About
AXIS Camera Station Edge is a video management solution for small to medium-sized surveillance systems. It simplifies monitoring, recording, and managing video feeds from Axis network cameras. To check which products work with AXIS Camera Station Edge, see Compatible products.
Access options
- Windows client
- provides access to recordings, live video, logs, and configuration. You can install the client on any computer, enabling remote viewing and control from anywhere on the internet or corporate network.
- Web client for AXIS Camera Station
- provides access to AXIS Camera Station Edge recordings and live video in your web browser. For more information, see Web client for AXIS Camera Station user manual.
- AXIS Camera Station Edge mobile app
- provides access to recordings and live video on multiple systems. You can install the app on Android and iOS devices and enable remote viewing from other locations.
System recommendations
OS: Windows 11
CPU: Intel Core i5
RAM: 4 GB
Graphics card: 256 MB onboard video memory
Graphics card driver: Latest version recommended
Network: 100 Mbps
Internet access is required during system setup and management (live and recorded video available offline)
Uninterruptible power supply (UPS)
Mobile devices: iOS 16 or Android 11
If you’re using AXIS Companion Classic and want to upgrade to the latest version, see Transition to AXIS Camera Station Edge.
Solution overview
A. Client connection to Axis Cloud Services
B. Device connection to Axis Cloud Services
C. Local connection to device (discovery, initial setup and emergency offline mode)
D. Peer-to-peer connection between client and device
E. RTSP over HTTP(S) recording on recorder
F. Axis Cloud Connect
G. Client LAN
H. Local network
A - Client connection to Axis Cloud Services
URL |
|
Ports |
|
Protocol | HTTPS |
Direction | Outgoing |
Description | Connection from clients to Axis Cloud Connect Services |
B - Device connection to Axis Cloud Services
URL |
|
Ports |
|
Protocol |
|
Direction | Outgoing |
Description | Connection from devices to Axis Cloud Connect Services. |
C - Local connection to device (discovery, initial setup and emergency offline mode)
URL | Local network |
Ports |
|
Protocol |
|
Description | Data transfer (between client and devices) Unicast discovery Multicast discovery |
D - Peer-to-peer connection between client and device
URL | Peer to Peer (P2P) |
Ports | 49152–65535 |
Protocol | DTLS (UDP and TCP) |
Direction | Outgoing |
Description | Based on WebRTC standard. For WebRTC TURN to work correctly, allow outgoing connections on port 49152-65535 to the WebRTC TURN server on address *.turn.prod.webrtc.connect.axis.com |
E - RTSP over HTTP(S) recording on recorder
URL | Local network |
Ports | 554 |
Protocol | TCP |
Direction | On local network |
Description | Recording on AXIS S30 and S40 Recorder Series using RTSP to camera. |
Site scalability
A site is a single point of entry to a surveillance solution, for example all cameras in a store. You can keep track of several sites through a single My Axis account.
Each site can support up to 150 video sources. Staying within this limit helps maintain reliable operation across all connected devices. For larger deployments, we recommend splitting devices across multiple sites.
Get started
Register a My Axis account
Register a My Axis account at axis.com/my-axis/login.
Choose one of the multi-factor authentication (MFA) methods Authenticator App (TOTP) or Email and follow the on-screen instructions. MFA is a security system that adds another layer of verification to ensure the user’s identity.
Install the hardware
Before you install the hardware:
Make sure you have internet access.
Make sure your computer and the devices you're installing are connected to the same network.
Hard reset any devices that were previously used in another system.
Use an AXIS Surveillance Card as recording device
Insert an AXIS Surveillance Card into the devices you want to record from.
Connect your Axis devices to your network.
Wait a few minutes for the devices to boot up before proceeding.
Use an AXIS S30 or S40 Recorder Series as recording device
Connect the recorder to your network through the LAN port.
Connect your Axis devices to the recorder's PoE ports.
Connect the power supply to the recorder.
Wait a few minutes for the recorder and devices to boot up before proceeding.
Keep the recorder in a well-ventilated environment with plenty of empty space around it to avoid overheating.
