Threshold slider toward Bright or Dark.

3. Note

   If you set the switch to night mode to occur when it’s brighter, the image remains sharper as there is less low-light noise. If you set the switch to occur when it’s darker, the image colors are maintained for longer, but there is more image blur due to low-light noise.

To reduce noise in low-light conditions, you can adjust one or more of the following settings:

• Adjust the trade-off between noise and motion blur. Go to Video > Image > Exposure and move the Blur-noise trade-off slider toward Low noise.

• Note

  A high max shutter value can result in motion blur.

• To slow down the shutter speed, set max shutter to the highest possible value.

• Note

  When you reduce the max gain, the image can become darker.

• Set the max gain to a lower value.

• If there is an Aperture slider, move it towards Open.

Dynamic range is the difference in light levels in an image. In some cases the difference between the darkest and the brightest areas can be significant. The result is often an image where either the dark or the bright areas are visible. Wide dynamic range (WDR) makes both dark and bright areas of the image visible.

1. Go to Video > Image > Wide dynamic range.

2. To set the amount of WDR, select Low, Medium or High from the WDR level list.

3. If you still have problems, go to Exposure and adjust the Exposure zone to cover the area of interest.

Find out more about WDR and how to use it at axis.com/web-articles/wdr.

To verify that a defined part of the image contains enough pixels to, for example, recognize the face of a person, you can use the pixel counter.

1. Go to Video > Image and click .

2. Click for Pixel counter.

3. In the camera’s live view, adjust the size and position of the rectangle around the area of interest, for example where you expect faces to appear.

   You can see the number of pixels for each of the rectangle’s sides, and decide if the values are enough for your needs.

You can create one or several privacy masks to hide parts of the image.

1. Go to Video > Privacy masks.

2. Click .

3. Click the new mask and type a name.

4. Adjust the size and placement of the privacy mask according to your needs.

5. To change the color for all privacy masks, click Privacy masks and select a color.

See also Privacy masks

You can add an image as an overlay in the video stream.

1. Go to Video > Overlays.

2. Click Manage images.

3. Upload or drag and drop an image.

4. Click Upload.

5. Select Image from the drop-down list and click .

6. Select the image and a position. You can also drag the overlay image in the live view to change the position.

You can add a text field as an overlay in the video stream. This is useful for example when you want to display the date, time or a company name in the video stream.

1. Go to Video > Overlays.

2. Select Text and click .

3. Type the text you want to display, or select modifiers to show for example the current date.

4. Select a position. You can also click-and-drag the overlay in the live view to change the position.

You can show the pan or tilt position as an overlay in the image.

1. Go to Video > Overlays and click .

2. In the text field, type #x to show the pan position.

   Type #y to show the tilt position.

3. Choose appearance, text size, and alignment.

4. The current pan and tilt positions show up in the live view image and in the recording.

To learn more about different pan, tilt, and zoom settings, see Pan, tilt, and zoom (PTZ).

If there are parts of the scene that you don’t want the camera to reach, you can limit the pan, tilt, and zoom movements. For example, you want to protect the privacy of residents in an apartment building, which is located close to a parking lot that you intend to monitor.

To limit the movements:

1. Go to PTZ > Limits.

2. Set the limits as needed.

A guard tour displays the video stream from different preset positions either in a predetermined or random order, and for configurable periods of time.

1. Go to PTZ > Guard tours.

2. Click Guard tour.

3. Select Preset position and click Create.

4. Under General settings:

5. • Enter a name for the guard tour and specify the pause length between each tour.

   • If you want the guard tour to go to the preset positions in a random order, turn on Play guard tour in random order.

6. Under Step settings:

7. • Set the duration for the preset.

   • Set the move speed, which controls how fast to move to the next preset.

8. Go to Preset positions.

9. 1. Select the preset positions that you want in your guard tour.

   2. Drag them to the View order area, and click Done.

10. To schedule the guard tour, go to System > Events.

1. Go to PTZ > Guard tours.

2. Click Guard tour.

3. Select Recorded and click Create.

4. Enter a name for the guard tour and specify the pause length between each tour.

5. Click Start recording tour to start recording the pan/tilt/zoom movements.

6. When you’re satisfied, click Stop recording tour.

7. Click Done.

8. To schedule the guard tour, go to System > Events.

This section includes instructions about configuring your device. To learn more about how streaming and storage works, go to Streaming and storage.

