The radar is intended for monitoring open areas and you can use it either for area monitoring or road monitoring. The radar has two profiles to optimize the performance for each one of the scenarios. For more information about detection range, installation examples and use cases, see Radar profiles.
Avoid solid and reflective objects
Most solid objects (such as walls, fences, trees, or large bushes) in the coverage area will create a blind spot (radar shadow) behind it. Metal objects in the field of view cause reflections that affect the ability of the radar to perform classifications. This can lead to ghost tracks and false alarms in the radar stream. For information about how to handle solid objects and reflective surfaces, see Add exclude zones.
Positioning
Install the product on a stable pole or a spot on a wall where there are no other objects or installations. Objects within 1 m (3 ft) to the left and right of the product, that reflect radio waves, affect the performance of the radar.
If you install the product on a wall, it needs to point away from the wall at least 15°.
Roll angle
The product's roll angle must be nearly equal to zero, which means that radar should be level with the horizon.
Tilt angle
The radar can be tilted 0-30°, but the recommended mounting tilt of the device is 15°. To help you achieve 15° tilt, make sure the back part of the chassis is level, as shown in the illustration.
If you mount more than eight Axis radars operating on the 60 GHz frequency band close together, they may interfere with each other. To avoid interference, see Install multiple radars.
Install multiple radars
You can install multiple radars to cover areas such as the surroundings of a building or the buffer zone outside a fence.
Coexistence
The radar’s radio waves continue beyond the detection area, and can interfere with other radars up to 350 m (380 yd) away. This is called a coexistence zone.
Radar
Detection area
Coexistence zone
This radar operates on the 60 GHz frequency band. You can install up to eight radars operating on the 60 GHz frequency band close to each other, or facing each other, without causing problems. The built-in coexistence algorithm can find a suitable time slot and frequency channel that will minimize interference.
If an installation contains more than eight radars operating on the same frequency band, and many of the devices are pointing away from each other, there is less risk of interference. In general, radar interference will not cause the radar to stop functioning. There is a built-in interference mitigation algorithm that tries to repair the radar signal even when interference is present. A warning about interference is expected to happen in an environment with many radars operating on the same frequency band in the same coexistence zone. The main impact of interference is deterioration of the detection performance, and occasional ghost tracks.
Axis radars operating on different frequency bands will not interfere with each other. For example, you can combine AXIS D2210-VE with multiple AXIS D2110-VE Security Radar, which operates on the 24 GHz frequency band, without interference.
Four pairs of AXIS D2210-VE and multiple AXIS D2110-VE Security Radars mounted side-by-side.
Note
AXIS D2110-VE Security Radar requires additional configuration when more than two AXIS D2110-VE are mounted in the same coexistence zone. To learn more, see AXIS D2110-VE Security Radar user manual.
Environment
There are also other design factors to check when placing multiple radars in a site, like the surrounding environment, swaying objects, flag poles, and swaying vegetation. In some cases you need to filter out swaying objects from the radar stream to avoid false alarms.
Radar profiles
You can use the radar for area monitoring or road monitoring. There are two profiles that are optimized for each one of the scenarios:
Area monitoring profile: track humans, vehicles and unknown objects moving at speeds lower than 55 km/h (34 mph)
Road monitoring profile: track mainly vehicles moving at speeds up to 200 km/h (125 mph)
Select the area or monitoring profile in the web interface of the radar. For instructions, see Select a radar profile.
Area monitoring profile
The area monitoring profile is optimized for objects moving at up to 55 km/h (34 mph). This profile allows you to detect whether an object is human, vehicle, or unknown. A rule can be set to trigger an action when any of these objects is detected. To track vehicles moving in higher speeds, use the Road monitoring profile.
Area of coverage
AXIS D2210-VE has a horizontal field of detection of 95°. The area of coverage corresponds to 2700 m2 (29000 ft2) for humans and 6100 m2 (65600 ft2) for vehicles.
Note
Optimal area coverage applies when the radar is mounted at 3.5–7 m (11–23 ft). The mounting height will affect the size of the blind spot below the radar.
Area detection range
The detection range is the distance within which an object can be tracked and can trigger an alarm. It is measured from a near detection limit (how close to the device a detection can be made) to a far detection limit (how far from the device a detection can be made).
The area monitoring profile is optimized for human detection, however, it will also allow you to track vehicles and other objects moving at up to 55 km/h (34 mph) with a velocity accuracy of +/- 2 km/h (1.24 mph).
When mounted at the optimal installation height, the detection ranges are:
5 – 60 m (16–200 ft) when detecting a human
5 – 90 m (16–300 ft) when detecting a vehicle
Note
Enter the mounting height in the web interface when you calibrate the radar.
The detection range is affected by the scene and the product’s tilt angle.
The detection range is affected by the moving object type and size.
The radar detection range was measured under these conditions:
The range was measured along the ground.
The object was a person with a height of 170 cm (5 ft 7 in).
The person was walking straight in front of the radar.
The values were measured when the person entered the detection zone.
The radar sensitivity was set to Medium.
Mounting height
0° tilt
5° tilt
10° tilt
15° tilt
20° tilt
25° tilt
30° tilt
3.5 m (11 ft)
6.0–60+ m (19–196+ ft)
5.0–60+ m (16–196+ ft)
4.0–60+ m (13–196+ ft)
4.0–60 m (13–196 ft)
4.0–55 m (13– 180 ft)
4.0–40 m (13–131 ft)
4.0–30 m (13–98 ft)
4.5 m (14 ft)
6.0–60+ m (19–196+ ft)
6.0–60+ m (19–196+ ft)
5.0–60+ m (16–196+ ft)
4.0–60+ m (13–96+ ft)
4.0–60 m (13–196 ft)
4.0–45 m (13–147 ft)
4.0–40 m (13–131 ft)
6 m (19 ft)
10–60+ m (32–196+ ft)
9.0–60+ m (29–196+ ft)
7.0–60+ m (22–196+ ft)
6.0–60+ m (19–196+ ft)
6.0–60 m (19–196 ft)
5.0–55 m (16–180 ft)
5.0–55 m (16–180 ft)
8 m (26 ft)
16–60 m (52–196 ft)
14–60 m (45–196 ft)
10–60 m (32–196 ft)
8.0–60+ m (26–196+ ft)
8.0–60+ m (26–196+ ft)
7.0–60 m (22–196 ft)
7.0–60 m (22–196 ft)
10 m (32 ft)
21–60 m (68–196 ft)
19–60 m (62–196 ft)
14–60 m (45–196 ft)
12–60+ m (39–196+ ft)
10–60+ m (32–196+ ft)
9.0–60 m (29–196 ft)
9.0–60 m (29–196 ft)
12 m (39 ft)
25–60 m (82–196 ft)
23–60 m (75–196 ft)
19–60 m (62–196 ft)
16–60+ m (52–196+ ft)
13–60+ m (42–196+ ft)
11–60+ m (36–196+ ft)
11–55 m (36–180 ft)
Note
Setting the radar sensitivity to Low will decrease the detection range by 20% while setting it to High will increase the detection range by 20%.
Area installation examples
To create a virtual fence, for example along or around a building, you can place up to eight AXIS D2210-VE Radars side-by-side. When you place two AXIS D2210-VE next to each other, you will get 180° coverage.
Two AXIS D2210-VE mounted side-by-side for 180° coverage.
When you install more than one pair of AXIS D2210-VE side-by-side, we recommend that you place them with 100 m (330 ft) spacing between each pair.
Four pairs of AXIS D2210-VE and multiple AXIS D2110-VE Security Radars mounted with 100 m(330 ft) spacing.
Axis radars operating on different frequency bands will not interfere with each other. This means that you can combine AXIS D2210-VE, which operates on the 60 GHz frequency band, with AXIS D2110-VE Security Radar, which operates on the 24 GHz frequency band in the same coexistence zone.
A company in an office building needs to secure the premises from intrusion and vandalism, particularly after working hours. To cover the area around the building, they install a combination of radars and PTZ cameras. They use AXIS D2110-VE Security Radars with 180° coverage to cover the long sides of the building, and AXIS D2210-VE Radar with 95° coverage for the shorter sides and corners. They configure the radars to trigger an alarm when humans approach the building after working hours. To make sure they get visual confirmation of potential intruders, they add two PTZ cameras. The radars can steer the PTZ cameras through AXIS Radar Autotracking for PTZ.
Additionally, the company wants to keep the premises safe during working hours. To make sure that vehicles passing the road on the side of the building are within the speed limits, they pair one of the AXIS D2110-VE Security Radars with a speed sign from Microbus, using AXIS Radar Integration for Microbus.
Cover a complex scene
A company that keeps critical equipment in a building on the premises is surrounded by a fence to keep intruders away. To avoid tampering and sabotage, they need additional protection. Their wish is to trigger an alarm when humans approach the building. However, the scene contains trees with swaying branches, a metal fence that could cause reflections, and even small animals moving around the site, which all could cause false alarms.
To reduce false alarms, they configure a scenario in the radar’s web interface so that an approaching object must cross two virtual lines before an alarm is triggered. This will help to trigger on objects that intentionally move towards the building, while objects that just happen to cross one of the virtual lines are filtered out.
In sites where there are no fences, the two lines could act as a virtual fence. To learn more about adding two lines to a scenario in the radar’s web interface, see Add scenarios.
Road monitoring profile
The road monitoring profile is optimized for tracking vehicles moving at up to 200 km/h (125 mph) on suburban roads and highways. To track humans and other objects moving at lower speeds, use the area monitoring profile. For more information, see Area monitoring profile.
Road detection range
The road monitoring profile is optimized for detection of vehicles and provides a velocity accuracy of +/- 2 km/h (1.24 mph) when monitoring vehicles moving at up to 200 km/h (125 mph).
The mounting height of the radar and the vehicle speed will impact the detection range. When mounted at an optimal installation height, the radar detects approaching and departing vehicles with a velocity accuracy of +/- 2 km/h (1.24 mph) within the following ranges:
25–100 m (82–328 ft) for vehicles moving at 50 km/h (31 mph).
40–80 m (131–262 ft) for vehicles moving at 100 km/h (62 mph).
50–70 m (164–230 ft) for vehicles moving at 200 km/h (125 mph).
Note
To minimize the risk of missed detections of vehicles travelling in high speeds, set up a scenario in the radar that triggers on the object types Vehicle and Unknown. For more information about how to set up a scenario, see Add scenarios.
Road installation examples
When monitoring roads and highways, make sure to mount the radar at a sufficient height to avoid blind spots (radar shadow) behind the vehicles.
Note
The size of the radar shadow depends on the radar’s mounting height and the vehicles’ height and distance from the radar. For example, when a vehicle with a height of 4.5 m (15 ft) is 50 m (164 ft) away from a radar that is mounted at a height of 8 m (26 ft), the radar shadow behind the vehicle will be 50 m (164 ft). However, if the radar is mounted at a height of 12 m (39 ft), the shadow behind the same vehicle will only be 23 m (74 ft).
Side mounted
To monitor vehicles travelling along a road you can mount the radar on the side of the road, for example on a pole.
To measure high speeds accurately, position the radar within a lateral distance of 10 m (32 ft) from the vehicles. For more information about detection range and velocity accuracy, see Road detection range.
Center mounted
To monitor vehicles on a multi-lane road, you can mount one or more radars on a gantry above the road.
The same type of installation is possible if you want to monitor vehicles that drive away from the radar, instead of driving towards it.
To measure high speeds accurately, position the radar within a lateral distance of 10 m (32 ft) from the vehicles. For more information about detection range and velocity accuracy, see Road detection range.
Road monitoring use cases
A common use case for AXIS D2210-VE Radar and the road monitoring profile is to track and measure the speed of vehicles. Additionally, you can use the radar with a visual camera and the application AXIS Speed Monitor to visualize the speed of the vehicles in the camera’s live view, or to log the radar tracks for statistical processing. For more information, see the user manual for AXIS Speed Monitor.
For more examples of how you can set up the radar when using the road monitoring profile, see the following use cases:
Wrong-way detection on a highway ramp
To detect and identify vehicles driving in the wrong direction on a highway ramp, traffic control uses an AXIS D2210-VE and an Axis bullet camera. They mount the radar on a pole facing the ramp to detect vehicles driving in the wrong direction. For reliable detections, they set up a line crossing scenario and configure the radar so that vehicles must cross two lines to trigger an alarm. In the scenario, they position the two lines on the ramp as seen in the illustration. They also specify the driving direction and speeds to trigger on. When the radar triggers an alarm, the Axis bullet camera can provide visual identification of the vehicle on the ramp.
Monitor traffic flow at an intersection – queue build-up
To monitor how and when queues build up in a busy intersection, traffic control installs a radar on a gantry above the intersection. They set up a scenario in the radar’s web interface and configure it to trigger on vehicles moving in an area. They shape the scenario to only cover the part of the road leading up to the intersection. To trigger an alarm when queues start to build up, they configure the scenario to trigger on vehicles moving at speeds below 5 km/h (3 mph).