You can find more information about the recorder, such as power requirements and how many devices you can connect, on the recorder’s support page on axis.com.
Install AXIS Camera Station Edge
Go to axis.com/products/axis-camera-station-edge and click Download.
Open the setup file and follow the setup assistant.
Sign in with your My Axis account.
Create a site
Start AXIS Camera Station Edge.
Sign in with your My Axis account.
Click Create new site and give the site a name.
Click Next.
Select the devices you want to add to your site.
Click Next.
Select storage.
Click Next.
Click Install and wait while AXIS Camera Station Edge configures the devices. The configuration can take several minutes.
When the installation is done:
All Axis devices in the system have the latest AXIS OS.
All devices have a password that meets the minimum security requirements.
Recording using the default settings is active.
You can use remote access.
Configure recording and image
AXIS Camera Station Edge configures continuous recording for a camera when you add it to the system. See Configure continuous and scheduled recording. In addition to that:
For cameras with AXIS Object Analytics, we set up event-based recording with AXIS Object Analytics for any object type. See Configure object analytics for more information.
For cameras without AXIS Object Analytics, we set up event-based recording with video motion detection. See Configure Video Motion Detection for more information.
We recommend that you filter out irrelevant motion in the scene using the short-lived, swaying, and small objects filters. Using exclusion areas helps further limit unwanted events.
To adjust the image settings:
Go to > Cameras > Image.
Select the camera you want to adjust.
- You can control the image by adjusting settings like:
Appearance
Exposure
Overlays
Day and night
Privacy mask
Focus and zoom
Daily use
Access your devices
Sign in to AXIS Camera Station Edge on a computer or a mobile device using your My Axis account.
To access your devices in the Web client for AXIS Camera Station, go to My Systems. Before you can access your devices in My Systems, you must add them to the connected services. Read the My Systems user manual on axis.com for more information.
Enter the site that contains your devices.
Add a user
Go to > Users.
Click Add...
Type an email address and select an access level.
Click OK.
- The user receives an email with instructions on how to get started. The final step is to accept the invitation.
- Note
If you add a user who doesn’t have a My Axis account, the user is asked to create one.
- The following access levels are available:
Administrator
Full access.Operator
Can access recordings and live view, but can’t make any changes to the site.Viewer
Can only access live view.
Accept an invitation
When you receive an invitation to a site, you must first accept the invitation before accessing the site.
Go to > Invitations.
Click Accept.
Click Close when you’re done.
Add a device to your site
Connect the Axis device to your network using a PoE port on your recorder or an external PoE switch.
Go to > Cameras > Overview.
Click Add devices.
Select the device you want to add to your site.
Click Next.
Set a password depending on the device’s current state:
Device state Password requirement New or factory reset device Create a user account and set a password. The password must be at least 15 characters long. Device running an older AXIS OS version (for example AXIS OS 6.50 with only HTTP enabled) The device appears as ready to add. During the setup wizard, you'll be asked to set a password that meets the 15-character requirement. Device with a password already set Enter the existing password to unlock the device. If it's already at least 15 characters long, you don't need to change it. Click Next.
Click Install and wait while AXIS Camera Station Edge configures the device. The configuration can take several minutes.
View live video
Go to .
Select the camera you want to view.
To view live and recorded video in the Web client for AXIS Camera Station, go to My Systems. Before you can access your devices in My Systems, you must add them to the connected services.
PTZ cameras
If you’re using a PTZ camera, you can pan, tilt, and zoom within the live view image.
- To control a PTZ camera:
Go to Live view and select your PTZ camera.
Click to open the PTZ options.
Select Use mechanical PTZ to enable PTZ controls.
Use the on-screen controls to pan, tilt, and zoom.
Keyboard shortcuts
| Action | Shortcut |
| Zoom in | Ctrl + [+] |
| Zoom out | Ctrl + [-] |
| Pan or tilt in the zoomed view | Ctrl + [←], Ctrl + [→], Ctrl + [↑], or Ctrl + [↓] |
PTZ presets
PTZ presets let you save and quickly return to specific camera positions.
- To add a PTZ preset:
Go to Configuration > Cameras > Image.
Select your PTZ camera.