1. Go to Video > Stream.

2. Click in the live view.

3. Select Video format AV1 if your device supports it. Otherwise select H.264.

4. Go to Video > Stream > General and increase Compression.

5. Go to Video > Stream > Zipstream and do one or more of the following:

6. • Note

     The Zipstream settings are used for all video encodings except MJPEG.

   • Select the Zipstream Strength that you want to use.

   • Turn on Optimize for storage. This can only be used if the video management software supports B-frames.

   • Turn on Dynamic FPS.

   • Turn on Dynamic GOP and set a high Upper limit GOP length value.

1. To store recordings on the network, you need to set up your network storage.

2. Go to System > Storage.

3. Click Add network storage under Network storage.

4. Type the IP address of the host server.

5. Type the name of the shared location on the host server under Network share.

6. Type the username and password.

7. Select the SMB version or leave it on Auto.

8. Select Add share without testing if you experience temporary connection issues, or if the share is not yet configured.

9. Click Add.

1. Record video directly from the camera

2. Go to Video > Stream.

3. To start a recording, click .

   If you haven’t set up any storage, click and . For instructions on how to set up network storage, see Set up network storage

4. To stop recording, click again.

1. Watch video

2. Go to Recordings.

3. Click for your recording in the list.

You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text while the device is recording.

To learn more, see Get started with rules for events.

1. Go to System > Events and add a rule. The rule defines when the device will perform certain actions. You can set up rules as scheduled, recurring, or manually triggered.

2. Enter a Name.

3. Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.

4. Select which Action to perform when the conditions are met.

This example explains how to set up the camera to start recording to the SD card when the camera detects an object. The recording will include five seconds before detection and one minute after detection ends.

Before you start:

• Make sure you have an SD card installed.

1. Make sure that AXIS Object Analytics is running:

2. Go to Apps > AXIS Object Analytics.

3. Start the application if it is not already running.

4. Make sure you have set up the application according to your needs.

1. Create a rule:

2. Go to System > Events and add a rule.

3. Type a name for the rule.

4. In the list of conditions, under Application, select Object Analytics.

5. In the list of actions, under Recordings, select Record video while the rule is active.

6. In the list of storage options, select SD_DISK.

7. Select a camera and a stream profile.

8. Set the prebuffer time to 5 seconds.

9. Set the postbuffer time to 1 minute.

10. Click Save.

This example explains how to set up the camera to go to a preset position when it detects motion in the image.

1. Make sure that AXIS Object Analytics is running:

2. Go to Apps > AXIS Object Analytics.

3. Start the application if it is not already running.

4. Make sure you have set up the application according to your needs.

Add a preset position:

Go to PTZ and set where you want the camera to be directed by creating a preset position.

1. Create a rule:

2. Go to System > Events and add a rule.

3. Type a name for the rule.

4. In the list of conditions, under Application, select Object Analytics.

5. In the list of actions, select Go to preset position.

6. Select the preset position you want the camera to go to.

7. Click Save.

This example explains how to set up the camera to start recording to the SD card five seconds before it detects loud noise and to stop two minutes after.

1. Turn on audio:

2. Set up the stream profile to include audio, see Add audio to your recording.

1. Turn on audio detection:

2. Go to System > Detectors > Audio detection.

3. Adjust the sound level according to your needs.

1. Create a rule:

2. Go to System > Events and add a rule.

3. Type a name for the rule.

4. In the list of conditions, under Audio, select Audio Detection.

5. In the list of actions, under Recordings, select Record video.

6. In the list of storage options, select SD_DISK.

7. Select the stream profile where audio has been turned on.

8. Set the prebuffer time to 5 seconds.

9. Set the postbuffer time to 2 minutes.

10. Click Save.

This example explains how to use the gatekeeper functionality to make the camera zoom in automatically on the license plate of a car that passes through a gate. When the car has passed, the camera zooms out to the home position.

