AXIS D2110-VE Security Radar

Solution overview

  1. C1310-E horn speaker
  2. Door controller
  3. D2110–VE Security Radar
  4. Fixed dome camera
  5. PTZ camera
  6. Surveillance center

Radar profiles

Note

To use radar profiles your device must be running firmware version 10.11 or later. Go to axis.com to update your firmware.

The user manual is set up to help you use your radar depending on what you want it to do. AXIS D2110-VE Security Radar has two profiles:

  • Area monitoring profile to track both large and small objects moving at speeds lower than 55 km/h (34 mph)

  • Road monitoring profile to track vehicles moving at speeds up to 105 km/h (65 mph)

Any information in this user manual that does not fall under Area monitoring profile or Road monitoring profile is common to both profiles and can be referenced regardless of which one you use.

Where to install the product

  • The radar is intended for monitoring open areas. Any solid object (such as a wall, a fence, a tree, or a large bush) in the coverage area will create a blind spot (radar shadow) behind it.

  • Install the radar on a stable pole or a spot on a wall where there are no other objects or installations. Objects within 1 m (3 ft) to the left and right of the radar, that reflect radio waves, affect the performance of the radar.

  • Metal objects in the field of view causes reflections that affects the ability of the radar to perform classifications.

  • Avoid aiming more than three radars toward each other.

  • If more than three radars are mounted close together, they may interfere with each other. To avoid interference from other AXIS D2110-VE Security Radars, see Install multiple radars.

Install multiple radars

The radio waves continue beyond the detection area, and can interfere with other radars up to 350 m (380 yd) away.

  1. Radar
  2. Detection area
  3. Coexistence area
Note

To avoid interference when more than two radars are mounted in the same coexistence zone, go to Settings > Radar > General and set Number of neighboring radars under Coexistence to 2.

If the radar has more than two neighboring radars within its coexistence area the performance decreases. The detection range becomes shorter, the radar doesn’t classify objects correctly, and false alarms occur due to interference between the radars.

The probability and severity of these issues increases with the number of radars within the same coexistence area. It also depends on the environment and the radar’s direction towards fences, buildings, or neighboring radars.

If more than two radars are crucial in an installation, see Area installation examples.

Area of coverage

The AXIS D2110–VE has a horizontal area coverage of 180°. The detection range corresponds to 5600 m2 (61000 ft2) for humans and 11300 m2 (122000 ft2) for vehicles.

Note

Optimal area coverage applies when the radar is mounted at 3.5–4 m (11–13 ft). Mounting height will affect the size of the blind spot below the radar.

Area monitoring profile

Area monitoring profile is best used for objects moving at up to 55 km/h (34 mph). This profile allows you to detect whether an object is human, vehicle, or unknown. A rule can be set to trigger an event when any of these objects is detected. If you want to track only vehicles, you should use the Road monitoring profile.

Area installation examples

Cover a perimeter

To create a virtual fence you can place multiple radars side by side. We recommend placing them with 100 m (330 ft) spacing.

Cover a field around a building

To cover the area around a building, place the radars on the walls of the building facing outwards. The radars can be close to each other without interference.

If you place more than three radars aimed inwards, towards the building, the radars will transmit radio waves into each other which decreases performance.

Cover an area

To cover a large open area, use two pole mounts to place two radars back to back.

Note

When two radars are mounted this close together, they are in the same coexistence zone.

You can use the PoE output from one radar to power the second radar but it is not possible to connect a third radar this way.

Note

The PoE output on the radar is enabled when the radar is powered by a 60 W midspan.

Area detection range

Detection range is the distance within which an object can be tracked and can trigger an alarm. It is measured from near detection limit (how close to the device a detection can be made) to a far detection limit (how far from the device a detection can be made).

The Area monitoring profile is optimized for human detection, however, it will also allow you to track vehicles and other objects moving at up to 55 km/h (34 mph) with a velocity accuracy of +/- 2 km/h (1.24 mph).

When mounted at the optimal installation height, the detection ranges are:

  • 3–60 m (10–200 ft) when detecting a human

  • 3–85 m (10–280 ft) when detecting a vehicle

Note
  • If you install the radar at a different height, enter the actual mounting height in the product’s web pages when you calibrate the radar.
  • The detection range is affected by the scene.
  • The detection range is affected by neighboring radars.
  • The detection range is affected by the object type.
  • The detection range was measured under these conditions:
  • The range was measured along the ground.