Click the PTZ presets tab.
Enter a name for the current camera position under Name.
Click Create.
- To go to a PTZ preset:
Go to Live view and select your PTZ camera.
Click or and select an available preset from PTZ presets.
Create split views
A split view shows multiple views in the same window, so you can monitor different areas at the same time. To create a split view:
Go to .
Click Add view.
Under Add a split view, select the size of the grid you want.
Enter a name for the split view.
Drag and drop the cameras onto the grid.
Click OK.
View live video in a grid
Go to .
Click Split views and select one of your split views, or click Default views and select a predefined one.
Create split views from fisheye cameras
You can create custom split views from a fisheye camera and use them when viewing recordings. To create a fisheye split view:
Go to .
Click Add view.
Under Add a split view, select the size of the grid you want.
Select your fisheye camera.
Click and drag on the camera image to zoom into the areas you want to monitor.
Enter a name for the split view.
Click OK.
View recordings with your fisheye split view
Go to Recordings.
Select the fisheye split view you created from the Split views menu.
Use the timeline and calendar to find the specific recording you want to view. The recording displays with the same dewarped and zoomed areas you set up in your split view.
Create sequence views
Go to .
Click Add view.
Click Add a sequence view.
Enter a name for the sequence view.
Drag and drop your cameras onto the designated area.
Select a dwell time for each camera to decide how long you want to display the image.
Click OK.
View live video in a sequence
Go to .
Click Sequence views, and select one of your sequences.
Play a recording
Go to .
Select a camera or a view.
Use the timeline and calendar to find the recording.
Scrub to the desired time and click Play. When you select a view with multiple cameras, all cameras scrub simultaneously.
To change the playback speed, hover over the play button and scroll the mouse wheel.
Save a recording
Go to > .
Select which device to save a recording from.
Select start and end times for the recording.
Save the recording to the preselected location.
To save to a USB drive on an AXIS S30 or S40 Recorder Series, select the Save to recorder USB checkbox.
To change where recordings are saved, go to > Settings > File and click Browse under Recordings.
File format for saved recordings
You can choose between two file formats when saving recordings. To change the format, go to > Settings > File and select your preferred format under File format for saved recordings.
| Format | |
|---|---|
| MKV | Best experience with AXIS File Player. |
| MP4 | Best cross-platform support. |
ASF format is no longer available. If you previously used ASF with encryption turned on, encryption is no longer supported in the new file formats. To protect your video from tampering, go to the device's advanced settings, navigate to Video settings > Stream, and turn on Signed video.
Play a saved recording
To play a saved recording, open it with AXIS File Player.
When you save a recording, AXIS File Player is saved in the same folder. AXIS File Player has a timeline showing what time the recording was made.
Take a snapshot
- Take a snapshot from live view:
Go to
Click
- Take a snapshot from recordings:
Go to
Use the timeline and calendar to find the recording.
Select the camera in the timeline and move the playback marker to the desired time.
Click to start investigation mode.
Investigation mode lets you step through the recorded video, frame by frame, to find the exact moment when an incident happened and take a snapshot from that moment.
To find the incident, click on the thumbnails to step backward (top panel) or forward (bottom panel) by 1, 5, 15, or 30 frames. You can also move the slider.
When satisfied, click to take a snapshot.
For most cameras the snapshot contains the entire camera image, regardless of the zoom level. For cameras with a dewarped image, the snapshot is the zoomed-in image.
- Change the location of your saved snapshots:
Go to > Settings > File.
Change the location under Snapshots.
View events
You can view a list of events that have been detected by your devices.
Click to see the list of events.
Click a specific event in the list to see a recording of it.
Right-click a specific event in the list and select Go to live view to go to the live view of the device that triggered it.
To see events in the list and get notifications when they occur, you must set up event notifications.
To set up event notifications based on AXIS Camera Station Edge built-in motion detection, see Configure Video Motion Detection.
Example
A receptionist pushes a panic button. An operator is notified and views the event.
Configuration
Configure the video quality
You can configure the video quality to suit your image quality requirements and bandwidth usage. Video quality settings affect motion recording, continuous recording, and the live view.
