AXIS Q2111-E Thermal Camera - User manual

For areas in need of intrusion detection, you can set up perimeter protection using thermal cameras with analytics. The main objective for perimeter protection is to detect a threat or an actual intrusion at the earliest possible stage.

To set up perimeter protection, you need to install an analytics application for perimeter surveillance and protection on your thermal camera. Axis provides the AXIS Perimeter Defender application for this purpose. You can read more about AXIS Perimeter Defender at axis.com/products/axis-perimeter-defender

• To let possible intruders know that your perimeter is protected, use a flashing beacon (3). See Deter intruders with a flashing beacon.

• To warn and deter, connect a horn speaker (2) that plays a pre-recorded warning message. See Deter intruders with audio.

Preview mode is ideal for installers when fine tuning the camera view during the installation. No login is required to access the camera view in preview mode. It is available only in factory defaulted state for a limited time from powering up the device.

To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

For more information about how to find and assign IP addresses, go to How to assign an IP address and access your device.

You can use the device with the following browsers:

✓: Recommended
*: Supported with limitations

1. Open a browser and type the IP address or host name of the Axis device.

   If you don’t know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.

2. Type the username and password. If you access the device for the first time, you must create an administrator account. See Create an administrator account.

For descriptions of all features and settings in the web interface of devices with AXIS OS, see AXIS OS web interface help.

The first time you log in to your device, you must create an administrator account.

1. Enter a username.

2. Enter a password. See Secure passwords.

3. Re-enter the password.

4. Accept the license agreement.

5. Click Add account.

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

To protect your data we strongly recommend that you:

• Use a password with at least 8 characters, preferably created by a password generator.

• Don’t expose the password.

• Change the password at a recurring interval, at least once a year.

1. To make sure that the device has its original AXIS OS, or to take full control of the device after a security attack:

2. Reset to factory default settings. See Reset to factory default settings.

   After the reset, secure boot guarantees the state of the device.

3. Configure and install the device.

This section covers all the important configurations that an installer needs to do to get the product up and running after the hardware installation has been completed.

Set the power line frequency

1. Go to Video > Installation > Power line frequency.

2. Select a power line frequency and click Save and restart.

Set the orientation

1. Go to Video > Installation > Rotate.

2. Select 0 , 90, 180 or 270 degrees.

   See also Monitor long and narrow areas.

This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more.

Image stabilization is suitable in environments where the product is mounted in an exposed location where vibrations can occur, for example, due to wind or passing traffic.

The feature makes the image smoother, steadier, and less blurry. It also reduces the file size of the compressed image and lowers the bitrate of the video stream.

1. Go to Video > Installation > Image correction.

2. Turn on Image stabilization.

Use corridor format to better utilize the full field of view in a long and narrow area, for example a staircase, hallway, road, or tunnel.

1. Depending on your device, turn the camera or the 3-axis lens in the camera 90° or 270°.

2. If the device doesn’t have automatic rotation of the view, go to Video > Installation.

3. Rotate the view 90° or 270°.

You can add an image as an overlay in the video stream.

1. Go to Video > Overlays.

2. Click Manage images.

3. Upload or drag and drop an image.

4. Click Upload.

5. Select Image from the drop-down list and click .

6. Select the image and a position. You can also drag the overlay image in the live view to change the position.

You can add a text field as an overlay in the video stream. This is useful for example when you want to display the date, time or a company name in the video stream.

1. Go to Video > Overlays.

2. Select Text and click .

3. Type the text you want to display, or select modifiers to show for example the current date.

4. Select a position. You can also click-and-drag the overlay in the live view to change the position.

This section includes instructions about configuring your device. To learn more about how streaming and storage works, go to Streaming and storage.

1. Go to Video > Stream.

2. Click in the live view.

3. Select Video format AV1 if your device supports it. Otherwise select H.264.

4. Go to Video > Stream > General and increase Compression.

5. Go to Video > Stream > Zipstream and do one or more of the following:

6. • Note

     The Zipstream settings are used for all video encodings except MJPEG.

   • Select the Zipstream Strength that you want to use.

   • Turn on Optimize for storage. This can only be used if the video management software supports B-frames.

   • Turn on Dynamic FPS.