  • The object was a 170 cm (5 ft 7 in) tall person.

  • The person was walking straight in front of the radar.

  • The values are measured when the person enters the detection zone.

  • The radar sensitivity was set to Medium.

Mounting height0° tilt10° tilt20° tilt

2.5 m
(8.2 ft)

3.0–60 m
(9.8–197 ft)

Not recommendedNot recommended

3.5 m
(11 ft)

3.0–60 m
(9.8–197 ft)

Not recommendedNot recommended

4.5 m
(15 ft)

4.0–60 m
(13–197 ft)

Not recommendedNot recommended

5.5 m
(18 ft)

7.5–60 m
(25–197 ft)

Not recommendedNot recommended

6.5 m
(21 ft)

7.5–60 m
(25–197 ft)

5.5–60 m
(18–197 ft)

Not recommended

8 m
(26 ft)

Not recommended

9–60 m
(30–197 ft)

7.5–30 m
(25–98 ft)

10 m
(33 ft)

Not recommended

15–60 m
(49–197 ft)

9–35 m
(30–115 ft)

12 m
(39 ft)

Not recommended

23–60 m
(75–197 ft)

13–38 m
(43–125 ft)

14 m
(36 ft)

Not recommended

27–60 m
(89–197 ft)

17–35 m
(56–115 ft)

16 m
(52 ft)

Not recommendedNot recommended

25–50 m
(82–164 ft)

Area monitoring use cases

Swimming pool area coverage

A public swimming pool has had a series of intrusions after hours. Due to the private nature of the business, the owners cannot install video surveillance. They have chosen to install a radar and set it up in the Area monitoring profile. The radar is mounted on the building and covers the whole swimming pool and most of the area around it. It triggers a warning from a speaker when a human is detected between closing at 20:00 and opening at 06:00.

Cover the field around a building

A chemical factory adds another layer of security to their system by using radars to cover the area around a sensitive building. The security system already includes cameras, thermal cameras and door controllers. Radars can trigger events that cause cameras to track the intruder, zoom in, and record activity. Flashing beacons, linked to thermal cameras, are triggered to flash so the intruder knows that the area is protected. And door controllers can restrict access. The radars help the defence system move into action long before the intruder has reached the sensitive building.

Cover a large open area

A parking lot outside a small shopping center has had increased vehicle break-ins after hours. They have one security guard on duty at a time but feel they need to bolster their security at night without the added cost of hiring more staff. They have decided to install two security radars, in the Area monitoring profile, mounted back-to-back so that they cover the entire parking area. The radars are configured to alert the on-duty security guard of suspicious behavior so that they can investigate the scene. They could also install a horn speaker that is triggered by the radars to play an alert that may deter thieves.

Road monitoring profile

The Road monitoring profile is best used to track vehicles moving at up to 105 km/h (65 mph) in urban zones, closed zones, and on sub-urban roads. This mode should not be used for detection of humans or other types of objects. To track objects other than vehicles, use your radar in the Area monitoring profile.

Road installation examples

Side mounted

To monitor vehicles travelling along a road you can mount the radar on to the side of the road. The radar will provide a lateral coverage distance of 10 m (32 ft).

Center mounted

This mounting option requires a stable position. The radar can be mounted on a pole in the middle of the road or on a bridge above the road. The radar will then provide a lateral coverage distance of 10 m (32 ft) to both sides of the radar. The radar covers a broader lateral distance when center mounted.

Note

We recommend that the radar is mounted at a height between 3 m (10 ft) and 8 m (26 ft) for the Road monitoring profile.

Road detection range

Detection range is the distance within which an object can be tracked and can trigger an alarm. It is measured from near detection limit (how close to the device a detection can be made) to a far detection limit (how far from the device a detection can be made).

This profile is optimized for detection of vehicles and will produce a velocity accuracy of +/- 2 km/h (1.24 mph) when monitoring vehicles moving at up to 105 km/h (65 mph).