Go to > Cameras > Video quality.
Select the camera you want to configure.
Edit the Resolution or Frame rate, or both, in the high or low profile.
Click Apply to save.
Configure motion recording
AXIS Camera Station Edge configures continuous recording automatically for a device when you add it to your system. In addition to continuous recording, we recommend using either of the following:
For cameras with AXIS Object Analytics, we recommend using object analytics to trigger motion recordings. See Configure object analytics.
For cameras without object analytics, we recommend using continuous recording with notifications based on video motion detection. See Configure Video Motion Detection.
Configure object analytics
Go to > Recording settings > Motion recording.
Select the camera you want to use object analytics on.
Select Enable motion recording.
Select Object analytics.
Click Apply.
Click Motion settings to configure your scenarios. See the AXIS Object Analytics user manual on axis.com for more information.
Configure Video Motion Detection
For cameras without object analytics, we recommend using continuous recording with event notifications based on video motion detection.
- Send event notifications based on motion detection to your AXIS Camera Station Edge desktop app:
Go to > Events > Video Motion Detection.
Set up a schedule.
Under Activation, select the devices you want to get a notification from.
- If the motion detection is triggered too often, you can adjust the settings to ignore parts of the view or certain types of events.
Go to > Recording settings > Video Motion Detection.
Select the camera you want to adjust.
Select which part of the camera view to include or exclude during motion detection.
Edit the predefined area to include during motion detection.
Select Exclude areas and edit the area to exclude from motion detection.
- Note
For some camera models you can only add rectangular shapes, and for others you can add polygons.
Expand Advanced to adjust the settings of the filters.
Small objects filter: Ignore small objects, such as animals.
Swaying objects filter: Ignore objects that only move within a short distance, such as trees or flags that move when it is windy.
- Note
The swaying objects filter isn’t available for all camera models.
Short-lived objects filter: Ignore objects that only appear briefly in the image, such as light beams from passing cars or fast-moving shadows.
To turn on event notifications in the AXIS Camera Station Edge mobile app, see Turn on notifications.
If you want to turn off continuous recording and only record when motion is detected, see Record only when motion is detected.
Record only when motion is detected
If you don’t want to use continuous recording as the recording method in your AXIS Camera Station Edge system, you can configure AXIS Camera Station Edge to only record when motion is detected.
Go to > Cameras.
Turn off Continuous recording for your devices.
Turn on Motion detection for your devices.
For more information about motion detection, see Configure Video Motion Detection.
Add intercoms
Add intercoms to your video surveillance system to answer calls from your desktop or mobile app and to unlock doors.
To unlock a door, your intercom must be properly connected to the door's electronic lock. The documentation for your intercom contains information about how to make this connection correctly. To find the documentation for your intercom, go to axis.com/products/axis-network-intercoms.
Adjust the output gain
You can adjust the output gain for the intercom ringtone and calls.
Go to > Cameras > Intercom.
Select the intercom you want to adjust.
Adjust the number of dB under Output gain.
Click Apply.
Manage call timeout
You can decide how long an unanswered call should ring before it’s automatically declined.
Go to > Cameras > Intercom.
Select the intercom you want to adjust.
Adjust the number of seconds under Calling timeout.
Click Apply.
Adjust unlock duration
You can decide how long a door should remain unlocked after you open it through AXIS Camera Station Edge.
Go to > Cameras > Intercom.
Select the intercom you want to adjust.
Edit the number of seconds under Unlock duration.
Click Apply.
Change the ringtone
Go to Configuration > Customize.
Use the default ringtone, or upload your own ringtone.
Add network speakers
Add speakers to your video surveillance system to improve security on your premises by using event-triggered announcements and direct callouts.
- For information about how to adjust speaker volume and use event-triggering, see the user manual for your speaker. You can find the user manual on the product’s support page on axis.com or on help.axis.com.
- If you want to use multiple speakers, use AXIS Audio Manager Edge to group them in zones. You can find the user manual for AXIS Audio Manager Edge on the support page or on help.axis.com.
- For information about how to use Axis network speakers to play pre-recorded announcements in AXIS Camera Station Edge, see the How to article on axis.com/products/axis-camera-station-edge/support.