Monitor traffic flow at an intersection – direction
To get an overview of the traffic flow and the direction vehicles travel in a busy intersection, traffic control installs a radar on a gantry above the road leading up to the intersection. They set up a line crossing scenario in the radar’s web interface where vehicles must cross two lines to trigger an alarm. When they configure the scenario, they place the first of the two lines over the lanes leading up to the intersection, after the pedestrian crossing to avoid vehicles stopping at the line. They place the second line over the lanes leading to the right. The vehicles must cross both lines in the specified direction to trigger an alarm. To avoid triggering on more than one vehicle per crossing, they lower the minimum trigger duration in the scenario from 2 to 0 seconds.
To monitor the traffic flow in all directions, they create one scenario for each direction.
Note
The scenario doesn’t count the vehicles crossing the lines, instead you can use the event system in the radar's web interface to keep count. One way to count vehicles is to send an MQTT message each time the scenario triggers, and count the triggers on the MQTT receiver side.
Get started
Find the device on the network
To find Axis devices on the network and assign them IP addresses in Windows®, use AXIS IP Utility or AXIS Device Manager. Both applications are free and can be downloaded from axis.com/support.
You can use the device with the following browsers:
ChromeTM
Firefox®
EdgeTM
Safari®
Windows®
recommended
recommended
✓
macOS®
recommended
recommended
✓
✓
Linux®
recommended
recommended
✓
Other operating systems
✓
✓
✓
✓*
*To use AXIS OS web interface with iOS 15 or iPadOS 15, go to Settings > Safari > Advanced > Experimental Features and disable NSURLSession Websocket.
Open the device's web interface
Open a browser and type the IP address or host name of the Axis device.
If you do not know the IP address, use AXIS IP Utility or AXIS Device Manager to find the device on the network.
Type the username and password. If you access the device for the first time, you must create an administrator account. See Create an administrator account.
For descriptions of all the controls and options you might encounter in the device’s web interface, see The web interface.
Create an administrator account
The first time you log in to your device, you must create an administrator account.
The device has no default account. If you lose the password for your administrator account, you must reset the device. See Reset to factory default settings.
Secure passwords
Important
Axis devices send the initially set password in clear text over the network. To protect your device after the first login, set up a secure and encrypted HTTPS connection and then change the password.
The device password is the primary protection for your data and services. Axis devices do not impose a password policy as they may be used in various types of installations.
To protect your data we strongly recommend that you:
Use a password with at least 8 characters, preferably created by a password generator.
Don’t expose the password.
Change the password at a recurring interval, at least once a year.
Verify that no one has tampered with the firmware
To make sure that the device has its original Axis firmware, or to take full control of the device after a security attack:
After the reset, secure boot guarantees the state of the device.
Configure and install the device.
Web interface overview
This video gives you an overview of the device’s web interface.
Axis device web interface
Configure your device
Select a radar profile
In the web interface:
Go to Radar > Settings > Detection.
Select a profile under Radar profiles.
Calibrate the radar
The default live view of the radar will show the radar coverage and any detected movement, and you can add detection zones and rules right away. To make it easier to see where objects are moving, upload a reference map, for example a ground plan or an aerial photo, that shows the area covered by the radar.
Image requirements for the reference map:
Supported file formats are jpeg and png.
The orientation is not important, since the radar coverage shape will move to adapt to the image during calibration.
Before you upload a reference map and calibrate the radar, set the correct mounting height in the radar web interface.
Set the mounting height
Measure the mounting height from the ground up to the radar in the area of interest.
Example
Depending on the area of interest, the mounting height (h1, h2) differs.
If the surface in the area of interest is uneven, add the average height (in this case (h1 + h2) / 2) when you configure the radar.
Set the mounting height:
Go to Radar > Settings > General.
Set the height under Mounting height.
Upload a reference map
Upload the reference map and calibrate it so that the actual radar coverage fits the position, direction and scale of the map.
Go to Radar > Map calibration.
Upload your reference map and follow the setup assistant.
Set detection zones
To determine where to detect motion, you can add multiple zones. Different zones can be used to trigger different actions.
There are two types of zones:
A scenario (previously called include zone) is an area in which moving objects will trigger rules. The default scenario matches the entire area covered by the radar.
An exclude zone is an area in which moving objects will be ignored. Use exclude zones if there are areas inside a scenario that trigger a lot of unwanted alarms.
Add scenarios
A scenario (previously called an include zone) is an area in which moving objects will trigger rules. Add scenarios if you want to create different rules for different parts of the scene.
Add a scenario:
Go to Radar > Scenarios.
Click Add scenario.
Type the name of the scenario.
Select if you want to trigger on objects moving in an area or on objects crossing one, or two, lines.
Trigger on objects moving in an area:
Select Movement in area.
Click Next.
Select the type of zone that should be included in the scenario.
Use the mouse to move and shape the zone so that it covers the desired part of the radar image or reference map.
Click Next.
Add detection settings.
Add seconds until trigger after under Ignore short-lived objects.
Select which object type to trigger on under Trigger on object type.
Add a range for the speed limit under Speed limit.
Click Next.
Set the minimum duration of the alarm under Minimum trigger duration.
Click Save.
Trigger on objects crossing a line:
Select Line crossing.
Click Next.
Position the line in the scene.
Use the mouse to move and shape the line.
To change the detection direction, turn on Change direction.
Click Next.
Add detection settings.
Add seconds until trigger after under Ignore short-lived objects.
Select which object type to trigger on under Trigger on object type.
Add a range for the speed limit under Speed limit.
Click Next.
Set the minimum duration of the alarm under Minimum trigger duration.
The default value is set to 2 seconds. If you want the scenario to trigger every time an object crosses the line, lower the duration to 0 seconds.
Click Save.
Trigger on objects crossing two lines:
Select Line crossing.
Click Next.
To make the object cross two lines for the alarm to trigger, turn on Require crossing of two lines.
Position the lines in the scene.
Use the mouse to move and shape the line.
To change the detection direction, turn on Change direction.
Click Next.
Add detection settings.
Set the time limit between crossing the first and the second line under Max time between crossings.
Select which object type to trigger on under Trigger on object type.
Add a range for the speed limit under Speed limit.
Click Next.
Set the minimum duration of the alarm under Minimum trigger duration.
The default value is set to 2 seconds. If you want the scenario to trigger every time an object has crossed the two lines, lower the duration to 0 seconds.
Click Save.
Add exclude zones
Exclude zones are areas in which moving objects will be ignored. Add exclude zones to ignore areas with moving objects that could cause false alarms.
Example
Objects of radar-reflective materials, such as metal roofs, fences, vehicles, and even brick walls may disturb the radar’s performance. They may create reflections, or ghost tracks, which cause apparent detections that can be difficult to separate from real detections.
Actual detection
Reflected detection
Add an exclude zone:
Go to Radar > Exclude zones.
Click Add exclude zone.
Use the mouse to move and shape the zone so that it covers the desired part of the radar image or reference map.
Note
From firmware version 11.4, there are no longer any limitations on the number of exclude zones.
Minimize false alarms
If you notice that you get too many false alarms, you can filter out certain types of movement or objects, change the coverage, or adjust the detection sensitivity. See which settings work best for your environment.
Adjust the detection sensitivity of the radar:
Go to Radar > Settings > Detection and select a lower Detection sensitivity. This decreases the risk of false alarms, but it could also cause the radar to miss some movement.
The sensitivity setting affects all zones.
Low: Use this sensitivity when there are a lot of metal objects or large vehicles in the area. It will take longer time for the radar to track and classify objects. This can reduce the detection range, especially for fast moving objects.
Medium: This is the default setting.
High: Use this sensitivity when you have an open field without metal objects in front of the radar. This will increase the detection range for humans.
Modify scenarios and exclude zones:
If a scenario includes hard surfaces, such as a metal wall, there may be reflections that causes multiple detections for a single physical object. You can either modify the shape of the scenario, or add an exclude zone that ignores certain parts of the scenario. For more information, see Add scenarios and Add exclude zones.
Trigger on objects crossing two lines instead of one:
If a line crossing scenario includes swaying objects or animals moving around, there is a risk that an object will happen to cross the line and trigger a false alarm. In this case, you can configure the scenario to trigger only when an object has crossed two lines. For more information, see Add scenarios.
Filter on movement:
Go to Radar > Settings > Detection and select Ignore swaying objects. This setting minimizes false alarms from trees, bushes, and flagpoles in the coverage zone.
Go to Radar > Settings > Detection and select Ignore small objects. This setting is available in the area monitoring profile and minimizes false alarms from small objects in the coverage zone, such as cats and rabbits.
Filter on time:
Go to Radar > Scenarios.
Select a scenario, and click to modify its settings.
Select a higher value under Seconds until trigger. This is the delay time from when the radar starts tracking an object until it can trigger and alarm. The timer starts when the radar first detects the object, not when the object enters the specified zone in the scenario.
Filter on object type:
Go to Radar > Scenarios.
Select a scenario, and click to modify its settings.
To avoid triggering on specific object types, deselect the object types that should not trigger events in the scenario.
Adjust the radar image
This section includes instructions about configuring your device. If you want to learn more about how certain features work, go to Learn more.
Show an image overlay
You can add an image as an overlay in the radar stream.
Go to Radar > Overlays.
Select Image and click .
Click Images.
Drag and drop an image.
Click Upload.
Click Manage overlay.
Select the image and a position. You can also drag the overlay image in the live view to change the position.
Show a text overlay
You can add a text field as an overlay in the radar stream. This is useful for example when you want to display the date, time or a company name in the video stream.
Go to Radar > Overlays.
Select Text and click .
Type the text you want to display in the video stream.
Select a position. You can also drag the overlay text field in the live view to change the position.
Show a text overlay with the tilt angle of the radar
You can add an overlay in the radar’s live view that shows the tilt angle of the radar. This is helpful during installation, or whenever you need to know the tilt angle of the device.
Note
The tilt angle overlay shows 90 when the device is horizontal. If the overlay shows 75, the tilt angle of the radar is 15° below the horizon.
Go to Radar > Overlays.
Select Text and click .
Type #op.
You can also click Modifier and select #op from the list.
Select a position. You can also drag the overlay field in the live view to change the position.
View and record video
This section includes instructions about configuring your device. To learn more about how streaming and storage works, go to Streaming and storage.
Reduce bandwidth and storage
Important
Reducing the bandwidth can result in loss of details in the image.
Go to Radar > Stream.
Click in the live view.
Select Video format H.264.
Go to Radar > Stream > General and increase Compression.
Note
Most web browsers don’t support H.265 decoding and because of this the device doesn’t support it in its web interface. Instead you can use a video management system or application that supports H.265 decoding.
Set up network storage
To store recordings on the network, you need to set up your network storage.
Go to System > Storage.
Click Add network storage under Network storage.
Type the IP address of the host server.
Type the name of the shared location on the host server under Network share.
Type the username and password.
Select the SMB version or leave it on Auto.
Select Add share without testing if you experience temporary connection issues, or if the share is not yet configured.
Click Add.
Record and watch video
Record video directly from the radar
Go to Radar > Stream.
To start a recording, click .
If you haven’t set up any storage, click and . For instructions on how to set up network storage, see Set up network storage
Go to System > Events and add a rule. The rule defines when the device will perform certain actions. You can set up rules as scheduled, recurring, or manually triggered.
Enter a Name.
Select the Condition that must be met to trigger the action. If you specify more than one condition for the rule, all of the conditions must be met to trigger the action.
Select which Action the device should perform when the conditions are met.
Note
If you make changes to an active rule, the rule must be turned on again for the changes to take effect.
Note
If you change the definition of a stream profile that is used in a rule, then you need to restart all the rules that use that stream profile.
Record video from a camera when motion is detected
This example explains how to set up the radar and a camera so that the camera starts recording to the SD card five seconds before the radar detects motion and to stop one minute after.
Connect the devices:
Connect a cable from an I/O output on the radar to an I/O input on the camera.
Configure the I/O port of the radar:
Go to System > Accessories > I/O ports and configure the I/O port as an output and select the normal state.
Create a rule in the radar:
Go to System > Events and add a rule.
Type a name for the rule.
From the list of conditions, select a scenario under Radar motion.
From the list of actions, select Toggle I/O while the rule is active and then select the port that is connected to the camera.
Click Save.
Configure the I/O port of the camera:
Go to System > Accessories > I/O ports and configure the I/O port as an input and select the normal state.
Create a rule in the camera:
Go to System > Events and add a rule.
Type a name for the rule.
From the list of conditions, select Digital input is active and then select the port that should trigger the rule.
From the list of actions, select Record video.
From the list of storage options, select SD card.
Select an existing stream profile or create a new one.
Set the prebuffer to 5 seconds.
Set the postbuffer to 1 minute.
Click Save.
