AXIS S4000 - User manual

AXIS S4000 Rack Recorder is a network video recorder with surveillance-class hard drives. It also includes a USB 3.0 port for easy export of video footage. The recorder comes in three models – 8 TB, 16 TB and 32 TB.

To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager Extend. Both applications are free and can be downloaded from axis.com/support.

For more information about how to find and assign IP addresses, go to How to assign an IP address and access your device.

You can use the device with the following browsers:

✓: Recommended
*: Supported with limitations

1. Open a browser and type the IP address or host name of the Axis device.

   If you don’t know the IP address, use AXIS IP Utility or AXIS Device Manager Extend to find the device on the network.

2. Type the username and password. If you access the device for the first time, you must create an administrator account. See Create an administrator account.

For descriptions of all features and settings in the web interface of devices with AXIS OS, see AXIS OS web interface help.

The first time you log in to your device, you must create an administrator account.

1. Enter a username.

2. Enter a password. See Secure passwords.

3. Re-enter the password.

4. Accept the license agreement.

5. Click Add account.

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

To protect your data we strongly recommend that you:

• Use a password with at least 8 characters, preferably created by a password generator.

• Don’t expose the password.

• Change the password at a recurring interval, at least once a year.

1. To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack:

2. Reset to factory default settings. See Hard reset a recorder.

   After the reset, secure boot guarantees the state of the device.

3. Configure and install the device.

This video gives you an overview of the device’s web interface.

1. Note

   Internet access is required during the system setup.

2. Register a My Axis account

3. Install the hardware

4. Install AXIS Camera Station Edge

5. Create a site

6. Install the mobile app

When the installation is done:

• All Axis devices in the system have the latest AXIS OS.

• All devices have a password.

• Recording using the default settings is active.

• You can use remote access.

1. Register a My Axis account at axis.com/my-axis/login.

2. Choose one of the multi-factor authentication (MFA) methods Authenticator App (TOTP) or Email and follow the on-screen instructions. MFA is a security system that adds another layer of verification to ensure the user’s identity.

1. Install your camera hardware.

2. Connect the recorder to your network via the LAN port.

3. Connect the cameras to an external PoE switch.

4. Connect the computer to the same network as the recorder.

5. Connect the power supply to the recorder.

6. Important

   You must first connect the power cord to the recorder, and then connect the power cord to the power outlet.

7. Wait a few minutes for the recorder and cameras to boot up before proceeding.

1. Go to axis.com/products/axis-camera-station-edge and click Download.

2. Open the setup file and follow the setup assistant.

3. Sign in with your My Axis account.

1. Start AXIS Camera Station Edge.

2. Sign in with your My Axis account.

3. Click Create new site and give the site a name.

4. Click Next.

5. Select the devices you want to add to your site.

6. Click Next.

7. Select storage.

8. Click Next.

9. Click Install and wait while AXIS Camera Station Edge configures the devices.

   The configuration can take several minutes.

When the installation is done:

• All Axis devices in the system have the latest AXIS OS.

• All devices have a password.

• Recording using the default settings is active.

• You can use remote access.

For Android

Click Download or scan the following QR Code®.

For iOS

Click Download or scan the following QR Code.

Open the AXIS Camera Station Edge mobile app and log in with your Axis credentials.

If you don’t have a My Axis account, you can go to axis.com/my-axis to register a new account.

QR Code is a registered trademark of Denso Wave Incorporated in Japan and other countries.

1. Go to Configuration > Devices > Add devices.

2. Select your recorder in the list and click Add. If your recorder is not listed, use Manual search to find it manually.

3. Use the default settings and click Next.

4. Set your password for storage encryption. Click Next. You need this password to access the recorder hard drive outside AXIS Camera Station or when the recorder is reset to factory default settings from the device’s web interface.

5. Go to Configuration > Devices > Other devices and check the recorder has been added.

6. Go to Configuration > Storage > Management and check the recorder has been added to the storage list.

1. Go to Configuration > Devices > Add devices.

2. Select your devices in the list and click Add. If your devices are not listed, use Manual search to find them manually.

3. Use the default settings and click Next.

4. Manually select the recorder from the Recording storage drop-down list and click Install.

5. Note

   The recorder will not be selected as recording storage if you select Automatic.

6. Go to Configuration > Storage > Selection. Click your devices and check that the recording storage is the recorder.

1. Go to Configuration > Storage > Selection and select your device.

2. Configure Retention time.

3. • Select Unlimited retention time to keep recordings until the storage becomes full.

   • Select Limited and set the maximum number of days to keep recordings.

4. Click Apply.

1. Add an email recipient:

2. Go to System > Events > Recipients and click Add recipient.

3. Type a name for the recipient.

4. Select Email as the notification type.

5. Type the recipient’s email address.

6. Type the email address that you want the device to send notifications from.

7. Provide the login details for the sending email account, along with the SMTP hostname and port number.

8. To test your email setup, click Test.

9. Click Save.

10. Create a rule:

11. Go to System > Events > Rules and click Add a rule.

12. Type a name for the rule.

13. In the list of conditions, select RAID status > RAID degraded.

14. In the list of actions, select Send notification to email.

15. Select a recipient from the list.

16. Type a subject line and message for the email.

17. Click Save.

1. In the device web interface, go to System > Storage.

2. Under Tools, select Change RAID level and click Use tool.

3. Select a RAID level and click Next.

4. Select Encrypt the disk and type your password. Click Next.

5. Click Yes.

6. The status message appears in the upper-right corner. Wait until the operation is done and RAID configured is shown before closing the page.