Detection range when the radar is mounted at an optimal installation height:

  • 25–70 m (82–229 ft) for vehicles moving at 60 km/h (37 mph).

  • 30–60 m (98–196 ft) for vehicles moving at 105 km/h (65 mph).

Note

If the maximum number of radars in the same coexistence zone exceeds two then expect a range degradation of approximately 10% (near) and 20% (far).

Road monitoring use cases

Regulating vehicles in low speed zones

An industrial complex with a long road between two warehouses has installed a radar to help enforce a speed limit of 60 km/h (37 mph). In the Road monitoring profile, the radar can detect when a vehicle in its detection zone exceeds that speed. It then triggers an event which sends an email notifications to drivers and managers. The reminder helps increase compliance with the speed restrictions.

Unwanted vehicles on a closed road

A small road out to an old quarry has been closed, however, reports of vehicles driving on the road have resulted in authorities installing a security radar in the Road monitoring profile. The radar is mounted alongside the road and covers the entire width of the road. Whenever a vehicle enters the include zone, it triggers a flashing beacon that warns drivers to leave the road. It also sends a message to the security team so that they can dispatch a unit if needed.

Speed awareness on the road

A road that passes through a small town has had some incidents of speeding. To enforce the speed limit of 70 km/h (43 mph), the traffic control has installed a security radar, in the Road monitoring profile, on a bridge that crosses over the road. This has allowed them to detect the speed that vehicles are travelling at and monitor when they should have units stationed long the road to control the traffic.

Safety with humans and vehicles

Staff at a school have identified two safety issues that they would like to address. They have experienced unwanted visitors entering the premises during the school day, as well as vehicles violating the low speed zone of 20 km/h (12 mph) outside the school. The radar is mounted on a pole, next to the pedestrian walk path. The Area monitoring profile was chosen, as it makes the radar capable of tracking both humans and vehicles moving at speeds lower than 55 km/h (34 mph). This helps the staff keep track of people coming and going during school hours while also being able to trigger a speaker to warn pedestrians when a passing vehicle is driving too fast.

Get started

Find the device on the network

To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.

For more information about how to find and assign IP addresses, go to How to assign an IP address and access your device.

Browser support

You can use the device with the following browsers:

ChromeTM

Firefox®

EdgeTM

Safari®

Windows®

recommended

recommended

macOS®

recommended

recommended

Linux®

recommended

recommended

Other operating systems

✓*

*To use AXIS OS web interface with iOS 15 or iPadOS 15, go to Settings > Safari > Advanced > Experimental Features and disable NSURLSession Websocket.

Open the device's webpage

  1. Open a browser and type the IP address or host name of the Axis device.

    If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.

  2. Type the username and password. If you access the device for the first time, you must set the root password. See Set a new password for the root account.

Set a new password for the root account

The default administrator username is root. There’s no default password for the root account. You set a password the first time you log in to the device.

  1. Type a password. Follow the instructions about secure passwords. See Secure passwords.

  2. Retype the password to confirm the spelling.

  3. Click Add user.

Important

If you lose the password for the root account, go to Reset to factory default settings and follow the instructions.

Secure passwords

Important

Axis devices send the initially set password in clear text over the network. To protect your device after the first login, set up a secure and encrypted HTTPS connection and then change the password.

The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.

To protect your data we strongly recommend that you:

  • Use a password with at least 8 characters, preferably created by a password generator.

  • Don’t expose the password.

  • Change the password at a recurring interval, at least once a year.

Webpage overview

  1. Live view control bar
  2. Live view
  3. Product name
  4. User information, color themes, and help
  5. Video control bar
  6. Settings toggle
  1. Settings tabs

Configure your device

Calibrate the radar

The radar is ready to use as soon as it is installed. The default live view will show the radar coverage and any detected movement, and you can add detection zones and rules right away.

If the radar is mounted 3.5 m (11 ft) above ground, there is no need to do anything else. If the radar is mounted on a different height you need to calibrate the radar to compensate for the mounting height.

To make it easier to see where objects are moving, you can upload a reference map, for example a ground plan or an aerial photo, that shows the area covered by the radar.

  • Image requirements:
  • Supported file formats are jpeg and png.

  • The image can be cropped in the radar.

  • The image can be rotated ±35° in the radar.