   • Turn on Dynamic GOP and set a high Upper limit GOP length value.

1. To store recordings on the network, you need to set up your network storage.

2. Go to System > Storage.

3. Click Add network storage under Network storage.

4. Type the IP address of the host server.

5. Type the name of the shared location on the host server under Network share.

6. Type the username and password.

7. Select the SMB version or leave it on Auto.

8. Select Add share without testing if you experience temporary connection issues, or if the share is not yet configured.

9. Click Add.

1. Record video directly from the camera

2. Go to Video > Stream.

3. To start a recording, click .

   If you haven’t set up any storage, click and . For instructions on how to set up network storage, see Set up network storage

4. To stop recording, click again.

1. Watch video

2. Go to Recordings.

3. Click for your recording in the list.

With signed video, you can make sure that no one has tampered with the video recorded by the camera.

1. Go to Video > Stream > General and turn on Signed video.

2. Use AXIS Camera Station (5.46 or later) or another compatible video management software to record video. For instructions, see the AXIS Camera Station user manual.

3. Export the recorded video.

4. Use AXIS File Player to play the video. Download AXIS File Player.

   indicates that no one has tampered with the video.

You can create rules to make your device perform an action when certain events occur. A rule consists of conditions and actions. The conditions can be used to trigger the actions. For example, the device can start a recording or send an email when it detects motion, or show an overlay text while the device is recording.

To learn more, see Get started with rules for events.

Use a flashing beacon light to let possible intruders know that your perimeter is protected.

This example explains how to connect a beacon light and set it up to flash whenever the thermal camera detects an intrusion. In this example, the beacon light can only be activated to flash outside office hours, between 18.00 and 08.00 Monday–Friday, and it flashes for 30 seconds each time it’s activated.

• Required hardware

• Connecting wires (one blue and one red, min area: 0.25 mm², max area: 0.5 mm²)

• Flashing beacon (12 V DC, max 25 mA)

1. Connect the devices physically

2. Connect the red wire to pin 2 (DC output, 12 V DC) of the camera’s I/O connector.

3. Connect the other end of the red wire to the connector marked with + on the flashing beacon.

4. Connect the blue wire to pin 4 (digital output) of the camera’s I/O connector.

5. Connect the other end of the blue wire to the connector marked with - on the flashing beacon.

1. Configure I/O ports
2. Connect the flashing beacon to the camera in the camera’s web interface:

3. Go to System > Accessories > I/O ports.

4. For Port 2, name it Flashing beacon.

5. Under Normal state, click to set the normal state of the port to Open circuit (NO). This makes the beacon start to flash when an event occurs.

Create a rule

For the camera to send a notification to the beacon to start flashing when something is detected, you need to create a rule in the camera.

1. Go to System > Events > Rules and add a rule.

2. In Name, type Flashing beacon.

3. Set the Wait between actions (in the format hh:mm:ss) to 30 seconds.

4. In the list of conditions, under Application, select the perimeter defender application.

5. Select Use this condition as a trigger.

6. Click to add another condition.

7. In the list of conditions, under Scheduled and recurring, select Schedule.

8. In the list of schedules, select After hours.

9. In the list of actions, under I/O, select Toggle I/O while the rule is active.

10. Select the Flashing beacon port from the list of ports.

11. Set the State to Active.

12. Click Save.

Use a network horn speaker to warn and deter possible intruders.

This example explains how to connect an Axis network horn speaker and set it up to play an audio clip whenever the thermal camera detects an intrusion. In this example, the horn speaker can only be activated outside office hours, between 18.00 and 08.00 Monday-Friday.

1. Connect the devices

2. Go to System > Edge-to-edge > Pairing.

3. Enter the IP address, username, and password for the speaker. You need to use an administrator or operator account.

4. Click Connect.

1. Upload audio clip to the camera

2. Go to Audio > Audio clips and click .

3. Click + Add clip.

4. Locate and upload the audio clip.

5. Click Close.

1. Create a rule
2. For the camera to make the speaker play the audio clip when something is detected, you need to create a rule in the camera.