Record video from a camera when a vehicle drives in the wrong direction
This example explains how to set up the radar and a camera so that the camera starts recording to an SD card when the radar detects a vehicle that drives in the wrong direction.
Before you start
Create a scenario in the radar’s web interface that triggers on line crossing and vehicles crossing two lines.
Make sure to position the two lines over the traffic lane where you want to detect vehicles driving in the wrong direction. Use a reference map, such as an aerial photo, to make it easier to see where objects are moving.
Replace <IPaddress> with the address of the camera.
The username and password of the camera.
Click Test to make sure all data is valid.
Click Save.
Create two rules in the radar.
In the radar’s device interface, go to System > Events > Rules and add the first rule.
Add the following information:
Name: Activate virtual IO1
Condition: Select the scenario you created under Radar motion.
Action: Notifications > Send notification through HTTP
Recipient: Activate virtual port
Query string suffix: schemaversion=1&port=1
Click Save.
Add another rule with the following information:
Name: Deactivate virtual IO1
Condition: Select the scenario you created under Radar motion.
Select Invert this condition.
Action: Notifications > Send notification through HTTP
Recipient: Deactivate virtual port
Query string suffix: schemaversion=1&port=1
Click Save.
Create a rule in the camera.
In the camera’s device interface, go to System > Events > Rules and add a rule.
Add the following information:
Name: Trigger on virtual input 1
Condition: I/O > Virtual input is active.
Port: 1
Action: Recordings > Record video while the rule is active
Storage options: SD_DISK
Select Camera and a Stream profile.
Click Save.
Activate a sweeping red light on the radar
You can use the dynamic LED strip on the front of the radar to show that the area is monitored.
This example explains how you activate a red sweeping light, and how you set up a schedule so that it only sweeps after working hours on weekdays.
Create a schedule:
Go to System > Events > Schedules and add a schedule.
Type a name for the schedule.
Under Type, select Schedule.
Under Recurrent, select Daily.
Set the start time to 06:00 PM.
Set the end time to 06:00 AM.
Under Days, select Monday to Friday.
Click Save.
Create a rule:
Go to System > Events and add a rule.
Type a name for the rule.
In the list of conditions, under Scheduled and recurring, select Schedule.
In the list of actions, under Radar, select Dynamic LED strip.
Select a pattern.
Set the duration to 12 hours.
Click Save.
Turn on a light when motion is detected
Turning on a light when an intruder enters the detection zone can have a deterring effect, and will also improve the image quality of a visual camera recording the intrusion.
This example explains how to set up the radar and an illuminator so that the illuminator turns on when the radar detects motion and turns off after one minute.
Connect the devices:
Connect one of the illuminator cables to the power supply via the relay port on the radar. Connect the other cable directly between the power supply and the illuminator.
Configure the relay port of the radar:
Go to System > Accessories > I/O ports and select Open circuit as the normal state of the relay port.
Create a rule in the radar:
Go to System > Events and add a rule.
Type a name for the rule.
From the list of conditions, select a scenario under Radar motion.
Use an NTP server to synchronize the time on the cameras, radars and the Windows computer. If the clocks are out of sync, you may experience delays in the tracking, or ghost tracking.
Control a PTZ camera with the built-in radar autotracking service
The built-in radar autotracking creates an edge-to-edge solution where the radar directly controls the PTZ camera. It supports all Axis PTZ cameras.
This instruction explains how to pair the radar with a PTZ camera, how to calibrate the devices, and how to set up the tracking of objects.
Note
You can use the built-in radar autotracking service to connect one radar with one PTZ camera. For a setup where you want to use more than one radar or PTZ camera, use AXIS Radar Autotracking for PTZ. For more information, see Control a PTZ camera with AXIS Radar Autotracking for PTZ.
Pair the radar with the PTZ camera:
Go to System > Edge-to-edge > PTZ pairing.
Enter the IP address, username and password for the PTZ camera.
Click Connect.
Click Configure Radar autotracking or go to Radar > Radar PTZ autotracking to set up radar autotracking.
Calibrate the radar and the PTZ camera:
Go to Radar > Radar PTZ autotracking.
To set the mounting height of the camera, go to Camera mounting height.
To pan the PTZ camera so that it points in the same direction as the radar, go to Pan alignment.
If you need to adjust the tilt to compensate for a sloping ground, go to Ground incline offset and add an offset in degrees.
Set up the PTZ tracking:
Go to Track to select if you want to track humans, vehicles and/or unknown objects.
To start tracking objects with the PTZ camera, turn on Tracking.
The tracking automatically zooms in on an object, or a group of objects, to keep them in the view of the camera.
Turn on Object switching if you expect multiple objects that won’t fit in the camera view.
With this setting, the radar gives priority of the objects to track.
To determine how many seconds to track each object, set Object hold time.
To make the PTZ camera return to its home position when the radar no longer tracks any objects, turn on Return to home.
To determine how long the PTZ camera should stay at the tracked objects last known position before returning to home, set Return to home timeout.
To fine tune the zoom of the PTZ camera, adjust the zoom on the slider.
Control a PTZ camera with AXIS Radar Autotracking for PTZ
AXIS Radar Autotracking for PTZ is a server-based solution that can handle different setups when tracking objects:
Control several PTZ cameras with one radar.
Control one PTZ camera with several radars.
Control several PTZ cameras with several radars.
Control one PTZ camera with one radar when they are mounted in different positions covering the same area.
Use the radar with the application AXIS Speed Monitor to collect radar data for detected objects and send it over MQTT.
This example explains how to set up an MQTT client in the device where you have installed AXIS Speed Monitor, and how to create a condition that will publish the radar data collected in AXIS Speed Monitor as a payload to an MQTT broker.
Before you start:
Install AXIS Speed Monitor in your radar, or install it in a camera that you connect to your radar.
Set up an MQTT broker and get the broker’s IP address, username and password.
Learn more about MQTT and MQTT brokers in AXIS OS Portal.
Set up the MQTT client in the web interface of the device where you have installed AXIS Speed Monitor:
Go to System > MQTT > MQTT client > Broker and enter the following information:
Host: The broker IP address
Client ID: The ID of the device
Protocol: The protocol the broker is set to
Port: The port number used by the broker
The broker Username and Password
Click Save and Connect.
Create a condition that publishes the radar data as a payload to the MQTT broker:
Go to System > MQTT > MQTT publication and click + Add condition.
In the list of conditions, under Application, select Speed Monitor: Track exited zone.
The device will now be able to send information about the radar tracks for every moving object that exits a scenario. Every object will have its own radar track parameters, for example rmd_zone_name, tracking_id, and trigger_count. You can find the full list of parameters in AXIS Speed Monitor user manual.
The web interface
To reach the device’s web interface, type the device’s IP address in a web browser.
Note
Support for the features and settings described in this section varies between devices. This icon indicates that the feature or setting is only available in some devices.
Show or hide the main menu.
Access the release notes.
Access the product help.
Change the language.
Set light theme or dark theme.
The user menu contains:
Information about the user who is logged in.
Change account : Log out from the current account and log in to a new account.
Log out : Log out from the current account.
The context menu contains:
Analytics data: Accept to share non-personal browser data.
Feedback: Share any feedback to help us improve your user experience.
Legal: View information about cookies and licenses.
About: View device information, including firmware version and serial number.
Legacy device interface: Change the device’s web interface to the legacy version.
Status
Device info
Shows the device information, including firmware version and serial number.
Upgrade firmware: Upgrade the firmware on your device. Takes you to the Maintenance page where you can do a firmware upgrade.
Time sync status
Shows NTP synchronization information, including if the device is in sync with an NTP server and the time remaining until the next sync.
NTP settings: View and update the NTP settings. Takes you to the Date and time page where you can change the NTP settings.
Security
Shows what kind of access to the device that is active, and what encryption protocols are in use. Recommendations to the settings are based on the AXIS OS Hardening Guide.
Hardening guide: Link to AXIS OS Hardening guide where you can learn more about cybersecurity on Axis devices and best practices.
Connected clients
Shows the number of connections and connected clients.
View details: View and update the list of connected clients. The list shows IP address, protocol, port, state, and PID/process of each connection.
Ongoing recordings
Shows ongoing recordings and their designated storage space.
Recordings: View ongoing and filtered recordings and their source. For more information, see Recordings
Shows the storage space where the recording is saved.
Radar
Settings
General
Radar transmission: Use this to turn off the radar module completely.
Channel: If you have problems with multiple devices interfering with each other, select the same channel for up to four devices that are close to each other. For most installations, select Auto to let the devices automatically negotiate which channel to use.
Mounting height: Enter the mounting height for the product.
Note
Be as specific as you can when you enter the mounting height. This helps the device visualize the radar detection in the correct position in the image.
Detection
Detection sensitivity: Select how sensitive the radar should be. A higher value means that you get a longer detection range, but there is also a higher risk of false alarms. A lower sensitivity decreases the number of false alarms, but it may shorten the detection range.
Radar profile: Select a profile that suits your area of interest.
Area monitoring: Track both large and small objects moving at lower speeds in open areas.
Ignore stationary rotating objects: Turn on to minimize false alarms from stationary objects with rotating movements, such as fans or turbines.
Ignore small objects: Turn on to minimize false alarms from small objects, such as cats or rabbits.
Ignore swaying objects: Turn on to minimize false alarms from swaying objects, such as trees, bushes, or flagpoles.
Road monitoring: Track vehicles moving at higher speeds in urban zones and on suburban roads
Ignore stationary rotating objects: Turn on to minimize false alarms from stationary objects with rotating movements, such as fans or turbines.
Ignore swaying objects: Turn on to minimize false alarms from swaying objects, such as trees, bushes, or flagpoles.
View
Information legend: Turn on to show a legend containing the object types the radar can detect and track. Drag and drop to move the information legend.
Zone opacity: Select how opaque or transparent the coverage zone should be.
Grid opacity: Select how opaque or transparent the grid should be.
Color scheme: Select a theme for the radar visualization.
Rotation: Select the preferred orientation of the radar image.
Object visualization
Trail lifetime: Select how long the trail of a tracked object is visible in the radar view.
Icon style: Select the icon style of the tracked objects in the radar view. For plain triangles, select Triangle. For representative symbols, select Symbol. The icons will point in the direction the tracked objects are moving, regardless of style.
Show information with icon: Select which information to display next to the icon of the tracked object:
Object type: Show the object type that the radar has detected.
Classification probability: Show how sure the radar is that the object classification is correct.
Velocity: Show how fast the object is moving.
Stream
General
Resolution: Select the image resolution suitable for the surveillance scene. A higher resolution increases bandwidth and storage.
Frame rate: To avoid bandwidth problems on the network or reduce storage size, you can limit the frame rate to a fixed amount. If you leave the frame rate at zero, the frame rate is kept at the highest possible rate under the current conditions. A higher frame rate requires more bandwidth and storage capacity.
P-frames: A P-frame is a predicted image that shows only the changes in the image from the previous frame. Enter the desired number of P-frames. The higher the number, the less bandwidth is required. However, if there is network congestion, there could be a noticeable deterioration in the video quality.
Compression: Use the slider to adjust the image compression. High compression results in a lower bitrate and lower image quality. Low compression improves the image quality, but uses more bandwidth and storage when you record.
Signed video: Turn on to add the signed video feature to the video. Signed video protects the video from tampering by adding cryptographic signatures to the video.
Bitrate control
Average: Select to automatically adjust the bitrate over a longer time period and provide the best possible image quality based on the available storage.
Click to calculate the target bitrate based on available storage, retention time, and bitrate limit.
Target bitrate: Enter desired target bitrate.
Retention time: Enter the number of days to keep the recordings.
Storage: Shows the estimated storage that can be used for the stream.
Maximum bitrate: Turn on to set a bitrate limit.
Bitrate limit: Enter a bitrate limit that is higher than the target bitrate.
Maximum: Select to set a maximum instant bitrate of the stream based on your network bandwidth.
Maximum: Enter the maximum bitrate.
Variable: Select to allow the bitrate to vary based on the level of activity in the scene. More activity requires more bandwidth. We recommend this option for most situations.
Map calibration
Use map calibration to upload and calibrate a reference map. This will make it easier to see where objects move in the area covered by the radar.
Upload map: Select the reference map you want to upload.
Set radar position on map: Specify the position of the radar on the map, add a reference point straight in front of the radar and type the distance between the radar and the reference point. Click Calibrate to start the calibration.
The result of the calibration is a reference map that displays the radar coverage in the appropriate scale.
Exclude zones
An exclude zone is an area in which moving objects are ignored. Use exclude zones if there are areas inside a scenario that trigger a lot of unwanted alarms.
: Click to create a new exclude zone.
To modify an exclude zone, select it in the list.
Track passing objects: Turn on to track objects that pass through the exclude zone. The passing objects keep their track IDs and are visible throughout the zone. Objects that appear from within the exclude zone will not be tracked.
Zone shape presets: Select the initial shape of the exclude zone.