  • The orientation is not important, since the radar coverage shape will move to adapt to the image during calibration.

After uploading the reference map you need to calibrate the reference map so that the actual radar coverage fits the position, direction and scale of the reference map.

Calibration is performed in the web interface by clicking in the reference map. You don’t need physical access to the site.

How to calibrate the radar

  1. To configure the radar, go to Settings > Radar > Calibration, click Start and follow the instructions of the step-by-step guide.

About detection zones

To determine where to detect motion, you can add multiple zones. Different zones can be used to trigger different actions.

  • There are two types of zones:
  • An include zone is an area in which moving objects will trigger rules. The default include zone matches the entire area covered by the radar.

  • An exclude zone is an area in which moving objects will be ignored. Use exclude zones if there are areas inside an include zone that trigger a lot of unwanted alarms.

Remove unwanted reflections

Objects of radar-reflective materials, such as metal roofs, fences, vehicles, and even brick walls may disturb the radar’s performance. They may create reflections which cause apparent detections that can be difficult to separate from real detections.

  1. Actual detection
  2. Reflected detection
  1. To avoid unwanted detections, set up an exclude zone.

Add an include zone

  1. Go to Settings > RMD zones and click .

  2. Select Include zone.

  3. Select to modify the settings of the zone. For more information, see the product’s built in help.

  4. Modify the shape of the include zone, see Modify a detection zone.

Modify an include zone

Select to modify an include zone.

  • To set the speed range that you want an include zone to trigger on:

    • Under Trigger between drag both handles of the slider to set the speed range. Your device will trigger when an object is moving within the speed range.

      • Click Invert if you want to set your device to trigger when an object is moving below a certain speed and above a certain speed.

  • To see what result the modification has on the include zone:

    • Click Test alarm.

Add an exclude zone

  1. Go to Settings > RMD zones and click .

  2. Select Exclude zone.

  3. Modify the shape of the exclude zone, see Modify a detection zone.

Modify a detection zone

  • Use the mouse to move and shape the zone so that it covers the desired part of the reference map.
  • To add a new corner, click on the zone border. Drag the corner to the desired position.

  • To remove a corner, right-click on the corner.

  • To move a corner, click and drag the corner to the new position.

  • To move the zone, place the pointer inside the zone and drag the zone to the new position.

Add crossline detection

  1. Go to Settings > RMD zones and click .

  2. Select Crossline detection.

  3. Modify the line:

    • To move the line, click and drag it.

    • To move a point, click and drag it.

    • To add a point, click on the line.

    • To remove a point, right-click on the point.

  4. To change the detection direction and edit other settings, click .

For more information, see the product’s built in help.

View and record video

This section includes instructions about configuring your device. To learn more about how streaming and storage works, go to .

Reduce bandwidth and storage

Important

Reducing the bandwidth can result in loss of details in the image.

  1. Go to Video > Stream.

  2. Click in the live view.

  3. Select Video format H.264.

  4. Go to Video > Stream > General and increase Compression.

  5. Go to Video > Stream > H.264 and H.265 encoding and do one or more of the following:

    • Select the Zipstream level that you want to use.

    • Turn on Dynamic FPS.

    • Turn on Dynamic GOP and set a high Upper limit GOP length value.

Set up network storage

  1. To store recordings on the network, you need to set up your network storage.
  2. Go to System > Storage.

  3. Click Add network storage under Network storage.

  4. Type the IP address of the host server.

  5. Type the name of the shared location on the host server under Network share.

  6. Type the username and password.

  7. Select the SMB version or leave it on Auto.

  8. Select Add share even if connection fails if you experience temporary connection issues, or if the share is not yet configured.

  9. Click Add.

Record and watch video

  1. Record video directly from the camera
  2. Go to Video > Image.

  3. To start a recording, click .

    If you haven’t set up any storage, click and . For instructions on how to set up network storage, see Set up network storage

  4. To stop recording, click again.

  1. Watch video
  2. Go to Recordings.

  3. Click for your recording in the list.

Set up rules for events

To learn more, check out our guide Get started with rules for events.

Trigger an action

  1. Go to System > Events and add a rule. The rule defines when the device will perform certain actions. You can set up rules as scheduled, recurring, or manually triggered.