3. Go to System > Events > Rules and add a rule.

4. In Name, type Deter with audio.

5. In the list of conditions, under Application, select the perimeter defender application.

6. Select Use this condition as a trigger.

7. Click to add another condition.

8. In the list of conditions, under Scheduled and recurring, select Schedule.

9. In the list of schedules, select After hours.

10. In the list of actions, under Audio clips, select Play audio clip.

11. Under Clip, select your uploaded audio clip.

12. Under Audio output, select 1 for the paired network speaker.

13. Click Save.

Use an Axis strobe siren to let possible intruders know that your perimeter is protected.

This example explains how to activate a profile in the strobe siren whenever AXIS Motion Guard detects motion.

Before you start:

• Create a new account with Operator or Administrator privileges in the strobe siren.

• Create a profile in the strobe siren.

• Set up AXIS Motion Guard in the camera and create a profile called “Camera profile”.

Create two recipients in the camera:

1. In the camera’s device interface, go to System > Events > Recipients and add a recipient.

2. Enter the following information:

3. • Name: Activate virtual port

   • Type: HTTP

   • URL: http://<IPaddress>/axis-cgi/virtualinput/activate.cgi

     Replace <IPaddress> with the address of the strobe siren.

   • The account and password of the newly created strobe siren account.

4. Click Test to make sure all data is valid.

5. Click Save.

6. Add a second recipient with the following information:

7. • Name: Deactivate virtual port

   • Type: HTTP

   • URL: http://<IPaddress>/axis-cgi/virtualinput/deactivate.cgi

     Replace <IPaddress> with the address of the strobe siren.

   • The account and password of the newly created strobe siren account.

8. Click Test to make sure all data is valid.

9. Click Save.

Create two rules in the camera:

1. Go to Rules and add a rule.

2. Enter the following information:

3. • Name: Activate virtual IO1

   • Condition: Applications > Motion Guard: Camera profile

   • Action: Notifications > Send notification through HTTP

   • Recipient: Activate virtual port

   • Query string suffix: schemaversion=1&port=1

4. Click Save.

5. Add another rule with the following information:

6. • Name: Deactivate virtual IO1

   • Condition: Applications > Motion Guard: Camera profile

   • Select Invert this condition.

   • Action: Notifications > Send notification through HTTP

   • Recipient: Deactivate virtual port

   • Query string suffix: schemaversion=1&port=1

7. Click Save.

Create a rule in the strobe siren:

1. In the strobe siren’s web interface, go to System > Events and add a rule.

2. Enter the following information:

3. • Name: Trigger on virtual input 1

   • Condition: I/O > Virtual input

   • Port: 1

   • Action: Light and siren > Run light and siren profile while the rule is active

   • Profile: select the newly created profile

4. Click Save.

This example explains how to send an email when the input signal is cut or short-circuited. For more information about the I/O connector, see I/O connector.

1. Go to System > Accessories > I/O ports and turn on Supervised for the relevant port.

1. Add an email recipient:

2. Go to System > Events > Recipients and add a recipient.

3. Type a name for the recipient.

4. Select Email as the notification type.

5. Type the recipient’s email address.

6. Type the email address that you want the camera to send notifications from.

7. Provide the login details for the sending email account, along with the SMTP hostname and port number.

8. To test your email setup, click Test.

9. Click Save.

1. Create a rule:

2. Go to System > Events > Rules and add a rule.

3. Type a name for the rule.

4. In the list of conditions, under I/O, select Supervised input tampering is active.

5. Select the relevant port.

6. In the list of actions, under Notifications, select Send notification to email and then select the recipient from the list.

7. Type a subject line and message for the email.

8. Click Save.

This example explains how to set up an email notification when the housing or casing of the device is opened.

1. Add an email recipient:

2. Go to System > Events > Recipients and click Add recipient.

3. Type a name for the recipient.

4. Select Email as the notification type.

5. Type the recipient’s email address.

6. Type the email address that you want the camera to send notifications from.

7. Provide the login details for the sending email account, along with the SMTP hostname and port number.

8. To test your email setup, click Test.

9. Click Save.

10. Create a rule:

11. Go to System > Events > Rules and click Add a rule.

12. Type a name for the rule.

13. In the list of conditions, select Casing open.

14. In the list of actions, select Send notification to email.

15. Select a recipient from the list.

16. Type a subject line and message for the email.

17. Click Save.

1. Activate the tampering detection:

2. Go to System > Detectors > Camera tampering.

3. Set a value for Trigger delay. The value indicates the time that must pass before an email is sent.

4. Add an email recipient:

5. Go to System > Events > Recipients and add a recipient.

6. Type a name for the recipient.

7. Select Email.

8. Type an email address to send the email to.

9. The camera doesn’t have it’s own email server, so it has to log into another email server to send mails. Fill in the rest of the information according to your email provider.