Cover everything: Select to set an exclude zone that covers the entire radar coverage area.
Reset to box: Select to place a rectangular exclude zone in the middle of the coverage area.
To modify the shape of the zone, drag and drop any of the points on the lines. To remove a point, right-click on it.
Scenarios
A scenario is a combination of triggering conditions, as well as scene and detection settings.
: Click to create a new scenario. You can create up to 20 scenarios.
Triggering conditions: Select the condition that will trigger alarms.
Movement in area: Select if you want the scenario to trigger on objects moving in an area.
Line crossing: Select if you want to the scenario to trigger on objects crossing one, or two, lines.
Scene: Define the area or lines in the scenario where moving objects will trigger alarms.
For Movement in area, select one of the shape presets to modify the area.
For Line crossing, drag and drop the line in the scene. To create more points on a line, click and drag anywhere on it. To remove a point, right-click on it.
Require crossing of two lines: Turn on if the object must pass two lines before the scenario triggers an alarm.
Change direction: Turn on if you want the scenario to trigger an alarm when objects cross the line in the other direction.
Detection settings: Define the trigger criteria for the scenario.
For Movement in area:
Ignore short-lived objects: Set the delay in seconds from when the radar detects the object to when the scenario triggers an alarm. This can help to reduce false alarms.
Trigger on object type: Select the type of objects (human, vehicle, unknown) you want the scenario to trigger on.
Speed limit: Trigger on objects moving at speeds within a specific range.
Invert: Select if you want to trigger on speeds above and below the set speed limit.
For Line crossing:
Ignore short-lived objects: Set the delay in seconds from when the radar detects the object to when the scenario triggers an action. This can help to reduce false alarms. This option is not available for objects crossing two lines.
Max time between crossings: Set the max time between crossing the first line and the second line. This option is only available for objects crossing two lines.
Trigger on object type: Select the type of objects (human, vehicle, unknown) you want the scenario to trigger on.
Speed limit: Trigger on objects moving at speeds within a specific range.
Invert: Select if you want to trigger on speeds above and below the set speed limit.
Alarm settings: Define the criteria for the alarm.
Minimum trigger duration: Set the minimum duration for the triggered alarm.
Overlays
: Click to add an overlay. Select the type of overlay from the dropdown list:
Text: Select to show a text that is integrated in the live view image and visible in all views, recordings and snapshots. You can enter your own text, and you can also include pre-configured modifiers to automatically show, for example, time, date, and frame rate.
: Click to add the date modifier %F to show yyyy-mm-dd.
: Click to add the time modifier %X to show hh:mm:ss (24-hour clock).
Modifiers: Click to select any of the modifiers shown in the list to add them to the text box. For example, %a shows the day of the week.
Size: Select the desired font size.
Appearance: Select the text color and background color, for example, white text on a black background (default).
: Select the position of the overlay in the image.
Image: Select to show a static image superimposed over the video stream. You can use .bmp, .png, .jpeg, or .svg files.
To upload an image, click Images. Before you upload an image, you can choose to:
Scale with resolution: Select to automatically scale the overlay image to fit the video resolution.
Use transparency: Select and enter the RGB hexadecimal value for that color. Use the format RRGGBB. Examples of hexadecimal values: FFFFFF for white, 000000 for black, FF0000 for red, 6633FF for blue, and 669900 for green. Only for .bmp images.
Scene annotation: Select to show a text overlay in the video stream that stays in the same position, even when the camera pans or tilts in another direction. You can choose to only show the overlay within certain zoom levels.
: Click to add the date modifier %F to show yyyy-mm-dd.
: Click to add the time modifier %X to show hh:mm:ss (24-hour clock).
Modifiers: Click to select any of the modifiers shown in the list to add them to the text box. For example, %a shows the day of the week.
Size: Select the desired font size.
Appearance: Select the text color and background color, for example, white text on a black background (default).
: Select the position of the overlay in the image. The overlay is saved and remains in the pan and tilt coordinates of this position.
Annotation between zoom levels (%): Set the zoom levels which the overlay will be shown within.
Annotation symbol: Select a symbol that appears instead of the overlay when the camera is not within the set zoom levels.
Streaming indicator: Select to show an animation superimposed over the video stream. The animation indicates that the video stream is live, even if the scene doesn’t contain any motion.
Appearance: Select the animation color and background color, for example, red animation on a transparent background (default).
Size: Select the desired font size.
: Select the position of the overlay in the image.
Widget: Linegraph: Show a graph chart that displays how a measured value changes over time.
Title: Enter a title for the widget.
Overlay modifier: Select an overlay modifier as data source. If you have created MQTT overlays, they will be located at the end of the list.
: Select the position of the overlay in the image.
Size: Select the size of the overlay.
Visible on all channels: Turn off to show only on your currently selected channel. Turn on to show on all active channels.
Update interval: Choose the time between data updates.
Transparency: Set the transparency of the entire overlay.
Background transparency: Set the transparency only of the background of the overlay.
Points: Turn on to add a point to the graph line when data is updated.
X axis
Label: Enter the text label for the x axis.
Time window: Enter how long time the data is visualized.
Time unit: Enter a time unit for the x axis.
Y axis
Label: Enter the text label for the y axis.
Dynamic scale: Turn on for the scale to automatically adapt to the data values. Turn off to manually enter values for a fixed scale.
Min alarm threshold and Max alarm threshold: These values will add horizontal reference lines to the graph, making it easier to see when the data value becomes too high or too low.
Widget: Meter: Show a bar chart that displays the most recently measured data value.
Title: Enter a title for the widget.
Overlay modifier: Select an overlay modifier as data source. If you have created MQTT overlays, they will be located at the end of the list.
: Select the position of the overlay in the image.
Size: Select the size of the overlay.
Visible on all channels: Turn off to show only on your currently selected channel. Turn on to show on all active channels.
Update interval: Choose the time between data updates.
Transparency: Set the transparency of the entire overlay.
Background transparency: Set the transparency only of the background of the overlay.
Points: Turn on to add a point to the graph line when data is updated.
Y axis
Label: Enter the text label for the y axis.
Dynamic scale: Turn on for the scale to automatically adapt to the data values. Turn off to manually enter values for a fixed scale.
Min alarm threshold and Max alarm threshold: These values will add horizontal reference lines to the bar chart, making it easier to see when the data value becomes too high or too low.
Dynamic LED strip
Dynamic LED strip patterns
Use this page to test the patterns of the dynamic LED strip.
Pattern: Select the pattern you want to test.
Duration: Specify the duration of the test.
Test: Click to start the pattern you want to test.
Stop: Click to stop the test. If you leave the page when a pattern plays, it will stop automatically.
Pair the radar with a PTZ camera to use radar autotracking. To establish the connection, go to System > Edge-to-edge.
Configure initial settings:
Camera mounting height: The distance from the ground to the height of the mounted PTZ camera.
Pan alignment: Pan the PTZ camera so that it points in the same direction as the radar. Click on the IP address of the PTZ camera to access it.
Save pan offset: Click to save the pan alignment.
Ground incline offset: Use the ground incline offset to fine tune the camera’s tilt. If the ground is sloped, or if the camera is not mounted horizontally, the camera may aim too high or too low when tracking an object.
Done: Click to save your settings and continue with the configuration.
Configure PTZ autotracking:
Track: Select if you want to track humans, vehicles and/or unknown objects.
Tracking: Turn on to start tracking objects with the PTZ camera. The tracking automatically zooms in on an object, or a group of objects, to keep them in the view of the camera.
Object switching: If the radar detects multiple objects that won't fit in the PTZ camera's view, the PTZ camera tracks the object that the radar gives the highest priority, and ignores the others.
Object hold time: Determines for how many seconds the PTZ camera should track each object.
Return to home: Turn on to make the PTZ camera return to its home position when the radar no longer tracks any objects.
Return to home timeout: Determines how long the PTZ camera should stay at the tracked objects last known position before returning to home.
Zoom: Use the slider to fine tune the zoom of the PTZ camera.
Reconfigure installation: Click to clear all settings and go back to the initial configuration.
Recordings
Ongoing recordings: Show all ongoing recordings on the device.
Start a recording on the device.
Choose which storage device to save to.
Stop a recording on the device.
Triggered recordings will end when manually stopped or when the device is shut down.
Continuous recordings will continue until manually stopped. Even if the device is shut down, the recording will continue when the device starts up again.
Play the recording.
Stop playing the recording.
Show or hide information and options about the recording.
Set export range: If you only want to export part of the recording, enter a time span. Note that if you work in a different time zone than the location of the device, the time span is based on the device’s time zone.
Encrypt: Select to set a password for exported recordings. It will not be possible to open the exported file without the password.
Click to delete a recording.
Export: Export the whole or a part of the recording.
Click to filter the recordings.
From: Show recordings done after a certain point in time.
To: Show recordings up until a certain point in time.
Source: Show recordings based on source. The source refers to the sensor.
Event: Show recordings based on events.
Storage: Show recordings based on storage type.
Apps
Add app: Install a new app.
Find more apps: Find more apps to install. You will be taken to an overview page of Axis apps.
Allow unsigned apps: Turn on to allow installation of unsigned apps.
Allow root-privileged apps: Turn on to allow apps with root privileges full access to the device.
View the security updates in AXIS OS and ACAP apps.
Note
The device’s performance might be affected if you run several apps at the same time.
Use the switch next to the app name to start or stop the app.
Open: Access the app’s settings. The available settings depend on the application. Some applications don’t have any settings.
The context menu can contain one or more of the following options:
Open-source license: View information about open-source licenses used in the app.
App log: View a log of the app events. The log is helpful when you contact support.
Activate license with a key: If the app requires a license, you need to activate it. Use this option if your device doesn’t have internet access.
If you don’t have a license key, go to axis.com/products/analytics. You need a license code and the Axis product serial number to generate a license key.
Activate license automatically: If the app requires a license, you need to activate it. Use this option if your device has internet access. You need a license code to activate the license.
Deactivate the license: Deactivate the license to replace it with another license, for example, when you change from a trial license to a full license. If you deactivate the license, you also remove it from the device.
Settings: Configure the parameters.
Delete: Delete the app permanently from the device. If you don’t deactivate the license first, it remains active.
System
Time and location
Date and time
The time format depends on the web browser’s language settings.
Note
We recommend you synchronize the device’s date and time with an NTP server.
Synchronization: Select an option for the device’s date and time synchronization.
Automatic date and time (manual NTS KE servers): Synchronize with the secure NTP key establishment servers connected to the DHCP server.
Manual NTS KE servers: Enter the IP address of one or two NTP servers. When you use two NTP servers, the device synchronizes and adapts its time based on input from both.
Automatic date and time (NTP servers using DHCP): Synchronize with the NTP servers connected to the DHCP server.
Fallback NTP servers: Enter the IP address of one or two fallback servers.
Automatic date and time (manual NTP servers): Synchronize with NTP servers of your choice.
Manual NTP servers: Enter the IP address of one or two NTP servers. When you use two NTP servers, the device synchronizes and adapts its time based on input from both.
Custom date and time: Manually set the date and time. Click Get from system to fetch the date and time settings once from your computer or mobile device.
Time zone: Select which time zone to use. Time will automatically adjust to daylight saving time and standard time.
DHCP: Adopts the time zone of the DHCP server. The device must connected to a DHCP server before you can select this option.
Manual: Select a time zone from the drop-down list.
Note
The system uses the date and time settings in all recordings, logs, and system settings.
Device location
Enter where the device is located. Your video management system can use this information to place the device on a map.
Latitude: Positive values are north of the equator.
Longitude: Positive values are east of the prime meridian.
Heading: Enter the compass direction that the device is facing. 0 is due north.
Label: Enter a descriptive name for the device.
Save: Click to save your device location.
Regional settings
Sets the system of measurement to use in all system settings.
Metric (m, km/h): Select for distance measurement to be in meters and speed measurement to be in kilometers per hour.
U.S. customary (ft, mph): Select for distance measurement to be in feet and speed measurement to be in miles per hour.
Network
IPv4
Assign IPv4 automatically: Select to let the network router assign an IP address to the device automatically. We recommend automatic IP (DHCP) for most networks.
IP address: Enter a unique IP address for the device. Static IP addresses can be assigned at random within isolated networks, provided that each address is unique. To avoid conflicts, we recommend you contact your network administrator before you assign a static IP address.
Subnet mask: Enter the subnet mask to define what addresses are inside the local area network. Any address outside the local area network goes through the router.
Router: Enter the IP address of the default router (gateway) used to connect devices that are attached to different networks and network segments.
Fallback to static IP address if DHCP isn’t available: Select if you want to add a static IP address to use as fallback if DHCP is unavailable and can’t assign an IP address automatically.
Note
If DHCP isn’t available and the device uses a static address fallback, the static address is configured with a limited scope.
IPv6
Assign IPv6 automatically: Select to turn on IPv6 and to let the network router assign an IP address to the device automatically.