1. Loosen the screws at the left and right of the bezel and remove the bezel.

2. Locate the broken hard drive indicated by a red LED.

   All LEDs are red in case of a RAID failure. To identify the broken hard drive, go to the device web interface and go to System > Storage > Hard drive status.

3. Loosen the screw for the hard drive sled (T10).

4. Pull the hard drive sled out of the hard drive bay.

5. Loosen the four screws for the hard drive (T8).

6. Take the hard drive out of the hard drive sled.

7. Insert a new hard drive into the hard drive sled.

8. Fasten the four screws for the hard drive.

9. Insert and push the hard drive sled all the way into the hard drive bay.

10. Fasten the screw for the hard drive sled. Wait until the LED turns green.

11. Attach the bezel and fasten the screws at the left and right of the bezel.

1. Replace the broken hard drives. See Replace a hard drive.

2. Configure the RAID. See Change the RAID level.

3. Configure recordings in your video management system. See and Get started with AXIS Camera Station Pro.

1. Switch off the recorder:

   Press the power button on the back side of the recorder for 4-5 seconds until you hear a beep.

2. Wait until the recorder is switched off.

3. Press and hold the control button. Press and release the power button to start the recorder. Release the control button after 15-30 seconds when the LED indicator flashes amber.

4. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings. If no DHCP server is available on the network, the device will use an IP address from the link-local address subnet (169.254.0.0/16).

5. If your hard drive is encrypted, it must be mounted manually after the recorder is reset:

6. 1. Go to the device’s web interface.

   2. Go to System > Storage and click Mount.

   3. Enter the encryption password used when encrypting the hard drive.

To read about all the features and settings available in the web interface of devices with AXIS OS, go to AXIS OS web interface help.

For product-specific information about cybersecurity, see the product's datasheet at axis.com.

For in-depth information about cybersecurity in AXIS OS, read the AXIS OS Hardening guide.

Axis provides a notification service with information about vulnerability and other security related matters for Axis devices. To receive notifications, you can subscribe at axis.com/security-notification-service.

To minimize customers' risk of exposure, Axis, as a Common Vulnerability and Exposures (CVE) numbering authority (CNA), follows industry standards to manage and respond to discovered vulnerabilities in our devices, software, and services. For more information about Axis vulnerability management policy, how to report vulnerabilities, already disclosed vulnerabilities, and corresponding security advisories, see axis.com/vulnerability-management.

Axis devices with factory default settings are pre-configured with secure default protection mechanisms. We recommend using more security configuration when installing the device. To learn more about Axis' approach to cybersecurity, including best practices, resources, and guidelines for securing your devices, go to axis.com/about-axis/cybersecurity.

Front LEDs

Rear LEDs

• To shut down the recorder, long press the power button until the buzzer makes a brief sound.

• To silence the buzzer, short press the power button.

• The control button is used for:

• Resetting the product to factory default settings. See Hard reset a recorder.

• Connecting to a one-click cloud connection (O3C) service over the internet. To connect, press and hold the button for about 3 seconds until the status LED flashes green.

Before you restart, configure or reset your devices.

1. Check that your cameras and recorder have power.

2. Check that you are connected to the internet.

3. Check that the network is working.

4. Check that the cameras are connected to the same network as the computer, unless you are remote.

5. Still not working?

6. Make sure that your cameras, recorder and AXIS Camera Station Edge have the latest device software.

   See Upgrade AXIS OS.

7. Restart AXIS Camera Station Edge.

8. Restart you cameras and recorder.

9. Still not working?

10. Make a hard reset on the cameras and the recorder, to completely put them back to factory default settings.

    See Hard reset a recorder.

11. Add the reset cameras to your site again.

12. Still not working?

13. Update your graphics card with the latest drivers.

14. Still not working?

15. Save a system report and contact Axis technical support.

    See Save a system report.

New device software updates bring you to the latest and improved set of features, functions, and security enhancements.

1. Go to the leader device’s web interface.

2. Go to Maintenance > AXIS OS upgrade and click Upgrade.

3. Follow the instructions on the screen.

If you set a password for the product during configuration, and later add that product to a site, you can no longer log in to the product's web interface with the password you've set. This is because AXIS Camera Station Edge changes the passwords of all devices in the site.

To log in to a device in your site, type the username root and your site password.

1. In the device’s web interface, go to System > Storage.

2. Select Format and click Use tool.

3. Note

   This procedure erases all recordings from the hard drive, but the configuration of the recorder and the site doesn’t change.

1. In AXIS Camera Station Edge, go to > Save system report.

2. In AXIS Camera Station Pro, go to > Help > System report.

3. When you register a new case at Axis Helpdesk, attach the system report.

• AXIS Camera Station Edge user manual

• AXIS Camera Station Pro user manual

If you need more help, go to axis.com/support.