10. To send a test email, click Test.

11. Click Save.

12. Create a rule:

13. Go to System > Events > Rules and add a rule.

14. Type a name for the rule.

15. In the list of conditions, under Video, select Tampering.

16. In the list of actions, under Notifications, select Send notification to email and then select the recipient from the list.

17. Type a subject and a message for the email.

18. Click Save.

1. Turn on audio:

2. Go to Video > Stream > Audio and include audio.

3. If the device has more than one input source, select the correct one in Source.

4. Go to Audio > Device settings and turn on the correct input source.

5. If you make any changes to the input source, click Apply changes.

6. Edit the stream profile that is used for the recording:

7. Go to System > Stream profiles and select the stream profile.

8. Select Include audio and turn it on.

9. Click Save.

To read about all the features and settings available in the web interface of devices with AXIS OS, go to AXIS OS web interface help.

To help the human eye distinguish details in a thermal image, you can apply a color palette to the image. The colors in the palette are artificially created pseudocolors that emphasize temperature differences.

The product has several color palettes to choose from. If an operator watches the video stream, you can choose any of the palettes. If the video stream is only used by applications, select the white-hot palette.

Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration. You can add either text or an image.

The video streaming indicator is another type of overlay. It shows you that the live view video stream is live.

Decide which compression method to use based on your viewing requirements, and on the properties of your network. The available options are:

Motion JPEG

Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion. For the viewer to perceive motion video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.

The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream.

H.264 or MPEG-4 Part 10/AVC

H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats. This means that less network bandwidth and storage space are required for a video file. Or seen another way, higher video quality can be achieved for a given bitrate.

H.265 or MPEG-H Part 2/HEVC

H.265 can, without compromising image quality, reduce the size of a digital video file by more than 25% compared to H.264.

The Image tab contains camera settings that affect all video streams from the product. If you change something in this tab, it immediately affects all video streams and recordings.

The Stream tab contains settings for video streams. You get these settings if you request a video stream from the product and don’t specify for example resolution, or frame rate. When you change the settings in the Stream tab, it doesn’t affect ongoing streams, but it will take effect when you start a new stream.

The Stream profiles settings override the settings from the Stream tab. If you request a stream with a specific stream profile, the stream contains the settings of that profile. If you request a stream without specifying a stream profile, or request a stream profile that doesn't exist in the product, the stream contains the settings from the Stream tab.

Bitrate control helps you to manage the bandwidth consumption of your video stream.

Variable bitrate (VBR)
Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity, the more bandwidth you need. With variable bitrate you are guaranteed constant image quality, but you need to make sure you have storage margins.

Maximum bitrate (MBR)
Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a decline in image quality or frame rate as the instantaneous bitrate is kept below the specified target bitrate. You can choose to prioritize either image quality or frame rate. We recommend that you configure the target bitrate to a higher value than the expected bitrate. This gives you a margin in case there is a high level of activity in the scene.

Average bitrate (ABR)
With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specified target and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static scenes. You are more likely to get better image quality when in scenes with a lot of activity if you use the average bitrate option. You can define the total storage required to store the video stream for a specified amount of time (retention time) when image quality is adjusted to meet the specified target bitrate. Specify the average bitrate settings in one of the following ways:

• To calculate the estimated storage need, set the target bitrate and the retention time.

• To calculate the average bitrate, based on available storage and required retention time, use the target bitrate calculator.

• 1. Target bitrate
  2. Actual average bitrate
• You can also turn on maximum bitrate and specify a target bitrate within the average bitrate option.
• 1. Target bitrate
  2. Actual average bitrate

With analytics and apps you can get more out of your Axis device. AXIS Camera Application Platform (ACAP) is an open platform that makes it possible for third parties to develop analytics and other apps for Axis devices. Apps can be preinstalled on the device, available for download for free, or for a license fee.