Hostname
Assign hostname automatically: Select to let the network router assign a hostname to the device automatically.
Hostname: Enter the hostname manually to use as an alternative way of accessing the device. The server report and system log use the hostname. Allowed characters are A–Z, a–z, 0–9 and -.
DNS servers
Assign DNS automatically: Select to let the DHCP server assign search domains and DNS server addresses to the device automatically. We recommend automatic DNS (DHCP) for most networks.
Search domains: When you use a hostname that is not fully qualified, click Add search domain and enter a domain in which to search for the hostname the device uses.
DNS servers: Click Add DNS server and enter the IP address of the DNS server. This provides the translation of hostnames to IP addresses on your network.
HTTP and HTTPS
HTTPS is a protocol that provides encryption for page requests from users and for the pages returned by the web server. The encrypted exchange of information is governed by the use of an HTTPS certificate, which guarantees the authenticity of the server.
To use HTTPS on the device, you must install an HTTPS certificate. Go to System > Security to create and install certificates.
Allow access through: Select if a user is allowed to connect to the device through the HTTP, HTTPS, or both HTTP and HTTPS protocols.
Note
If you view encrypted web pages through HTTPS, you might experience a drop in performance, especially when you request a page for the first time.
HTTP port: Enter the HTTP port to use. The device allows port 80 or any port in the range 1024-65535. If you are logged in as an administrator, you can also enter any port in the range 1-1023. If you use a port in this range, you get a warning.
HTTPS port: Enter the HTTPS port to use. The device allows port 443 or any port in the range 1024-65535. If you are logged in as an administrator, you can also enter any port in the range 1-1023. If you use a port in this range, you get a warning.
Certificate: Select a certificate to enable HTTPS for the device.
Network discovery protocols
Bonjour®: Turn on to allow automatic discovery on the network.
Bonjour name: Enter a friendly name to be visible on the network. The default name is the device name and MAC address.
UPnP®: Turn on to allow automatic discovery on the network.
UPnP name: Enter a friendly name to be visible on the network. The default name is the device name and MAC address.
WS-Discovery: Turn on to allow automatic discovery on the network.
One-click cloud connection
One-click cloud connection (O3C) together with an O3C service provides easy and secure internet access to live and recorded video from any location. For more information, see axis.com/end-to-end-solutions/hosted-services.
Allow O3C:
One-click: This is the default setting. Press and hold the control button on the device to connect to an O3C service over the internet. You need to register the device with the O3C service within 24 hours after you press the control button. Otherwise, the device disconnects from the O3C service. Once you register the device, Always is enabled and the device stays connected to the O3C service.
Always: The device constantly attempts to connect to an O3C service over the internet. Once you register the device, it stays connected to the O3C service. Use this option if the control button on the device is out of reach.
No: Disables the O3C service.
Proxy settings: If needed, enter the proxy settings to connect to the proxy server.
Host: Enter the proxy server’s address.
Port: Enter the port number used for access.
Login and Password: If needed, enter username and password for the proxy server.
Authentication method:
Basic: This method is the most compatible authentication scheme for HTTP. It’s less secure than the Digest method because it sends the username and password unencrypted to the server.
Digest: This method is more secure because it always transfers the password encrypted across the network.
Auto: This option lets the device select the authentication method depending on the supported methods. It prioritizes the Digest method over the Basic method.
Owner authentication key (OAK): Click Get key to fetch the owner authentication key. This is only possible if the device is connected to the internet without a firewall or proxy.
SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices.
SNMP: Select the version of SNMP to use.
v1 and v2c:
Read community: Enter the community name that has read-only access to all supported SNMP objects. The default value is public.
Write community: Enter the community name that has read or write access to all supported SNMP objects (except read-only objects). The default value is write.
Activate traps: Turn on to activate trap reporting. The device uses traps to send messages for important events or status changes to a management system. In the web interface, you can set up traps for SNMP v1 and v2c. Traps are automatically turned off if you change to SNMP v3 or turn off SNMP. If you use SNMP v3, you can set up traps through the SNMP v3 management application.
Trap address: Enter the IP address or host name of the management server.
Trap community: Enter the community to use when the device sends a trap message to the management system.
Traps:
Cold start: Sends a trap message when the device starts.
Warm start: Sends a trap message when you change an SNMP setting.
Link up: Sends a trap message when a link changes from down to up.
Authentication failed: Sends a trap message when an authentication attempt fails.
Note
All Axis Video MIB traps are enabled when you turn on SNMP v1 and v2c traps. For more information, see AXIS OS Portal > SNMP.
v3: SNMP v3 is a more secure version, which provides encryption and secure passwords. To use SNMP v3, we recommend you to activate HTTPS, as the password is then sent through HTTPS. This also prevents unauthorized parties’ access to unencrypted SNMP v1 and v2c traps. If you use SNMP v3, you can set up traps through the SNMP v3 management application.
Password for the account “initial”: Enter the SNMP password for the account named “initial”. Although the password can be sent without activating HTTPS, we don’t recommend it. The SNMP v3 password can only be set once, and preferably only when HTTPS is enabled. Once the password is set, the password field is no longer displayed. To set the password again, you must reset the device to factory default settings.
Security
Certificates
Certificates are used to authenticate devices on a network. The device supports two types of certificates:
Client/server certificates
A client/server certificate validates the device’s identity, and can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited protection and can be used before a CA-issued certificate has been obtained.
CA certificates
You can use a CA certificate to authenticate a peer certificate, for example to validate the identity of an authentication server when the device connects to a network protected by IEEE 802.1X. The device has several pre-installed CA certificates.
These formats are supported:
Certificate formats: .PEM, .CER, and .PFX
Private key formats: PKCS#1 and PKCS#12
Important
If you reset the device to factory default, all certificates are deleted. Any pre-installed CA certificates are reinstalled.
Add certificate : Click to add a certificate.
More: Show more fields to fill in or select.
Secure keystore: Select to use Secure element or Trusted Platform Module 2.0 to securely store the private key. For more information on which secure keystore to select, go to help.axis.com/en-us/axis-os#cryptographic-support.
Key type: Select the default or a different encryption algorithm from the drop-down list to protect the certificate.
The context menu contains:
Certificate information: View an installed certificate’s properties.
Delete certificate: Delete the certificate.
Create certificate signing request: Create a certificate signing request to send to a registration authority to apply for a digital identity certificate.
Secure keystore:
Secure element (CC EAL6+): Select to use secure element for secure keystore.
Trusted Platform Module 2.0 (CC EAL4+, FIPS 140-2 Level 2): Select to use TPM 2.0 for secure keystore.
IEEE 802.1x and IEEE 802.1AE MACsec
IEEE 802.1x is an IEEE standard for port-based network admission control providing secure authentication of wired and wireless network devices. IEEE 802.1x is based on EAP (Extensible Authentication Protocol).
To access a network protected by IEEE 802.1x, network devices must authenticate themselves. The authentication is performed by an authentication server, typically a RADIUS server (for example, FreeRADIUS and Microsoft Internet Authentication Server).
Certificates
When configured without a CA certificate, server certificate validation is disabled and the device tries to authenticate itself regardless of what network it is connected to.
When using a certificate, in Axis' implementation, the device and the authentication server authenticate themselves with digital certificates using EAP-TLS (Extensible Authentication Protocol - Transport Layer Security).
To allow the device to access a network protected through certificates, you must install a signed client certificate on the device.
Authentication method: Select an EAP type used for authentication. The default option is EAP-TLS. EAP-PEAP/MSCHAPv2 is a more secure option.
Client certificate: Select a client certificate to use IEEE 802.1x. The authentication server uses the certificate to validate the client’s identity.
CA certificate: Select CA certificates to validate the authentication server’s identity. When no certificate is selected, the device tries to authenticate itself regardless of what network it is connected to.
EAP identity: Enter the user identity associated with the client certificate.
EAPOL version: Select the EAPOL version that is used in the network switch.
Use IEEE 802.1x: Select to use the IEEE 802.1x protocol.
IEEE 802.1AE MACsec
IEEE 802.1AE MACsec is an IEEE standard for media access control (MAC) security that defines connectionless data confidentiality and integrity for media access independent protocols.
The settings are only available if you use EAP-TLS as the authentication method:
Mode
Dynamic CAK / EAP-TLS: The default option. After a secured connection, the device checks for MACsec on the network.
Static CAK / pre-shared key (PSK): Select to set the key name and value to connect to the network.
The settings are only available if you use EAP-PEAP/MSCHAPv2 as the authentication method:
Password: Enter the password for your user identity.
Peap version: Select the Peap version that is used in the network switch.
Label: Select 1 to use client EAP encryption; select 2 to use client PEAP encryption. Select the Label that the network switch uses when using Peap version 1.
Prevent brute-force attacks
Blocking: Turn on to block brute-force attacks. A brute-force attack uses trial-and-error to guess login info or encryption keys.
Blocking period: Enter the number of seconds to block a brute-force attack.
Blocking conditions: Enter the number of authentication failures allowed per second before the block starts. You can set the number of failures allowed both on page level and device level.
Firewall
Activate: Turn on the firewall.
Default Policy: Select the default state for the firewall.
Allow: Allows all connections to the device. This option is set by default.
Deny: Denies all connections to the device.
To make exceptions to the default policy, you can create rules that allows or denies connections to the device from specific addresses, protocols, and ports.
Address: Enter an address in IPv4/IPv6 or CIDR format that you want to allow or deny access to.
Protocol: Select a protocol that you want to allow or deny access to.
Port: Enter a port number that you want to allow or deny access to. You can add a port number between 1 and 65535.
Policy: Select the policy of the rule.
: Click to create another rule.
Add rules: Click to add the rules that you have defined.
Time in seconds: Set a time limit for testing the rules. The default time limit is set to 300 seconds. To activate the rules straight away, set the time to 0 seconds.
Confirm rules: Confirm the rules and their time limit. If you have set a time limit of more than 1 second, the rules will be active during this time. If you have set the time to 0, the rules will be active straight away.
Pending rules: An overview of the latest tested rules that you are yet to confirm.
Note
The rules that have a time limit appears both under Pending rules and Active rules until the set time has passed, or until you confirm them. If you don't confirm them, they appear only under Pending rules, and the firewall falls back to the previously defined settings. If you confirm them, they will replace the current active rules.
Confirm rules: Click to activate the pending rules.
Active rules: An overview of the rules you are currently running on the device.
: Click to delete an active rule.
: Click to delete all rules, both pending and active.
Custom signed firmware certificate
To install test firmware or other custom firmware from Axis on the device, you need a custom signed firmware certificate. The certificate verifies that the firmware is approved by both the device owner and Axis. The firmware can only run on a specific device which is identified by its unique serial number and chip ID. Only Axis can create custom signed firmware certificates, since Axis holds the key to sign them.
Install: Click to install the certificate. You need to install the certificate before you install the firmware.
The context menu contains:
Delete certificate: Delete the certificate.
Accounts
Accounts
Add account: Click to add a new account. You can add up to 100 accounts.
Account: Enter a unique account name.
New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.
Repeat password: Enter the same password again.
Privileges:
Administrator: Has full access to all settings. Administrators can also add, update, and remove other accounts.
Operator: Has access to all settings except:
All System settings.
Adding apps.
Viewer: Doesn’t have access to change any settings.
The context menu contains:
Update account: Edit the account properties.
Delete account: Delete the account. You can’t delete the root account.
Anonymous access
Allow anonymous viewing: Turn on to allow anyone access the device as a viewer without logging in with an account.
Allow anonymous PTZ operating: Turn on to allow anonymous users to pan, tilt, and zoom the image.
SSH accounts
Add SSH account: Click to add a new SSH account.
Restrict root access: Turn on to restrict functionality that requires root access.
Enable SSH: Turn on to use SSH service.
Account: Enter a unique account name.
New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.
Repeat password: Enter the same password again.
Comment: Enter a comment (optional).
The context menu contains:
Update SSH account: Edit the account properties.
Delete SSH account: Delete the account. You can’t delete the root account.
OpenID Configuration
Important
Enter the right values to ensure you can log in to the device again.
Client ID: Enter the OpenID username.
Outgoing Proxy: Enter the proxy address for the OpenID connection to use a proxy server.
Admin claim: Enter a value for the admin role.
Provider URL: Enter the web link for the API endpoint authentication. Format should be https://[insert URL]/.well-known/openid-configuration
Operator claim: Enter a value for the operator role.
Require claim: Enter the data that should be in the token.
Viewer claim: Enter the value for the viewer role.
Remote user: Enter a value to identify remote users. This will help to display the current user in the device’s web interface.
Scopes: Optional scopes that could be part of the token.
Client secret: Enter the OpenID password
Save: Click to save the OpenID values.
Enable OpenID: Turn on to close current connection and allow device authentication from the provider URL.
Events
Rules
A rule defines the conditions that triggers the product to perform an action. The list shows all the currently configured rules in the product.