  2. Enter a Name.

  3. Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.

  4. Select which Action the device should perform when the conditions are met.

Note

If you make changes to an active rule, the rule must be turned on again for the changes to take effect.

Trigger an alarm if someone opens the housing

This example explains how to trigger an alarm if someone opens the housing.

  1. Add a recipient:
  2. Go to System > Events > Recipients and click Add recipient.

  3. Type a name for the recipient.

  4. Select Email.

  5. Type an email address to send the email to.

  6. The camera doesn’t have it’s own email server, so it will need to log into another email server to be able to send mails. Fill in the rest of the information according to your email provider.

  7. To send a test email, click Test.

  8. Click Save.

  9. Create a rule:
  10. Go to System > Events > Rules and add a rule.

  11. Type a name for the rule.

  12. In the list of conditions, select Casing open.

  13. In the list of actions, select Send notification to email.

  14. Select a recipient from the list.

  15. Type a subject and a message for the email.

  16. Click Save.

How to

How to record radar data when motion is detected

This example explains how to set up the radar to start recording to the SD card five seconds before it detects motion and to stop one minute after.

The recording will show the reference map with the trail of the moving object.

  1. Create a rule:
  2. Go to Settings > System > Events and add a rule.

  3. Type a name for the rule.

  4. From the list of conditions, select an include zone under Radar motion. To set up an include zone, see Add an include zone.

  5. From the list of actions, select Record video.

  6. Set the prebuffer to 5 seconds.

  7. Set the postbuffer to 60 seconds.

  8. Select SD card from the list of storage options.

  9. Click Save.

How to record video from a camera when motion is detected

This example explains how to set up the radar and a camera so that the camera starts recording to the SD card five seconds before the radar detects motion and to stop one minute after.

  1. Connect the devices:
  2. Connect a cable from an I/O output on the radar to an I/O input on the camera.

  3. Configure the I/O port of the radar:
  4. Go to Settings > System > I/O ports and configure the I/O port as an output and select the normal state.

  5. Create a rule in the radar:
  6. Go to Settings > System > Events and add a rule.

  7. Type a name for the rule.

  8. From the list of conditions, select an include zone under Radar motion. To set up an include zone, see Add an include zone.

  9. From the list of actions, select Toggle I/O while the rule is active and then select the port that is connected to the camera.

  10. Click Save.

  11. Configure the I/O port of the camera:
  12. Go to Settings > System > I/O ports and configure the I/O port as an input and select the normal state.

  13. Create a rule in the camera:
  14. Go to Settings > System > Events and add a rule.

  15. Type a name for the rule.

  16. From the list of conditions, select Digital Input and then select the port that should trigger the rule.

  17. From the list of actions, select Record video.

  18. Select an existing stream profile or create a new one.

  19. Set the prebuffer to 5 seconds.

  20. Set the postbuffer to 60 seconds.

  21. Select SD card from the list of storage options.

  22. Click Save.

How to turn on a light when motion is detected

Turning on a light when an intruder enters the detection zone can have a deterring effect, and will also improve the image quality of a visual camera recording the intrusion.

This example explains how to set up the radar and an illuminator so that the illuminator turns on when the radar detects motion and turns off after one minute.

  1. Connect the devices:
  2. Connect one of the illuminator cables to the power supply via the relay port on the radar. Connect the other cable directly between the power supply and the illuminator.

  3. Configure the relay port of the radar:
  4. Go to Settings > System > I/O ports and select Open circuit as the normal state.

  5. Create a rule in the radar:
  6. Go to Settings > System > Events and add a rule.

  7. Type a name for the rule.

  8. From the list of triggers, select an include zone under Radar motion. To set up an include zone, see Add an include zone.

  9. From the list of conditions, select Toggle I/O once and then select the relay port.

  10. Select Active.

  11. Set the Duration.

  12. Click Save.

How to control a PTZ camera with the radar

It is possible to use the information about objects’ positions from the radar to make a PTZ camera track objects.

  • There are two ways to do this:
  • Use the built-in Radar autotracking. Use this option when you have one PTZ camera and one radar mounted very close together. This option creates an edge to edge solution where the radar directly controls the camera.