1. Create the preset positions:

2. Go to PTZ > Preset positions.

3. Create the home position that includes the entrance of the gate.

4. Create the zoomed-in preset position so that it covers the area in the image where you assume that the license plate will appear.

1. Set up motion detection:

2. Go to Apps and start and open AXIS Object Analytics.

3. Create an object in area scenario for vehicles, with an include area that covers the entrance of the gate.

1. Create a rule:

2. Go to System > Events and add a rule.

3. Name the rule “Gatekeeper”.

4. In the list of conditions, under Application, select the Object Analytics scenario.

5. In the list of actions, under Preset positions, select Go to preset position.

6. Select a Video channel.

7. Select the Preset position.

8. To make the camera wait a while before it returns to the home position, set a time for Home timeout.

9. Click Save.

This example explains how to display the text “Motion detected” when the device detects an object.

1. Make sure that AXIS Object Analytics is running:

2. Go to Apps > AXIS Object Analytics.

3. Start the application if it is not already running.

4. Make sure you have set up the application according to your needs.

1. Add the overlay text:

2. Go to Video > Overlays.

3. Under Overlays, select Text and click .

4. Enter #D in the text field.

5. Choose text size and appearance.

6. To position the text overlay, click and select an option.

1. Create a rule:

2. Go to System > Events and add a rule.

3. Type a name for the rule.

4. In the list of conditions, under Application, select Object Analytics.

5. In the list of actions, under Overlay text, select Use overlay text.

6. Select a video channel.

7. In Text, type “Motion detected”.

8. Set the duration.

9. Click Save.

Shock detection allows the camera to detect tampering caused by vibrations or shock. Vibrations due to the environment or to an object can trigger an action depending on the shock sensitivity range, which can be set from 0 to 100. In this scenario, someone is throwing rocks at the camera after hours and you would like to get a video clip of the event.

1. Turn on shock detection:

2. Go to System > Detectors > Shock detection.

3. Turn on shock detection, and adjust the shock sensitivity.

4. Create a rule:

5. Go to System > Events > Rules and add a rule.

6. Type a name for the rule.

7. In the list of conditions, under Device status, select Shock detected.

8. Click + to add a second condition.

9. In the list of conditions, under Scheduled and recurring, select Schedule.

10. In the list of schedules, select After hours .

11. In the list of actions, under Recordings, select Record video while the rule is active.

12. Select where to save the recordings.

13. Select a Camera.

14. Set the prebuffer time to 5 seconds.

15. Set the postbuffer time to 50 seconds.

16. Click Save.

1. Turn on audio:

2. Go to Video > Stream > Audio and include audio.

3. If the device has more than one input source, select the correct one in Source.

4. Go to Audio > Device settings and turn on the correct input source.

5. If you make any changes to the input source, click Apply changes.

6. Edit the stream profile that is used for the recording:

7. Go to System > Stream profiles and select the stream profile.

8. Select Include audio and turn it on.

9. Click Save.

To read about all the features and settings available in the web interface of devices with AXIS OS, go to AXIS OS web interface help.

Bitrate control helps you to manage the bandwidth consumption of your video stream.

Variable bitrate (VBR)
Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity, the more bandwidth you need. With variable bitrate you are guaranteed constant image quality, but you need to make sure you have storage margins.

Maximum bitrate (MBR)
Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a decline in image quality or frame rate as the instantaneous bitrate is kept below the specified target bitrate. You can choose to prioritize either image quality or frame rate. We recommend that you configure the target bitrate to a higher value than the expected bitrate. This gives you a margin in case there is a high level of activity in the scene.

Average bitrate (ABR)
With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specified target and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static scenes. You are more likely to get better image quality when in scenes with a lot of activity if you use the average bitrate option. You can define the total storage required to store the video stream for a specified amount of time (retention time) when image quality is adjusted to meet the specified target bitrate. Specify the average bitrate settings in one of the following ways:

• To calculate the estimated storage need, set the target bitrate and the retention time.

• To calculate the average bitrate, based on available storage and required retention time, use the target bitrate calculator.

• 1. Target bitrate
  2. Actual average bitrate
• You can also turn on maximum bitrate and specify a target bitrate within the average bitrate option.
• 1. Target bitrate
  2. Actual average bitrate

What capture mode to choose depends on the requirements for the frame rate and resolution of the specific surveillance setup. For specifications about available capture modes, see the product’s datasheet at axis.com.