Send live announcements
In AXIS Camera Station Edge, a push-to-talk function lets you send live announcements to one or several speakers.
- Send an announcement to a speaker:
Go to and select the camera of your choice.
Select your speaker.
Press and hold the mic icon to activate the microphone.
When you’ve sent your announcement, release the mic icon.
If you want to send an announcement to multiple speakers, use AXIS Audio Manager Edge to group your speakers and add them to a zone before you send your announcement.
You can find the user manual for AXIS Audio Manager Edge on the product’s support page or on help.axis.com.
Add strobe sirens
Add strobe sirens to your video surveillance system to improve the security on your premises by using event-triggered signals and alarms.
- For information about how to set up a strobe siren, see the user manual for AXIS D4100-E Network Strobe Siren.
- For information about how to use AXIS D4100-E Network Strobe Siren in AXIS Camera Station Edge, see the How to article on axis.com/products/axis-camera-station-edge/support.
Configure continuous and scheduled recording
Continuous recording saves images continuously and requires more storage space than other recording options.
AXIS Camera Station Edge uses motion recording with AXIS Object Analytics (high profile) and continuous recording (low profile) by default. For cameras without AXIS Object Analytics, continuous recording (high profile) is default.
Go to > Recording settings > Continuous recording.
Select the camera you want to configure.
Select Enable continuous recording.
Select your preferred video quality.
Select Always on to record all the time.
Or, select Schedules and select one or more of the existing schedules if you want to record only during specific hours. See Create and edit schedules for more information.
Click Apply.
Create and edit schedules
AXIS Camera Station Edge has some predefined schedules that let you record only during certain hours. You can edit these schedules or create your own. When you create or edit a schedule for a camera, the changes apply only to that camera.
To edit a schedule:
Go to > Recording settings > Continuous recording.
Select the camera you want to edit a schedule for.
Select Schedules.
Click the row of the schedule you want to edit and click Edit....
Edit the schedule and click OK to save it.
To create a new schedule:
Go to > Recording settings > Continuous recording.
Select the camera you want to create a new schedule for.
Select Schedules.
Click New....
Edit the new schedule and click OK to save it.
Set up notifications
You can configure AXIS Camera Station Edge to send notifications to your desktop and mobile app.
To set up event notifications based on AXIS Camera Station Edge built-in video motion detection, see Configure Video Motion Detection.
To set up event notifications based on other Axis analytics applications, see the How to articles on axis.com/products/axis-camera-station-edge/support.
To turn on event notifications in the AXIS Camera Station Edge mobile app, see Turn on notifications.
Activate offline mode
If you activate offline mode, you can use AXIS Camera Station Edge without an internet connection, although some features are limited. You’ll have access to Live view and Recordings, but not the Configuration menu to make changes to your site.
Offline mode is tied to the Windows user who activated it, not your online user account. During activation, an operator user is created on the devices in the site, and the user credentials are encrypted and stored on disk for that Windows user. When you use offline mode, AXIS Camera Station Edge reads this file to get credentials to the devices.
To activate offline mode:
Go to > Site.
Turn on Offline mode.
- The site must be online when you turn on offline mode. Each Windows user must turn on offline mode for their own client.
- Offline mode is not intended for permanent use. Connect your AXIS Camera Station Edge system to the internet at least every three months to update the firmware and certificates of your devices.
- The computer that accesses the site in offline mode should be connected to the same subnet as the devices. You can’t use offline mode if your AXIS Camera Station Edge client is connected to the internet.
- The mobile app will use the same password as was set for the device when the site was created.
- You can't get a full system report without an internet connection.
- For sites that will be used mostly offline, we recommend setting them up with a static IP or DHCP reservation.
Advanced settings
You can access the advanced settings in the device’s web interface.
- We recommend that only experienced users configure the advanced settings.
- AXIS Camera Station Edge doesn’t support all options in the advanced settings.
- AXIS Camera Station Edge supports installing third-party ACAP applications only through advanced settings, not when you access the device directly using its IP address.