To find the user manuals for Axis analytics and apps, go to help.axis.com.

AXIS Perimeter Defender is an application for perimeter surveillance and protection. It is ideal for high-security perimeter protection where there is a need to strengthen the physical access control system with reliable intrusion detection.

AXIS Perimeter Defender is primarily designed for so-called sterile zone protection, for example along a fence marking a boundary. The term sterile zone refers to an area where people are not supposed to be.

Use AXIS Perimeter Defender in an outdoor environment to:

• Detect moving persons.

• Detect moving vehicles, without discriminating between vehicle types.

This camera can run the application in calibration mode, AI mode, or both modes in combination. If you choose to run it in AI mode only, camera mounting is more flexible and you don’t need to calibrate the cameras.

AXIS Perimeter Defender consists of a desktop interface (B), from where you install and set up the application on the cameras (A). You can then configure the system to send alarms to the Video Management Software (C).

AXIS Perimeter Defender PTZ Autotracking is a plugin to the AXIS Perimeter Defender application, using the same desktop interface. With the plugin, you pair a fixed visual or thermal camera with an Axis Q-line PTZ camera. You can then maintain continuous detection coverage of a scene with the fixed camera while the PTZ camera automatically tracks and gives you closer views of detected objects.

AXIS Perimeter Defender offers the following types of detection scenarios:

• Intrusion: triggers an alarm when a person or a vehicle enters a zone defined on the ground (from any direction and with any trajectory).

• Loitering: triggers an alarm when a person or a vehicle remains in a zone defined on the ground for more than a predefined number of seconds.

• Zone-crossing: triggers an alarm when a person or a vehicle passes through two or more zones defined on the ground in a given sequence.

• Conditional: triggers an alarm when a person or a vehicle enters a zone defined on the ground without first passing through another zone or zones defined on the ground.

For product-specific information about cybersecurity, see the product's datasheet at axis.com.

For in-depth information about cybersecurity in AXIS OS, read the AXIS OS Hardening guide.

Axis Edge Vault provides a hardware-based cybersecurity platform that safeguards the Axis device. It offers features to guarantee the device’s identity and integrity and to protect your sensitive information from unauthorized access. It builds on a strong foundation of cryptographic computing modules (secure element and TPM) and SoC security (TEE and secure boot), combined with expertise in edge device security.

Signed OS is implemented by the software vendor signing the AXIS OS image with a private key. When the signature is attached to the operating system, the device will validate the software before installing it. If the device detects that the integrity of the software is compromised, the AXIS OS upgrade will be rejected.

Secure boot is a boot process that consists of an unbroken chain of cryptographically validated software, starting in immutable memory (boot ROM). Being based on the use of signed OS, secure boot ensures that a device can boot only with authorized software.

A tamper-protected environment for the protection of private keys and secure execution of cryptographic operations. It prevents unauthorized access and malicious extraction in the event of a security breach. Depending on security requirements, an Axis device can have either one or multiple hardware-based cryptographic computing modules, which provide a hardware-protected secure keystore. Depending on security requirements, an Axis device can have either one or multiple hardware-based cryptographic computing modules, like a TPM 2.0 (Trusted Platform Module) or a secure element, and/or a TEE (Trusted Execution Environment), which provide a hardware-protected secure keystore. Furthermore, selected Axis products feature a FIPS 140-2 Level 2-certified secure keystore.

Being able to verify the origin of the device is key to establishing trust in the device identity. During production, devices with Axis Edge Vault are assigned a unique, factory-provisioned, and IEEE 802.1AR-compliant Axis device ID certificate. This works like a passport to prove the origin of the device. The device ID is securely and permanently stored in the secure keystore as a certificate signed by Axis root certificate. The device ID can be leveraged by the customer’s IT infrastructure for automated secure device onboarding and secure device identification

Signed video ensures that video evidence can be verified as untampered without proving the chain of custody of the video file. Each camera uses its unique video signing key, which is securely stored in the secure keystore, to add a signature into the video stream. When the video is played, the file player shows whether the video is intact. Signed video makes it possible to trace the video back to the camera origin and verifies that the video has not been tampered with after it left the camera.