A privacy mask is a user-defined area that covers a part of the monitored area. In the video stream, privacy masks appear either as blocks of solid color or with a mosaic pattern.

You’ll see the privacy mask on all snapshots, recorded video, and live streams.

You can use the VAPIX® application programming interface (API) to hide the privacy masks.

You can create several privacy masks. Each mask can have 3 to 10 anchor points.

Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration. You can add either text or an image.

The video streaming indicator is another type of overlay. It shows you that the live view video stream is live.

A guard tour displays the video stream from different preset positions either in a predetermined or random order, and for configurable periods of time. Once started, a guard tour continues to run until stopped, even when there are no clients (web browsers) viewing the images.

Decide which compression method to use based on your viewing requirements, and on the properties of your network. The available options are:

Motion JPEG

Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion. For the viewer to perceive motion video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream.

H.264 or MPEG-4 Part 10/AVC

H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats. This means that less network bandwidth and storage space are required for a video file. Or seen another way, higher video quality can be achieved for a given bitrate.

H.265 or MPEG-H Part 2/HEVC

H.265 can, without compromising image quality, reduce the size of a digital video file by more than 25% compared to H.264.

The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab, it immediately affects all video streams and recordings.

The Stream tab contains settings for video streams. You get these settings if you request a video stream from the product and don’t specify for example resolution, or frame rate. When you change the settings in the Stream tab, it doesn’t affect ongoing streams, but it will take effect when you start a new stream.

The Stream profiles settings override the settings from the Stream tab. If you request a stream with a specific stream profile, the stream contains the settings of that profile. If you request a stream without specifying a stream profile, or request a stream profile that doesn't exist in the product, the stream contains the settings from the Stream tab.

With analytics and apps you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other apps for Axis devices. Apps can be preinstalled on the device, available for download for free, or for a license fee.

To find the user manuals for Axis analytics and apps, go to help.axis.com.

With autotracking, the camera automatically zooms in on and tracks moving objects, for example a vehicle or a person. You can manually select an object to track, or set up trigger areas and let the camera detect moving objects. The application is best suited for open areas with no obscuring objects and where movement is unusual. When the camera doesn't track an object, it returns to its connected preset position.

This example explains how to set up the camera to track moving objects in an area of interest.

In the device’s web interface:

1. Go to PTZ > Preset positions.

2. Direct the camera view to the area you want to track, and click Add preset position to create a preset position.

3. Go to PTZ > Autotracking.

4. Click Autotracking to start and open the application.

In the application interface:

1. Go to Settings > Profiles.

2. Click and select the preset position you created in the device’s web interface.

3. Click Done.

4. Select a Trigger area.

5. Go to Settings > Filters:

6. • To exclude small objects, set width and height.

   • To exclude short-lived objects, set a time between 1 and 5 seconds.

7. Click Autotracking to start tracking.

Analytics metadata is available for moving objects in the scene. Supported object classes are visualized in the video stream through a bounding box surrounding the object, along with information about the object type and confidence level of the classification. To learn more about how to configure and consume analytics metadata, see AXIS Scene Metadata integration guide.

For product-specific information about cybersecurity, see the product's datasheet at axis.com.

For in-depth information about cybersecurity in AXIS OS, read the AXIS OS Hardening guide.

Signed OS is implemented by the software vendor signing the AXIS OS image with a private key. When the signature is attached to the operating system, the device will validate the software before installing it. If the device detects that the integrity of the software is compromised, the AXIS OS upgrade will be rejected.

Secure boot is a boot process that consists of an unbroken chain of cryptographically validated software, starting in immutable memory (boot ROM). Being based on the use of signed OS, secure boot ensures that a device can boot only with authorized software.

The TPM (Trusted Platform Module) is a component that provides cryptographic features to protect information from unauthorized access. It is always activated and there are no settings you can change.

To learn more about the cybersecurity features in Axis devices, go to axis.com/learning/white-papers and search for cybersecurity.

This device supports SD/SDHC/SDXC cards.