- Only ACAPs included in the camera or delivered as part of AXIS OS are supported. Manually installed ACAPs are used at your own risk. Axis doesn't test or guarantee resource availability or compatibility for manually installed ACAPs, particularly in connection with software updates.
To access advanced settings:
Go to > Cameras > Overview.
Open the context menu for the camera you want to access.
Click Advanced settings....
The device’s web interface opens in an embedded browser.
Connected services
Connected services give you the following added capabilities:
User and device management through a web browser in My Systems.
Live and recorded video through a web browser in My Systems.
Cloud-based storage for recordings with AXIS Camera Station Cloud Storage.
Automatic and scheduled device software updates.
To enable connected services:
Go to > Connected services > Enable devices.
Select which cameras you want to enable.
Click Enable.
Go to My Systems to access the Axis Camera Station Cloud Web client, user management, license management and more.
Maintenance
Device management
Replace a device in your site
If you need to replace a device that is connected to a recorder, you may want to save the recordings before removing and replacing the device. After removing the device from the site, the recordings are no longer available in the Recordings area in AXIS Camera Station Edge.
- Save your recordings:
Go to > .
Select which device you want to save recordings from.
AXIS Camera Station Edge can save up to 24 hours of recorded material at a time.
- Remove the device:
Go to > Cameras.
Click > Remove next to the device you want to remove.
In the dialog that appears, select Remove recordings from recorder.
If you don’t select this option, the recorder won’t free up the associated recording slot, and other devices won’t be able to connect to the same slot.
To add a replacement device, see Add a device to your site.
Remove a device from your site
Go to > Cameras or > Other devices.
Click > Remove next to the device you want to remove.
Click OK.
If the device is connected to a recorder, you need to choose whether to remove the recordings from the recorder.
AXIS Camera Station Edge resets the device to factory settings when you remove it from the site.
Hard reset a device
- A hard reset won’t affect your recordings.
- A hard reset will reset all the settings, including the IP address.
Select the device you want to hard reset and remove it from the site.
Disconnect the power from the device.
Press and hold the control button on the device, and then reconnect the power.
Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.
Release the control button.
The process is complete when the status LED indicator turns green.
The product has now been reset to the factory default settings.
Add the device to the site again.
Recorder management
Replace a recorder in your site
To replace a recorder in your site:
Go to > Recorders.
On the recorder you want to remove, click > Remove.
In the Remove device dialog, click OK to continue removing the recorder.
In the Removing device dialog, click Yes to confirm that you’re deleting all recordings for the connected cameras.
Go to Cameras.
Click Communication error for each camera to repair the connection.
Add the new recorder to the site. See Add a device to your site for more information.
Go to Cameras > Storage and select the new recorder for each camera.
If you have devices with AXIS OS version 9.80 or earlier, you must remove them from the site and add them back to be able to select a new recorder.
Remove a recorder from your site
Before you can remove a recorder, you need to change the storage option of the devices that are connected to it.
- Change the storage option:
Go to > Cameras > Storage.
Select the device you want to change.
Select No storage.
Click Apply.
- Remove the recorder:
Go to > Recorders.
On the row of the recorder you want to remove, click > Remove.
Click OK.
Hard reset a recorder
Move the recorder carefully while it’s switched on. Sudden moves or shocks may damage the hard drive.
- A hard reset will reset all the settings, including the IP address.
- A hard reset won’t remove your recordings.
- A hard reset won’t remove the encryption password.
Switch off the recorder:
Press the power button on the front of the recorder for 4-5 seconds until you hear a beep.
Wait until the recorder is switched off, then turn it over to access the control button.
Press and hold the control button. Press and release the power button to start the recorder. Release the control button after 15-30 seconds when the LED indicator flashes amber.
Carefully put the recorder back in its place.
The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings. If no DHCP server is available on the network, the default IP address is
192.168.0.90.Reset your devices connected to the recorder.
When you add your recorder to a site after a hard reset, you’re asked to type your encryption password to unlock the recorder, or to click Format disk to set a new password.
Software updates
AXIS Camera Station Edge automatically updates your devices. When they’re connected to Connected services, they check for new AXIS OS updates every two hours and install them when available. Each device follows its own update schedule based on when it started or rebooted.