Note
You can create up to 256 action rules.
Add a rule: Create a rule.
Name: Enter a name for the rule.
Wait between actions: Enter the minimum time (hh:mm:ss) that must pass between rule activations. It is useful if the rule is activated by, for example, day-night mode conditions, to avoid that small light changes during sunrise and sunset activate the rule repeatedly.
Condition: Select a condition from the list. A condition must be met for the device to perform an action. If multiple conditions are defined, all of them must be met to trigger the action. For information about specific conditions, see Get started with rules for events.
Use this condition as a trigger: Select to make this first condition function only as a starting trigger. It means that once the rule is activated, it remains active for as long as all the other conditions are met, no matter the state of the first condition. If you don’t select this option, the rule will simply be active whenever all the conditions are met.
Invert this condition: Select if you want the condition to be the opposite of your selection.
Add a condition: Click to add an additional condition.
Action: Select an action from the list and enter its required information. For information about specific actions, see Get started with rules for events.
Recipients
You can set up your device to notify recipients about events or send files. The list shows all the recipients currently configured in the product, along with information about their configuration.
Note
You can create up to 20 recipients.
Add a recipient: Click to add a recipient.
Name: Enter a name for the recipient.
Type: Select from the list:
FTP
Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is specified under System > Network > IPv4 and IPv6.
Port: Enter the port number used by the FTP server. The default is 21.
Folder: Enter the path to the directory where you want to store files. If this directory doesn’t already exist on the FTP server, you will get an error message when uploading files.
Username: Enter the username for the login.
Password: Enter the password for the login.
Use temporary file name: Select to upload files with temporary, automatically generated filenames. The files get renamed to the desired names when the upload completes. If the upload is aborted/interrupted, you don’t get any corrupt files. However, you probably still get the temporary files. This way you know that all files that have the desired name are correct.
Use passive FTP: Under normal circumstances, the product simply requests the target FTP server to open the data connection. The device actively initiates both the FTP control and data connections to the target server. This is normally needed if there is a firewall between the device and the target FTP server.
HTTP
URL: Enter the network address to the HTTP server and the script that will handle the request. For example, http://192.168.254.10/cgi-bin/notify.cgi.
Username: Enter the username for the login.
Password: Enter the password for the login.
Proxy: Turn on and enter the required information if a proxy server must be passed to connect to the HTTP server.
HTTPS
URL: Enter the network address to the HTTPS server and the script that will handle the request. For example, https://192.168.254.10/cgi-bin/notify.cgi.
Validate server certificate: Select to validate the certificate that was created by HTTPS server.
Username: Enter the username for the login.
Password: Enter the password for the login.
Proxy: Turn on and enter the required information if a proxy server must be passed to connect to the HTTPS server.
Network storage
You can add network storage such as NAS (network-attached storage) and use it as a recipient to store files. The files are stored in the Matroska (MKV) file format.
Host: Enter the IP address or hostname for the network storage.
Share: Enter the name of the share on the host.
Folder: Enter the path to the directory where you want to store files.
Username: Enter the username for the login.
Password: Enter the password for the login.
SFTP
Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is specified under System > Network > IPv4 and IPv6.
Port: Enter the port number used by the SFTP server. The default is 22.
Folder: Enter the path to the directory where you want to store files. If this directory doesn’t already exist on the SFTP server, you will get an error message when uploading files.
Username: Enter the username for the login.
Password: Enter the password for the login.
SSH host public key type (MD5): Enter the fingerprint of the remote host’s public key (a 32-digit hexadecimal string). The SFTP client supports SFTP servers using SSH-2 with RSA, DSA, ECDSA, and ED25519 host key types. RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.
SSH host public key type (SHA256): Enter the fingerprint of the remote host’s public key (a 43-digit Base64 encoded string). The SFTP client supports SFTP servers using SSH-2 with RSA, DSA, ECDSA, and ED25519 host key types. RSA is the preferred method during negotiation, followed by ECDSA, ED25519, and DSA. Make sure to enter the right MD5 host key that is used by your SFTP server. While the Axis device supports both MD5 and SHA-256 hash keys, we recommend using SHA-256 due to stronger security over MD5. For more information on how to configure an SFTP server with an Axis device, go to the AXIS OS Portal.
Use temporary file name: Select to upload files with temporary, automatically generated filenames. The files get renamed to the desired names when the upload completes. If the upload is aborted or interrupted, you don’t get any corrupt files. However, you probably still get the temporary files. This way, you know that all files that have the desired name are correct.
SIP or VMS:
SIP: Select to make a SIP call.
VMS: Select to make a VMS call.
From SIP account: Select from the list.
To SIP address: Enter the SIP address.
Test: Click to test that your call settings works.
Email
Send email to: Enter the email address to send emails to. To enter multiple addresses, use commas to separate them.
Send email from: Enter the email address of the sending server.
Username: Enter the username for the mail server. Leave this field empty if the mail server does not require authentication.
Password: Enter the password for the mail server. Leave this field empty if the mail server does not require authentication.
Email server (SMTP): Enter the name of the SMTP server, for example, smtp.gmail.com, smtp.mail.yahoo.com.
Port: Enter the port number for the SMTP server, using values in the range 0-65535. The default value is 587.
Encryption: To use encryption, select either SSL or TLS.
Validate server certificate: If you use encryption, select to validate the identity of the device. The certificate can be self-signed or issued by a Certificate Authority (CA).
POP authentication: Turn on to enter the name of the POP server, for example, pop.gmail.com.
Note
Some email providers have security filters that prevent users from receiving or viewing large amount of attachments, from receiving scheduled emails and similar. Check the email provider's security policy to avoid your email account being locked or missing out on your expected emails.
TCP
Host: Enter the server's IP address or hostname. If you enter a hostname, make sure that a DNS server is specified under System > Network > IPv4 and IPv6.
Port: Enter the port number used to access the server.
Test: Click to test the setup.
The context menu contains:
View recipient: Click to view all the recipient details.
Copy recipient: Click to copy a recipient. When you copy, you can make changes to the new recipient.
Delete recipient: Click to delete the recipient permanently.
Schedules
Schedules and pulses can be used as conditions in rules. The list shows all the schedules and pulses currently configured in the product, along with information about their configuration.
Add schedule: Click to create a schedule or pulse.
Manual triggers
You can use the manual trigger to manually trigger a rule. The manual trigger can, for example, be used to validate actions during product installation and configuration.
MQTT
MQTT (Message Queuing Telemetry Transport) is a standard messaging protocol for the Internet of Things (IoT). It was designed for simplified IoT integration and is used in a wide variety of industries to connect remote devices with a small code footprint and minimal network bandwidth. The MQTT client in Axis device firmware can simplify integration of data and events produced in the device to systems which are not video management software (VMS).
Set up the device as an MQTT client. MQTT communication is based on two entities, the clients and the broker. The clients can send and receive messages. The broker is responsible for routing messages between clients.
ALPN is a TLS/SSL extension that allows for the selection of an application protocol during the handshake phase of the connection between the client and server. This is used to enable MQTT traffic over the same port that is used for other protocols, such as HTTP. In some cases, there might not be a dedicated port open for MQTT communication. A solution in such cases is to use ALPN to negotiate the use of MQTT as the application protocol on a standard port, allowed by the firewalls.
MQTT client
Connect: Turn on or off the MQTT client.
Status: Shows the current status of the MQTT client.
Broker
Host: Enter the hostname or IP address of the MQTT server.
Protocol: Select which protocol to use.
Port: Enter the port number.
1883 is the default value for MQTT over TCP
8883 is the default value for MQTT over SSL
80 is the default value for MQTT over WebSocket
443 is the default value for MQTT over WebSocket Secure
ALPN protocol: Enter the ALPN protocol name provided by your MQTT broker provider. This is only applicable with MQTT over SSL and MQTT over WebSocket Secure.
Username: Enter the username that the client will use to access the server.
Password: Enter a password for the username.
Client ID: Enter a client ID. The client identifier is sent to the server when the client connects to it.
Clean session: Controls the behavior at connection and disconnection time. When selected, the state information is discarded at connect and disconnect.
HTTP proxy: A URL with a maximum length of 255 bytes. You can leave the field empty if you don't want to use an HTTP proxy.
HTTPS proxy: A URL with a maximum length of 255 bytes. You can leave the field empty if you don't want to use an HTTPS proxy.
Keep alive interval: Enables the client to detect when the server is no longer available without having to wait for the long TCP/IP timeout.
Timeout: The time interval in seconds to allow a connect to complete. Default value: 60
Device topic prefix: Used in the default values for the topic in the connect message and LWT message on the MQTT client tab, and in the publication conditions on the MQTT publication tab.
Reconnect automatically: Specifies whether the client should reconnect automatically after a disconnect.
Connect message
Specifies if a message should be sent out when a connection is established.
Send message: Turn on to send messages.
Use default: Turn off to enter your own default message.
Topic: Enter the topic for the default message.
Payload: Enter the content for the default message.
Retain: Select to keep the state of client on this Topic
QoS: Change the QoS layer for the packet flow.
Last Will and Testament message
The Last Will Testament (LWT) lets a client provide a testament along with its credentials when connecting to the broker. If the client disconnects ungracefully at some point later (maybe because his power source died), it can let the broker deliver a message to other clients. This LWT message has the same form as an ordinary message and gets routed via the same mechanics.
Send message: Turn on to send messages.
Use default: Turn off to enter your own default message.
Topic: Enter the topic for the default message.
Payload: Enter the content for the default message.
Retain: Select to keep the state of client on this Topic
QoS: Change the QoS layer for the packet flow.
MQTT publication
Use default topic prefix: Select to use the default topic prefix, that is defined in the device topic prefix in the MQTT client tab.
Include topic name: Select to include the topic that describes the condition in the MQTT topic.
Include topic namespaces: Select to include ONVIF topic namespaces in the MQTT topic.
Include serial number: Select to include the device’s serial number in the MQTT payload.
Add condition: Click to add a condition.
Retain: Defines which MQTT messages are sent as retained.
None: Send all messages as non-retained.
Property: Send only stateful messages as retained.
All: Send both stateful and stateless messages as retained.
QoS: Select the desired level for the MQTT publication.
MQTT subscriptions
Add subscription: Click to add a new MQTT subscription.
Subscription filter: Enter the MQTT topic that you want to subscribe to.
Use device topic prefix: Add the subscription filter as prefix to the MQTT topic.
Subscription type:
Stateless: Select to convert MQTT messages into a stateless message.
Stateful: Select to convert MQTT messages into a condition. The payload is used as the state.
QoS: Select the desired level for the MQTT subscription.
MQTT overlays
Note
Connect to an MQTT broker before you add MQTT overlay modifiers.
Add overlay modifier: Click to add a new overlay modifier.
Topic filter: Add the MQTT topic that contains the data you want to show in the overlay.
Data field: Specify the key for the message payload that you want to show in the overlay, assuming the message is in JSON format.
Modifier: Use the resulting modifier when you create the overlay.
Modifiers that start with #XMP show all of the data received from the topic.
Modifiers that start with #XMD show the data specified in the data field.
Storage
Network storage
Ignore: Turn on to ignore network storage.
Add network storage: Click to add a network share where you can save recordings.
Address: Enter the IP address or host name of the host server, typically a NAS (network-attached storage). We recommend you to configure the host to use a fixed IP address (not DHCP since a dynamic IP address can change) or that you use DNS. Windows SMB/CIFS names are not supported.
Network share: Enter the name of the shared location on the host server. Several Axis devices can use the same network share since each device gets its own folder.
User: If the server requires a login, enter the username. To log in to a specific domain server, type DOMAIN\username.
Password: If the server requires a login, enter the password.
SMB version: Select the SMB storage protocol version to connect to the NAS. If you select Auto, the device tries to negotiate one of the secure versions SMB: 3.02, 3.0, or 2.1. Select 1.0 or 2.0 to connect to older NAS that don’t support higher versions. You can read more about SMB support in Axis devices here.
Add share without testing: Select to add the network share even if an error is discovered during the connection test. The error can be, for example, that you didn’t enter a password even though the server requires one.
Remove network storage: Click to unmount, unbind, and remove the connection to the network share. This removes all settings for the network share.
Unbind: Click to unbind and disconnect the network share. Bind: Click to bind and connect the network share.
Unmount: Click to unmount the network share. Mount: Click to mount the network share.
Write protect: Turn on to stop writing to the network share and protect recordings from being removed. You can’t format a write-protected network share.
Retention time: Select how long to keep recordings, to limit the amount of old recordings, or to comply with regulations regarding data storage. If the network storage becomes full, old recordings are removed before the selected time period passes.
Tools
Test connection: Test the connection to the network share.
Format: Format the network share, for example, when you need to quickly erase all data. CIFS is the available file system option.
Use tool: Click to activate the selected tool.
Onboard storage
Important
Risk of data loss and corrupted recordings. Do not remove the SD card while the device is running. Unmount the SD card before you remove it.