    1. Go to Settings > System > Radar autotracking.

    2. Enter the IP address, username and password for the PTZ camera.

    3. Click Connect and follow the instructions.

  • Note

    The camera must be installed directly above or below the radar.

    The application does not use the include zones in the radar. It uses the entire radar coverage, except exclude zones, to detect motion.

  • Use the Windows® application AXIS Radar Autotracking for PTZ, to use multiple cameras with multiple radars. Download AXIS Radar Autotracking for PTZ from axis.com and follow the instructions in the application to install on your VMS server (or another computer with access to both the camera and the radar).

    This is a server-based solution that can handle different setups:

    • Control several PTZ cameras with one radar.

    • Control one PTZ camera with several radars.

    • Control several PTZ cameras with several radars.

    • Control one PTZ camera with one radar when they are mounted in different positions covering the same area.

How to minimize false alarms

If you notice that you get too many false alarms, you can filter out certain types of movement or objects, change the coverage, or adjust the detection sensitivity. Test which settings work best for your environment.

  • Adjust the detection sensitivity:

    Go to Settings > Radar > Detection and select a lower Detection sensitivity. This decreases the risk of false alarms, but it could also cause the radar to miss some movement. The sensitivity setting affects all zones.

    • Low: Use this sensitivity when there are a lot of metal objects or large vehicles in the area. It will take longer time for the radar to track and classify objects. This can reduce the detection range, especially for fast moving objects.

    • High: Use this sensitivity when you have an open field without metal objects in front of the radar. This will increase the detection range for humans.

  • Modify the include and exclude zones:

    If the include zone includes hard surfaces, such as a metal wall, there may be reflections that causes multiple detections for a single physical object. In this case, modify the include zone, see Modify a detection zone, or add an exclude zone that masks everything behind the surface, see Add an exclude zone.

  • Filter on movement:

    Go to Settings > Radar > Detection and select Ignore swaying objects. This setting will minimize false alarms from trees, bushes, and flagpoles in the coverage zone.

  • Filter on time:

    Go to Settings > RMD zones and select a zone to modify its settings.

    Enable Short-lived object and set a delay time from when the radar starts tracking an object until it can trigger and alarm. The timer starts when the radar first detects the object, not when the object enters the include zone.

  • Filter on object type:

    The radar will classify objects depending on the radar echo that they produce. If it can’t determine the object type, the object will be classified as Unknown.

    Go to Settings > RMD zones and select a zone to modify its settings.

    To avoid triggering on specific object types, enable the filter and deselect the object types that should not trigger events in this zone.

Validate your installation

Validate the installation of the radar

Note

This test helps you validate your installation under current conditions. The everyday performance of your installation can be affected by changes in the scene.

The radar is ready to use as soon as it is installed, however, we recommend that you perform a validation before you start to use it. This can increase the accuracy of the radar by helping you to identify any problems with the installation or manage objects (such as trees and reflective surfaces) in the scene.

First Calibrate the radar before attempting the validation.

It is a good idea to perform the validation whenever:

  • There are objects in the scene that you want to exclude so that the zones can contain certain objects such as vegetations or metal surfaces.

  • You pair the radar with a PTZ camera and want to configure Radar autotracking.

  • The radar mounting height is changed.

Validate the radar

Check there are no false detections

  1. Check that the include zone of the radar is clear from human activity.

  2. Wait for a few minutes to ensure the radar is not detecting any static objects in the included RMD (Radar Motion Detection) zones.

  3. If there are no unwanted detections you can skip step 4.

  4. If there are unwanted detections, learn how to filter out certain types of movement or objects, change the coverage, or adjust the detection sensitivity in How to minimize false alarms.

Check for the correct symbol and direction of travel when the radar is approached from the front

  1. Go into the radar’s web interface and choose to record the session. For help doing this go to Record and watch video.

  2. Begin 60 m (197 ft) in front of the radar and walk directly towards the radar.

  3. Check the session on the radar’s web interface. The symbol for a human classification should appear when you are detected.