Set a maintenance window
- You can choose when your devices update to minimize disruption:
Go to My Systems > Devices.
Select the device(s) you want to schedule.
Click the clock icon to open the scheduler.
Set your preferred time window for updates.
The default window is four hours, but most devices update during the first few hours of that window.
Click Apply.
To check what schedule is set, hover over the clock in the device list.
Updates that require a reboot happen during your maintenance window. Seamless updates, like system ACAPs, install immediately without interrupting your video stream or requiring a reboot.
Update manually
- You can trigger software updates manually at any time if an update is available.
Go to My Systems > Devices.
If you see a clock icon next to the device, click the arrow to start the update immediately.
Your device will reboot briefly during the update.
Mobile app
With the AXIS Camera Station Edge mobile app, you can access your devices and recordings from anywhere. You can also get notifications when suspicious events occur, or when someone calls from an intercom.
Overview
The mobile app contains many of the features and settings that are available in the desktop app. Use these four tabs to access and make changes to your sites.
Video: Where you access the live view and recordings of your devices, and switch sites if you have access to more than one.
Events: Where you find the list of events that have been detected by your devices. Click a specific event to see a recording of it.
Devices: Where you access the settings of your devices. For example, you can upgrade the firmware, change the recording method, and add or remove a device.
More...: Where you manage users and notifications, change the theme, or get help if you run into issues.
Adding a device and creating a site are no longer available in the mobile app. To add a device or create a site, use the AXIS Camera Station Edge Windows client. See Create a site and Add a device to your site.
Install the mobile app
For Android
Click Download or scan the following QR Code®.
For iOS
Click Download or scan the following QR Code.
Open the AXIS Camera Station Edge mobile app and log in with your Axis credentials.
If you don’t have a My Axis account, you can go to axis.com/my-axis to register a new account.
QR Code is a registered trademark of Denso Wave Incorporated in Japan and other countries.
Turn on notifications
You can get notifications to your mobile app when different events occur, for example when motion is detected, or when someone calls from an intercom.
To turn on notifications:
In the AXIS Camera Station Edge Windows application, go to Configuration > Events.
Under Activation, turn on notifications for all or individual devices.
In your mobile device’s notification settings, turn on notifications for the AXIS Camera Station Edge mobile app.
Open the AXIS Camera Station Edge mobile app.
Go to More > > Notifications.
Select the notifications you want to turn on or off.
Troubleshooting
AXIS Camera Station Edge is designed to work with various Axis products.
In addition to the Compatible products list, your system must meet the following requirements for compatibility and optimal performance:
| AXIS OS version | Supported | Support for web applications (connected services) |
AXIS OS 11.11.x and later | Yes | Yes |
AXIS OS 11.11.x and later with AXIS S30 or S40 Recorder Series as a bridge | Yes(1) | Yes |
AXIS OS 8.40 and 9.80 | Yes | No |
AXIS OS 6.50 and 1.65 | Yes(2) | No |
| AXIS OS 8.40 and 9.80 with AXIS S30 or S40 Recorder Series as a bridge | Yes | Yes |
- Applies to the following products: AXIS C1310, AXIS C1410, AXIS P1465-LE-3, AXIS P3265-LVE-3, AXIS P1445-LE-3, AXIS P1455-LE-3, AXIS P3245-LVE-3, AXIS FA54, AXIS F9114, AXIS P3727.
- Axis has ended official support for AXIS OS version 6.50. Devices running this version may continue to work with AXIS Camera Station Edge for a considerable timeframe.
Always perform a hard reset before adding devices that were previously used in other systems. If you modify device settings that aren’t available in AXIS Camera Station Edge, it can affect your system’s performance. Also, make sure your AXIS Camera Station Edge client and Axis devices are running the latest software and firmware.