The secure keystore prevents the malicious exfiltration of information and prevents configuration tampering by enforcing strong encryption upon the file system. This ensures no data stored in the file system can be extracted or tampered with when the device is not in use, unauthenticated access to the device is achieved and/or the Axis device is stolen. During the secure boot process, the read-write filesystem is decrypted and can be mounted and used by the Axis device.

To learn more about the cybersecurity features in Axis devices, go to axis.com/learning/white-papers and search for cybersecurity.

Axis provides a notification service with information about vulnerability and other security related matters for Axis devices. To receive notifications, you can subscribe at axis.com/security-notification-service.

To minimize customers' risk of exposure, Axis, as a Common Vulnerability and Exposures (CVE) numbering authority (CNA), follows industry standards to manage and respond to discovered vulnerabilities in our devices, software, and services. For more information about Axis vulnerability management policy, how to report vulnerabilities, already disclosed vulnerabilities, and corresponding security advisories, see axis.com/vulnerability-management.

Axis devices with factory default settings are pre-configured with secure default protection mechanisms. We recommend using more security configuration when installing the device. To learn more about Axis' approach to cybersecurity, including best practices, resources, and guidelines for securing your devices, go to axis.com/about-axis/cybersecurity.

*The optical unit’s appearance can vary depending on your chosen lens alternative.

For information about the control button used for leveling the image, see Control button.

This device supports microSD/microSDHC/microSDXC cards.

For SD card recommendations, see axis.com.

microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

• The control button is used for:

• Resetting the product to factory default settings. See Reset to factory default settings.

• Ensuring the camera is level. Press the button for not more than two seconds to start the leveling assistant and press again to stop. The buzzer signal (see Buzzer signal for leveling assistant) assist leveling of the camera. The camera is level when the buzzer beeps continuously.

RJ45 Ethernet connector with Power over Ethernet (PoE).

• Audio in – 3.5 mm input for a digital microphone, an analog mono microphone, or a line-in mono signal (left channel is used from a stereo signal).

• Audio out – 3.5 mm output for audio (line level) that can be connected to a public address (PA) system or an active speaker with a built-in amplifier. A stereo connector must be used for audio out.

Audio input

Audio output

Use the I/O connector with external devices in combination with, for example, motion detection, event triggering, and alarm notifications. In addition to the 0 VDC reference point and power (12 V DC output), the I/O connector provides the interface to:

Digital input

For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window contacts, and glass break detectors.

Supervised input

Enables possibility to detect tampering on a digital input.

Digital output

For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, through an event or from the device’s web interface.

6-pin terminal block

Example

1. DC ground
2. DC output 12 V, max 50 mA
3. I/O configured as supervised input
4. I/O configured as output
5. Configurable I/O
6. Configurable I/O

2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.

Two 2-pin terminal blocks for RS485/RS422 serial interface.

The serial port can be configured to support:

• Two-wire RS485 half duplex

• Four-wire RS485 full duplex

• Two-wire RS422 simplex

• Four-wire RS422 full duplex point to point communication

This is a list of models supported by this driver. The physical installation depends on your Axis product and the PTZ unit.

• Supported models with RS485 2-wire interface:

• AXIS T99A Positioning Unit Series.

  For information about compatible Axis products, see axis.com.

Other models may be supported but this has not been verified by Axis.

Technical information

DEFAULT capabilities for PTZ driver:

DEFAULT serial configuration:

DEFAULT supported capabilities in this PTZ driver:

This is a list of models supported by this driver. The physical installation depends on your Axis product and the PTZ unit.

• Supported models:

• Pelco DD5-C

• Pelco Esprit ES30C/ES31C

• Pelco LRD41C21

• Pelco LRD41C22

• Pelco Spectra III

• Pelco Spectra IV

• Pelco Spectra Mini

• Videotec DTRX3/PTH310P

• Videotec ULISSE

• PTK AMB

• YP3040

Other models may be supported but this has not been verified by Axis.

Technical information

DEFAULT capabilities for PTZ driver:

DEFAULT serial configuration:

DEFAULT supported capabilities in this PTZ driver:

This is a list of models supported by this driver. The physical installation depends on your Axis product and the PTZ unit.