Unmount: Click to safely remove the SD card.
Write protect: Turn on to stop writing to the SD card and protect recordings from being removed. You can’t format a write-protected SD card.
Autoformat: Turn on to automatically format a newly inserted SD card. It formats the file system into ext4.
Ignore: Turn on to stop storing recordings on the SD card. When you ignore the SD card, the device no longer recognizes that the card exists. The setting is only available for administrators.
Retention time: Select how long to keep recordings, to limit the amount of old recordings, or to comply with regulations regarding data storage. If the SD card becomes full, old recordings are removed before the selected time period has passed.
Tools
Check: Check for errors on the SD card. This only works for the ext4 file system.
Repair: Repair errors in the ext4 file system. To repair an SD card with the VFAT file system, eject the SD card, insert it in a computer, and perform a disk repair.
Format: Format the SD card, for example, when you need to change the file system or quickly erase all data. VFAT and ext4 are the two available file system options. The recommended format is ext4, due to its resilience against data loss if the card is ejected or if there is an abrupt power loss. However, you need a third-party ext4 driver or application to access the file system from Windows®.
Encrypt: Use this tool to format the SD card and enable encryption. Encrypt deletes all data stored on the SD card. After using Encrypt, the data that’s stored on the SD card is protected using encryption.
Decrypt: Use this tool to format the SD card without encryption. Decrypt deletes all data stored on the SD card. After using Decrypt, the data that’s stored on the SD card is not protected using encryption.
Change password: Change the password required to encrypt the SD card.
Use tool: Click to activate the selected tool.
Wear trigger: Set a value for the SD card wear level at which you want to trigger an action. The wear level ranges from 0–200%. A new SD card that has never been used has a wear level of 0%. A wear level of 100% indicates that the SD card is close to its expected lifetime. When the wear-level reaches 200%, there is a high risk of the SD card malfunctioning. We recommend setting the wear trigger between 80–90%. This gives you time to download any recordings as well as replace the SD card in time before it potentially wears out. The wear trigger allows you to set up an event and get a notification when the wear level reaches your set value.
Stream profiles
A stream profile is a group of settings that affect the video stream. You can use stream profiles in different situations, for example, when you create events and use rules to record.
Add stream profile: Click to create a new stream profile.
Preview: A preview of the video stream with the stream profile settings you select. The preview updates when you change the settings on the page. If your device has different view areas, you can change the view area in the drop-down in the bottom left corner of the image.
Name: Add a name for your profile.
Description: Add a description of your profile.
Video codec: Select the video codec that should apply for the profile.
Resolution: See for a description of this setting.
Frame rate: See for a description of this setting.
Compression: See for a description of this setting.
Zipstream: See for a description of this setting.
Optimize for storage: See for a description of this setting.
Dynamic FPS: See for a description of this setting.
Dynamic GOP: See for a description of this setting.
Mirror: See for a description of this setting.
GOP length: See for a description of this setting.
Bitrate control: See for a description of this setting.
Include overlays: Select what type of overlays to include. See Overlays for information about how to add overlays.
Include audio: See for a description of this setting.
ONVIF
ONVIF accounts
ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end-users, integrators, consultants, and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperability between different vendor products, increased flexibility, reduced cost and future-proof systems.
When you create an ONVIF account, you automatically enable ONVIF communication. Use the account name and password for all ONVIF communication with the device. For more information see the Axis Developer Community at axis.com.
Add accounts: Click to add a new ONVIF account.
Account: Enter a unique account name.
New password: Enter a password for the account. Passwords must be 1 to 64 characters long. Only ASCII printable characters (code 32 to 126) are allowed in the password, for example, letters, numbers, punctuation, and some symbols.
Repeat password: Enter the same password again.
Role:
Administrator: Has full access to all settings. Administrators can also add, update, and remove other accounts.
Operator: Has access to all settings except:
All System settings.
Adding apps.
Media account: Allows access to the video stream only.
The context menu contains:
Update account: Edit the account properties.
Delete account: Delete the account. You can’t delete the root account.
ONVIF media profiles
An ONVIF media profile consists of a set of configurations that you can use to change media stream settings. You can create new profiles with your own set of configurations or use preconfigured profiles for a quick setup.
Add media profile: Click to add a new ONVIF media profile.
Profile name: Add a name for the media profile.
Video source: Select the video source for your configuration.
Select configuration: Select a user-defined configuration from the list. The configurations in the drop-down list correspond to the device's video channels, including multiviews, view areas and virtual channels.
Video encoder: Select the video encoding format for your configuration.
Select configuration: Select a user-defined configuration from the list and adjust the encoding settings. The configurations in the drop-down list act as identifiers/names of the video encoder configuration. Select user 0 to 15 to apply your own settings, or select one of the default users if you want to use predefined settings for a specific encoding format.
Note
Enable audio in the device to get the option to select an audio source and audio encoder configuration.
Audio source: Select the audio input source for your configuration.
Select configuration: Select a user-defined configuration from the list and adjust the audio settings. The configurations in the drop-down list correspond to the device's audio inputs. If the device has one audio input, it's user0. If the device has several audio inputs, there will be additional users in the list.
Audio encoder: Select the audio encoding format for your configuration.
Select configuration: Select a user-defined configuration from the list and adjust the audio encoding settings. The configurations in the drop-down list act as identifiers/names of the audio encoder configuration.
Audio decoder: Select the audio decoding format for your configuration.
Select configuration: Select a user-defined configuration from the list and adjust the settings. The configurations in the drop-down list act as identifiers/names of the configuration.
Audio output: Select the audio output format for your configuration.
Select configuration: Select a user-defined configuration from the list and adjust the settings. The configurations in the drop-down list act as identifiers/names of the configuration.
Metadata: Select the metadata to include in your configuration.
Select configuration: Select a user-defined configuration from the list and adjust the metadata settings. The configurations in the drop-down list act as identifiers/names of the metadata configuration.
PTZ: Select the PTZ settings for your configuration.
Select configuration: Select a user-defined configuration from the list and adjust the PTZ settings. The configurations in the drop-down list correspond to the device's video channels with PTZ support.
Create: Click to save your settings and create the profile.
Cancel: Click to cancel the configuration and clear all settings.
profile_x: Click on the profile name to open and edit the preconfigured profile.
Detectors
Shock detection
Shock detector: Turn on to generate an alarm if the device is hit by an object or if it is tampered with.
Sensitivity level: Move the slider to adjust the sensitivity level at which the device should generate an alarm. A low value means that the device only generates an alarm if the hit is powerful. A high value means that the device generates an alarm even with mild tampering.
Accessories
I/O ports
Use digital input to connect external devices that can toggle between an open and closed circuit, for example, PIR sensors, door or window contacts, and glass break detectors.
Use digital output to connect external devices such as relays and LEDs. You can activate connected devices through the VAPIX® Application Programming Interface or the web interface.
Port
Name: Edit the text to rename the port.
Direction: indicates that the port is an input port. indicates that it’s an output port. If the port is configurable, you can click the icons to change between input and output.
Normal state: Click for open circuit, and for closed circuit.
Current state: Shows the current state of the port. The input or output is activated when the current state is different from the normal state. An input on the device has an open circuit when it’s disconnected or when there is a voltage above 1 V DC.
Note
During restart, the output circuit is open. When the restart is complete, the circuit goes back to the normal position. If you change any settings on this page, the output circuits go back to their normal positions regardless of any active triggers.
Supervised: Turn on to make it possible to detect and trigger actions if someone tampers with the connection to digital I/O devices. In addition to detecting if an input is open or closed, you can also detect if someone has tampered with it (that is, cut or shorted). To supervise the connection requires additional hardware (end-of-line resistors) in the external I/O loop.
Edge-to-edge
Audio pairing allows you to use a compatible Axis network speaker as if it’s part of the main device. Once paired, the network speaker acts as an audio out device where you can play audio clips and transmit sound.
Important
For this feature to work with a video management software (VMS), you must first pair the device with the speaker, then add the device to your VMS.
Set a 'Wait between actions (hh:mm:ss)' limit in the event rule when you use a network paired audio device in an event rule with 'Audio detection' as condition and 'Play audio clip' as action. This will help you avoid a looping detection if the capturing microphone picks up audio from the speaker.
Audio pairing
Address: Enter the host name or IP address of the network speaker.
Username: Enter username.
Password: Enter password for the user.
Speaker pairing: Select to pair a network speaker.
Clear fields: Click to clear all fields.
Connect: Click to establish connection to the speaker.
PTZ pairing allows you to pair a radar with a PTZ camera to use autotracking. Radar PTZ autotracking makes the PTZ camera track objects based on information from the radar about the objects’ positions.
PTZ pairing
Address: Enter host name or IP address of the PTZ camera.
Username: Enter the username of the PTZ camera.
Password: Enter the password for the PTZ camera.
Clear fields: Click to clear all fields.
Connect: Click to establish connection to the PTZ camera.
Configure radar autotracking: Click to open and configure autotracking. You can also go to Radar > Radar PTZ autotracking to configure.
Logs
Reports and logs
Reports
View the device server report: View information about the product status in a pop-up window. The Access Log is automatically included in the Server Report.
Download the device server report: It creates a .zip file that contains a complete server report text file in UTF–8 format, as well as a snapshot of the current live view image. Always include the server report .zip file when you contact support.
Download the crash report: Download an archive with detailed information about the server's status. The crash report contains information that is in the server report as well as detailed debug information. This report might contain sensitive information such as network traces. It can take several minutes to generate the report.
Logs
View the system log: Click to show information about system events such as device startup, warnings, and critical messages.
View the access log: Click to show all failed attempts to access the device, for example, when a wrong login password is used.
Network trace
Important
A network trace file might contain sensitive information, for example certificates or passwords.
A network trace file can help you troubleshoot problems by recording activity on the network.
Trace time: Select the duration of the trace in seconds or minutes, and click Download.
Remote system log
Syslog is a standard for message logging. It allows separation of the software that generates messages, the system that stores them, and the software that reports and analyzes them. Each message is labeled with a facility code, which indicates the software type generating the message, and assigned a severity level.
Server: Click to add a new server.
Host: Enter the hostname or IP address of the server.
Format: Select which syslog message format to use.
Axis
RFC 3164
RFC 5424
Protocol: Select the protocol to use:
UDP (Default port is 514)
TCP (Default port is 601)
TLS (Default port is 6514)
Port: Edit the port number to use a different port.
Severity: Select which messages to send when triggered.
CA certificate set: See the current settings or add a certificate.
Plain config
Plain config is for advanced users with experience of Axis device configuration. Most parameters can be set and edited from this page.
Maintenance
Restart: Restart the device. This does not affect any of the current settings. Running applications restart automatically.
Restore: Return most settings to the factory default values. Afterwards you must reconfigure the device and apps, reinstall any apps that didn’t come preinstalled, and recreate any events and presets.
Important
The only settings saved after restore are:
Boot protocol (DHCP or static)
Static IP address
Default router
Subnet mask
802.1X settings
O3C settings
DNS server IP address
Factory default: Return all settings to the factory default values. Afterwards you must reset the IP address to make the device accessible.
Note
All Axis device firmware is digitally signed to ensure that you only install verified firmware on your device. This further increases the overall minimum cybersecurity level of Axis devices. For more information, see the white paper “Signed firmware, secure boot, and security of private keys” at axis.com.
Firmware upgrade: Upgrade to a new firmware version. New firmware releases can contain improved functionality, bug fixes, and completely new features. We recommend you to always use the latest release. To download the latest release, go to axis.com/support.
When you upgrade, you can choose between three options:
Standard upgrade: Upgrade to the new firmware version.
Factory default: Upgrade and return all settings to the factory default values. When you choose this option, you can’t revert to the previous firmware version after the upgrade.
Autorollback: Upgrade and confirm the upgrade within the set time. If you don’t confirm, the device reverts to the previous firmware version.
Firmware rollback: Revert to the previously installed firmware version.
Validate your installation
Validate the installation of the radar
Note
This test helps you to validate your installation under current conditions. The everyday performance of your installation can be affected by changes in the scene.
The radar is ready to use as soon as it is installed, however, we recommend that you perform a validation before you start to use it. This can increase the accuracy of the radar by helping you to identify any problems with the installation or manage objects (such as trees and reflective surfaces) in the scene.
First Calibrate the radar before attempting the validation. Then follow these steps:
Check that there are no false detections
Check that the detection zone is clear from human activity.
Wait for a few minutes to ensure that the radar is not detecting any static objects in the detection zone.
If there are no unwanted detections you can skip step 4.
If there are unwanted detections, learn how to filter out certain types of movement or objects, change the coverage, or adjust the detection sensitivity in Minimize false alarms.
Check for the correct symbol and direction of travel when the radar is approached from the front
Go into the radar’s web interface and record the session. For help doing this, go to Record and watch video.
Start up to 60 m (196 ft) in front of the radar and walk directly towards the radar.