- Visit axis.com/products/axis-camera-station-edge for information such as:
Datasheet
Compatible products
Support and resources
Technical issues and solutions
| Site creation | |
|---|---|
No devices are detected | Check that your devices have power and are connected to the same subnet as your computer. |
The devices are not supported | You’re using a device with a non-supported AXIS OS version. |
Communication errors | AXIS Camera Station Edge couldn’t contact the device. Possible reasons and solutions:
|
| Login | |
|---|---|
The username or password is incorrect | The username and password combination isn’t valid. |
The site is not available |
|
| My Axis account issues | Refer to the online FAQ: https://auth.axis.com/user-center/faq |
| Live view | |
|---|---|
There is no video |
|
The video is lagging |
|
No contact | The device can’t be accessed on the network. Check that your devices have power and an internet connection. |
Unable to retrieve stream | Make sure that you don’t request too many streams from the cameras. See the troubleshooting section in the user manual of each individual camera at help.axis.com. |
| Configuration workspace | |
|---|---|
Communication error |
|
Configuration error | The device has invalid network settings or is configured incorrectly. Click the provided link to let AXIS Camera Station Edge attempt a repair. If unsuccessful, remove the device from your site, perform a hard reset, and add it again. |
No contact | The device is no longer available on the network. Check that the device or recorder has power and internet access. |
Storage error | The device is unable to contact the recorder. Check that IPv6 is turned on for your devices, as AXIS Camera Station Edge uses IPv6 for communication. |
| Connected services | ||
|---|---|---|
Can’t enable connected services | To enable connected services, your device needs AXIS OS 11.11 or later. If your device has a version between AXIS OS 8.40 and 11.10, you can still connect using the AXIS S30 or S40 Recorder Series as a bridge, provided you set it as the recording source. The following devices aren’t compatible with connected services, regardless of their AXIS OS version:
| |
| Storage and recordings | |
|---|---|
Storage error | There are issues with the recording media, for example a missing SD card, faulty disk, or incorrect configuration.
|
Can’t access the recorder | The recorder is offline. Make sure it has power and an internet connection. |
The option to change storage in Configuration > Cameras > Storage is locked. | The current storage is being used as a bridge device. To replace a recorder, see Replace a recorder in your site. |
| Intercoms | |
|---|---|
Intercom calls are not coming through | Check that your client (computer or mobile phone) has an internet connection. |
Can’t unlock the door | Make sure the intercom is correctly wired and configured. See the user manual for your intercom for more information. You can find the user manual at help.axis.com. |
| Web app | |
|---|---|
Can’t access the web app |
|
Bad video performance |
|
Live view disruptions | Turn off the Zipstream: Optimize for storage setting. |
Video playback disruptions | Configure your video encoding settings to use H.264 or AV1. H.265 isn't supported in the web app. |
Speaker not visible in video operations | Check that your speaker doesn't require a bridge for cloud connectivity. AXIS C1310-E and AXIS C1410 require a bridge and aren't supported. Go to the product page at help.axis.com to verify cloud connectivity requirements. |
| Mobile app | |
|---|---|
There are no notifications | Make sure you have turned on notifications in your mobile phone and in the app. See Turn on notifications for more information. |
I can’t reach my site remotely |
|
Contact Axis support
If you've tried troubleshooting without success or can't find a solution to your problem, contact Axis support for assistance.
- Save a system report:
In AXIS Camera Station Edge, go to > Save system report.
When you register a new case at Axis Helpdesk, attach the system report.
Transition to AXIS Camera Station Edge
AXIS Companion Classic has been replaced with AXIS Camera Station Edge as the default video management software included with Axis devices, improving both functionality and security.
- AXIS Camera Station Edge supports a wide range of devices, but performance and features can vary. Older devices might not work as expected, usually due to hardware or software limitations.
- Any device that was used in AXIS Companion Classic must be hard reset before it can be used in AXIS Camera Station Edge.
Requirements for upgrade
If you’re already using AXIS Companion Classic and want to upgrade, check the following table to confirm your devices meet the requirements.
| AXIS Camera Station Edge | AXIS Companion Classic | |
|---|---|---|
| Supported products |
|
|
| Storage media |
|
|
| Multi-user support | Yes | No |
| Alert notifications | Yes | No |
| Remote system management | Yes | No |
| Internet access | Required during system setup and management. Live and recorded video is available offline. | Not required |