For SD card recommendations, see axis.com.

SD, SDHC, and SDXC Logos are trademarks of SD-3C LLC. SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

• The control button is used for:

• Resetting the product to factory default settings. See Reset to factory default settings.

• Press and hold the power button to temporarily power the product when the dome cover is removed.

• The power button is also used with the control button to reset the camera to factory default settings. See Reset to factory default settings.

RJ45 Ethernet connector with Power over Ethernet Plus (PoE+).

• Terminal connector for connecting external equipment:

• Audio equipment

• Input/Output (I/O) devices

• AC/DC power supply

When connecting external equipment, a separately sold Axis multicable is required in order to maintain the product’s IP rating. For more information, see Multicable connectors.

The multicable provides the following connectors:

Power connector

3-pin terminal block used for power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.

Audio in (pink)

3.5 mm input for a mono microphone, or a line-in mono signal (left channel is used from a stereo signal).

Audio out (green)

3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker with a built-in amplifier. A stereo connector must be used for the audio out.

I/O terminal connector

Use with external devices in combination with, for example, tampering alarms, motion detection, event triggering, and alarm notifications. In addition to the 0 V DC reference point and power (DC output), the I/O connector provides the interface to:

• Digital output — For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface or from the device’s web interface.

• Digital input — For connecting external devices that can toggle between an open and closed circuit, for example PIR detectors, door/window contacts, and glass break detectors.

1. 0 V DC (-)
2. DC output 3.3 V, max 250 mA
3. I/O configured as input
4. I/O configured as output

You can clean your device with lukewarm water and mild, nonabrasive soap.

1. Use a can of compressed air to remove dust and loose dirt from the device.

2. If necessary, clean the device with a soft microfiber cloth dampened with lukewarm water and mild, nonabrasive soap.

3. To avoid stains, dry the device with a clean, nonabrasive cloth.

To reset the product to the factory default settings:

1. Press and hold the control button and the power button for 15–30 seconds until the status LED indicator flashes amber. See Product overview.

2. Release the control button but continue to hold down the power button until the status LED indicator turns green.

3. Release the power button and assemble the product.

4. The process is now complete. The product has been reset to the factory default settings. If no DHCP server is available on the network, the device IP address will default to one of the following:

5. • Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.0.0/16)

   • Devices with AXIS OS 11.11 and earlier: 192.168.0.90/24

6. Using the installation and management software tools to assign an IP address, set the password and access the video stream.

You can also reset parameters to factory default through the device’s web interface. Go to Maintenance > Factory default and click Default.

Axis offers device software management according to either the active track or the long-term support (LTS) tracks. Being on the active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates.

Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting any existing integrations. For more detailed information about Axis device software strategy, go to axis.com/support/device-software.

AXIS OS determines the functionality of our devices. When you troubleshoot a problem, we recommend that you to start by checking the current AXIS OS version. The latest version might contain a correction that fixes your particular problem.

To check the current AXIS OS version:

1. Go to the device’s web interface > Status.

2. Under Device info, see the AXIS OS version.

1. Download the AXIS OS file to your computer, available free of charge at axis.com/support/device-software.

2. Log in to the device as an administrator.

3. Go to Maintenance > AXIS OS upgrade and click Upgrade.

4. When the upgrade has finished, the product restarts automatically.

You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager.

Problems upgrading AXIS OS

Problems setting the IP address

Problems accessing the device

Problems with streaming

Problems with MQTT

Problems with operating the device

If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

When you set up your system, it’s important to consider how different settings and situations affect performance. Some factors affect bandwidth (bitrate), others affect frame rate, and some affect both.

The most important factors to consider:

• High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth.

• Rotating the image in the GUI can increase the product's CPU load.

• Removing or attaching the cover will restart the camera.

• Access by large numbers of Motion JPEG clients or unicast H.264/H.265/AV1 clients affects the bandwidth.

• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and bandwidth.

  Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that streams are identical.

• Accessing video streams with different codecs simultaneously affects both frame rate and bandwidth. For optimal performance, use streams with the same codec.

• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.

• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

• Heavy network utilization due to poor infrastructure affects the bandwidth.

• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.

If you need more help, go to axis.com/support.