  4. Check that the radar’s web interface shows the correct direction of travel.

Check for the correct symbol and direction of travel when the radar is crossed

  1. Go into the radar’s web interface and choose to record the session. For help doing this go to Record and watch video.

  2. Begin 60 m (197 ft) out from the radar and walk straight across the radar.

  3. Check that the radar’s web interface shows the symbol for a human classification.

  4. Check that the radar’s web interface shows the correct direction of travel.

Create a table similar to the one below to help you record the data from your validation.

TestPass/FailComment
1. Check there are no unwanted detections when the area is clear
2a. Check the object is detected with the correct symbol for ‘Human’ when the radar is approached from the front
2b. Check the direction of travel is correct when the radar is approached from the front
3a. Check the object is detected with the correct symbol for ‘Human’ when the radar is crossed
3b. Check the direction of travel is correct when the radar is crossed

Complete the validation

Once you have successfully completed the first part of the validation, you should perform the following tests to complete the validation process.

  1. Make sure you have configured your radar and followed the instructions.

  2. For further validation, Calibrate the radar.

  3. Set the radar include zone to trigger to when an appropriate object is detected. By default, the prebuffer is set to two seconds but you can you can change this in the web interface if needed.

  4. Set the radar to How to record radar data when motion is detected when an appropriate object is detected.

  5. Set the trial lifetime to one hour so that it will safely exceed the time it takes for you to leave your seat, walk around the area of surveillance, and return to your seat. The trial lifetime will keep the track in the radar's live view for the set time and, once you have finished the validation, it can be disabled.

  6. Walk along the border of the radar coverage area and make sure that the trailing on the system matches the route that you walked.

  7. If you are unsatisfied with the results of your validation, you should re-calibrate the reference map and repeat the validation.

Troubleshooting

Reset to factory default settings

Important

Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to the factory default values.

To reset the product to the factory default settings:

  1. Disconnect power from the product.

  2. Press and hold the control button while reconnecting power. See Product overview.

  3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.

  4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90.

  5. Use the installation and management software tools to assign an IP address, set the password, and access the device.

    The installation and management software tools are available from the support pages on axis.com/support.

You can also reset parameters to factory default through the device’s webpage. Go to Maintenance > Factory default and click Default.

Check the current firmware version

Firmware is the software that determines the functionality of network devices. When you troubleshoot a problem, we recommend you to start by checking the current firmware version. The latest firmware version might contain a correction that fixes your particular problem.

To check the current firmware:

  1. Go to the device interface > Status.

  2. See the firmware version under Device info.

Upgrade the firmware

Important

Preconfigured and customized settings are saved when you upgrade the firmware (provided that the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.

Important

Make sure the device remains connected to the power source throughout the upgrade process.

Note

When you upgrade the device with the latest firmware in the active track, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before you upgrade the firmware. To find the latest firmware and the release notes, go to axis.com/support/firmware.

  1. Download the firmware file to your computer, available free of charge at axis.com/support/firmware.

  2. Log in to the device as an administrator.

  3. Go to Maintenance > Firmware upgrade and click Upgrade.

  4. When the upgrade has finished, the product restarts automatically.

Technical issues, clues, and solutions

If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.

Problems upgrading the firmware

Firmware upgrade failure

If the firmware upgrade fails, the device reloads the previous firmware. The most common reason is that the wrong firmware file has been uploaded. Check that the name of the firmware file corresponds to your device and try again.

Problems after firmware upgrade

If you experience problems after a firmware upgrade, roll back to the previously installed version from the Maintenance page.

Problems setting the IP address

The device is located on a different subnet

If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets, you cannot set the IP address. Contact your network administrator to obtain an IP address.

The IP address is being used by another device

Disconnect the Axis device from the network. Run the ping command (in a Command/DOS window, type ping and the IP address of the device):

  • If you receive: Reply from <IP address>: bytes=32; time=10... this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the device.

  • If you receive: Request timed out, this means that the IP address is available for use with the Axis device. Check all cabling and reinstall the device.

Possible IP address conflict with another device on the same subnet

The static IP address in the Axis device is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the device.

The device can’t be accessed from a browser

Can’t log in

When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.

If the password for the user root is lost, the device must be reset to the factory default settings. See Reset to factory default settings.

The IP address has been changed by DHCP

IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).

If required, a static IP address can be assigned manually. For instructions, go to axis.com/support.

