Web client for AXIS Camera Station - User manual

The web client gives access to AXIS Camera Station Pro and AXIS Camera Station Edge recordings and live video in your web browser. Choose to access the system on a private network using the AXIS Camera Station Pro web client (for AXIS Camera Station Pro only) or access your system from anywhere with the AXIS Camera Station Cloud web client.

Browsers

Chrome^TM version 56 and later, Edge^TM version 79 and later, Safari^® version 11 and later

CPU

Intel Core i5

RAM

4 GB

Graphics card

256 MB onboard video memory

Graphics card driver

Always use the latest version

Network

100 Mbps

Internet access - Required for AXIS Camera Station Cloud web client

100 Mbps

File player for exported video

Supported web browsers and VLC

The way you access your system depends on whether you connect to a server on your private network using the AXIS Camera Station Pro web client, or through the cloud using the AXIS Camera Station Cloud web client.

Before you access your AXIS Camera Station server on your private network, we recommend that you install a trusted certificate on the server to establish a secure connection between your browser and the AXIS Camera Station Pro web client.

To import a trusted certificate from your infrastructure, see Certificates.

1. Export the certificate from Service Control. See Certificates for more information.

2. Add it as a trusted certificate in your browser. There are different ways to do this, follow your browser’s instruction on how to add certificates.

1. Open a web browser and enter https://[address].

2. Sign in with your AXIS Camera Station Pro account.

[address] is the IP-address or server name for the AXIS Camera Station Pro server.

The AXIS Camera Station Cloud web client uses My Axis user accounts, with permissions configured through user management in My Systems. You can invite users, assign roles and accept invitations in user management. See Invite users and Accept an invitation for more information.

The user roles and permissions are configured on the organization level. For example, if you assign the operator role to a user, that user can access video from any site within the organization.

To invite users, go to User management in My Systems. For more information about inviting users in My Systems, see the My Systems user manual on axis.com.

To accept an invitation, go to User management in My Systems. For more information about accepting invitations in My Systems, see the My Systems user manual on axis.com.

The AXIS Camera Station Pro web client uses the same Microsoft Windows users and groups with the same permissions configured in AXIS Camera Station system. See Configure user permissions in the AXIS Camera Station Pro user manual for more information.

1. Click to open the pane with cameras and views.

2. Select the source you want to view live video from.

The pulsating green status indicator shows you that you’re watching live video.

A stream profile is a group of settings that affect the video stream, such as resolution, video format, frame rate, and compression. To change the stream profile for a camera:

1. Select the camera.

2. Open the context menu

3. Click Stream profiles.

4. Select one of the available stream profiles.

High

Optimized for the highest quality and resolution.

Medium

Optimized to balance high quality with performance. Only available for AXIS Camera Station Pro.

Low

Optimized for performance.

If you’re using a PTZ camera, you can pan, tilt, and zoom within the live view image. This functionality is also available in playback mode for digital PTZ cameras.

Pan and tilt

Click in the image where you want to point the camera. If you’re using a digital PTZ camera, you can also use click-and-drag control, while mechanical PTZ cameras respond to single clicks.

Zoom

Scroll the mouse wheel forward or backward to zoom in or out.

You can access any PTZ presets configured in AXIS Camera Station. To go to a PTZ preset:

1. Select the PTZ camera.

2. Open the context menu .

3. Click PTZ presets.

4. Select one of the available PTZ presets.

1. Click Go to playback to open the playback view.

2. Select a playback source. See Select playback source for more information.

3. Click to select the date you think the event occurred.

4. Use the timeline to locate the recording.

The red status indicator shows you that you’re watching recorded video.

If you’ve turned on AXIS Camera Station Cloud storage for a device, you can choose a playback source.

1. Click Go to playback to open the playback view.

2. Click .

3. Click Playback source.

4. Select All or Cloud storage.

1. Go to the recording you want to view.

2. Click .

3. Click Preferred quality.

4. Select your preferred image quality.

1. Go to the recording you want to export.

2. Click .

3. Move the markers on the timeline to define the start and end. You can double-click the start and end markers to move them to the current time. The selection can contain many recordings.

4. Click Export. The web browser saves the recording to your download folder.

You can copy a recording link to your clipboard and then send it to someone within your organization.

1. Open the recording you want to share.

2. Go to the point in the recording that you want to share.

3. Click to copy the link to your clipboard.

4. Paste the link in your message.

You can take a snapshot of recordings and of live video.

1. Open the context menu

2. Click Snapshot.

The web client copies the snapshot to you clipboard and saves it to your downloads folder.

You can use the following keyboard shortcuts to control your recordings in the ACS web client:

Smart search helps you find objects like people and vehicles in your recordings.

To search:

1. Open the My Systems menu .

2. Open Smart Search.

3. Define your search criteria.

4. Click Search.

If the search takes longer than expected, try one or more of the following methods to speed it up:

• In the AXIS Camera Station Pro Windows client, turn on background processing for important or frequently used cameras.

• In the AXIS Camera Station Pro Windows client, apply incoming filters to cameras to reduce irrelevant detections.

• Shorten the search time period.

• Reduce the numbers of cameras in the search.

• Define area, object direction, size and duration to narrow down the amount of data.

Free text search allows you to describe what you're looking for in the recordings using your natural language.

To free text search:

1. Open the My Systems menu .

2. Open Smart Search.

3. Click Object characteristics.

4. Click Free text.

5. The first time you’re using free text search, click Show and read Intended use, limitations and responsible use. Click OK.

6. Enter what to include and exclude in your search. See Prompting guidelines for help on how to free text search.

7. Click Search.

We recommend using the following structure for your prompts:

{person, vehicle or other object} + {specific action or attributes of the person, vehicle, or object}

Describe the object well with a few key descriptors. For example:

Describe the situation as if you were talking to a person, someone who was not a surveillance expert. For example:

Good descriptors that free text search has a good chance of understanding:

Bad descriptors:

Search query moderation

Searches containing insulting, harmful, or toxic content may be blocked to maintain a safe and respectful environment. Our system uses a natural language processing model to evaluate each search query, as well as a custom list of prohibited search categories and words to enhance this capability.

If you disagree with a blocked word or want to suggest a new one, you can provide anonymous feedback through the user interface of the smart search, which will be sent to our team for review.

AXIS Camera Station Cloud Storage offers a way to store your recordings in the cloud. To configure cloud storage see AXIS Camera Station Cloud Storage user manual.