• Supported models with RS422 4-wire interface:

• Sony EVI-D70/D70P

• WISKA DCP-27 (PT-head)

• Supported models with RS232 interface (may require external RS422-4-wire/RS232 converter):

• Axis EVI-D30/D31

• Sony EVI-G20/G21

• Sony EVI-D30/D31

• Sony EVI-D100/D100P

• Sony EVI-D70/D70P

Other models may be supported but this has not been verified by Axis.

Technical information

DEFAULT capabilities for PTZ driver:

DEFAULT serial configuration:

DEFAULT supported capabilities in this PTZ driver:

You can clean your device with lukewarm water and mild, nonabrasive soap.

1. Use a can of compressed air to remove dust and loose dirt from the device.

2. If necessary, clean the device with a soft microfiber cloth dampened with lukewarm water and mild, nonabrasive soap.

3. To avoid stains, dry the device with a clean, nonabrasive cloth.

To reset the product to the factory default settings:

1. Disconnect power from the product.

2. Press and hold the control button while reconnecting power. See Product overview.

3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

4. Release the control button. The process is complete when the status LED indicator turns green. If no DHCP server is available on the network, the device IP address will default to one of the following:

5. • Devices with AXIS OS 12.0 and later: Obtained from the link-local address subnet (169.254.0.0/16)

   • Devices with AXIS OS 11.11 and earlier: 192.168.0.90/24

6. Use the installation and management software tools to assign an IP address, set the password, and access the device.

   The installation and management software tools are available from the support pages on axis.com/support.

You can also reset parameters to factory default through the device’s web interface. Go to Maintenance > Factory default and click Default.

Axis offers device software management according to either the active track or the long-term support (LTS) tracks. Being on the active track means continuously getting access to all the latest product features, while the LTS tracks provide a fixed platform with periodic releases focused mainly on bug fixes and security updates.

Using AXIS OS from the active track is recommended if you want to access the newest features, or if you use Axis end-to-end system offerings. The LTS tracks are recommended if you use third-party integrations, which are not continuously validated against the latest active track. With LTS, the products can maintain cybersecurity without introducing any significant functional changes or affecting any existing integrations. For more detailed information about Axis device software strategy, go to axis.com/support/device-software.

AXIS OS determines the functionality of our devices. When you troubleshoot a problem, we recommend that you to start by checking the current AXIS OS version. The latest version might contain a correction that fixes your particular problem.

To check the current AXIS OS version:

1. Go to the device’s web interface > Status.

2. Under Device info, see the AXIS OS version.

1. Download the AXIS OS file to your computer, available free of charge at axis.com/support/device-software.

2. Log in to the device as an administrator.

3. Go to Maintenance > AXIS OS upgrade and click Upgrade.

4. When the upgrade has finished, the product restarts automatically.

You can use AXIS Device Manager to upgrade multiple devices at the same time. Find out more at axis.com/products/axis-device-manager.

Problems upgrading AXIS OS

Problems setting the IP address

Problems accessing the device

Problems with streaming

Problems with MQTT

Problems with operating the device

If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

When you set up your system, it’s important to consider how different settings and situations affect performance. Some factors affect bandwidth (bitrate), others affect frame rate, and some affect both.

The most important factors to consider:

• High image resolution or lower compression levels result in images containing more data which in turn affects the bandwidth.

• Rotating the image in the GUI can increase the product's CPU load.

• Access by large numbers of Motion JPEG clients or unicast H.264/H.265/AV1 clients affects the bandwidth.

• Simultaneous viewing of different streams (resolution, compression) by different clients affects both frame rate and bandwidth.

  Use identical streams wherever possible to maintain a high frame rate. Stream profiles can be used to ensure that streams are identical.

• Accessing video streams with different codecs simultaneously affects both frame rate and bandwidth. For optimal performance, use streams with the same codec.

• Heavy usage of event settings affects the product’s CPU load which in turn affects the frame rate.

• Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.

• Heavy network utilization due to poor infrastructure affects the bandwidth.

• Viewing on poorly performing client computers lowers perceived performance and affects frame rate.

• Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect the frame rate and the general performance.

• Using palettes affects the product’s CPU load which in turn affects the frame rate.

If you need more help, go to axis.com/support.