Check the session in the radar’s web interface. The symbol for a human classification should appear when you are detected.
Check that the radar’s web interface shows the correct direction of travel.
Check for the correct symbol and direction of travel when the radar is approached from the side
Go into the radar’s web interface and record the session. For help doing this, go to Record and watch video.
Start 30 m (98 ft) out from the radar and walk straight across the radar coverage area.
Check that the radar’s web interface shows the symbol for a human classification.
Check that the radar’s web interface shows the correct direction of travel.
Create a table similar to the one below to help you record the data from your validation.
Test
Pass/Fail
Comment
1. Check that there are no unwanted detections when the area is clear
2a. Check that the object is detected with the correct symbol for ‘Human’ when the radar is approached from the front
2b. Check that the direction of travel is correct when the radar is approached from the front
3a. Check that the object is detected with the correct symbol for ‘Human’ when the radar is approached from the side
3b. Check that the direction of travel is correct when the radar is approached from the side
Complete the validation
Once you have successfully completed the first part of the validation, perform the following tests to complete the validation process.
Make sure you have configured your radar and followed the instructions.
For further validation, add and calibrate a reference map.
Set the radar scenario to trigger when an appropriate object is detected. By default, seconds until trigger is set to two seconds but you can change this in the web interface if needed.
Set the radar to record data when an appropriate object is detected.
Set the trail lifetime to one hour so that it will safely exceed the time it takes for you to leave your seat, walk around the area of surveillance, and return to your seat. The trail lifetime will keep the track in the radar's live view for the set time and, once you have finished the validation, it can be disabled.
Walk along the border of the radar coverage area and make sure that the trailing on the system matches the route that you walked.
If you are unsatisfied with the results of your validation, re-calibrate the reference map and repeat the validation.
Learn more
Streaming and storage
Video compression formats
Decide which compression method to use based on your viewing requirements, and on the properties of your network. The available options are:
Motion JPEG
Motion JPEG, or MJPEG, is a digital video sequence that is made up of a series of individual JPEG images. These images are then displayed and updated at a rate sufficient to create a stream that shows constantly updated motion. For the viewer to perceive motion video the rate must be at least 16 image frames per second. Full motion video is perceived at 30 (NTSC) or 25 (PAL) frames per second.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image contained in the stream.
H.264 or MPEG-4 Part 10/AVC
Note
H.264 is a licensed technology. The Axis product includes one H.264 viewing client license. To install additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared to the Motion JPEG format and by as much as 50% compared to older MPEG formats. This means that less network bandwidth and storage space are required for a video file. Or seen another way, higher video quality can be achieved for a given bitrate.
H.265 or MPEG-H Part 2/HEVC
H.265 can, without compromising image quality, reduce the size of a digital video file by more than 25% compared to H.264.
Note
H.265 is licensed technology. The Axis product includes one H.265 viewing client license. Installing additional unlicensed copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
Most web browsers don’t support H.265 decoding and because of this the camera doesn’t support it in its web interface. Instead you can use a video management system or application supporting H.265 decoding.
Bitrate control
Bitrate control helps you to manage the bandwidth consumption of your video stream.
Variable bitrate (VBR) Variable bitrate allows the bandwidth consumption to vary depending on the level of activity in the scene. The more activity, the more bandwidth you need. With variable bitrate you are guaranteed constant image quality, but you need to make sure you have storage margins.
Maximum bitrate (MBR) Maximum bitrate lets you set a target bitrate to handle bitrate limitations in your system. You might see a decline in image quality or frame rate as the instantaneous bitrate is kept below the specified target bitrate. You can choose to prioritize either image quality or frame rate. We recommend that you configure the target bitrate to a higher value than the expected bitrate. This gives you a margin in case there is a high level of activity in the scene.
Target bitrate
Average bitrate (ABR) With average bitrate, the bitrate is automatically adjusted over a longer period of time. This is so you can meet the specified target and provide the best video quality based on your available storage. Bitrate is higher in scenes with a lot of activity, compared to static scenes. You are more likely to get better image quality when in scenes with a lot of activity if you use the average bitrate option. You can define the total storage required to store the video stream for a specified amount of time (retention time) when image quality is adjusted to meet the specified target bitrate. Specify the average bitrate settings in one of the following ways:
To calculate the estimated storage need, set the target bitrate and the retention time.
To calculate the average bitrate, based on available storage and required retention time, use the target bitrate calculator.
Target bitrate
Actual average bitrate
You can also turn on maximum bitrate and specify a target bitrate within the average bitrate option.
Target bitrate
Actual average bitrate
Overlays
Overlays are superimposed over the video stream. They are used to provide extra information during recordings, such as a timestamp, or during product installation and configuration. You can add either text or an image.
Specifications
Product overview
Dynamic LED strip
Power connector (DC)
microSD card slot
Network connector (PoE in)
Network connector (PoE out)
LED status indicator
Control button
Action button
I/O connector
Grounding screw
Reset button
LED indicators
Note
The Status LED can be configured to flash while an event is active.
Status LED
Indication
Green
Steady green for normal operation.
Amber
Steady during startup. Flashes during firmware upgrade or reset to factory default.
Red
Firmware upgrade failure.
Dynamic LED strip patterns
Red
Blue
Green
Yellow
White
Sweeping red
Sweeping blue
Sweeping green
Flashing red, blue, white
SD card slot
This device supports microSD/microSDHC/microSDXC cards.
microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.
Connecting to a one-click cloud connection (O3C) service over the internet. To connect, press and hold the button for about 3 seconds until the status LED flashes green.
Connectors
Network connector (PoE in)
RJ45 Ethernet connector with Power over Ethernet IEEE 802.3bt, Type 3 Class 6.
Note
Power over Ethernet IEEE 802.3bt, Type 3 Class 6, is required for PoE out. When not powering a second device, Power over Ethernet IEEE 802.3at, Type 2 Class 4, is sufficient.
Network connector (PoE out)
RJ45 Ethernet connector supplying Power over Ethernet IEEE 802.3at, Type 2 Class 4, max 30 W.
Use this connector to supply power to another PoE device, for example a camera, a horn speaker, or a second Axis radar.
Note
The PoE output is enabled when the radar is powered by a 60 W midspan (Power over Ethernet IEEE 802.3bt, type 3).
Note
If the radar is powered by a 30 W midspan or DC power, the PoE out is disabled.
Note
Maximum Ethernet cable length is 100 m in total for PoE out and PoE in combined. You can increase it with a PoE extender.
Note
If the connected PoE device requires more than 30 W, you can add a 60 W midspan between the PoE out port on the radar and the device. The midspan will power the device while the radar will provide the Ethernet connection.
I/O connector
Use the I/O connector with external devices in combination with, for example, event triggering and alarm notifications. In addition to the 0 V DC reference point and power (DC output), the I/O connector provides the interface to:
Digital input –
For connecting devices that can toggle between an open and closed circuit, for example PIR sensors, door/window contacts, and glass break detectors.
Supervised input –
Enables possibility to detect tampering on a digital input.
Digital output –
For connecting external devices such as relays and LEDs. Connected devices can be activated by the VAPIX® Application Programming Interface, through an event or from the device’s web interface.
4-pin terminal block
Function
Pin
Notes
Specifications
DC ground
1
0 V DC
DC output
2
Can be used to power auxiliary equipment. Note: This pin can only be used as power out.
12 V DC Max load = 25 mA
Digital Input
3
Connect to pin 1 to activate, or leave floating (unconnected) to deactivate.
0 to max 30 V DC
Digital Output
4
Internally connected to pin 1 (DC ground) when active, and floating (unconnected) when inactive. If used with an inductive load, e.g., a relay, connect a diode in parallel with the load, to protect against voltage transients.
0 to max 30 V DC, open drain, 100 mA
Example
DC ground
DC output 12 V, max 25 mA
Supervised input
Digital output
Power connector
2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output current limited to ≤5 A.
Cleaning recommendations
NOTICE
Never use harsh detergent, for example gasoline, benzene, or acetone.
Use a can of compressed air to remove any dust or loose dirt from the device.
If necessary, clean the lens with a soft cloth dampened with lukewarm water.
Note
Avoid cleaning in direct sunlight or at elevated temperatures, as this may cause stains when the water droplets dry.
Troubleshooting
Reset to factory default settings
Important
Reset to factory default should be used with caution. A reset to factory default resets all settings, including the IP address, to the factory default values.
To reset the product to the factory default settings:
Disconnect power from the product.
Press and hold the control button while reconnecting power. See Product overview.
Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.
Release the control button. The process is complete when the status LED indicator turns green. The product has been reset to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90.
Use the installation and management software tools to assign an IP address, set the password, and access the device.
The installation and management software tools are available from the support pages on axis.com/support.
You can also reset parameters to factory default through the device’s web interface. Go to Maintenance > Factory default and click Default.
Check the current firmware version
Firmware is the software that determines the functionality of network devices. When you troubleshoot a problem, we recommend you to start by checking the current firmware version. The latest firmware version might contain a correction that fixes your particular problem.
To check the current firmware:
Go to the device’s web interface > Status.
See the firmware version under Device info.
Upgrade the firmware
Important
Preconfigured and customized settings are saved when you upgrade the firmware (provided that the features are available in the new firmware) although this is not guaranteed by Axis Communications AB.
Make sure the device remains connected to the power source throughout the upgrade process.
Note
When you upgrade the device with the latest firmware in the active track, the product receives the latest functionality available. Always read the upgrade instructions and release notes available with each new release before you upgrade the firmware. To find the latest firmware and the release notes, go to axis.com/support/device-software.
Go to Maintenance > Firmware upgrade and click Upgrade.
When the upgrade has finished, the product restarts automatically.
Technical issues, clues, and solutions
If you can’t find what you’re looking for here, try the troubleshooting section at axis.com/support.
Problems upgrading the firmware
Firmware upgrade failure
If the firmware upgrade fails, the device reloads the previous firmware. The most common reason is that the wrong firmware file has been uploaded. Check that the name of the firmware file corresponds to your device and try again.
Problems after firmware upgrade
If you experience problems after a firmware upgrade, roll back to the previously installed version from the Maintenance page.
Problems setting the IP address
The device is located on a different subnet
If the IP address intended for the device and the IP address of the computer used to access the device are located on different subnets, you cannot set the IP address. Contact your network administrator to obtain an IP address.
The IP address is being used by another device
Disconnect the Axis device from the network. Run the ping command (in a Command/DOS window, type ping and the IP address of the device):
If you receive: Reply from <IP address>: bytes=32; time=10... this means that the IP address may already be in use by another device on the network. Obtain a new IP address from the network administrator and reinstall the device.
If you receive: Request timed out, this means that the IP address is available for use with the Axis device. Check all cabling and reinstall the device.
Possible IP address conflict with another device on the same subnet
The static IP address in the Axis device is used before the DHCP server sets a dynamic address. This means that if the same default static IP address is also used by another device, there may be problems accessing the device.
The device can’t be accessed from a browser
Can’t log in
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting to log in. You may need to manually type http or https in the browser’s address field.
If the password for the root account is lost, the device must be reset to the factory default settings. See Reset to factory default settings.
The IP address has been changed by DHCP
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has been changed, use AXIS IP Utility or AXIS Device Manager to locate the device on the network. Identify the device using its model or serial number, or by the DNS name (if the name has been configured).
If required, a static IP address can be assigned manually. For instructions, go to axis.com/support.
Certificate error when using IEEE 802.1X
For authentication to work properly, the date and time settings in the Axis device must be synchronized with an NTP server. Go to System > Date and time.
The device is accessible locally but not externally
To access the device externally, we recommend you to use one of the following applications for Windows®:
AXIS Companion: free of charge, ideal for small systems with basic surveillance needs.
AXIS Camera Station: 30-day trial version free of charge, ideal for small to mid-size systems.
For instructions and download, go to axis.com/vms.
Can’t connect over port 8883 with MQTT over SSL
The firewall blocks traffic using port 8883 as it’s deemed insecure.
In some cases the server/broker might not provide a specific port for MQTT communication. It may still be possible to use MQTT over a port normally used for HTTP/HTTPS traffic.
If the server/broker supports WebSocket/WebSocket Secure (WS/WSS), typically on port 443, use this protocol instead. Check with the server/broker provider to see if WS/WSS is supported and which port and basepath to use.
If the server/broker supports ALPN, the use of MQTT can be negotiated over an open port, such as 443. Check with your server/broker provider to see if ALPN is supported and which ALPN protocol and port to use.
Performance considerations
When setting up your system, it is important to consider how various settings and situations affect the amount of needed bandwidth (the bitrate) required.
The following factors are the most important to consider:
Heavy network utilization due to poor infrastructure affects the bandwidth.
microSD, microSDHC, and microSDXC Logos are trademarks of SD-3C LLC. microSD, microSDHC, microSDXC are trademarks or registered trademarks of SD-3C, LLC in the United States, other countries or both.