Certificate error when using IEEE 802.1X

For authentication to work properly, the date and time settings in the Axis device must be synchronized with an NTP server. Go to System > Date and time.

The device is accessible locally but not externally

To access the device externally, we recommend you to use one of the following applications for Windows®:

  • AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.

  • AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.

For instructions and download, go to axis.com/vms.

Performance considerations

The following factors are the most important to consider:

  • Heavy network utilization due to poor infrastructure affects the bandwidth.

Cleaning recommendations

If the device gets grease stains or becomes heavily soiled, you can clean it with mild, solvent-free soap or detergent.

NOTICE

Never use harsh detergent, for example gasoline, benzene, or acetone.

  1. Use a can of compressed air to remove any dust or loose dirt from the device.

  2. Clean the device with a soft cloth dampened with mild detergent and lukewarm water.

  3. Wipe carefully with a dry cloth.

Note

Avoid cleaning in direct sunlight or at elevated temperatures, as this may cause stains when the water droplets dry.

Specifications

Product overview

  1. Control button
  2. Network LED
  3. Status LED
  4. Power LED
  5. PoE out LED
  6. microSD card slot
  7. Power connector (DC)
  8. I/O connector
  9. Relay connector
  10. Grounding screw
  11. Network connector (PoE in)
  12. Network connector (PoE out)
  13. Intrusion alarm sensor

For technical specifications, see Specifications.

LED Indicators

Status LEDIndication
Green

Steady green for normal operation.

Network LEDIndication
Green

Steady for connection to a 100 Mbit/s network. Flashes for network activity.

Amber

Steady for connection to a 10 Mbit/s network. Flashes for network activity.

UnlitNo network connection.
Power LEDIndication
GreenNormal operation.
PoE out LEDIndication
UnlitPoE out turned off
GreenPoE out turned on

SD card slot

For SD card recommendations, see axis.com.

microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.

Buttons

Control button

  • For location of the control button, see Product overview.
  • The control button is used for:
  • Resetting the product to factory default settings. See Reset to factory default settings.

  • Connecting to an AXIS Video Hosting System service. See . To connect, press and hold the button for about 3 seconds until the Status LED flashes green.

Connectors

Network connector

RJ45 Ethernet connector with Power over Ethernet Plus (PoE+).

CAUTION

Risk of damage to the device. Do not power the device with both PoE and DC.

Network connector (PoE out)

Power over Ethernet IEEE 802.3at type 2, max 30W

Use this connector to supply power to another PoE device, for example a camera, a horn speaker, or a second security radar.

Note

The PoE output is enabled when the radar is powered by a 60 W midspan (Power over Ethernet IEEE 802.3bt, type 3).

Note

If the radar is powered by a 30 W midspan or DC power, the PoE out is disabled.

Note

Maximum Ethernet cable length is 100 m in total for PoE out and PoE in combined. You can increase it with a PoE extender.

I/O connector

Use the I/O connector with external devices in combination with, for example, event triggering and alarm notifications. In addition to the 0 V DC reference point and power (DC output), the I/O connector provides the interface to:

Digital input –
For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window contacts, and glass break detectors.
Digital output –
For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, through an event or from the product’s webpage.

6-pin terminal block

FunctionPinNotesSpecifications
DC ground10 V DC
DC output2Can be used to power auxiliary equipment.
Note: This pin can only be used as power out.
12 V DC
Max load = 50 mA
Configurable (Input or Output)3–6Digital input – Connect to pin 1 to activate, or leave floating (unconnected) to deactivate.0 to max 30 V DC
Digital output – Internally connected to pin 1 (DC ground) when active, and floating (unconnected) when inactive. If used with an inductive load, e.g., a relay, connect a diode in parallel with the load, to protect against voltage transients.0 to max 30 V DC, open drain, 100 mA
Example
  1. DC ground
  2. DC output 12 V, max 50 mA
  3. I/O configured as input
  4. I/O configured as output
  5. Configurable I/O
  6. Configurable I/O

Power connector

2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.

CAUTION

Risk of damage to the device. Do not power the device with both PoE and DC.

Relay connector

CAUTION

Use single core wires for the relay connector.

FunctionSpecifications
TypeNormally open
Rating

24 V DC/5 A

Isolation from other circuitry2.5 kV